Refund Rules 

 
UNUSED TICKETS ON WHICH NO RESERVATION HAS BEEN MADE :
If a ticket on which no reservation of a seat or berth has been made is presented for cancellation within
three hours after the actual departure of the train for which the ticket is issued or for any ticket valid for
the whole day, within three hours after the actual departure of the last train of the day for the destination
station, refund of fare shall be made on every such ticket after deducting Rs. 10/- per passenger as
clerkage. 

UNUSED TICKETS ON WHICH RESERVATION HAS BEEN MADE :

(1) Subject to the provision of these rules, if a ticket on which reservation of a seat or berth has been
made, is presented for cancellation, refund of fare shall be made after deducting cancellation charge
from the fare as follows :

(a) If a ticket is presented for cancellation more than 24 hours before the scheduled departure of the
train cancellation charge shall be deducted at the flat rate of Rs. 70/- for A.C First Class/Executive
Class, Rs. 60/- for A.C. 2 Tier sleeper class/ A.C. 3 Tier sleeper class/ First class/A.C Chair Car, Rs.
40/- for Sleeper class and Rs. 20/- for Second class.

(b) If the ticket is presented for cancellation within 24 hours and up to four hours before the scheduled
departure of the train, cancellation charges shall be 25% of the fare subject to the min. flat rate
mentioned in clause (a).

(c) If the ticket is presented for cancellation within four hours before the scheduled departure of the train
and up to :

1. Three hours, when the ticket is for a destination station up to 200 KM.,
2. Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM.,
and
3. Twelve hours , when the ticket is for a destination station of more than 500 KM.,

after the actual departure of the train, cancellation charges shall be 50 % of the fare subject to the min.
flat rate mentioned in clause (a).

Provided that for night train leaving between 21:00 hours and 06:00 hours (actual departures), refunds
shall be admissible at the station within the time limit specified above or within four hours after the
opening of reservation office, whichever is later.

(2) No refunds shall be granted at the station if the ticket is surrendered for cancellation after the expiry
of the period mentioned under clause (c) of sub rule (1).

Note: (1) In the case of tickets issued for travel from some other stations refunds shall be admissible at
the ticket issuing station provided that the ticket is surrendered before the schedule departure of the
train from the station from where the ticket is valid.

(2) On a party/family ticket issued for more than one person, where some persons have confirmed
reservations and others are on waiting list, full refund less clerkage charges is admissible for confirmed
passengers provided that the entire ticket is surrendered for cancellation at the journey commencing
station within four hours before the scheduled departure of the train and up to three hours after actual
departure of the train.

UNUSED WAIT LISTED OR RAC TICKETS :

(1A) Subject to provisions of subrule (2), no cancellation charges shall be payable if a wait-listed or RAC
ticket is presented for cancellation up to :

(i) Three hours, when the ticket is for a destination station up to 200 KM.

(ii) Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM., and

(iii) Twelve hours , when the ticket is for a destination station of more than 500 KM.,

after the actual departure of the train except for a deduction of a clerkage charge of Rs. 20/- per
passenger.

Provided that for night train leaving between 21:00 hours and 06:00 hours (actual departures), refunds
shall be admissible at the station within the time limit specified above or within four hours of opening of
the reservation office, whichever is later.

(2A) Where confirmed reservation has been provided to RAC or wait-listed ticket holder at any time up
to the final preparation of reservation chart, such ticket shall be treated as a reserved ticket and
cancellation charges shall be payable in accordance with rules mentioned above.

CANCELLATION CHARGES ON MULTIPLE JOURNEY TICKETS :

With effect from 1st March 2000, when an unused ticket involving more than one journey is surrendered
for cancellation, the entire ticket shall be treated as one single journey ticket and refund of fare of entire
ticket shall be granted as per rules (1) and (2) above, according to the reservation status of the first lap
of journey, i.e. if reservation status of first lap of journey is confirmed, refund shall be granted in
accordance with the rule (1) and (2) above and if the reservation status of first lap of journey is
RAC/Wait-list, refund shall be granted in accordance with the rule (1A) and (2A) above. The cancellation
charges or clerkage charge as the case may be, shall be levied only once on the entire amount of the
ticket, irrespective of the reservation status of different laps of journey, and not separately for each lap
of journey.

REFUND ON PARTIALLY USED TICKETS :

For partially used tickets where a passenger terminates his journey enroute, a ticket deposit receipt
shall be issued by the station master and the ticket holder may apply for refund to the chief commercial
manager (Refunds) of the concerned railway.

