Group Presentation Brief

HMO102: Introduction to Hospitality

and Tourism Industry

Module Title Introduction to Hospitality and Tourism Industry

Assessment Title Group presentation and Group assignment

Assessment Type Report + Presentation

Individual / Group Groups of 6-7 students

Weighting Total 100% (report 60%, presentation 40%)

Date Issued Third session of the course

Date of Submissions Report and Presentation: - Sunday, 20th March 2022 by 21:30 hrs
Presentations to be held in class – Schedules will be on LMS system

Assignment Details:
Students are being asked as a travel agency which plan a vacation for a couple, a family or
an individual (students feel free to select 1 of 3 above) in Ha Noi city within 4D3N. The
detailed requirements are outlined below in the written report assignment details. This is a
great opportunity to enhance your understanding of the hospitality and tourism industry in
real-world situation as opposed to pure theory.

The overall weighting of this assignment is 30% of the total marks for the subject. Although
this will be a group project, students will be assessed individually. The assignment will take
place in two separate forms; a formal written report (60%) and a presentation (40%).

At the third session of the course, your group will select a 4-5 stars hotel based in Ha Noi
city to cooperate. Care should be taken during the selection process, as this will serve as
the backdrop and case on which to apply theoretical concepts for the remaining semester.
Students may, at their own time and cost, visit hotels although this is not mandatory and
will not be reflected in the grades. Should this opportunity be taken, under no
circumstances may the students represent the FPT University and contact any staff
members from the hotels. This opportunity is on the clear understanding that the
assignment is carried out independently as if undertaken by an external business consultant.

FAM TOURIST AGENCY

THE WRITTEN REPORT ASSIGNMENT DETAILS

Students must report on the following and organize their report and presentation
accordingly:

 Introduction of your travel agency (basic information required such as company name,
logo, ...)
 Compose and analyse the group's customer selection
 Review, comment, and description of the hotel and tourism industry of Ha Noi city at
the moment should be determined
 Introduction of your hotel choice
 Formulate an overall plan of activity for guests at the destination (travelling and inside
hotel activities must both be considered)
 Develop specific plans for your customers (Itinerary)

The situational analysis should be directly related to strategic theoretical approaches used
not only in class, but also in textbooks and academic journals. Please consider in the
feasibility analysis, the hotel’s market segment, and the various risk factors that might be
involved in your planning. Ensure that the report has an introduction and conclusion.

Although the report is compiled of different sections, students must work as a team to
planning and brainstorm the various scenarios and activities. Nevertheless, students must
explicitly state who completed which sections. Ensure that the students share the workload
while compiling the report. The written report should be 6,000-7000 words in total,
depending on the number of students in each group. Students should contribute equally to
the report. Ensure that APA Referencing is used.

Guidelines for written assignments

1. The written reports must be completed using Microsoft Word only.

2. Your student name and number must be clearly stated at the top of each page of
your work.

FAM TOURIST AGENCY

 3. A signed declaration that the work is your own (apart from otherwise referenced
acknowledgements) must be included after the title page of your assignment
4. Each page must be numbered.
5. Where appropriate, a contents page, a list of tables/figures and a list of
abbreviations should precede your work.
6. All referencing must adhere to FPT requirements. (APA system)
7. All tables and figures must be correctly numbered and labelled.
8. Assignments should be no longer than 1,000 (+/-10%) words per student. Work in
excess will be penalized. Students are required to include the word count on the
title page of the report.
9. Assignments must be word-processed. They should be printer in black and
white, Arial font, size, 11 points with 1.5 line spacing.
10. Assignment should not contain superfluous pictures. Only diagrams, which add
to the content, should be included.
11. Assignment should be properly referenced. Description is not enough a
thorough critical analysis is required. The assignment will be marked
according to attached faculty guidelines.
12. Plagiarism will be severely penalized. (0 point)

THE PRESENTATIONS ASSIGNMENT DETAILS

Presentations will include an up to 30-minute portrayal of the report with another 10 - 15
minutes for question time. Group members must present their own sections that they
created. Each presentation is unlimited number of slides (should not more than 40).
Presentations will take place in front of the HMO lecturer and second marker (no mandatory);
All of students other than the group presenting will need to attend.

Materials allowed:

 USB stick, Ipad or portable hard drive

FAM TOURIST AGENCY

Special instructions to students:
.
 Time allotted for the presentation is up to 45 minutes including Q&A.
 The coursework will be presented in Microsoft PowerPoint only.
 Please ensure that you arrive at least 10 minutes earlier for
presentation preparation.
 Student groups arriving late will not be allotted extra time.

