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Getting To Know Chocolate Consumers FINAL For Website Store
Getting To Know Chocolate Consumers FINAL For Website Store
Getting to Know
Chocolate Consumers
Exploring consumer demographics,
consumption preferences and shopping habits
1
Copyright© 2019
National Confectioners Association For questions or comments, please contact:
Larry Wilson | Vice President, Industry Affairs
All rights reserved. This publication may not be reproduced, stored in any National Confectioners Association
information or retrieval system or transmitted in whole or in part, in any larry.wilson@candyusa.com
form or by any means — electronic, mechanical, photocopying, recording or
otherwise — without the express written permission of the National Bill Guyton| Executive Director
Confectioners Association. Fine Chocolate Industry Association
b.guyton@finechocolateindustry.org
Not only do consumers feel chocolate belongs in a balanced lifestyle, it is also a Most consumers enjoy chocolate across the spectrum.
beloved treat. Word associations are dominated by positive sentiment, such as In all, 90 percent of consumers enjoy mainstream
yummy, tasty, delicious, good, decadent and heaven. chocolate, 70 percent premium and 27 percent
consume fine chocolate.
Chocolate Preferences
Milk chocolate draws the highest outright preference, at 37 percent of
consumers. Preference for dark rises with age, and fine chocolate consumers
are the most likely to enjoy a mix of chocolate types. Among consumers who
prefer dark, or all chocolate types equally, 36 percent say the cacao percentage
has a significant influence on their purchase. Among core fine chocolate
consumers, 73 percent believe the cacao percentage is important. Most
consumers look for cacao shares between 66 and 80 percent, with core fine
chocolate consumers leaning toward the higher cacao shares. Overall,
peanut/peanut butter is consumers’ favorite added flavor, followed by
caramel/toffee. Core fine chocolate consumers prefer almonds, followed by
caramel/toffee and hazelnuts.
Methodology
Ranging from some of the world’s most iconic brands to products made
by micro producers, chocolate offerings include mainstream, premium,
and the ultimate tier of premium, fine chocolate. This study aims to
understand both the interplay between the three offerings and their
differences.
Source: NCA projections sourced from Department of Commerce, Euromonitor and IRI
Non-chocolate
More than four in five consumers see chocolate as always a treat — not a food, nor Never 1x/week or less 2-3x/week 4+x/week
a meal replacement. Given its role as an infrequent, little treat, 83 percent of 3%
consumers agree that chocolate can be part of a happy, balanced lifestyle.
The word cloud below reflects chocolate word associations that were mentioned by
at least two respondents. The larger the word, the more often it was mentioned.
Chocolate word association is dominated by positive words, ranging from yummy
and delicious to sweet, tasty, good, decadent, mouthwatering and heaven.
Types of chocolates
consumed by the Younger Older
household All Millennials Millennials Gen X Boomers
Mainstream 90% 87% 91% 89% 91%
Premium 70% 71% 74% 70% 68%
Fine chocolate 27% 31% 27% 29% 24%
Moving from all chocolates types consumed in the household, to the one type that best
describes the household’s typical consumption, gives a better indication of how the chocolate
dollar is spent across the three areas. More than half of consumers consider themselves
mostly a mainstream chocolate consumer, followed by 23 percent who mostly consume
premium chocolate. Seventeen percent say they do not fall in any of the three and classify
their consumption as a bit of everything. Millennials are significantly more likely to take to
premium than generations before them, in particular younger Millennials.
Besides age and type segmentation, differences can be found be region of the country,
brand preference, ethnicity and other factors.
More likely to prefer milk (37%): More likely to prefer dark (31%): More likely to prefer a mix (27%):
Certifications have little influence on the Premium segment (47%) Fine chocolate segment (42%)
purchase (46%) Boomers (45%) Believe American-made chocolate is
Northeast Census region (43%) Believe European chocolate is better than better than European-made (38%)
Prefer manufacturer brands (43%) American-made (41%) Younger Millennials (37%)
Younger Millennials (41%) West Census region (38%) Urban consumers (34%)
Hispanic consumers (40%) Asian Americans (36%) Men (32%)
26% 26%
17% 15%
6% 5% 5% 14
Top 5 added flavors among Top 5 added flavors among premium Top 5 added flavors among fine
mainstream consumers consumers chocolate consumers
1. Peanut/peanut butter 1. Almonds 1. Almonds
2. Caramel/toffee 2. Caramel/toffee 2. Caramel/toffee
3. Almonds 3. Peanut/peanut butter 3. Hazelnut
4. Mint 4. Hazelnut 4.16 Coffee
5. Coconut 5. Coffee 5. Coconut
51%
42% 40% 43%
15%
9%
Store Manufacturer
Brand preferences
brand brand A mix
All 10% 43% 46%
Premium chocolate consumers are far more likely to believe European-made chocolate
American
is better, at 45 percent. On the other hand, fine chocolate consumers are much more
made is
likely to credit American-made chocolate, at 28 percent versus just 16 percent of European- better
premium consumers. made is 19%
better
Opinion on American-made 34%
chocolate versus chocolate No European-made American-
made in Europe difference is better made is better
All 47% 34% 19% No
difference
Younger Millennials 47% 29% 25% 47%
Older Millennials 46% 33% 22%
Gen X 50% 33% 17%
Boomers 46% 40% 14%
Certifications have little or no influence (33% of consumers) Certifications have significant influence (30% of consumers)
Do not purchase any fine chocolate (47%) Fine chocolate consumers (62%)
Consumers in small towns (43%) and rural areas (39%) Consumers who say cacao percentage highly influences purchase (54%)
Prefer milk chocolate (41%) Shoppers who buy at least some chocolate online (48%)
Consumers who prefer store brand (46%)
Boomers (40%), in particular Older Boomers (46%)
Specialty/organic store shoppers (46%)
Consumers living in the East South Central Census region (40%) Consumers living in urban areas (39%)
Eat mostly mainstream chocolate (40%) Premium chocolate consumers (38%)
Younger Millennials (40%) and Older Millennials (35%)
Consumers living in the Middle Atlantic Census region (37%)
Social/Environmental Segmentation
Likewise, respondents’ answers to the importance of various
social and environmental practices were coded into three
consumer segments. Demographic and purchasing differences
were much less divided than those seen for shoppers who are or
are not influenced by certifications.
