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NN44400-713 01.03 FAULT Event Codes
NN44400-713 01.03 FAULT Event Codes
03
17 July 2009
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Standard
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Contact Center Manager Se
Event
Number Source Severity Label
40877 NGEN Security Critical NBDBU Error
Management
41526 NGEN System Critical Could not start the SM, rc=
Manager %np0.
41550 NGEN System Critical The SM could not start service
Manager %nvs, rc=%np0.
CCMS is not responding to the switch. The link is down between CCMS and the switch. Calls
during this time are defaulted and the statistics will reflect
this. The link will attempt to automatically reset.
At startup, one attempt to log on to the switch was The logon attempt will be retried. If five attempts fail, a
rejected. This could be due to a message being critical event is created.
corrupted while communication with the switch was
being established.
At startup, this attempt to log on to the switch did not The logon attempt will be retried. If five attempts fail, a
receive a reply. critical event is created.
This attempt to log on to the switch failed because the The logon attempt will be retried. If five attempts fail, a
logon request sent to the switch was not complete. critical event is created.
This attempt to log on to the switch failed because the The logon attempt will be retried. If five attempts fail, a
switch does not have the resources to permit the critical event is created.
logon.
This attempt to log on to the switch failed because the The logon attempt will be retried. If five attempts fail, a
LinkSet name contained in the logon request is invalid critical event is created.
This attempt to log on to the switch failed because the The logon attempt will be retried. If five attempts fail, a
switch will not permit logon from the ELAN of the critical event is created.
server.
This attempt to log on to the switch failed but the The logon attempt will be retried. If five attempts fail, a
switch has returned an unknown error. critical event is created.
The ELAN connection with the switch has been The server will attempt the logon again, but will probably
established, but a number of attempts to log on to the continue to fail. Contact Center Manager Server is unable
switch have failed. The causes of these failures have to control or receive information from the switch until it can
been previously reported as "Minor" level events. log on successfully. Call center activity will be conducted
These events should be viewed to obtain the cause of by ACD software on the switch.
the failure.
The link to the switch has been established. The No impact. This is a normal operating condition.
server will attempt to log onto the switch.
The link to the switch has been broken. Now the Until the connection can be reestablished, the switch will
server will attempt to re-establish the connection. perform the call center functions.
The switch is now ready to accept requests from the The server is ready to begin operation.
server and to send call activity to the server.
The switch has failed to respond to several Until the connection can be re-established, calls are
"continuity" messages sent to it. The server will processed by the default ACD-DN on the switch.
attempt to reconnect to the switch.
After the server connected to the switch, the server Receiving a CONNECTION UP indication is normally
was notified of a new ELAN connection. The server caused by the restarting of a failed server component.
will break the current connection and reconnect to the
switch.
The server is unable to connect to the switch because The server cannot function.
the dongle check failed.
A change in any of the following registry key values The registry keys that control the maximum number of
led to a situation where the available disk space for files or maximum file size revert back to their previous
logging is less. Logging cannot continue with the value settings to ensure there is sufficient disk space for
current configured values for these keys. all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMeg
The access link is down. The communication between CCMS and CallPilot is
disconnected.
The attempt to create the IVR connections listening Communication is not possible with the IVR system. The
socket failed, probably due to a conflict with another call is handled by the server, but no caller-entered data
application using the same socket port. information is available for the call.
This event suggests an internal error in the server. Communication is not possible with the IVR system. The
Rebooting the server is recommended. call is handled by the server, but no caller-entered data
information is available for the call.
The system successfully established a connection Calls are processed by the IVR system and the caller-
with an IVR system. entered data is made available to the server.
The IVR system disconnected from the server. Communication is not possible with the IVR system. The
call is handled by the server, but no caller-entered data
information is available for the call.
Data was received from a port/DN not currently Data collected on this device was discarded. No caller-
configured for IVR. As a result, collected data was entered data is available for this call.
discarded. This is probably due to a Voice Port
configuration problem.
The data received exceeds the maximum supported Data collected on this device was discarded. No caller-
limit of 128 bytes. To avoid causing data corruption, entered data is available for this call.
the whole message was discarded.
The number of calls waiting in the system exceeds the Incoming calls that are to be queued to a CDN will be
system limit of 15,000. defaulted.
The Advanced Voice Processing script commands Provided the "Maximum Invalid Logon Attempts permitted
(Open Voice Session and Give Controlled Broadcast) per mailbox" field has been configured on Meridian Mail to
require a Meridian Mail Mailbox. The password for be greater than the number of voice ports, voice
this mailbox has expired. processing should continue to operate until the following
day at 2 a.m. All voice processing commands, except for
Give IVR, will stop working if the password is not changed
by 2:00 AM the following day.