LEARNING
OUTCOMES:

The learning outcomes of this unit are that on successful completion

students will be able to:

1. Understand and undertake hospitality and tourism industry analysis

formulation and implementation.
2. Identify and evaluate the internal variables and external influences which
impact on upon holiday of a particular customer
3. Critically evaluate the ability to understand the hospitality and tourism
industry of students when completing the course.

Special Instructions to Students:

Please note that any student work handed in within 24 hours after the
deadline will only receive a maximum mark of 50%.

***** End of Assignment Brief *****

 Hospitality and Tourism Management

Final Project – Report

HMO102: Introduction to

hospitality and tourism

management

Group Name: FAM

Group members: Ho Huyen Nhi

Huynh Bao Tram

Bui Le Diem Quỳnh

Nguyen Thi Quynh Nhu

Nguyen Huynh Yen Vy

Nguyen Doan Thao Nguyen

Nguyen Thi Hong Vien

Submission Date: 20/03/2022

Tutor: Mr. Ho Thang Trieu

WORD COUNT: 5612 words.

REFERENCES

Introduction ...................................................................................................................... 2
1. Travel agency information (Tram, Vien) ............................................................... 3
1.1. Information ............................................................................................................ 3
1.2. Mission and Vision ................................................................................................ 4
2. Compose and analyze the customer selection (Vien, Quynh) ............................... 4
3. Describe the hospitality and tourism industry of Ha Noi city at the moment
(Nhu, Vien)........................................................................................................................ 6
3.1. Hospitality industry of Ha Noi city at the moment ............................................ 6
3.2. Current tourism industry in Ha Noi city ............................................................ 7
4. Your hotel choice information (Nhi) ....................................................................... 8
5. Formulate an overall plan of activities for guests at the destination (Nguyen). 10
5.1. General information ............................................................................................ 10
5.2. Overview journey to discover Ha Noi City ....................................................... 12
6. Develop specific plans for your customers (Itinerary) (Nguyen) ....................... 14
7. Conclusions and Recommendations (Vy) ............................................................. 21
8. Appedices: ............................................................................................................... 21
References ....................................................................................................................... 25

FAM Tourist Agency 1

Introduction

Tourism service is considered a smokeless industry and is the key to promoting economic
development, diversifying, and effective multilateralization of Vietnam and many other countries
around the world. In this industry, the capital Hanoi is known as one of the most attractive
destinations in Vietnam. That's why our FAM Tourist Agency chooses Hanoi capital as the place
to start-up and develop businesses. After a period of time when Vietnam's tourism was interrupted
by the complicated situation of the Covid-19 epidemic, until now, everything has gradually
recovered and Vietnam's tourism industry is on the way to developing again. To meet the needs of
customers, especially families who want to experience a package service with a specific and
attractive schedule - our FAM Tourist Agency is ready to meet all customer needs and bring
provide customers with memorable experiences.

FAM Tourist Agency 2

1. Travel agency information (Tram, Vien)
1.1 Information
The name FAM is inspired by the fact that our company aspires to be a big family and takes care
of our customers like family members. In addition, "FAM" is an abbreviation of the English word
"FAMILY" which means family. In branding our company, word of mouth is an effective and cost-
effective way of marketing that is easily accessible to customers. As a result, the shorter the name,
the easier it is to read and remember. This makes our hotel name more relatable, easier to remember
and most importantly, increases brand awareness. That's why FAM was created as a short, easy-
to-pronounce nickname for both domestic and international travelers, making it easier for
customers to remember the hotel's brand name and access hotel information. about package tours
as well as other service programs of our company such as promotions. Above all, "FAM" also
implies that when our company's name is mentioned, people think of FAMILY, the family that
demonstrates excellence in the service of every trip by all means. attentive and friendly care like
you are in the city where you live, no longer feeling strange and unfamiliar to the lands you are
traveling to discover because next to you is FAM - your friend partner to support you all the way.

Logo of company:

FAM Tourist Agency 3

Our company logo is designed simply with its own special meaning. The logo has green and blue
tones as the main tones, these colors are the colors of the leaves, the color of the sky is really close
to nature, giving you the feeling of getting rid of work pressure, the worries of life to enjoy the trip.
The middle part of the symbol represents the mountains and the sea with the implication that we
will accompany customers everywhere, wherever they want to go. Above the logo is the name of
the company, which is designed in a prominent font. Below the logo is the company's slogan
designed in a flexible curvilinear typeface. The overall meaning of the logo that we want to talk
about is our companionship with our customers on each of your journeys whether to the forest or
to the sea, everywhere you go there are always "relatives" by your side edge take care of you.