REFUND DUE TO LATE RUNNING OF TRAINS :

No cancellation charge or clerkage shall be levied and full fare shall be refundable to all passengers
holding Reserved, RAC, and Waitlisted tickets, if the journey is not undertaken due to late running of the
train by more than 3 hours of the scheduled departure of the train from the journey commencing station
provided that the ticket is surrendered upto the maximum time limits prescribed in clause (c) of sub-rule
(1) of rule 6 .Which is given below:

Full refund will be permitted even after the departure of train in the event of train running more than 3
hours late and that the time limits will be up to 3 hours if the distance of the ticket is up to 200Kms., up
to 6 hours if the distance of the ticket is 201-500 Kms. and up to 12 hours after the departure of the train
if the distance of the ticket is more than 500 Kms. 

REFUND OF TICKETS WHERE RAILWAY ADMINISTRATION IS UNABLE TO PROVIDE

ACCOMMODATION :
Full refund of fares shall be granted in case the railway administration is not able to provide
accommodation for any reason whatsoever to passengers holding reserved tickets, provided such
tickets are cancelled within three hours of the actual departure of the trains.

In case a train is cancelled due to accidents, breaches or floods, the full refund of fare is granted within
three days excluding the scheduled day of departure of the train.

REFUND IN CASE OF FAILURE OF AIR-CONDITIONING EQUIPMENT :

When the air-conditioning has not worked for a portion of the journey, the ref und for such portion of the
journey is granted at the destination of the train on production of a certificate of the conductor /guard , if
the ticket is presented within twenty hours of the arrival of the train as follows:

1. In case of AC first class, the difference between the AC first class fare and first class mail fare.
2. In case of AC 2 tier sleeper/AC 3 tier sleeper class, the difference between the AC 2 tier/AC 3
tier fare and the sleeper class mail /express fare.
3. In case of AC chair car class the difference between the AC chair car class and second class
mail/express fare.
4. In case of Executive class ticket of Shatabdi trains, the difference between the notified
executive class fare for the concerned section and first class mail/express fare for the
concerned distance of that section.

REFUND IN CASE PASSENGERS ARE MADE TO TRAVEL IN A LOWER CLASS FOR WANT OF
ACCOMMODATION :
If a ticket holder of higher class is made to travel in a lower class for want of accommodation in the class
for which the ticket was issued, refund of difference between the fare paid and fare payable shall be
granted at the destination station or the originating station as the case may be. The refund at the
destination shall be granted only on the production of a certificate from the conductor/.guard/TTE and
the ticket is presented within 2days of the date of issue of the certificate (excluding date of issue)
of the arrival of the train at your destination To claim this refund passenger will have to submit ticket
along with the certificate issued by te Traveling Ticket Examiner.

REFUND ON LOST/ MISPLACED TICKETS :

No refund is permissible against lost/misplaced tickets. However passenger will be allowed to travel on
the reservation already made on confirmed one or RAC .If the loss of confirmed/RAC ticket is reported
before the preparation of the reservation chart, duplicate ticket will be issued on the collection of the
clerkage charge per passenger. If the loss of confirmed/RAC ticket is reported after the preparation of
the reservation chart, duplicate ticket will be issued on the collection of the 50% of the fare . No
duplicate ticket will be issued after the preparation of reservation chart in case of RAC ticket . Loss of
tickets be reported to railways immediately to prevent fraudulent refunds on lost tickets.

ISSUE OF DUPLICATE TICKET IN LIEU OF TORN/MUTILATED TICKETS :

Duplicate ticket can be issued only in case of torn/mutilated confirmed/RAC tickets.

The duplicate ticket can be issued against torn/mutilated ticket if it is reported to the railway and the
passenger can travel on the accommodation reserved by him, by making payment and getting a
duplicate ticket as per following table :

A) Before the chart preparation

Under this rule the duplicate ticket (in lieu of lost/misplaced/torn/mutilated/reserved/RAC tickets) will be
issued  before the preparation of the reservation chart, duplicate ticket will be issued on the collection of
the clerkage charge per passenger.If the loss of confirmed/RAC ticket is reported after the preparation
of the reservation chart, duplicate ticket will be issued on the collection of the 50% of the fare 

Refund on torn/mutilated ticket is admissible on torn/mutilated if its genuineness and authenticity are
verified on the basis of of particulars visible on the face of such ticket .subject to the deduction of
cancellation charges as per rules, provided that the authenticity of such a ticket is verified at the station
on the basis of particulars visible on the face of ticket.

NOTE :
1) No duplicate ticket against lost RAC ticket is permitted after the chart preparation.
2) No duplicate ticket is issued against Wait List lost/torn/mutilated tickets.

REFUND OF DUPLICATE TICKET :

If lost tickets are traced and presented along with the duplicate ticket before the departure of the train,
refund is permitted for the duplicate ticket after deduction of 5% of the charges paid subject to a min. of
Rs. 20/-. Thereafter, original ticket becomes valid for travel as well as refunds.