AML did not receive switch heartbeats (polls). There No communication occurs between TSM (CCMS) and the
is a problem with either the switch or the LAN. switch.
Ten consecutive application response time-outs All call-processing components, such as ASM, TFE, VSM,
registered while trying to hand off call control for calls and MLSM, will either restart and/or reacquire all
entering CDNs. resources. All existing calls are defaulted. Until the
connection can be re-established, the switch performs the
call center functions.
The link between the switch and TSM has been None. Information purposes only.
established.
The link between the switch and TSM is down. All existing calls will be defaulted. All call-processing
components, such as ASM, TFE, VSM, and MLSM, wait
for a Switch link up event, and then start to reacquire all
resources. Until the connection can be re-established, the
switch performs the call center functions.
The switch has initialized. All existing calls will be defaulted. All call-processing
components, such as ASM, TFE, VSM, and MLSM, wait
for a Switch link up event, and then start to reacquire all
resources. Until the connection can be re-established, the
switch performs the call center functions.
The switch has initialized after sysload. All existing calls will be defaulted. All call-processing
components, such as ASM, TFE, VSM, and MLSM, wait
for a Switch link up event, and then start to reacquire all
resources. Until the connection can be re-established, the
switch performs the call center functions.
Level 1 flow control is being imposed on the link None. Information purposes only.
(warning, but the switch takes no action).
Level 2 flow control is being imposed on the link Calls may be defaulted during this time. The statistics will
(certain incoming messages will be discarded by the reflect this.
switch).
Level 3 flow control is being imposed on the link (all The switch reached the critical overflow threshold level.
incoming messages will be discarded by the switch). Calls may be defaulted during this time. The statistics will
reflect this.
Flow control ends (back to normal operation). None. Information purposes only.
A change in any of the following registry key values The registry keys that control the maximum number of
led to a situation where the available disk space for files or maximum file size revert back to their previous
logging is less. Logging cannot continue with the value settings to ensure there is sufficient disk space for
current configured values for these keys. all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMeg
A change in any of the following registry key values The registry keys that control the maximum number of
led to a situation where the available disk space for files or maximum file size revert back to their previous
logging is less. Logging cannot continue with the value settings to ensure there is sufficient disk space for
current configured values for these keys. all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMeg
A change in any of the following registry key values The registry keys that control the maximum number of
led to a situation where the available disk space for files or maximum file size revert back to their previous
logging is less. Logging cannot continue with the value settings to ensure there is sufficient disk space for
current configured values for these keys. all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMeg
A change in any of the following registry key values The registry keys that control the maximum number of
led to a situation where the available disk space for files or maximum file size revert back to their previous
logging is less. Logging cannot continue with the value settings to ensure there is sufficient disk space for
current configured values for these keys. all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMeg
RSM cannot find nioamisapi.dll. The most likely cause Multicast Real-Time Display and Translation to Names or
is that mioamisapi.dll is not in the server directory IDs are not available.
path.
RSM cannot find nioamisapi.dll. The most likely cause Multicast Real-Time Display and Translation to Names or
is that nioamisapi.dll is not in the server directory IDs are not available.
path.
RSM is not enabled in the keycode. Multicast Real-Time Display and Translation to Names or
IDs are not available.
This is information to log a service shutdown.
A service could not complete the registration process A service component could not be started properly.
with the WinNT service control manager.
A notification message send to a client failed due to That particular client may not receive any more messages
that send timing out. on the specified channel.
Wait for Multiple Objects returned an error. If the error A service may terminate if the error code is not 6 or 183.
code returned is 6 or 183, the problem has been
handled and the service is not terminated. If not, then
the service will terminate.
An internal service in the contact center has started This event is logged on all Toolkit service start conditions
The service name is given in the event text. for any service that is not covered by any of the other
startup event codes in the range 45321-28.
The SDP service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The RDC service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The HDC service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The HDM service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The SDMCA service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The EB service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The IS service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The TFE service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The ASM service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The VSM service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The NCP service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The OAM service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The AUDIT service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The MLSM service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The TFA service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The NDLOAM service in the contact center has This event is logged on all Toolkit service start conditions
started. for this service.
The NCCOAM service in the contact center has This event is logged on all Toolkit service start conditions
started. for this service.
The NITSM service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The NBTSM service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The DDC service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The ES service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The RSM service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The TFABRIDGE service in the contact center has This event is logged on all Toolkit service start conditions
started. for this service.
