NAME: SUMAYA, DANICA V.

 
YR & SEC: BSA 3-2

I. Discuss the importance of having good interpersonal skills in the workplace?

(10 Points)
We know that having good interpersonal skills in the workplace is very important
and necessary. It is about giving the employee recognition. We all know that if
the employees and managers having a good interpersonal relationship with each
other or to their highest managers they most intend to know the good works and
give the constructive response
II. The four important functions of Management are PLANNING,
ORGANIZATION, LEADING & CONTROL. Cite a company of your choice and
discuss the different activities that go with each function and identify the unit
responsible in the said functions. (40 points)

COMPANY: JOLIBEE
FUNCTIONS ACTIVITIES
PLANNING Food service, franchising, and
leasing are three different
types of businesses. The Food
Service sector manages quick
service restaurants and
produces food items for
Jollibee Group-owned and
franchised QSR locations.
ORGANIZATIO JFC is also committed to serve
N its host communities through
socio-civic projects through the
Jollibee Group Foundation.
The foundation has focused its
work on feeding programs for
undernourished children in
poor communities, developing
farmers to become better
entrepreneurs and suppliers of
agricultural products and
providing disaster relief for
calamity-stricken regions.
Jollibee Foods Corporation has
grown brands that bring
delightful dining experience to
its customers worldwide
RESPONSIBLE
UNIT/DEPARTMENT
Jollibee Worldwide Services,
Jollibee Foundation, Yonghe
King brand, Red Ribbon
Bakeshop, Fresh & Famous
Foods, Chowking, Greenwich
Business, Engineering, Human
Resources, Information
Management, Procurement, and
Real Estate
Jollibee Foods Corporation’s
(JFC or the ‚Accompany) core
business is the development,
operation and franchising of its
quick-service restaurant brands.
It offers a wide variety of
affordable and delicious dishes
and great-tasting food prepared
to satisfy customers of all ages
and from all walks of life.
 “Spreading the joy of eating
to everyone.‚
LEADING Operation and franchising of its
quick-service restaurant
brands. It offers a wide variety
of affordable and delicious
dishes and great tasting food
prepared to satisfy customers
of all ages and from all walks of
life.
CONTROL In Jollibee, employees
experience strong positive
support through relationships
they have built inside the
organization. Jollibee believes
that employee happiness is the
key to prosperity in the
organization as highly engaged
employees are more
productive when they are
happy in their workplace.
III. Discuss briefly the relationship of the following disciplines in the field of OB. (20
points)
DISCIPLINE RELATIONSHIP
1. Psychology
Aside from promoting a family oriented work environment, the
brand’s values also reflect ontheir advertising and marketing.
JFC is also committed to serve
its host communities through
socio-civic projects through the
Jollibee Group Foundation. The
foundation has focused its work
on feeding programs for
undernourished children in poor
communities, developing farmers
to become better entrepreneurs
and suppliers of agricultural
products and providing disaster
relief for calamity-stricken
regions.
The five contractors are Citiwide
Basic Commodities and
Manpower Services Inc.,
Generation One Resource
Service and Multi-Purpose
Cooperative, Collected COOP
Shares, Integral Care Formation
Service Cooperative and
Toptrend Service Corp.
 Jollibee knows their target audience very well: the

traditionalfamily and all communication materials focus

on the importance of family values, making Jollibee the

number

2. Social
Psychology In here we know that Jollibee was sociology focuses on
how groups, organizations, social categories, and
societies are organized, how they function, how they
change.

3. Sociology Jollibee interaction arid this communication are the key

influencing factor among people in social settings. Two
or more interacting individuals

4. Anthropology Anthropology in Jollibee is to acquire a better

understanding of the relationship between the human
being and the environment In terms of dealing with
customers.

IV. Research on a case study (true-to-life) about sexual harassment in the

workplace and discuss how the management handled/resolved said case. (10
points)

V. Research on a recent survey conducted about Job Satisfaction among Filipino

employees and briefly interpret said results of survey. (20 points)

END

Prepared by:
SIGNED
 GRENELITA B. FELIPE, MBA
Subject Instructor

Noted by:
ERNIE D. TANO, CPA, MBA
Dean, College of Accountancy

“Employees who believe that management is concerned about them as a whole –

not just an employee – are more productive, more satisfied, more fulfilled.
Satisfied employees mean satisfied customer, which leads to profitability.” - Anne
M. Mulcahy