FAM is a travel agent at 03 Hai Ba Trung, Hoan Kiem, Hanoi. The company is located in the center
of the capital, convenient for customers to visit the company to consult and search for suitable
travel schedules with many good incentives without having to spend too much time searching for
tourist destinations. suitable details. The location in the center of the capital with high traffic is an
advantage of the company that can attract the attention of many people

1.2 Mission and Vision

Mission: FAM tourist always strives to innovate and create every day to become a travel company
and provide the best service, giving customers great experiences and memorable moments when
traveling with them - FAM visitors. With the mission of bringing close, honest and understanding
things to customers, we believe that customers will be satisfied when using FAM's services.

Vision: Fam tourist constantly strives to become the leading quality and prest igious tour operator
and service provider in Vietnam. Strong development with the goal of reaching out to the world
and internationally. With unique tour design models, promises to bring customers valuable
experiences.

Sightseeing tourism is an activity of moving away from the place you live to go to a new place in
order to meet the needs of relaxation, convalescence, study, and experience in a new place. In
addition to the sightseeing tour model, our company also wants to develop in the direction of
culinary tourism. The company will link up with locals to know the delicious restaurants that locals
often choose to enjoy. This will help guests have real experiences about dishes prepared by locals.

2. Compose and analyze the customer selection (Vien, Quynh)

After a period of surveying, analyzing people's behavior, needs, and current market trends, our
FAM Tourist Agency decided to choose the target customer group which is family - this is also the
target group of customers a key customer that our company wants to target (Cam Luyen, 2021). As
we all know, today, life is becoming busier and busier with many worries and pressures, everyone

FAM Tourist Agency 4

is caught up in the wheel of work (Cam Luyen, 2021). Therefore, family members have little time
to chat or entertain with the family. Besides, with the condition of increasing and stable income,
most of the households, when they have a vacation, often plan and take time to travel after their
busy schedules to enjoy their vacation rest and spend time together (Thao Nguyen, 2019). The
customer that our company is in charge of designing this tour is a family of 4 members: young
parents and two children (namely a 14-year-old boy and a 10-year-old girl). Their aim is not only
to discover new things about travel but also to spend time with their children having fun as a whole
family and making wonderful memories (Thao Nguyen, 2019). Moreover, today's technology is
increasingly developed, families have more opportunities to learn about travel, they have countless
options for their travel (Minh Kha - XIMGO, 2020). Our FAM Tourist Agency recognizes that the
family travel trend has strong growth potential. In addition, after a period of planned trips were
delayed due to the impact of the covid-19 pandemic, most families cherish the moments together
more (Hoaitt, 2020). Therefore, this is the time for families to continue making their travel plans,
so they are looking forward to the upcoming trip as an opportunity for family members to bond
more. We will develop new packages and exciting travel activities that help families have
unforgettable experiences together (Hoaitt, 2020). By focusing on this customer, we can bring high
revenue, sustainable development and also stimulate tourism demand to increase faster in the future
(Minh Kha - XIMGO, 2020).
Our goal is to help our clients save time when deciding where to stay and visit, what to eat and how
to get around. Firstly, a stay of at least 3 days 2 nights or 4 days 3 nights is the perfect itinerary for
the whole family, because the longer they stay in Hanoi, the more they can experience the feeling
of relaxation in the heart of Hanoi, as well as suitable to play. Since we have young children in our
family, we decided to give them a short excursion rather than a big trip. Since children are very
sensitive to changes in the weather, the best time for the whole family to visit Hanoi is from
September to November or March to April, when the weather is mild and pleasant too hot or dry.
In particular, autumn is the most beautiful season of the year. Second, we encourage families to
travel with open tours. They can rent a car to go to tourist attractions in Hanoi or surrounding areas.
This allows the family to walk around with the kids and end the tour whenever they want. They
also have a private residence for the family, allowing them to save money while still enjoying a
luxurious stay in Hanoi. Third, the family's location is the deciding factor. A family with children
prefers to stay in a larger hotel or resort. Therefore, we would like to recommend some of our
favorite destinations, including Family Resort, Mai Chau Ecolodge Resort, Tam Coc Garden
Resort, and others…