The HAI service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The TFEBRIDGE service in the contact center has This event is logged on all Toolkit service start conditions
started. for this service.
The TC service in the contact center has started. This event is logged on all Toolkit service start conditions
for this service.
The CCMS_NIMSM service in the contact center has This event is logged on all Toolkit service start conditions
started. for this service.
The CCMS_NBMSM service in the contact center has This event is logged on all Toolkit service start conditions
started. for this service.
An internal service in the contact center has stopped. The contact center is not fully functional if any of its
The service name is given in the event text. services have stopped. This event is logged on all Toolkit
service stop conditions for any service that is not covered
by any of the other stopped event codes in the range
45361-68, including when a stop or shutdown command is
sent to the service through the Windows Service Control
Manager.
The SDP service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The RDC service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The HDC service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The HDM service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The SDMCA service in the contact center has The contact center is not fully functional if any of its
stopped. services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The EB service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The IS service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The TFE service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The ASM service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The VSM service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The NCP service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The OAM service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The AUDIT service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The MLSM service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The TFA service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The NDLOAM service in the contact center has The contact center is not fully functional if any of its
stopped. services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The NCCOAM service in the contact center has The contact center is not fully functional if any of its
stopped. services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The NITSM service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The NBTSM service in the contact center has The contact center is not fully functional if any of its
stopped. services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The DDC service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The ES service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The RSM service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The TFABRIDGE service in the contact center has The contact center is not fully functional if any of its
stopped. services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The HAI service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The TFEBRIDGE service in the contact center has The contact center is not fully functional if any of its
stopped. services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The TC service in the contact center has stopped. The contact center is not fully functional if any of its
services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The CCMS_NIMSM service in the contact center has The contact center is not fully functional if any of its
stopped. services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
The CCMS_NBMSM service in the contact center has The contact center is not fully functional if any of its
stopped. services have stopped. This event is logged on all Toolkit
service stop conditions for this service, including when a
stop or shutdown command is sent to the service through
the Windows Service Control Manager.
A change in any of the following registry key values The registry keys that control the maximum number of
led to a situation where the available disk space for files or maximum file size revert back to their previous
logging is less. Logging cannot continue with the value settings to ensure there is sufficient disk space for
current configured values for these keys. all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMeg
The OAM Service detected a critical error during an The OAM Service is significantly impaired.
access to the database.
The database connection was lost during a database No server call processing occurs. Incoming calls are
access by the OAM Service. treated by the default ACD-DN. OAM Service is restarted.
Communication failure returned by API call. Unable to complete the requested API call. May not be
able to run a scheduled user assignment or a user to
skillset assignment.
Failed to update the maximum number of agents in Cannot update/configure the database at startup with the
the database during startup. maximum number of agents purchased.
Invalid session ID passed into OAM Server when Cannot complete OAM request due to security failure.
OAM client application calling OAM API.
Communication failure with client while running Unable to communicate with client. Cannot generate the
scheduled reports, due to socket communication scheduled report.
failure.
HDC failed to write statistical data to the temporary Pegged data is not written to the database.
data file.
A change in any of the following registry keys led to a The registry keys that control the maximum number of
situation where the available disk space for logging is files or maximum file size revert back to their previous
less and logging cannot continue with the current value settings to ensure that sufficient disk space exists
configured values for these keys: for all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMegs key
RDC failed to send Initialization Request message to Client real-time display cannot get data from Data
SDMCA. Propagator.
RDC failed to send Initialization Done message to Client real-time display cannot get data from Data
SDMCA. Propagator.
RDC was unable to register for call processing RDC cannot provide the Real-Time Data Streams data.
messages with the Event Broker, using the toolkit API.
RDC is unable to connect with Data Propagator. Client real-time display cannot get data from Data
Propagator.
RDC is unable to send data to Data Propagator. Client real-time display cannot get data from Data
Propagator.
A change in any of the following registry key values The registry keys that control the maximum number of
led to a situation where the available disk space for files or maximum file size revert back to their previous
logging is less. Logging cannot continue with the value settings to ensure that sufficient disk space exists
current configured values for these keys. for all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMegs key
The Audit process cleared a call. Obsolete call objects are removed.
A change in any of the following registry key values The registry keys that control the maximum number of
led to a situation where the available disk space for files or maximum file size revert back to their previous
logging is less and logging cannot continue with the value settings to ensure there is sufficient disk space for
current configured values for those keys: all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMegs key
DP cannot allocate memory for its processing. No real-time data is sent to the client or third-party
interface.