REFUND ON TICKETS PURCHASED ON CREDIT CARD :

Tickets purchased on credit cards can be cancelled and Credit Slip obtained only at such Railway
Stations where Credit Card counters exist.
If you need to cancel your tickets at other stations, where such counters are not available, please cancel
your reservation and obtain a Ticket Deposit Receipt. You can then apply to Chief Commercial Manager
(Refunds) of the zone, to which the Ticket Deposit Receipt - issuing station belongs.

REFUND ON TATKAL TICKET :

1) A flat refund of 25% of total fare charged on the ticket, excluding Tatkal charges may be granted on
cancellation of confirmed Tatkal tickets which are presented for cancellation upto 24hrs before the
schedule departure of train. Thereafter, no refund will be granted on cancellation of confirmed Tatkal
ticket except under the conditions prescribed below

2) Full refund of fare and Tatkal Charges will be granted on the tickets booked under this scheme in the
following circumstances:

1. If the train is delayed by more than 3 hours at the journey originating point of passenger and not
the boarding point if the passenger's journey originating point and boarding point are different.
2. If the train is to run on diverted route and the passenger is not willing to travel; boarding station
or the destination station or both the stations are not on the diverted route
3. In case of non attachment of coach in which Tatkal accommodation has been earmarked and
the passenger has not been provided accommodation in the same class.
4. If the party has been accommodated in lower class and does not want to travel. In case the
party travels in lower class,the passenger will be given refund of difference of fare and also the
difference of Tatkal charges if any.
5. The booking under tatkal scheme will be done only from the originating to terminating point of
the train with boarding facility from intermediate station. However zonal railways have been
given the discretions of imposing restrictions on tatkal booking regarding defining trains as end
to end or keeping it free or imposing distance restriction etc. Keeping in view the over all
utilization of the accmmodations avliable in the train

3) No refund will,however,be permissible on the reservations made under Tatkal scheme in case the
coach, in which accommodation under Tatkal scheme has been earmarked, is not attached and the
accommodation has been provided to the Tatkal passengers in the normal train services in the same
class.

The Railways permit refund on cancellation of untravelled and partially travelled journey
tickets, after deduction of cancellation charges. You can claim refund on unreserved,
reserved, waitlisted and RAC tickets. However you must remember, that your ticket should
be surrendered within a prescribed time
Frame vis-à-vis the scheduled/actual departure time of the train. Depending on these time
frames a percentage of the fare will be deducted as cancellation charge. These are spelt out
in greater detail in the following table.
Nature of Ticket
Untravelled UnreservedTickets
Unreserved Tickets valid for the
day
Untravelled ReservedTickets
Untravelled ReservedTickets
Untravelled ReservedTickets
Untravelled Waitlisted/RACTicket
s Dep. of train
Untravelled Reserved Tickets not
confirmed for a part of the Journey
Partially - used Reserved tickets
Time limit for Cancellation
of Ticket
Within 3 hrs after the actual
departure of the train
Within 3 hrs after the
departure of the last train of
issue the day for your
destination
More than one day in
advance of the scheduled
departure of the train
(excluding the date of
journey)
One day in advance
(excluding the date of
journey) and upto 4
hoursbefore the scheduled
departure of the train
Within 4 hours before the
scheduled departure of the
train and: -
After actual For a
Dep. of train distance of
Upto 3 hours upto 200 KM
Upto 6 hours 201-500 KM
Upto 12 hours over 500 KM
After actual For a
distance of
Upto 3 hours upto 200 KM
Upto 6 hours 201-500 KM
Upto 12 hours over 500 KM
Time limit as applicable for
Reserved tickets and RAC/WL
tickets as mentioned above
according to the reservation
status of first lap of journey: -
a) If first lap of journey is
confirmed
b) If first lap of journey is in
RAC/WL
Within 24 hrs after the
arrival of the train where you
terminate your journey*
Cancellation charge
per Passenger
Rs.10/-
Rs.10/-
Rs.50/-   - AC I
Class,Executive Class
Rs.30/-   - AC 2 Tier
&3 Tier class,AC Chair
Car,First Class
Rs.20/-   - Sleeper
ClassRs.10/-   -
Second Class
25% of the Fare Paid
50% of the fare paid*
 
* (subject to the
minimum cancellation
charges specified in
the shaded section
above)
Rs.10/-
a) Cancellation charges
will depend on time of
cancellation and
distance as applicable
to reserved tickets for
entire journey. 
b) Rs. 10/- will be
levied for entire
journey.
50% of the fare for the
untravelled portion of
the journey, after

Nature of Ticket
Partially - used Unreserved tickets
Partially-used Reserved Tickets for
Rajdhani/ Shatabdi Trains
* (Ordinary/Mail/Express) PLEASE
NOTE:
* Do not count the day of journey,
while calculating the time frame for
surrendering tickets prior to and
after departure of the train.
 