FAM Tourist Agency 5

3. Describe the hospitality and tourism industry of Ha Noi city at the moment
(Nhu, Vien)
3.1. Hospitality industry of Ha Noi city at the moment
The luxury hotel market in Vietnam in general and Hanoi, in particular, plays an important role in
the national economic development and is an important market segment of the large developing
cities in Vietnam (Ha Van Sieu, 2021). The past two years have been challenging times for the
hospitality and tourism industry, leading to a really tough period for hotels, restaurants, and tourist
accommodation establishments (Ha Van Sieu, 2021). At a time when Vietnam is gradually easing
restrictions due to the pandemic and bringing the economy back to life with recovery measures and
stimulus packages, the tourism industry is expected to step up as well (Ha Van Sieu, 2021). Along
with the resumption of tourism, hotel businesses across the country in general and in Hanoi in
particular also begin to have "new steps" in this "new normal" era (Patrick Verove, 2021). These
are good signs at the moment. The hotel business in Hanoi has made proposals on innovating and
diversifying new products, focusing on health, safety, nature, and authentic experiences developed
to match new trends in tourism demand (Patrick Verove, 2021). Assure customers that they can
count on flexibility, cleanliness, safety, and health to prioritize, identify ways to change operations
to improve profitability, protect cash flow, apply state-of-the-art digital solutions and growth
mindset training for employees (Christoph Strahm, 2021). Implement policies to promote the
application of “modern” technology and implement non-touch services to bring modern
experiences to guests. Although the epidemic situation is at a better level than in the past, it is still
not because of that that we are subjective (Christoph Strahm, 2021). Hotels also understand this,
so they have come up with reasonable solutions to ensure the safety and health of visitors (Nguyen
Quang Trung, 2021). Always make the safety of both guests and staff a key priority by adopting
zero-touch services such as contactless check-in and check-out, in-room tablets, mobile key
technology, and reading software online newspaper, as well as a number of other (Margaux
Constantin, Matthieu Francois, và Thao Le, 2021).

In early 2022, a few companies launched spring travel programs in the country. It's basically just a
program that allows guests to go on a very small tour and it is possible that the tour is also canceled
due to the guest having Covid-19. There are still departure tours but very few visitors (Ha, 2022).
Due to the impact of service inflation also increasing by about 10% compared to 2021, some hotels
are still closed waiting for new information from the government because if they open without
guests, they would rather not open at a loss. But we have also seen the adaptive ray, no longer
waiting for the translation, but flexibly adapting and living with the epidemic. Sharing the same
fate with travel agencies, the hotel restaurant system (tour service) also reopened very cautiously
(small scale is still closed, at least 1.2 stars are still open for service, serving short-term guests).
The restaurant has basically switched to serving popular customers, not focusing on tour guests as
before. (Ha, 2022)

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Hanoi Department of Tourism will focus on researching and building breakthrough and attractive
products to meet the new needs and tastes of tourists in the new period. In addition, the Capital's
tourism will strengthen links with businesses to promote, cooperate, exploit and develop the
tourism market. Promote cooperation with a number of key provinces and cities such as Ho Chi
Minh City, Da Nang to build and develop strong tours of Hanoi such as Tourism combining
conferences, seminars, exhibitions, tourism resort, health care ... at the same time coordinate with
domestic and international media units to promote the image of the capital's tourism, ready to
welcome international tourists under the direction of the Government (Mai, 2022).

According to the Director of the Hanoi Department of Tourism, in order to well implement the
plan, in the immediate future, Hanoi will focus on upgrading the quality of tourism products
associated with heritages, relics, craft villages... at the same time, piloting a number of models of
agricultural and rural tourism development towards green tourism. It is necessary to prepare
attractive tourism products to welcome guests, but the units still have to strictly implement safety
measures in the prevention and control of the Covid-19 epidemic (Mai, 2022).

3.2. Current tourism industry in Hanoi city

Hanoi has always been one of the two major tourist centers, playing an important role in the
development of Vietnam's tourism industry (Vietnam tourism, 2021).

Recently, there are relics in Hanoi, including important historical sites such as the Temple of
Literature, Imperial Citadel of Thang Long... is not open to welcome guests, because visitors go to
the ecological area, where there is a large space, both to visit, to experience and to combine with
flexible activities at the beginning of the year. Phoenix Garden, Dan Phuong Ecological Area, Ba
Vi National Park, Vietnamese Ethnic Culture Village… always attract visitors (TTXVN/Vietnam+,
2022).

According to the Hanoi Department of Tourism, with nearly 6,000 relics and more than 1,350 craft
villages, Hanoi has a lot of potentials to develop cultural tourism, craft village tourism, and spiritual
tourism. In addition, Hanoi also has a periphery and suburban areas with rich resources, suitable
for the development of entertainment tourism, sports tourism, eco-tourism, agricultural tourism...
(Vietnamtourism, 2021). Forms that may develop: Small group, or family testing. Room or combo
ticket. As for other types of tourism such as culinary tourism, green ... Should be built because it
has not been deployed due to the influence of the epidemic (Hà, 2022).

Basic types of tourism in Hanoi:

Historical and spiritual tourism: Tourist attractions such as Hanoi Old Quarter, Temple of
Literature, Ba Dinh Square, Cathedral ...