DP cannot allocate memory for its processing. No real-time data is sent to the client or third-party
interface.
DP cannot allocate memory for its processing. No real-time data is sent to the client or third-party
interface.
DP cannot allocate memory for its processing. No real-time data is sent to the client or third-party
interface.
DP cannot allocate memory for its processing or No real-time data is sent to the client or third-party
cannot locate the RDC service. interface.
Failed to set the state of DP service. DP does not run. No real-time data is sent to the client or
third-party interface.
A change in any of the following registry key values The registry keys that control the maximum number of
led to a situation where the available disk space for files or maximum file size revert back to their previous
logging is less and logging cannot continue with the value settings to ensure there is sufficient disk space for
current configured values for those keys: all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMegs key
HDM failed to connect to the database server. HDM cannot write historical statistics to the database.
HDM lost its connection to the database. HDM cannot write historical statistics to the database.
The DB client thread is dead. HDM cannot write historical statistics to the database.
HDM received a critical error message from the HDM cannot write historical statistics to the database.
database.
HDM received a major error message from the HDM cannot write historical statistics to the database.
database.
HDM received a minor error message from the HDM cannot write historical statistics to the database.
database.
HDM was unable to create a call-by-call table. HDM cannot store call-by-call statistics in the database.
HDM was unable to find the specified bulk copy HDM cannot write historical statistics to the database.
format file.
HDM was unable to create the network call-by-call HDM cannot store network call-by-call statistics in the
table. database.
HDM detected insufficient disk space. The oldest Network call-by-call statistics are deleted. The
network call-by-call file was deleted. corresponding information is lost permanently.
A remote BCP for a network call-by-call file exceeded NetCBC data takes more than 15 minutes to be delivered
15 minutes. to the NCC. No data is lost; however, data for the current
interval may not be available for reporting within the
expected time frame.
SDM Configuration Admin cannot register with the All SDM components failed to start (SDMCA, EB, RDC,
entity described in the error log string. HDC, IS). No data collection occurs.
SDMCA cannot connect to one of the following The following SDM components failed to start: EB, RDC,
services: EB, RDC, or HDC. HDC, IS. No data collection occurs.
SDM Configuration Admin fails to start up, due to All SDM components failed to start (SDMCA, EB, RDC,
either a memory allocation problem or a toolkit HDC, IS). No data collection occurs.
problem.
Process could not allocate memory. ASM and its components fail.
A shared memory failure occurred. Shared memory used for queuing and intrinsic support
may not work properly. Agents may not receive CCMS
calls.
TN could not be acquired from the switch. CCMS agents cannot log on from this phone set.
The switch could not release the TN. This phoneset does not revert back to a regular ACD
phoneset.
An error occurred while an agent attempted to log on. Agent information may be corrupted and the agent cannot
log on.
An agent is logging on with incomplete or erratic Depending on the cause, some CCMS features are not
information. enabled.
An agent attempted to log on with an invalid ID. The agent cannot log on.
Call forwarding error. The agent who has the DN specified in the error does not
have their phone calls forwarded.
Call forwarding cancel error. The agent who has the DN specified in the error still has
their calls forwarded.
A communication failure occurred between ASM and ASM components cannot communicate with other CCMS
another CCMS component. components.
ASM startup error - the service cannot start due to an No call processing can occur.
internal ASM error.
This event occurred because of an increase in either Logging continues in the current directory location. The
the number of trace files or the trace file size, leading number of files and trace file size will be set to the last
to shortage in disk space. configured, running settings.
TSM Registration Return code: ME_NO_ACCESS ASM cannot communicate with the switch. Calls will be
TSM can be temporarily busy with a previous register defaulted.
or deregister. ASM will continue to attempt to register
with TSM.
A problem was detected relating to the Set Display for See event for cause ID code.
agents - language file corrupted. If the cause ID code is 112 or 113, some or all of the
messages displayed on the phoneset for the set of agents
configured for the language indicated, are corrupted and
are in English.
If the cause ID code is 114, none of the messages
displayed on the phoneset for the agent indicated are in
the language configured. Messages appear in the default
system language.
ASM cannot read the skillset type for this call. The The new networking enhancements for this release are
result is that the skillset type is set to default mode not available. The Skillset configuration type defaults to
(First Back) for this call. This means that new First Back.
networking enhancements will not work. Possible If you are not using the new networking enhancements,
causes for this problem are: there is no impact.
1. There is an internal communication problem
between ASM and BNS.
2. The BNS structure was not updated with the SS
config type from the DB.