* Cancellation charges are
calculated on the fare, which
includes supplementary charge and
reservation fee.
Time limit for Cancellation
of Ticket
Within 24 hrs after the
arrival of the train where you
terminate your journey* 
*Refunds will not be given at
the intermediate station
where you terminate your
journey.  You will need to
obtain a Ticket Deposit
Receipt and apply for
Refunds.
--
Cancellation charge
per Passenger
retaining fare for the
travelled portion
subject to a minimum
fare for 100 KMs*
10% of the fare for the
untravelled portion of
the journey, after
retaining fare for the
travelled portion,
subject to a minimum
fare for 100 KMs*
No refund, since break
of journey is not
allowed by these
trains.
For night trains
departing between
21.00 hours and 6.00
hours (actual Dep.),
refund shall be granted
at the station, either
within the time limit
specified above or
within four hours of
the opening of the
Reservation Offices,
whichever is later.
 * Night refund
counters for
computerised tickets
are available at select
stations. These
counters work upto
23.00 hours where
passengers can obtain
refunds on current day
untravelled tickets
within the stipulated
time. At other
computerised
Reservation Offices,
which close at 20.00
hrs., passengers can
obtain refund on
current day
untravelled tickets at
 Time limit for Cancellation Cancellation charge
Nature of Ticket
of Ticket per Passenger

the Station Booking

Offices within the
stipulated time.

 Note: a) Fare includes basic fare, supplementary charge, superfast charges and reservation
fee.

b) For the purpose of counting days in advance, the day of journey is not to be included.

c) On surrender of "RAC" tickets, only clerkage will be levied, if no confirmation is made

upto final display/preparation of chart. If a berth is allotted at the time of surrender of RAC
ticket for cancellation, charges towards cancellation as shown above will be levied.

Reason for Procedure for Time Limit for

Amount Payable to You
Claiming Refund Refund Claiming Refund
Failure of AC Produce a Within 20 hrs of AC I Class - Difference
certificate from the the train’s arrival at between AC I class and
Travelling Ticket the destination First Class fare Mail/Exp.)
Examiner along station for the distance AC was
with your journey not working.
ticket Executive Class
-Difference between
Executive Class fare and
First Class fare Mail/Exp.)
for the distance AC was
not working.
AC 2 tier/3 tier Sleeper
- Difference between these
classes and Sleeper class
fare (Mail/Exp.) for the
distance AC was not
working.
AC Chair Car -Difference
between this and Second
Class fare (Mail/Exp.) for
the distance AC was not
working.

Travelling in lower Produce a Within 20 hrs of Difference of fare between

class for want of certificate from the the train’s arrival at the fare paid and fare for
accommodation Travelling Ticket the destination the class travelled.
Examiner along Station
with your journey
ticket
Late running of Surrender your After For a Full fare without any
Reason for Procedure for Time Limit for
Amount Payable to You
Claiming Refund Refund Claiming Refund
trains by more than ticket at journey actual deduction.
distance
3 hours commencing Dep. of
of
station train
Upto 3 upto
hours 200 KM
Upto 6 201-500
hours KM
Upto 12 over
hours 500 KM
Inability of Surrender your Within 3 hours Full fare without any
Railways to provide ticket at journey after the actual deduction.
accommodation to commencing departure of the
reserved station train
passengers
Change in train Surrender your After the actual Full fare less clerkage
timings to earlier ticket at journey departure of the charge of Rs.10/-per
hours other than as commencing train and within 3 passenger.
specified in the station hours of the old
Time Table departure time.
Available for 7 days
only from the date
of change of train
timings, including
the day of change
Missing the Surrender your Within 3 hours of Full fare for untravelled
connection for ticket at the the actual arrival of portion after retaining fare
onward journey junction station the train which has for the traveled portion
due to late running been delayed
of train
Dislocation of the surrender your Refund will be   a) Full fare paid for the
train service ticket granted at the entire booked journey. Full
enroute:  a) station where fare                     
Inability of journey is
Railways to make terminated
b) Full fare for untravelled
alternate
portion after retaining fare
arrangements.      
for the traveled
b) Passenger not
portion           c) Full fare
willing to make use
for untravelled portion
of alternate
after retaining fare for the
arrangements
traveled portion
made. c)Due to
bandh, Rail roko
etc
Cancellation of Surrender your Within 3 days from Full fare paid for the entire
trains due to ticket the actual booked journey.
accidents, braches departure of the
or floods. train
 Reason for Procedure for Time Limit for
Amount Payable to You
Claiming Refund Refund Claiming Refund
Death/injury to a Submission of Within 3 days from Full fare paid for the entire
passenger in a ticket by the actual booked journey.
Railway accident passenger's departure of the
relatives train

 REFUND OF COMBINED TICKETS

a) You may have reserved tickets where some passengers are waitlisted and others
confirmed. If such tickets are cancelled within 4 hrs of the scheduled departure of the train
and upto 3 hrs after the actual departure of the train, full refund will be given on confirmed
passengers, as well as waitlisted passengers. Only a nominal clerkage charge of Rs.10/- per
passenger, will be deducted.