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Cultural tourism, festivals: Long-standing cuisine with the quintessence of the Vietnamese
homeland, Traditional craft villages...

Leisure and resort tourism (The strongest development of all types).

Favorable :

Having had 3 injections, staying at home for a long time, people have a very high need to travel.

Businesses and service organizations have also had enough time to prepare new and more attractive
travel programs for tourists.

Difficult :

The infection rate is high and continues to increase to 20-30 thousand people/day. Due to the high
infection rate, in addition to affecting tourists, the proportion of workers in the industry is also
affected.

During the long break, many workers in the tourism industry have moved to work in other
industries and have not returned to the additional workforce, which will be practically limited (due
to a long period of time) students do not go to school and there is no internship environment.

4. Your hotel choice information (Nhi)

THE ORIENTAL JADE HOTEL & SPA
DESCRIPTION:

THE ORIENTAL JADE HOTEL & SPA is a member of Oriental Hospitality Group (OHG),
located at 92 - 94 Hang Trong, Hoan Kiem District, Hanoi, Vietnam. (the oriental jade, 2020).
Therefore, it will be very convenient for passengers' travel, sightseeing, and travel. Hotline 024
3936 7777 is always open 24/7 with enthusiastic staff who will assist customers with booking
needs, answer all questions about the hotel. ( Vietnam booking, 2022)

At Oriental Jade Hotel, there are many types of rooms suitable for families of three or more.
Especially, there is a Connecting room, including 2 interconnected bedrooms, suitable for large
families. There are also Oriental Peal, Oriental Emerald rooms, with a room size of 25 sqm, with
1 king bed or 2 single beds and an extra bed, suitable for a small family. And in addition, many
rooms have views overlooking the old quarter, Hoan Kiem Lake, the city, the church,... (the oriental
jade, 2020)

Currently, there are many offers when you book through booking apps. Room rates range from
2,231,041 VND per night for 2 adults and 2 children over 8 years old. ( Agoda, 18th March 2022).

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This is considered a reasonable price for a 5-star hotel with full facilities to meet all needs of
customers. The hotel is open from 2 pm to 12 am. ( the oriental jade, 2020 )

While staying at Oriental Jade Hotel, guests can relax at the O'Spa Lotus, which offers relaxation
treatments entirely inspired by locally inspired treatments. For guests who pay a lot of attention to
health, the hotel has a gym and swimming pool on the 12th floor, allowing them to exercise while
also enjoying the beautiful view of Hanoi's Old Quarter. ( the oriental jade, 2020)

Although this is a 5-star hotel, the room price is affordable. There are full facilities to suit all your
activities such as free Wi-Fi, flat-screen TV, safe, mini-fridge and tea and coffee making facilities.
Room view can overlook the street. The suite has its living room. Superior suites have balconies,
some with lake views. Room service. ( Vietnam booking, 2022 )

about the amenities in the room: the hotel always has services to support the disabled; in the
bathroom, there are full amenities such as bathrobes, bathtub, environmentally friendly essentials,
hairdryer, hydromassage showerhead, rain shower (fixed), slippers, desk toothbrush, and
toothpaste, towels; in the bedroom with air-conditioner, bed linen, blackout curtains, bed, a free
crib for newborn, rollaway/extra bed; In-room entertainment services include a 43-inch flat-screen
TV and cable TV support, free wifi. Room service includes champagne service, complimentary
bottled water, mini bar, room service. adjoining rooms are also available, Daily housekeeping,
Desk, Laptop workspace, Safe, Soundproof rooms, Evening housekeeping, View – City (Expedia,
2022)

Free breakfast is served. Rooftop swimming pool, gym, and bar overlook the city. Other amenities
include a restaurant, coffee shop, and spa. There is a tour in the area. ( Vietnam booking, 2022)

And the reason that FAM Tourist chooses Oriental Jade Hotel as a place to stay is that it is located
in the old town, right in the city center, convenient for customers to visit. Next, the hotel is just a
3-minute walk from Hoan Kiem Lake, a 4-minute walk from the church and Hang Gai Street, a 7-
minute walk from Ngoc Son Temple, and a 13-minute walk from the Hanoi Opera House; This
place is very close to the typical attractions of Hanoi, passengers are very convenient for
sightseeing as well as entertainment. in addition to travel, the hotel is an 18-minute walk from Long
Bien Station, a 42-minute drive from Hanoi Airport (HAN-Noi Bai Intl.) When moving from the
airport to the hotel, you can visit places in Hanoi while sitting in the car. ( Expedia, 2022).