3. The Skillset entry does not exist in the database.
ASM is unable to communicate with the Intrinsic The source node receives a default value from this target
server to get the Average Answer Delay intrinsic. A node, which may result in this node receiving no calls for
default value is returned to the source node. the skillset in question.
The agent logged on but could not be moved to the The agent cannot serve the desired ACD queue.
desired ACD queue.
Acquisition Event failure on Pad. This pad is not available for Universal Networking calls.
The TFE service terminated due to an unrecoverable No call processing is handled by the server while the TFE
error. This was caused by a Windows NT exception. service is down. Calls are defaulted to ACD-DN.
None
Unable to allocate memory during script process. No call processing can be handled by the server. Calls are
defaulted to ACD-DN.
A request to an outstanding call treatment timed out. Request for call treatment is not handled properly. The call
is still being processed.
A skillset or agent request timed out. Request for call treatment is not handled properly. The call
is still being processed.
A request to an outstanding voice treatment timed out. Request for voice treatment is not handled properly. The
call is still being processed.
A request to an external application timed out. If the call was suspended to wait for the HDX response,
the next command in the script will be executed.
Internal data structures in call processing are Calls are processed by default ACD-DN.
overflowing.
The system profile file contains invalid data. TFE service may not be in operational mode. Calls may
not be handled properly.
A request to an outstanding call treatment failed. Call processing may not be handled properly. Calls may
be defaulted.
A request to an outstanding voice treatment failed. Voice processing may not be handled properly. Calls may
be defaulted.
TSM is unable to perform requests to the switch. Call processing may not be handled properly. Calls may
be defaulted.
TFE service terminated due to an internal error. The TFE service terminates. Calls are defaulted to ACD-
DN.
CDN acquire request by TFE failed. A CDN was not acquired. The server cannot process calls
on this CDN.
CDN deacquire request by TFE failed. A CDN was not deacquired as requested.
TFE cannot create the error log file used by the script Script compiler messages are not available. If validation is
activation request. successful, the script is activated.
TFE cannot locate the system profile. It may have TFE may not be in proper operational state. Calls may not
been moved or deleted from the system. be handled properly.
Another component in the system sent TFE an invalid Call or voice processing may not be handled properly.
type of message. Calls may be defaulted.
The link between Contact Management Framework All existing multimedia contacts in CMF will be defaulted.
(CMF) and TFE is down. All multimedia agents will be logged off. All blended
agents will become voice-only agents. All existing voice
contacts will not be affected. When the CMF link is
recovered, CCMS can start processing incoming
multimedia contacts. A blended agent who was changed
to voice only must log off and log back on again to regain
full capacity.
The script contains incomplete or undefined variables. Call processing may not be handled properly. Depending
on the nature of the error, calls may be defaulted to ACD-
DN.
A call was not processed by the server, due to a The call is rejected by TFE.
configuration error.
TFE received an invalid CDN. The call may not be handled properly.
A CDN is deacquired by the switch. Calls on this CDN are defaulted to ACD-DN.
A CDN acquire request failed. Calls on this CDN are not processed by the server.
A CDN change request failed. A CDN is in an unexpected state. Calls on that CDN will
not be handled properly.
The received response does not match the An incoming response event from another component
outstanding request. cannot be treated.
An invalid reason was found in a response message None.
received by TFE.
A CDN is in a wrong state. Calls on this CDN are not handled properly.
Call treatment was not executed successfully. Calls may not receive treatment as requested.
TFE defaulted the call. The requested call treatment is not given. The call is
processed by the default ACD-DN.
The default skillset is not configured. Calls queued to the default skillset are defaulted to the
ACD-DN.
The default RAN is not configured. Calls are not given default RAN request as expected.
A memory allocation error occurred during call Calls are processed by default ACD-DN.
processing.
The requested call treatment failed to complete. The requested call treatment did not occur.
A CDN request timed out. Calls not presented are defaulted if the deacquire times
out. There is no impact on calls if acquire CDN times out.
A call ID mismatch resulted in a service request time The call is processed by the default ACD-DN.
out.
TFE received an invalid message type. Calls may be processed by the default ACD-DN.
TFE received an invalid ACD priority. The requested ACD priority does not execute as
expected.
The delay time value is out of range. The time specified for the wait command may not be
correct.
TFE received an unexpected event. Calls may be processed by the default ACD-DN.
A call is not in a valid state. Requested call treatment may not occur.
TFE received an invalid call ID. The call may not be treated as expected.
TFE received invalid data inside response messages Call processing may not be handled properly.
from ASM.
An internal table contains wrong data or is missing The call processing script may not execute as expected.
data.