.b) If you know before the commencement of your journey that less number of persons will
be travelling on a combined ticket than originally booked, you can claim refund for the
passengers not travelling on that ticket. To get this refund, you should surrender the
original combined ticket at the station. You will then be given the refund and a fresh Ticket
for the remaining passengers who are travelling.

c) If you could not claim refund before the commencement of your journey, you should
approach the Conductor/Travelling Ticket Examiner. After making necessary endorsements
on the ticket and the reservation chart, he will issue printed certificate in the prescribed
format which can be used to claim refunds for the passengers who have not travelled. You
should apply for refund to the Sr.Divisional Commercial Manager.

Refund on Cancellation of Journey-Altered Tickets If you have either advanced or

postponed your journey, upgraded from a lower class to higher class or changed to another
train and subsequently cancelled your tickets, refund will be granted after retaining two sets
of cancellation charges. These will be calculated by:
i) Treating the journey alteration as a fresh cancellation.
ii) Treating the altered reservation as a fresh reservation.
Refund on Tickets Booked against Military Warrants
Military personnel who cancel tickets issued against Military concessional voucher which is
partly paid in cash and partly paid through the voucher given by the Defence Authorities,
will be refunded the cash portion only. The refund will be granted after deduction of due
cancellation charges, at the station itself. As regards the voucher portion, necessary credit
will be given to the Defence Authorities.
In respect of tickets issued against Military warrant, fully 
paid by the Defence Authorities, Military personnel should cancel the reservation and
surrender the tickets at the station and obtain a Ticket Deposit Receipt/Surrender
Certificate.
Refund on Tickets Purchased on Credit Card
Tickets purchased on Credit Cards can be cancelled and Credit slip obtained only at such
Railway stations where Credit Card Counters exist.
If you need to cancel your tickets at other stations, where such counters are not available,
please cancel your reservation and obtain a Ticket Deposit Receipt. You can then apply to
the Senior Divisional Commercial Manager of the respective Division/Chief Commercial
Manager(Refunds) of the Zone to which the Ticket Deposit Receipt – issuing station belongs
within 90 days from the date of commencement of journey.

Refund on Lost/Mutilated Tickets

No refund is permissible on lost tickets. Please inform the Reservation Office immediately,
about the loss of your ticket. This will prevent the fraudulent refund of such tickets.
Refund on torn/mutilated tickets shall be admissible after the deduction of due cancellation
charges, provided that the authenticity of such a ticket can be verified from it.

Issue of Duplicate Ticket in lieu of Lost/Mutilated Tickets

Charges for the issue of duplicate ticket before preparation of reservation chart will be as
under:
a) 25% of total fare in case of ticket for journey upto 500 km. 10% of total fare, in case of
ticket for journey more than 500 km. (subject to a minimum recovery of 25% of the total
charges for the reserved ticket of 500 km).
b) 25% of the total fare, irrespective of distance, for tickets of trains which have separate
all-inclusive fare structure on point-to-point basis, for e.g. Rajdhani, Shatabdi Express.
c) The 10% or 25% of fare clloected for issuing duplicate before preparation of reservation
chart against LOST/MISPLACED Reserved /RAC tickects shall be refundable from PRS
Terminals at destination stations after completion of Journey.

Charges for issue of duplicate ticket after preparation of reservation chart will be
as under:

a) 50% of total fare in the case of lost reserved tickets.

b) No duplicate ticket will be issued in case of lost RAC tickets.
c) 25% of total fare in case of mutilated, reserved/RAC tickets. You should apply for refund
to the Station Superintendent of the destination station or Divisional Commercial
Manager/Chief Commercial Manager (Refunds)
d) No duplicate ticket will be issued in case of lost/mutilated waitlisted tickets. 
e) If a passenger who has paid excess charges in train
on account of his reserved or RAC ticket being misplaced torn or mutilated makes an
application to the Railway Administration for refund of the charges paid in train, the Chief
Commercial Manager (Refunds) of the original ticket issuing Zonal Railway may after
making necessary enquiry grant refund of total charge realised in train after retaining the
cancellation charge at 50% of a single journey ticket for passenger provided that no one has
taken refund earlier on the original ticket.

WHERE CAN YOU GET A REFUND?