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5. Formulate an overall plan of activities for guests at the destination (Nguyen)
5.1 General information
DISCOVER HANOI CAPITAL
(4 DAYS 3 NIGHTS)

Guests: A 4-member family

Tour date: 10/09/2022 – 13/09/2022
The best time to travel to Hanoi is from September to November, when the weather is warm
and pleasant, not too hot or dry. Especially in autumn, Hanoi is like wearing a new, delicate,
gentle and most romantic shirt of the year
Flight agency: Vietnam Airlines
The time could be changeable due to the airline company.

Flight information:

Flight number: VN164 Take off Landing

10/09/2022 11h (DAD) 12h20(HAN)

Flight number: VN171 Take off Landing

13/09/2022 13h10 (HAN) 14h35 (DAD)

Tour price: 6.375.000 VND / person (Applicable for groups 4 guests)

The above value includes:

-7 passenger car, new life
- Standard Hotel 4 stars (2 guests/room)
- Restaurant: 200,000 VND / person / meal
- Tickets to all the points in the program
- Cold racquet, drink water
- Travel insurance
- Guide fee: 0,015% * 50.000.000 VND = 7.500đ/guest/day (Bao Minh insurance company)

(Compensation level 50,000,000 VND/case)

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*The above value does not include:
- Round-trip airfare: Da Nang-Hanoi-Da Nang
- Different broadcasting costs outside the program

Regulations for children:

- Under 5 years old: free (eating and sleeping with parents)
- From 5 => 11 years old: 75% of tour price
- From 12 years and older charged as adults
Gift program: Hat, shirt, travel notebook
* Program cost:
- Car (7s) : 1,5000,000vnd/day * 4 day = 6.000.000 VND
- Hotel: 2 rooms * 3 nights * 1.000.000vnd = 6.000.000 VND
- Restaurant: 7 meats * 4 guests * 200.000.000vnd = 5.600.000 VND
- Visiting fee: ….* 4 guests = 1.370.000 VND
- Cold racquet, drink water: 10.000đ/day/guest * 4 guests * 4 days = 160.000 VND
- Travel insurance: 7.500vnd/guest/day * 4 guests * 4 day = 120.000 VND
- Guide fee: 500.000vnd/day * 4 day = 2.000.000 VND
- Profit (20%) = 4.250.000 VND
__________________

TOTAL: 25.500.000 VND

Tour Price: Total/4 = 6.375.000 VND

FAM Tourist Agency 11

 5.2 Overview journey to discover HaNoi City
Tour 4 days 3 nights in the capital Hanoi - a land of thousands of years of civilization, imbued with
diverse cultures and traditions and a cradle of nurturing good spiritual values, is the crystallization
of the quintessence of Vietnamese people. It can be said that Hanoi is a wonderful place, a place
blessed by nature and very suitable for tourists, especially families. With those interesting things,
do not hesitate to join us to discover outstanding tourist destinations and plan a memorable trip!

In this journey, the first place visitors will visit is Ba Dinh Square with the most prominent work
being the Ho Chi Minh Mausoleum. Visitors will be able to visit the place where many important
events in the nation's history took place and also the place where the great President Ho Chi Minh
is buried (Luyen Nguyen, 2019) . It is a mistake to come to Hanoi but not visit Hoan Kiem Lake
including Turtle Island and Pearl Island, which has witnessed many ups and downs of the country,
associated with historical legends. This is known as the "Heart" of the capital because of its
location right in the city center and is a symbol of Hanoi( Luyen Nguyen,2021). Visitors will
continue to visit historical sites such as the Temple of Literature - the first university of Vietnam(
Dat Thuc,2022), Tran Quoc Pagoda, once the Buddhist center of Thang Long under the Ly - Tran
dynasties, now becomes an attractive spiritual destination of the capital, was included in the list of
16 most beautiful temples in the world voted by the British Daily Mail(Luyen Nguyen,2020). In
addition, let's once come to Hanoi Opera House, one of the typical architectural works of the city,
regularly taking place academic art programs, cultural exchanges between Vietnam and other
countries( Klook Vietnam, 2021) . Immerse yourself in a multitude of flowers at one of the capital's
100-year-old traditional craft villages - Tay Tuu Flower Village( Uyen Pham,2021) Visiting
Thang Long Imperial Citadel with invaluable historical and cultural values, UNESCO recognized
this as a World Cultural Heritage, and became a famous scientific research and tourist destination
of Hanoi ( Klook, 2021) . We chose the One Pillar Pagoda as the next place to visit, because this
place has been recognized as a National Historic Landmark of Architecture and Art, was honored
to be established by the Asian Record Organization as "The temple with the most unique
architecture in Asia"(Luyen Nguyen, 2020). Visitors can also transform into skilled craftsmen to
experience pottery making and create their own unique works at Bat Trang Pottery Village, which
preserves the enduring traditional beauty of Vietnam( Trang An,2021). Finally, you will enjoy the

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traditional art of Vietnam's water puppetry with the performance of countless talented artists at
Thang Long Water Puppet Theater ( So du lich thanh pho Ha Noi, 2020)

The tour promises to bring visitors unforgettable and exciting experiences like never before.

