WIS PRODUCT & SALES TRAINING

DEBT COLLECTION
 

 
 CONTENTS
 
1. About WIS World Debt Collection Specialist

2. COLLECTION

2.1 Debt collection service

Our advantages

How does it work?

2.2 (pre-) judicial phase

2.3 Working method of other debt collection agencies compared to us

3. STANDARD Prices and BOTTOM PRICES

4. REVERSING OBJECTS

5. CALL SCRIPT:

 
 1. ABOUT WIS
 
WIS started in 2018 as a collection agency and credit reports supplier. Due to its many
connections at home and abroad (offices in Europe and Asia), it has grown into a very successful
company in providing credit management solutions. Credit management is the general term for
the financial administration of paying customers or the debtor administration.
 
WIS offers the following solutions:
 
         Credit reports: testing new business customers for creditworthiness.
         Risk register: automatic notifications in the event of changes in creditworthiness.
         Debt collection services: collection of outstanding items.
         Data cleaning: updating all basic data of companies in an administration system.
         Data enrichment: enriching basic data in the administration system with additional data.
         Prospects: phone/address/email files of companies for sales or marketing.
 
In this training we will discuss the content of the collection services of WIS.
 
 2. COLLECTION
 

2.1 DEBT COLLECTION SERVICE

WIS OFFERS ALL SOLUTIONS IN THE FIELD OF DEBT COLLECTION SERVICES
 
WIS has a unique concept: Because we would like to register every non-payment, we offer you
the best collection service all over the world.
Approximately 91% of the successfully closed files take place in the amicable process. No file
costs and a team that is on top of it. Our motto is not to send a letter 1 x every 3 weeks but to
actually be on top of it.
We will keep you informed of every step. You can track your status 24/7 in our debt collection
system online portal where you can track progress.
 
 
OUR ADVANTAGES
• High success rate due to direct influence on the credit rating!
• If we do not collect, we will not charge you any extra costs, if we do collect, neither will we!
• All costs are recovered from the other party.
• WIS assesses credit limits of companies we will therefore know better than anyone what the
success rate is for successful collection
• Additional means of pressure such as: draft subpoenas, home and office visits, direct influence
on the creditworthiness assessment and more...
• If the company goes bankrupt or has no recourse, you can close the case free of charge.
• In the judicial phase, we only use the legally determined costs. All costs, in this phase, will first
be discussed with you before further steps are taken.
• With international debt collection service we have several local partners, who can collect in
the local language in connection with the local laws and regulations. The costs will
always be discussed first.
 
 
 
 
 
 
 
 
 
HOW DOES IT WORK?
AMICABLE
         WIS receives the documents and sends the reminder (maximum 1 working day).
         WIS assesses the financial status of the company and the possibility that the claim can be
collected.
         Payment agreement in accordance with the client.
         If the debtor does not respond or does not comply with the agreements; active calling,
good conversation and letting status come forward (NO MONEY, DEFENSE, STRETCHING)
         Frequent telephone contact until that status is known
         Draft subpoena.
 
 
2.2 (PRE-) JUDICIAL PHASE
PRE-JUDICIAL
• WIS will discuss with you what the costs may be for the judicial process.
• The court costs are ultimately paid by the debtor in the event of a positive ruling.
• We provide you with our advice regarding the limit, but also regarding the chances of you
winning the case.
 
 
JUDICIAL

         WIS prepares the subpoena

         Summons by local bailiff
         Date known from meeting
         Seizure of bank/goods
 
2.3 WORKING METHOD OF OTHER DEBT COLLECTION AGENCIES COMPARED TO US
 

With other debt collection agencies:

 Often subscription per year.   

 They say no cure no pay but cure is pay.

   

 Hidden costs.    

 Are not on top of it, mails 1 x per 2 weeks.

   

 Ask quickly to go to court (extra costs).

   

 Not much telephone contact with the debtor.

   

 If you withdraw the case, they charge file costs.

   

 If only the principal sum is paid, collection costs will still be

   

withheld.
 

At WIS
 We are really on top of it.    