A. You can get a refund across the counter

If you cancel your tickets within the prescribed time limits specified in the Refund Rules, you
can claim your refund across the counter, at the station itself.
If you hold a computerised ticket, for journey commencing/ terminating in any Railway, you
can collect your refund at any of its Computerised Reservation Centres. However, refund in
such cases will be granted only if the ticket information can be verified.]
i) During the working hours of the Reservation Office and
ii) Before the preparation of the Reservation Chart for the relevant journey, from the station
where the tickets is valid
iii) In the event of cancellation of your computerised tickets, You will be given a cancellation
ticket which will contain details of the amount of refund and cancellation charges. 
B. You can get a refund from the Station Managers/Deputy Station Superintendent
(Commercial.)/Chief Reservation Supervisor.
If you wish to apply for a refund beyond the prescribed time limit, you can approach the
Station manager in-charge of the Station/Deputy Station Superintendent
(Commercial)/Chief Reservation Supervisor, to obtain spot refund. For this,you will first
need to satisfy the nominated officials, that your ticket has not been used.
This facility is available only at certain nominated stations and is subject to the discretionary
powers of the officials nominated:

     

Refund granted at this level is subject to a deduction of 10% of the amount in case of
unreserved, waitlisted and RAC tickets and 50% of the amount in case of reserved tickets.

C. You can get a Refund from the Sr.Divisional Commercial Manager

If, for any reason, you are unable to obtain refunds across the counter or from the Station
Managers, you have the option of applying for refund to the Sr.Divisional Commercial
Manager/Divisional Commercial Manager

A step-by-step guide to claiming such refund has been outlined below for your
convenience:

Step 1:
For totally unused tickets, obtain a Ticket Deposit Receipt from the Station Manager of the
nearest major station.  This should be done within 30 days from the date of scheduled
travel.
For partially-used tickets, collect the Ticket Deposit Receipt from the Station Manager of the
station where you have terminated your journey. This should be done within 24 hrs. of the
arrival of the train at that station.

Step 2:
Check the station index on Page No. and ascertain the Division to which the Ticket Deposit
Receipt-issuing station belongs.

Step 3:
Apply to the Sr.Divisional Commercial Manager of the respective Division, within 90 days
from the scheduled date of journey. No claim will be entertained beyond this time limit.
Along with your application, enclose your Ticket Deposit Receipt. Please retain a photostat
copy of the ticket/TDR and any other documents enclosed. In your interest, you are advised
to send your refund application by courier or registered post. There may be occasions,
where you may have to seek a refund for a journey outside the one Railway tarritory. In
case you obtain a Ticket Deposit Receipt (TDR) at a station outside concerned Railway,
ascertain the Zone in which such a station lies from the Station Manager.
Please apply for the refund to the Chief Commercial Manager (Refunds) of the relevant
zone.

Mode of Refund:
You are eligible for refund in any one of the following modes, under certain conditions.
X Spot Refund
This is an across-the-counter refund done at any Booking Office/Reservation Office of a station.
X Through a Station Pay Order to be exchanged at a station 
You shall receive the refund through a Station Pay Order only if you reside within the
jurisdiction of concerned Railway. Refund issued on Pay Orders can be encashed in person with
a proof of identity, like driving license/passport/ration card etc. You can also encash them
through a representative, provided he is given appropriate authorisation. The representative is
also required to carry proof of identity at the time of encashment.
X By Money Order or a crossed Cheque
If you reside outside the jurisdiction of concerned Railway, your refund will be sent through
Money Order/Crossed Cheque.

ADDRESSES OF CHIEF COMMERCIAL MANAGERS (REFUND) OF

ZONAL RAILWAYS

Chief Commercial
Manager    Central
Railway   New
Chief Commercial Manager  
Administrative Chief Commercial Manager      Eastern
Northern Railway ,Second
Building    Second  Railway                                 3  Koilaghat
Floor     New Delhi Station
Floor              Mumbai Street                       Kolkata - 700 001
Building  New Delhi - 110 001
CST - 400 001

 
Chief Commercial
Chief Commercial
Manager            South Eastern
Manager  North Chief Commercial Manager        North
Railway  14- Strand Road    
Eastern  East Frontier Rly.        Maligaon,
Kolkata-700001
Railway  Gorakhpur- Guwahati
273 001.
 
Chief Commercial
Chief Commercial Manager  
Manager   South
Western Railway  Second
Central Railway  Rail
Floor, Station Building,
Nilayam            Chief Commercial Manager    Southern
  Church Gate,   Mumbai - 400
Secunderabad - 500 Railway                    Chennai - 600 003
020  
071
 
           
 
Chief Commercial  Chief Commercial Manager          East Chief Commercial
Manager   North Central Railway        Manager       East Coast
 Railway                   
Western Railway        Bhubaneswar
Hajipur                     
Jaipur
 
Chief Commercial
Chief Commercial
Manager            North Central
Manager  South Chief Commercial Manager         West
  Railway                   Allahabad
Western Railway        Central Railway             Jabalpur
Hubli 
 
Chief Commercial
Manager   South East
    
Central
Railway  Bilaspur

Reservation Rules 
 
IMPORTANT - FOR SENIOR CITIZENS : 
From 1st September 2001 onwards, concession to senior citizens through PRS (Passenger Reservation
System) shall be granted only on demand and not by default as at present. The demand for concession
shall be made on Reservation Requisition form in the case of reserved tickets. In the case of tickets
issued to senior citizens on concession, during journey the concerned passengers are instructed to
carry some documentary proof showing their age or date of birth, issued by any Government
Institution/Agency/Local Body. like Identity card, Driving License, Passport, Educational certificate,
certificate from Local Bodies like Panchayat/Corporation/Municipality, or any other authentic and
recognised document. This documentary proof of age should be produced if demanded by some
Railway official during the journey. 

