MNP QUESTIONNAIRE – RETAIL SURVEY

Retail Store
Name
Location

Q1) Do you know the Process for Mobile Number Portability

a) Yes
b) No

Q2) On an average how many customers do you Port to the following

service providers in a month?

No. Ide Airt Vodaf Relia BSN Unino Tata

Operator a el one nce L r Docomo/Vi
of rgin
customers
I do not do
portability
1-5
6-15
15-30
More than 30

Q3) Are you aware of the Retailer Incentive given for MNP?

a) Yes
b) No

Q4) Are you aware of the customer schemes for MNP?

a) Rs. 32 Recharge 1p/2sec scheme only.

b) Rs. 4 Recharge convert to ‘MyGang’ scheme only.
c) Both the Above schemes.
d) None of the above schemes.

Q5) Do you have MNP SIM with you?

 a) Yes
b) No

Q6) Do you regularly receive the Claim for MNP?

a) Yes, on time and exactly what i am entitled for

b) Yes, but less than what i am entitled for.
c) Yes, but not on time
d) Yes, but not on time and less than what i am entitled for.
e) No, I haven’t received any MNP claim.

Q6) How is the Network of IDEA as compared to others?

Op Ide Airt Vodaf Relia BSN Unino Tata

erator a el one nce L r Docomo/Vi
Problem rgin
Network
Availability in
remote areas
Call Success
Rate
Low Call Drop
Voice Quality

Q7) When do you port customers to IDEA?

a) Do not do portability
b) Do portability if only the customers ask for.
c) Urge customers to convert to IDEA by telling them about MNP
schemes.
d) Urge customers to convert to IDEA by telling them about benefits
like better Network and Customer service.
e) Urge customers to convert to IDEA by telling them about both
MNP schemes and benefits like better Network and Customer
service.
 Q8) Have you ever faced a problem where UPC code doesn’t arrive on
time?

Op Airte Vodafo Relia BSNL Uninor Tata

erator l ne nce Docomo/V
Time Taken irgin
Never faced a
problem
> 1 hour
> 24 hours
> 2 days
Not Received
the Code at All

Q9) Have you ever faced a Case of wrong rejection by the Donor
service provider?

a) Yes

Network Reason
Provider
Airtel
Vodafone
Reliance
BSNL
Uninor
Tata Docomo/Virgin

b) No

Q10) How would you rate the Point of Purchase (POP) displays for MNP
for IDEA as compared to various competitors?
 a) Idea
b) Airtel
c) Vodafone
d) Reliance
e) BSNL
f) Uninor
g)Tata Docomo/Virgin

Q11) What do you think are the competitor MNP schemes that might
reduce portability to IDEA?

Network MNP Scheme

Provider
Airtel
Vodafone
Reliance
BSNL
Uninor
Tata Docomo/Virgin

Q12) What do you think are the competitor Tariffs and Schemes that
might reduce portability to IDEA?

Network Schemes
Provider
Airtel
Vodafone
Reliance
BSNL
Uninor
Tata Docomo/Virgin