REQUIRED NOTES

Comply with the regulations of the Ministry of Health on disease prevention at the current time
active in each profession).

Ensure the 5K principle, disinfect.

Covid green card (customers who have had full dose of covid vaccine, time to complete 2nd dose
before 14 days and not more than 12 months), the customer is a FO who has recovered from the
disease (with a certificate from the Department of Health and not more than 12 months).

In case of force majeure, such as before the tour departure date at the destination where the
epidemic occurs sick. When there is an announcement and dispatch from the epidemic prevention
and control steering committee of the province or destination.The company will flexibly handle
each case for customers.

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6. Develop specific plans for your customers (Itinerary) (Nguyen)
Specific schedule of Hanoi tour 4 days 3 nights:

1st day (10/09/2022)

Specific program
DA NANG - HANOI - CITY TOUR

At 9:30 am, guests will be picked up at their

own home to Da Nang international airport,
there will be company staff in Da Nang to
assist guests in preparing for flight at 11:00
am.

12:20 pm tour guide and company car pick

up guests at Noi Bai airport, give gifts
prepared by the company for guests (hat,
shirt, travel notebook), take the group to eat
at Goc Hanoi restaurant- A place that
attracts customers by its cozy space, diverse
and rustic dishes, especially Hanoi's
specialties, which are extremely popular
with diners.

13:00 pm, take guests to check in at 4-star

Oriental Jade hotel right in the city center
(94 Hang Trong, Hoan Kiem, Hanoi),
Guests rest, keep their strength for the
afternoon to start visiting tourist attractions.

At 14:00pm, the group departs to visit the

famous works and places bearing the
symbol of Hanoi capital: Take pictures at
one of the most typical works in Hanoi,
where often cultural and art exchange
programs between countries take place, the
Hanoi Opera House, visit Tran Quoc Pagoda
- located on an island east of West Lake, the

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oldest and most beautiful temple in Hanoi,
Walk and enjoy the cool air, learn about
history and myths at Hoan Kiem Lake, Visit
The Huc Bridge, the ancient and beautiful
Ngoc Son Temple.

Until 16:30 pm guests are free to explore 36

streets. Here, guests will return to a very
rustic Hanoi, can stroll to see the miniature
craft villages in the heart of the capital, revel
in the architectural works that still retain the
ancient breath. or enjoy dishes imbued with
Hanoi's identity and culture.

18:00 pm guests gather, the car takes the

group to enjoy La Vong fish cake, a famous
specialty of Hanoi at Cha Ca Hanoi
restaurant. This is a restaurant that is loved
by many gourmets, the followers of fish
cakes commented that they keep the
traditional flavor of standard fish cakes up
to 100%, made from fresh and nutritious
ingredients.

19:00 pm Take guests go back to the hotel

to rest and relax, you can enjoy the services
available at the hotel such as swimming
pool, spa, ... or explore Hanoi at night, enjoy
snacks or drink coffee at Pho Co , near
Hoan Kiem lake...

End of the first day.

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2nd Day ( 11/09/2022)

HANOI CITY TOUR Specific Program

In the morning at 7:30 am, guests will have
a buffet prepared by the hotel with a variety
of dishes, then go to the room to prepare
necessary furniture and clothes to start the
2nd day's journey.

At 8:30 a.m., the group begins its journey on

the 2nd day at Ba Dinh Square - Uncle Ho's
Mausoleum, which will give guests the
impression of a dignified place where
countless important events of the country
have taken place, will also be attracted by
the unique landscapes and architectural
complexes, historical monuments with
timeless value. Continuing to be the Ho Chi
Minh Museum, which is also located in a
complex of outstanding monuments, visitors
will be able to visit and review documents
and milestones about President Ho Chi
Minh's life. Finally, Sightseeing One Pillar
Pagoda, which is considered to have unique
architecture in Vietnam as well as in Asia, is
a spiritual destination and a cultural symbol
of Hanoi for thousands of years. End of
morning tour.

At 11:00am, the car takes guests to enjoy

Hanoi's traditional specialty noodle soup at
Pho Thin restaurant with an age of nearly 30
years, extremely famous with the people
here for its re-rolled pho with different
processing methods. Especially helps the
taste of the bowl of pho always rich and
greasy.

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12:00 am guests will be taken back to the
hotel to rest.