GENERAL CONDITIONS :
The Railway Administration reserves seats, berths, compartments, or carriage in accordance with the
rules and conditions published in the Coaching Tariff. A passenger seeking reservation of berth or seats
should purchase tickets from the Railway Reservation Offices/Authorised Travel Agency only. 

Advance reservations are made generally up to 90 days in advance for all classes and all trains. The
period of advance reservation (ARP) is exclusive of the day of departure of the train. 

At intermediate stations where the train arrives on the following day, such reservations can be done
more than 90 days in advance of date of journey from the intermediate station. ARP is in relation to the
date of journey from train originating station. In case of some Inter-city day trains, the ARP is less. 

An individual can book only up to six passengers on one requisition form provided all passengers are for
the same destination and for the same train. 
Only one requisition form is accepted from a person at one time. However, if onward/return journey are
involved, 2 or 3 forms can be accepted for the same passengers. 

Accommodation will not be reserved without purchase of necessary journey ticket. No reservation of
accommodation will be made on provisional basis.

When berths are reserved for passengers, the intention is to provide sleeping accommodation between
9 PM to 6 AM. During 6 AM to 9 PM, the passengers concerned, if required make room for other
passengers in compartment up to its carrying capacity. 

Passengers are requested to quote PNR number which is printed on each tickets on the top left hand
side for any enquiry or complaint relating to reservations. 

Reservation ticket issued by the computerised system against pre-bought ticket must be accompanied
by the journey tickets on train. Similarly journey cum reservation tickets bearing zero amount are not
valid for journey unless accompanied by the valid authority to travel authorising issue of such tickets.  

Allotment of accommodation is done by the computer as per pre-defined logic. Efforts are made to
provide compact accommodation to persons booked under the same PNR on first come first served
basis. 

The Railway Administration will endeavour to provide reserved accommodation but does not guarantee
the same and will admit no claim for compensation for inconvenience, loss or extra expense due to such
accommodation including carriages, not being provided or reserved carriage not been attached to a
particular train. The supply of any particular type of carriage or the provision of a particular berth and
seat is also not guaranteed. 

Departure time printed on the ticket is indicative for the guidance of the passengers. Passengers must
ascertain correct timings from the Railway station on the day of journey. Such tickets are printed up to
90 days in advance. Any changes in timing after the issue of ticket can not be advised. 

While every endeavour is made to advise changes in Time Table by due publicity, Railway
Administration shall not be liable for any claim/compensation if a passenger misses a train on this
account.

TRANSFER/RESALE OF TICKETS PROHIBITED :

Under Section 142 of the Railways ACT, journey tickets including any half of a return ticket and season
ticket are not transferable. 

If any person not being a Railway Servant or an agent authorised in this behalf : 
a.sells or attempts to sell any ticket or any half of a return ticket, or b.parts or attempts to part with the
possession of a ticket against which reservation of a seat or a berth has been made or any half of a
return ticket or season ticket. He shall be punishable under the Railways Act. 

In addition, if the purchaser or holder of transferred ticket travels or attempts to travel therewith, he shall
forfeit the ticket which he so purchased or obtained and shall be deemed to be traveling without a
proper ticket.

PAYMENT THROUGH CREDIT CARDS :

Payment through credit cards for issue of reserved tickets is accepted on some nominated counters of
computerised locations in India. In Northern Railway these counters are at IRCA, Reservation Office,
New Delhi, Delhi Jn., Sarojini Nagar, Kirti Nagar and Karkadooma and the computerised reservation
office, Lucknow . 

All Master Cards and Visa Cards are accepted.

RESERVATION FEE AND SUPPLEMENTARY CHARGES ON SUPERFAST TRAINS :

The reservation fee and supplementary charge on superfast train are as under :

RESERVATION SUPPLEMENTARY CHARGES FOR

CLASS
FEE SUPERFAST TRAINS
AC Ist Rs. 35 Rs. 50
AC 2 Tier Rs. 25 Rs. 30
Ist
Rs. 25 Rs. 30
(Mail/Express)
Ist (Ordinary) Rs. 25 ---
AC - 3 Tier Rs. 25 Rs. 30
AC Chair Car Rs. 25 Rs. 30
Sleeper
Rs. 20 Rs. 20
(Mail/Express)
Second Sitting
Rs. 15 Rs. 8
(Mail/Express)
Sleeper
Rs. 20 ---
(Ordinary)
Second Sitting
Rs. 15 ---
(Ordinary)

REVISION OF RESERVATION FEE :

The cluster stations definition is now suspended.
 The system of issuing BPTs(Blank Paper Tickets) is now disabled.

