Welcome to the world of

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About Reliance Retail

2006 2007

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Reliance Industries ventures into Launches Reliance Digital, a
organized retail through Reliance consumer electronics retail chain
Retail with its first Reliance Fresh
2018 2008
store in Hyderabad

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Crosses revenue milestone of US$ 10 billion. Reliance Retail opens its first fashion & lifestyle
Largest store expansion by an Indian store under Reliance Trends and Reliance
Retailer in a year - Launched 3,736 Jio Points Footprint brands
2020 covering over 3,700 cities in India. The Road Ahead

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Launched JioMart, the largest JioMart to become the largest
and the most inclusive Online e-commerce player in the
Retailer in India country

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Divisions of Reliance Retail
It’s incredible value proposition rewards
shoppers for bigger purchase, every single time
they shop with 100% assortment being offered
below MRP all year round. Reliance Smart Point
stores are full-fledged grocery outlets which act
as last mile delivery points for fast moving
consumer goods and other categories as the
business aims to expand its omni-channel
approach to retail.
JioMart is an online-to-offline (O2O) business
platform where customers can place an
order online, but purchases the products offline
(nearest local retail stores). The Reliance
Jio-owned e-commerce platform aims to connect
20 crore customers to three crore offline stores
throughout the country.
Operates >700 Reliance Fresh stores. Consolidated presence of
Sells over 200 metric ton of fruits and over >240 store and 110 SIS
300 metric ton of vegetables everyday. across 105 cities in India.
Reliance Trends - A leading lifestyle retail
chain, Reliance Footprint - A leading specialty
family footwear chain, AJIO - Reliance Retail’s
pan-Indian e-commerce venture. There are
It operates a chain of convenience >1300 stores under Fashion & Lifestyle.
stores, supermarkets, wholesale cash &
carry and specialty stores providing
choice, convenience and superior value.
Reliance Retail has a portfolio of over
45 international brands that spans across
the entire spectrum of luxury, bridge to luxury,
The largest consumer electronics high-premium and high-street lifestyle.
store chain in India with a network It operates over 440 stores for
of over 2,400 My Jio and ResQ stores. these international brands.
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Introducing Reliance JioMart
✓ JioMart, the online shopping platform by Reliance Retail Limited
headquartered at Mumbai, was soft-launched in December 2019

✓ A pilot then began in select areas of Navi Mumbai, Thane & Kalyan in
April 2020 & by May 2020, it was launched across 200 cities & towns
in India

✓ JioMart is a multicategory online shopping platform

✓ The JioMart app and the website are designed keeping customers in
mind, providing a simple and intuitive ordering experience

✓ JioMart retains Reliance Retail’s strong customer centric approach,

improving the services continuously to keep the customers happy

✓ With JioMart, RRL has ambitions of scaling this up to spread reach

across the country as an online retailer

✓ By partnering with JioMart, sellers will benefit from the infrastructure

available with RRL & Jio as well as get a chance to work with teams
having experience across formats, regions and categories

✓ With JioMart, Reliance Retail aims to create the largest eCommerce

retailer and offer customers the best variety, offers and experience

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JioMart User Experience

✓ Presence on both website as well as app

✓ Customers can search for products through Type, Voice or by scanning QR code

✓ On the platform, customers can make payments online with a choice of multiple hassle-free payment options, including
Debit card, Credit card, Net banking, Loyalty points, e-wallets, COD etc.

✓ Ability to add product via listing page thereby making purchase seamless and quick

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JioMart Fee Structure
JioMart fees are applicable for orders received on JioMart. The fees are divided into three categories –

1. Commission Fee [Please note: JioMart offers only Drop Ship (Seller FC to Customer) model at present,
2. Fixed Fee i.e., JioMart logistics partner will pick up the product from your FC listed with us and
3. Collection Fee deliver directly to the customer]
4. Shipping fee

Commission Fee Fixed Fee Collection Fee

Commission Fee is sale Fixed fee is charged at item

linked and varies as per level and is sale linked. Collection fee is charged at
the product category. item level and is sale linked.
% Of Transaction
We will discuss category Transaction Value Slab
Value At present JioMart charges
specific commission fee 0-500 Rs. 15 1% of transaction value paid
prior to onboarding. 501-1000 Rs. 20 by the buyer as Collection fee
1001 & Above Rs. 30

Note: As we evolve, we may change fee structure, current fee structure may change in future.
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JioMart Fee Structure
• Shipping fees is charged by JioMart logistics partner for forward and reverse logistics
Shipping Fee
Zone First 500 Gms Add 500 Gms Fuel( FSC)
Intra-city 17 14 0%
Within Zones 19 15 0%
Within Zone UP 19 15 0%
Within Zone - ROS 24 19 0%
METRO 28 26 10%
Rest of India 29 25 10%
Rest of India – UP 29 25 10%
Rest of India - ROS 37 33 10%
NORTH EAST/ JK 45 40 10%
NORTH EAST/ JK - UP 45 40 10%
NORTH EAST/ JK - ROS 45 40 10%
Fuel Surcharge as per the lane FSC mentioned

COD Surcharge 1.5% or INR 16 whichever is higher

SDL Charges INR 50 per 500 Gms for select pin codes in NE and Port Blair

• Actual weight or volumetric weight, which ever is higher is taken for logistic calculations.
• Volumetric weight calculation – Length x Breadth x Height / 5000. Length, Breadth, Height should be in cms.
• The above formula will give weight of the package in kilograms.
• Example: volumetric weight of package with dimensions of 60 cm x 50 cm x 40 cm is 24 kgs
60 x 50 x 40 / 5000 = 24 kgs

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JioMart Penalty Structure

Penalty Type Penalty value

Time to Ship Penalty 1% of transaction value
Order Cancellation Penalty 2% of transaction value

Time to Ship Penalty

o It is levied if the seller fails to ship the order within the Dispatch TAT.
o It is calculated as a percentage of transaction value paid by the buyer on JioMart platform (Transaction
value equals to the product price plus gift-wrapping charges plus any other charge levied by the seller to the
customer plus taxes applicable). Any applicable taxes are charged over and above.

Cancellation Penalty
o It is levied if the seller cancels the order (Prepaid or COD).
o It is calculated as a percentage of transaction value paid by the buyer on JioMart platform (Transaction
value equals to the product price plus gift-wrapping charges plus any other charge levied by the seller to the
customer plus taxes applicable). Any applicable taxes are charged over and above.

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JioMart Payment Terms:

Completion of Transaction: Transaction will be considered complete after the

completion of return window from the date of Product or Service is delivered.
PAYMENT DATE Payment Date for all Categories – means the designated day for settlement which will
be day 9 from the date of Completion of Transaction (to provide sufficient time for
JioMart to resolve complaints, if any) that is eligible for payment.

Settlement Amount means Sales Proceeds (which you will accept as payment in full for
the sale and shipping and handling of Your Products), less: (a) any JioMart Fees
including but not limited to Platform Fee, Shipping Fee and such relevant amount due
SETTLEMENT AMOUNT (as defined in this Fee Schedule); (b) taxes required to be charged by us on our fees; (c)
any refunds due to customers in connection with the JioMart Site; (d) reserves, as may
be applicable, as per the Agreement; (e) any other applicable fee and (f) tax collected at
source under applicable Law.

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Thank You

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