14:30pm, continue the journey in the

afternoon, the car picks up the delegation to
move to Van Mieu Quoc Tu Giam to
discover the first university of Vietnam,
which is a place to remember names with
high achievements in exams. election,
lighting up our nation's studious spirit. Not
only that, through the words of the guide,
guests will understand more about the
meaning behind the architecture and
symbols in the temple. Then continue to
have fun and take pictures at one of the main
flower suppliers in the inner city, which is
the oldest and most beautiful flower village
in Hanoi - Tay Tuu Flower Village. Guests
are free to visit and can buy beautiful flower
bouquets for themselves.

17:00 pm, pick up guests to have dinner at

Trung Huong restaurant to enjoy the
specialty of Bun Dau Mam Tom. This is a
restaurant that is worthy of being named as
one of the must-try Bun Dau Mam Tom
restaurants when coming to Hanoi because
of the careful selection of ingredients,
reasonable prices and unforgettable
traditional flavors.

18:00 pm Guests are free to visit Hanoi at

night, participate in activities at the
pedestrian street or the night market. After
that, return to the hotel to rest.

End of the second day.

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3rd day ( 12/09/2022)

CITY TOUR HANOI Specific program

7:00 am, guests continue to have breakfast
buffet at the hotel, and prepare necessary
items for the journey on the 3rd day. At 8:30
am, the car will take you to visit Thang
Long Imperial Citadel - one of the important
relics The most important monuments in
Vietnam's history, this cluster of relics has
been recognized by the World Heritage
Committee as a world cultural heritage,
visitors will be able to discover the culture,
the diverse and rich relics in many stages.
Vietnamese history.

11:00 am Guests have lunch at Phuong

Nguyen restaurant. Here visitors can enjoy a
variety of dishes with a variety of flavors
from many regions, a variety of ingredients
from seafood to mountain meat. In addition,
the shop has a view overlooking the West
Lake, airy space, dedicated service
guaranteed to please from adults to children.

12:00 am, the car will take you back to the

hotel to rest

14:30pm continue to take guests to Bat

Trang pottery village - the oldest traditional
pottery village in Vietnam, where visitors
can admire the ceramic art works of the
most talented artisans. In addition, guests
can also be guided to be able to create
handmade ceramic works according to their
preferences to make personal items or
souvenirs that will be extremely meaningful.

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Extremely suitable for families family go
together.

At 17:00 pm, guests have dinner at Ba Giao

Bun Oc Restaurant - a place famous for its
delicious and cheap Bun Oc, most
importantly, the ingredients are always clean
and fresh, the processing process is
guaranteed, always covered and heated
frequently.

At 18:00, the bus will bring visitors to enjoy

special art shows, attractive water puppetry
at Thang Long Water Puppet Theater. Water
puppetry is also considered a unique and
unique intangible cultural feature of the
Vietnamese nation. Each performance will
be a content with different humanistic
meanings, guests can relax, laugh and reflect
after each story.

21:00 pm The car takes the group back to

the hotel to rest.

End of the third day

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 4th day ( 13/09/2022)

HANOI- DANANG- FAREWELL Specific program

GUESTS

7:30am guests have breakfast buffet at the

hotel.

At 8:30 am, guests return to the room to

arrange furniture, check necessary items to
avoid loss or to promptly notify the handling
staff. Prepare to check out.

9:30am tour guide will assist guests with

hotel check-in and check-out procedures.

10:00 am, the car and tour guide take the

group to visit and buy food and souvenirs
for relatives at Dong Xuan market - a
famous market in the Northern region. Not
only a busy trading place, Dong Xuan
Market is also a cultural and historical
symbol of Hanoi.

At 11 a.m. You enjoy an equally famous

specialty, which is Banh Tom at Banh Tom
Ho Tay restaurant. With crispy cakes, the
sweetness of shrimp combined with a bowl
of sweet and sour dipping sauce is sure to
conquer you.

12:00 am Car and tour guide take the

delegation to Noi Bai airport, the guide
represents the company to thank the
customer for choosing the company's
service, giving each guest a gift(fan with
company logo) and take souvenir photo. The
tour guide supports guests to check-in for a
flight to Da Nang at 13:10 pm.

Goodbye visitors, end the program.

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 END THE PROGRAM!

7. Conclusions and Recommendations (Vy)

We learned how to organize the places and control the timeline in our tour plan while working
on this assignment so that we can provide the most streamlined experience for our customers.
At the same time, determine the tour's fundamentals and create a plan that is appropriate for
specific categories of visitors. It is critical to arrange a safe trip for the client experience,
especially in the current pandemic condition. In addition, we learn how to use an appealing tour
program to catch tourists' interest and persuade them to take our trip.
8. Appedices:

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