1. For travel by all trains except Rajdhani,Shatabdi and Jan Shatabdi Express trains,the revised
reservation fee,leviable on tickets booked for journeys originating from other then the ticket booking
station is shown below.

Existing Enhanced Reservation Fee for journeys

CLASS Reservation originating from a station other than the one
Fee from where ticket has been issued
AC Ist Rs. 35 Rs. 50
AC 2
Rs. 25 Rs. 40
Tier
AC - 3
Rs. 25 Rs. 40
Tier
First Rs. 25 Rs. 40
AC
Chair Rs. 25 Rs. 40
Car
Sleeper Rs. 20 Rs. 30
Second
Rs. 15 Rs. 25
Sitting

2. For travel by Rajdhani,Shatabdi and Jan Shatabdi Express trains,also ,the increase in reservation
Fee will be applicable on ticket issued for journeys originating from other than the ticket booking
stations.
The additional reservation fee for such tickets,to be addedd additional in the basic fares shown in
Passenger Fare Table,is shown below :

Additional reservation fee to be charged in total

CLASS
chargeable fares
Rajdhani Express trains
AC Ist Rs. 20
AC 2 Tier Rs. 20
AC - 3 Tier Rs. 20
AC Chair
Rs. 20
Car
Shatabdi Express trains
Executive Rs. 20
 AC Chair
Rs. 20
Car
Jan Shatabdi Express trains
Second Rs. 15
AC Chair
Rs. 20
Car
1. Military Officers traveling on free warrants, officers and staff of the Railway and P & T
department traveling on Railway passes and MPs traveling on Identity Card are exempted from
payment of reservation fee.
2. The supplementary charge is not recoverable from MPs traveling on Identity Card, tourist
holding Indrail passes, Railway Staff traveling on duty passes, privilege passes and PTOs.
3. A passenger found traveling in a Super Fast Train without paying supplementary charge is
liable to pay a penalty of Rs. 50/- in addition to the supplementary charge. However, passenger
holding through ticket duly fulfilling distance restriction and boarding a superfast train at an
intermediate station as per the ticket, is required to pay only the supplementary charge.

INDICATION OF BERTH/SEAT NUMBERS :

Passengers with confirmed reservation will be allotted berths at the time of booking and the coach and
berth numbers are indicated on the ticket itself, except in case of first class ACC and first class coaches.
The compartment/cabin/coupe numbers for first ACC and first class are allotted at the time of chart
preparation.

RESERVATION AGAINST CANCELLATION (R.A.C.) :

The passengers whose names figure under R.A.C., are provided reserved sitting accommodation
initially and are likely to get berths becoming vacant due to last minutes cancellation of reservation of
passengers not turning up in time before the departure of the train,.

WHEN RESERVATION WORK CEASES :

The requests for reservation at the reservation counters are accepted up to 4 hours before the
scheduled departure of the train, after which, the reservation will be done at the current counters at the
stations up to one hour before the scheduled departure of the train and thereafter by the Ticket
Collector/Conductor on the platform, if vacant berths/seats are available.

RESERVATION FROM INTERMEDIATE STATIONS :

(a) Requisition for reservation of berths in all classes from intermediate stations not having
computerised reservation facility are entertained on purchase of journey tickets only. Such requisition
should be given to the Station Master of the Intermediate station 72 hours before the scheduled
departure of the train from the station. Such application shall be sent to the nearest computerised
reservation office at the earliest.

CANCELLATION OF RESERVATION DUE TO LATE ARRIVAL OF PASSENGER :

If a passenger, for whom a berth or seat has been reserved, does not turn up up to 10 minutes before
the scheduled departure of the train, the Railway Administration may cancel the accommodation
reserved for him and allot it to the passenger on the RAC list/Waiting list accordingly on priority.

CHANGE OF BOARDING POINT :

If a passenger desires to occupy reserved accommodation from any station enroute, he would be
permitted to entrain at any intermediate station he chooses irrespective of the distance from the starting
station subject to the following conditions :

1. A specific request must be made in writing at the station from where the ticket is purchased and
reservation made atleast 24 hours before the scheduled departure of the train from the starting
station.
2. The Railway Administration reserves the right to use such accommodation from the originating
station up to the station at which the passenger is due to entrain.
3. No refund will be permissible for the portion of journey not performed by the passenger.

Click here for New Rules