 Everything will be recovered from the other party

   

 More than 90% of the submitted cases are already resolved

   

amicably. (WIS sends Notice of Default B2B and B2C)

 Legal action is also possible, so you have everything with 1
   

party.
 Frequent telephone contact.
   

 No administration costs.    

 Nothing is withheld.    

 WIS is also fast with payment.

   

 
                                                                                        
  

3. STANDARD PRICES AND BOTTOM PRICES

 

 
 
Upfront payment for the customer per PRAISE B.B.
case(s)
1 US€200.00 US€150.00
2 US€350.00 US€200.00
5 US€600.00 US€300.00

WE PROVIDE ALSO A SERVICE (PHASE2) SO WE CAN VISIT THE DEBTOR ON

LOCATION IN HOLLAND OR FLEMISH-BELGIUM :

THE NETHERLANDS AND FLEMISH-SPEAKING BELGIUM: WIS SENDS REMINDERS TO YOUR

DEBTORS AND APPROACHES THEM IF NECESSARY AND IF POSSIBLE BY TELEPHONE (PHASE 1,
UNLIMITED NUMBER OF DEBTORS). IF THIS DOES NOT YIELD A RESULT, ONE DEBTOR WILL BE
VISITED INDEFINITELY, I.E. UNTIL THE DESIRED RESULT HAS BEEN ACHIEVED (PHASE 2).

THIS IS ALSO A PAYED SERVICE AND FOR THAT WE CHARGE A $200,- EXTRA FEE FOR THIS
 
4. REVERSING OBJECTS
 
 
"I have a good relationship with my customers and don't want to ruin them"
You're not alone, most companies are wary of it, as it can damage the relationship with their
customers. If you submit a case to us, we will solve this diplomatically and customer-friendly,
we also analyze by means of the credit report how feasible it is for the debtor to possibly make
a payment agreement. we can use a mild or harsh approach, you can indicate this per case
yourself.
 
 
"I already have a debt collection partner, they work on No Cure No Pay"
Good to hear! What would you think if you have absolutely no costs even if we collect you get
100% your money back, if we do not collect anything you will not get an account behind.
Always worth a try, you don't think???
(clearly explain that it is the best collection service what that means as a test case 2 to 3 things for which we can
discuss)
 
 
"I use my lawyer/bailiff"
Often companies make direct use of a lawyer or bailiff, because most collection agencies do not
put enough pressure, do incur costs and then still ask to go to court... We do this differently; we
can (if desired) put a lot of pressure in the amicable phase, more than 90% of the submitted
cases are resolved before a judge is involved. Your advantage is that you maintain the
relationship with the customer and that you do not have to pay or advance unnecessary court
costs. If necessary, you can also take legal action with us.
 
 
"I have no defaulters/debt collection cases"
That's good to hear, fortunately, but right? May I be bold as to know what you have written off
in recent years in terms of bankruptcies or defaults? WIS can help you minimize this let's
explain our collection process steps.
WIS collects your invoice up to 5 years ago, after five years the term has unfortunately expired
be quickly with your invoice.
 
 
Heard of other objects? Write them down and let them know!
 
  5. CALL SCRIPT
 
 
Receptionist:
 
 Good day, You speak with .... from WIS.
 Good afternoon
 
 

 I am looking for the final responsible / financial director within the organization.

 What is it about?

 We would call back about collections.

 I'll connect you
 With whom do you connect me?
 
 I am not allowed to transfer you
 have a great day!
 

 
 
 

Director/person ultimately responsible:

 
 Good day, You speak with .... from WIS.
 Good afternoon
 
 

 If I am right, you are the financial top man / top woman within the organization?

 True

 No I'm not
  Possibly another icebreaker
 

 We at WIS are specialized in collecting your outstanding items for too long . (What are you
doing to address this issue?)

 I have already arranged that.

 I don't do that

 Perfect! That is exactly the reason for my phone call, because we have a unique working method.
(explain)

o
         Maintaining a relationship
with the customer

 
o Why not?
         Have a great day!

   
   


 
 Collecting information

Explain that it is then only necessary for customers who really do not pay anymore.
 
 Close the DEAL!!!!
Shall I make this right for you? Then you will receive an appointment confirmation by email.