Kolkata, India

9th September, 1994

[+91]8240698935

[+91]9073070727

anirbanbhatt999@gmail.com

Anirban Bhattacharya

Anirban Bhattacharya

Introduction_______________________________________________________________
A data enthusiast with more than 4 years of experience, currently working as a data analyst at Tata Consultancy Services. Looking for a
professional role in data science and analytics. Possess a knack of applying analytical and problem-solving skills to meet clients’ varied
demands within strict deadlines. Ensures timely completion of identified goals. Holding expertise in building and deploying Machine
Learning models ranging from Logistic Regression, Random Forests, XG Boost, SVMs to Text Mining techniques. My primary skill set also
incorporates working experience on tools like: SQL, Python, R, SAS and Digital Analytics tools.

Attributes___________________________________________________________________________
Python Basic and Core: Python: NumPy & Pandas
Indian Institute of Ethical Hacking Statistical measures for decision making
Exploratory Data Analysis

Competencies
Digital - Python: Tata Consultancy Services
Certifications

Linear regression, Logistic regression etc.

Blockchain in Telecom: Tata Consultancy Services
Data Visualization (Tableau and PowerBI)
Microsoft SQL Server: Udemy Structured Query Language (SQL)
Blockchain in Telecom
Executive Program in Data Science:
Great Lakes Institute of Management Windows and MS Office Applications

Experience_________________________________________________________________
1. Business Analyst
Tata Consultancy Services. LOB: Energy and Utilities
Period: February 2021 to Present.

Responsibilities –
• Establishing procedures and processes associated with staffing, scheduling, forecasting and planning.
• Prepare daily, weekly and monthly data with respect to performance on advisor level.
• Create visual analysis for providing meaningful insight to managers and delivery leads.
• Maintain periodic databases of all KPIs pertaining to the business.
• Ensure clear goals, objectives, and performance standards are established and communicated across all levels within the team
and for cross-functional partners and other on-shore teams.
• Coordinating with all members to roster all resources as per the business requirement and forecast.

2. Information Processing Specialist

Tata Consultancy Services. LOB: Energy and Utilities
Period: 27th November 2019 till January 2021.

Responsibilities –
• Account management of sensitive personal information of customers.
• Help with payment related disputes regarding credit/debit balances.
• Manage supplies at properties along with meter details for seamless supply.
• Raise and/or resolve issues regarding billing of different customer supplies.
• Maintain supply of customers having electricity and gas supplies.

3. Senior Process Associate

Wipro Technologies. LOB: Dynamic Operations and Platform. Client: Hewlett Packard.
Period: November 12th May 2017 to 12th November 2019.
Responsibilities –

• Core hardware and software troubleshooting of laptops (notebooks), desktops (including Slimline and Business PCs) and top
of the line products.
• Provide hardware consultation as per specific requirements of the customer.
• Offer troubleshooting of LaserJet and InkJet technology printers with state-of-the-art software and firmware techniques.
• Upsell warranty packages (Carepack) and Security packages as per customer requirements.
• Assist with security issues with personal devices of customer as well as repair related concerns.
• Ensure all parameters line sNPS (Promoter score), quality, sale targets and handling time are met well within the threshold.

Projects worked on________________________________________________________

➢ Improvement of Speed of Response (SOR) by reducing the time of wait by analyzing periodic data from 97 to 62 seconds.
➢ Increase in First Contact Resolution (FCR) from 68% to 81% by monitoring and training bottom quartile performing FLAs.
➢ Increase in the number of answer counts and balancing the response rates among all the advisors in the queues and thereby
reducing AHT.
➢ Reducing AHT from 22 minutes to 15 minutes by creating a Time and Motion tracker for Email support queue.
➢ Election Exit Poll Prediction and Synthetic Diamond Price Prediction.
o Machine Learning. Linear regression, Logistic regression, k-means clustering, Principal component analysis (PCA)

Achievements______________________________________________________________
➢ Received best trainee certificate for outstanding performance for on-the-job completion (Wipro).
➢ Received Best Performance HP Rockstar award 2018 award 2019.
➢ Honored with client appreciation along with goodies for best sales performance in project line.
➢ Completed Front Line Management (FLM) exam and training by Wipro Leadership Academy.
➢ Received ‘Star Performer’ award for the best performance in parameters such as AHT and Quality (Tata).
➢ Received On-The-Spot award for contribution towards data security (Tata).
➢ Received outstanding performance award for handing and reduction of customer complaints (Tata and Client).
➢ Received Special Achievement Award for outstanding performance towards business leakage reduction (Tata).

Academic qualifications___________________________________________________
Year of Completion Degree Percentage (%)
2019 Bachelors' Degree in Finance & Accounting (Majors) 46
2014 Indian School Certificate Examination (12th Grade) 80
2011 Indian Certificate School Examination (10th Grade) 77
• University: Vivekanda College. Affiliated under Calcutta University
• Schooling: National Gems Higher Secondary School. Affiliated under Council for The Indian School Certificate Examinations.

Hobbies and interests_____________________________________________________

During my spare time I research about the latest advents in technology and also, I am cybersecurity aficionado. I practice and learn new
techniques of offensive security. I love to cook in my spare time and travel.