TFE encountered an internal exception. There is a possible loss of global or call variable data.
An unknown variable data type error or variable TFE service is not in proper operational state.
conversion error occurred.
A script execution command failed. The requested Call processing skips the Execute Script command and
script is not currently active. continues script execution until the end of the current
script. Otherwise, the call is defaulted to ACD.
Request to the Operation, Administration, and TFE service and other components may not be in proper
Maintenance service failed. operational state.
TFE received an unknown ASM command. The call may not be treated as expected.
TFE received an unknown third-party command. The call may not be treated as expected.
TFE received an unknown response event. The call may be processed by the default ACD-DN.
A change CDN type request failed. TFE cannot change the CDN type as requested.
TFE failed to validate and lock resources during script TFE service may not be in proper operational state.
execution.
A script validation error occurred. TFE service may not be in proper operational state.
A general type mismatch occurred when processing The call may be defaulted.
call requests.
TFE detected an invalid CDN or call state. The CDN state cannot be updated, or the call state is
invalid.
Another component in the system sent TFE an invalid Call or voice processing may not be handled properly. The
event. call may be defaulted.
TFE failed to get the master script binary file from the TFE service is not in proper operational state. Calls are
database. processed by the default ACD-DN.
TFE failed to get the master script. TFE service is not in proper operational state. Calls are
processed by the default ACD-DN.
TFE failed to set the master script status. TFE service is not in proper operational state. Calls are
processed by the default ACD-DN.
TFE failed to activate the master script. TFE service is not in proper operational state. Calls are
processed by the default ACD-DN.
TFE failed to get the network script binary file from the Networking call processing may not be handled properly.
database.
TFE failed to get the network script. Networking call processing may not be handled properly.
TFE failed to set the network script status. Networking call processing may not be handled properly.
TFE failed to activate the network script. Networking call processing may not be handled properly.
TFE encountered invalid internal data. Call processing may not be handled properly.
An error occurred during loading of a script. TFE service is not in proper operational state. Calls are
processed by the default ACD-DN.
TFE was unable to process a voice segment. The requested voice segment was not played.
A VSM request failed during a VSM task execution. Voice services may not be given to calls. Calls may be
defaulted.
An error occurred while TFE was reading a script file. TFE may not be in proper operational state.
The compiled script output file is not compatible with Calls are processed by the default ACD-DN.
TFE.
TFE encountered an error when validating and TFE may not be in proper operational state.
activating the script file.
The CDN is not in acquired state. CDN state change may not execute as expected.
The CDN type remained the same. The CDN type remained the same.
TFE is presented a call with a call ID already used by The call is processed by the default ACD-DN.
another call.
Script commands relating to a skillset or agent failed The skillset/agent/script command did not execute.
due to a possible error in the script.
The server was presented with an invalid call ID. The call will not be processed by the server.
Script commands relating to a skillset or agent failed The requested skillset or agent command failed.
to process.
Failed to present call to agent. The call is processed by the default ACD-DN.
A TFE internal error occurred. Call processing may not be handled properly. Calls may
be defaulted.
Failed to reserve agent ID. The call may not be queued to the specified agent. The
call may be defaulted.
A switch configuration error was detected. TFE service is not in proper operational state.
There are no active agents for the skillset. Expected Wait Time is not calculated for this skillset.
The denominator of an expression was calculated to Substitution with zero may lead to unexpected call flow.
be zero in the script. The expression was replaced
with the value of zero. This may lead to unexpected
call flow behavior.
TFE request failed because memory could not be The system is running low in memory. Normal operation is
allocated. likely to be affected.
TFE cannot install requested resources. Some resources failed to install. The call may be
defaulted.
HDX variable length is too long. Value of a call variable from HDX is not assigned properly.
Depending on the variable, call commands may not work
as expected.
The Host Data Exchange application did not respond Host Data Exchange statements did not execute as
within the system-defined time limit. expected.
A Send Request statement to the Host Data Host Data Exchange statements are not executed as
Exchange component failed. expected.
A Send Info statement to the Host Data Exchange Host Data Exchange statements are not executed as
component failed. expected.
HDX (third-party application) does not exist. Host Data Exchange statements are not executed as
expected.
Application IDs for the Send Request and Get Unable to execute Send Request/Get Response.
Response statements must match.
The number of call variables exceeded the maximum Unable to execute Send Request/Get Response.
limit.
A script command failed to execute during call The call may be processed by the default ACD-DN.
processing.
The switch may not disconnect a call. The specified call may not be disconnected.
The script tried to play a voice segment file that does The caller does not hear the intended voice segment in
not exist. the call flow during script execution.