Low social/environmental score (31% of consumers) High social/environmental score (32% of consumers)
Do not purchase any fine chocolate (40%) Fine chocolate consumers (55%)
Consumers living in the East North Central Census region (36%) Consumers with a specific area preference for cacao sourcing (48%)
Consumers living in rural areas (35%) Shoppers who have purchased at least some chocolate online (46%)
Consumers living in urban areas (39%)
Consumers living in the Middle Atlantic Census region (39%)
Prefer dark chocolate (37%)
68%
51% 51%
46% 47%
43%
34% 35%
32%
22%
12%
8% 5% 2% 3% 8% 8%
3% 3% 4% 5% 3% 3% 3% 3%
Nutrition/calories 5% 5% 8% 18%
Top 3 purchase drivers among Top 3 purchase drivers among Top 3 purchase drivers among core fine
mainstream chocolate consumers premium chocolate consumers chocolate consumers
Based on total top three ranking Based on total top three ranking Based on total top three ranking
1. Price (71%) 1. Brand (61%) 1. Brand (66%)
2. Brand (66%) 2. Price (54%) 2. Mood (58%)
3. Mood (63%) 3. Mood (52%) 3. Price (58%)
Chocolate e-commerce
70%
Bought
Bought
Specialty online chocolate store
groceries/food
online in the past chocolate
year? online? 53%
General online retailer that also sells
chocolate (Amazon.com/Jet.com)
41% 60%
Yes Yes
45%
Specialty online food store that also
sells chocolate
25%
Grocery store with online ordering
capability
The word clouds below reflect fine chocolate word associations. The larger the word,
the more often it was mentioned. Comparing the responses among shoppers who do
not purchase fine chocolate, or do so rarely, to those who consume it frequently or
almost exclusively is extremely telling. No/low-frequency consumers’ first impression
centers on expensive, far ahead of any other associations. Core fine chocolate
consumers do mention expensive, but are more likely to focus on positives, such as
yummy, quality, unique, good, delicious, premium and handmade. This points to an
important educational opportunity to elevate consumers from thinking “expensive” to
“worth the splurge.”
Occasional
Total fine fine Core fine
chocolate chocolate chocolate
Willingness to experiment buyer buyer consumer
Try items from different
57% 60% 44%
fine chocolate makers/chocolatiers
Stick to chocolates from a particular
22% 19% 35%
chocolate maker/chocolatiers
Have a favorite chocolatier but also try
21% 21% 21%
items from others on occasion
Core fine chocolate consumers have their treat a little Afternoon 31% 30% 34%
earlier in the day, with 34 percent typically enjoying a
Evening 30% 33% 19%
piece of fine chocolate in the afternoon or even the
morning hours. Morning 6% 3% 16%
Water 9% 9% 11%
Tea 6% 5% 11%
Spirits 2% 2% 2%
Education can help draw more consumers into premium and fine chocolate — Consumer
education about the product and process will result in greater appreciation of chocolate’s
4. many textures and flavors and may encourage more consumers to consider premium/fine
chocolate to be worth the splurge. Subsequent experimentation, a key characteristic
among premium and fine chocolate consumers, will increase consumers’ exposure to a
wide variety of chocolate makers and product types.
Social and environmental stewardship matters — Consumers increasingly care about how
their food is made, who made it and what’s in it. Using the Millennial response as a
5. barometer for future interest, certifications in the areas of fair trade, non-GMO, organic
and responsible sourcing matter to half of these shoppers. People and planet are two more
“Ps” to add to the traditional 4P marketing mix: products, price, promotion and place.
E-commerce is a quickly rising sales platform for chocolate — Consumers want what they
want, when they want it. And if their local store does not offer it, e-commerce provides
6. the answer. Access, preferred consumer status and high top-of-mind awareness are key
elements to online research resulting in trial and continued purchases.
Definitions
Generations
Generation Z: ages 18 to 22
Young Millennials: ages 23 to 28 Millennials: ages 23 to 38
Older Millennials: ages 29 to 38
Generation X: ages 39 to 54
Young Boomers: ages 55-62 Boomers: ages 54 to 71
Older Boomers: ages 63-72
Matures: Ages 73-75
Food spending
Low weekly grocery spending: <$95
Average week grocery spending: $96-$150
High weekly grocery spending: >$151
Additional data tables:
In addition to the tables and insights provided in this
Household income
report, data based on Census region, area, ethnicity,
Lower-income households: <$35,000/annually
household size, the presence of children, household
Medium-income households: $35,000<$75,000
income, store choice and spending are available.
Higher-income households: $75,000<$125,000
Furthermore, data can be presented by preferred
Affluent households: >$125,000
chocolate type, social/environmental segmentation and
other chocolate purchasing preferences.
Shoppers
Make the majority of decisions on food and beverages for the household, or
Please contact Anne-Marie Roerink of 210 Analytics, at
Decide jointly on food and beverage decisions for the household together with
aroerink@210analytics.com for further information.
spouse, partner, roommate or kids
Cultural heritage
Caucasian 71%
African American 10%
Asian American 5%
Hispanic/Latino 14%
Other/decline to answer 0.3%