The Host Data Exchange Provider Register ID must Host Data Exchange statements are not executed.
match the script application ID.
Call could not be queued or removed from the queue, The script command had no impact on call processing.
or the priority could not be changed in the specified
skillset.
A caller-entered data field contains more than 32 The caller-entered data field is discarded. Call processing
digits. may not proceed as expected.
Caller-entered data contains more than 10 fields. There should be no impact on script processing. The
script should not allow reference to the 11th field in caller-
entered data.
Caller-entered data field contains non-digits. The caller-entered data field is discarded. This may
impact the script processing that is based on caller-
entered data.
The communication interface between TSM and TFE Calls are defaulted for the switch to handle. TFE cannot
was lost. communicate with the switch as it has lost connection with
TSM.
Disallowed script commands were encountered in the Disallowed script commands are not executed. Processing
Network_Script or subscript for an incoming network continues with the next command in the script.
call.
The thread may be hung. TFE service may not be functioning properly.
The TFE thread received event messages from the TFE may stop handling call processing until receiving a
switch. recovery message from the switch.
Message location reveals the last activity of a relating Subsequent to thread polling timeout.
thread.
TSM Registration Return code: ME_NO_ACCESS TFE cannot communicate with the switch. All calls are
TSM can be temporarily busy with a previous register defaulted.
or deregister. TFE continues to attempt a registration
with TSM.
TSM registration was successful. None.
Unable to create Windows event to monitor registry Any changes made to the TFE registry key will not take
key changes. effect until TFE restarts.
Link Health Monitoring: TFE taking too long to Calls are defaulted.
process calls.
A voice processing script failed due to a memory The system is running low on memory. Normal voice
allocation failure. processing script operations such as Open Voice Session,
Give Controlled Broadcast, or Give IVR are affected.
A resource such as a CDN, IVR ACD-DN, or Voice Voice processing script commands such as Open Voice
Port/Channel could not be acquired or monitored by Session, Give Controlled Broadcast, and Give IVR may
VSM. not be operational. Calls will be defaulted.
A problem occurred in the VSM start phase. VSM There will be a 5 to 10 minute outage in script voice
start has failed. The server will attempt to start VSM processing commands (Open Voice Session, Give
again in 5-10 minutes. Controlled Broadcast, and Give IVR). The calls will be
defaulted during this time. VSM will automatically restart.
TSM Registration Return code: ME_NO_ACCESS VSM cannot communicate with TSM. All voice processing
TSM can be temporarily busy with a previous register script commands do not work (Open Voice Session, Give
or deregister. VSM will continue to attempt to register Controlled Broadcast, and Give IVR).
with TSM.
OAM failed to correctly process a VSM request to Depending on the state mismatch, voice processing script
update the status of a resource (IVR ACD-DNs and commands may fail.
Voice Ports). The server status for the resource may
not reflect the actual switch status for the resources
(for example, AcquirePending instead of
AcquireLogin).
Communication with another system service has A 5 to 10 minute outage in script voice processing
unexpectedly terminated. VSM will automatically commands (Open Voice Session, Give Controlled
restart. Broadcast, and Give IVR) occurs. The calls will be
defaulted by the script processor during this time. VSM will
be automatically restarted.
A call was routed to an IVR ACD-DN that is dedicated If this happens infrequently, it will have very little impact
for voice processing commands (Open Voice Session, and can be ignored. If this occurs frequently, voice
Give Controlled Broadcast, or Give IVR). processing may intermittently fail.
The number of voice segments to be played is more The playing of voice segments is truncated to the limit of
than the system limit of 50. VSM truncates the voice 50 for the play prompt command being executed.
segment list to the first 50.
A voice prompt variable, used in an active script, is Voice script commands (Open Voice Session and Give
referring to a voice segment that does not exist. Controlled Broadcast), which use the voice prompt
variable that has the value defined with an invalid file
segment, do not work. Instead the calls are defaulted.
A voice prompt variable, being used in a script, is Voice script commands (Open Voice Session and Give
referring to a voice file that does not exist. Controlled Broadcast) that use this voice prompt variable
do not work. Instead, the calls are defaulted.
Exceeded the maximum number of retries for Voice Services are not available in the contact center.
MailBoxLogon. Either the username or password is
invalid.
A call was presented to an Access Voice Port for a The call that was using the port is defaulted.
Play Prompt request. However, VSM never answered
the call on the Voice Port. This can be due to many
reasons like network congestion or a slow serial link
to MMAIL. The Voice Services engine has sent a
Voice Play End for the specified device, with reason
Session End Without Answer, and has released the
voice port. VSM has deacquired and reacquired the
voice port to make it available for subsequent calls.
VSM has recovered the situation.
Unable to create a Registry Change Notification A problem occurred creating the event that is triggered
event. when a change in the registry occurs. Dynamic changes to
logging parameters in the registry may not be detected
correctly by the application.
A change in any one of the registry key values led to a The registry keys that control the maximum number of
situation where the available disk space for logging is files or maximum file size revert back to their previous
less. Logging cannot continue with the current value settings to ensure there is sufficient disk space for
configured values for these keys. all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMegs key
The dialable DN has not been configured for a target Without a dialable DN for a target site, calls cannot be
site. networked out to this site.
The target site is being filtered from all routing tables No new calls are networked to the target site. New calls
at this site. are networked to the other sites configured in the routing
tables.
The configured retry count for the target site was No new calls are networked to the target site. New calls
reached. As a result, the target site is filtered from all are networked to the other sites configured in the routing
routing tables at this site. tables.
The NACD package on the target switch is not No new calls are networked to the target site. New calls
enabled. This feature must be enabled on all switches are networked to the other sites configured in the routing
in the contact center network for calls to be tables.
successfully networked.
The dialable DN for the target site is configured Without a valid dialable DN for a target site, no network
incorrectly. Without the correct dialable DN, calls calls can be completed.
cannot be networked to the target site.
The dialable DN for the target site is configured Without a valid dialable DN for a target site, no network
incorrectly. Without the correct dialable DN, calls calls can be completed.
cannot be networked to the target site.
An agent reservation message to the target site was When an agent reservation message fails, calls cannot be
not sent. networked to the target site.
The Network_Script at the target site was not If the Network_Script is not active, network calls that are
activated. not answered correctly at the target site do not receive the
treatment specified in the Network_Script.
D-channel between this site and the target site is Calls are not queued to sites when the D-channel is down.
down.
An NACD resend timer on the D-channel has expired No calls are networked to the target site.
for the target site, which indicates an NACD failure.
All trunks are busy on the local switch. No calls are networked to the target site.
All trunks are busy at the target site. No calls are networked to the target site.
The network skillset at the target site is out of service. Calls are not queued to the network skillset at the target
site until the network skillset is back in service.
The configured maximum calls that can be queued to Calls are not queued to the network skillset at the target
a network skillset has been reached at the target site. site until the number of calls in queue decreases by the
New network agent requests will not be accepted at configured flow control threshold at the target site.
the target site.
The target site is being filtered from all routing tables No new calls are networked to the target site. New calls
at this site. are networked to the other sites configured in the routing
tables.
The target site is being filtered from all routing tables No new calls are networked to the target site. New calls
at this site. are networked to the other sites configured in the routing
tables.
Unable to read the skillset type for this call. The The new networking features are not available for this call.
skillset type is set to default mode (First Back) for this The skillset configuration type is defaulted to First Back.
call. The new networking features are not available. If you are not using the new networking features, there is
Possible causes for this problem are: no impact.
• An internal communication problem exists between
ASM and BNS.
• The BNS structure was not updated with the SS
config type from the DB.
• The skillset entry does not exist in the database.
In the Master Script, the call is being queued to Attempts to use Longest Idle Agent or Average Answer
multiple network skillsets. All of the skillsets queued to Speed for this call do not work. The skillset type has
a multiple skillset command must be of the same type. defaulted to First Back.
In this case, they are not so the skillset type is set to
operate in default mode for this call. The default mode
is First Back.
All Landing Pads are busy on the target node. No calls are networked to the target node until a Landing
Pad becomes free.
The DNIS Network CDN at the target node is not No calls are networked to the target node until the DNIS
configured correctly or is not acquired. Network CDN at the target node is correctly configured
and acquired.
When requesting a Landing Pad from the target node, No calls are networked to the target node until reason for
the response either timed out or returned an error the communication error is resolved.
response, due to a problem on the target CMF.
TSM Registration Return code: ME_NO_ACCESS. MLSM cannot communicate with the switch. Calls may
TSM can be temporarily busy with a previous register default.
or deregister. MLSM will continue to attempt to
register with TSM.
MLSM failed to send data to a third-party application. The third-party application cannot communicate with the
MLSM service.
MLSM failed to receive a message from a third-party The third-party application cannot communicate with the
application. MLSM service.
The connection to the MLSM client application has The session between the client application and the MLSM
shut down gracefully. service finished.
The maximum number of simultaneously third-party There is no impact on operational third-party applications.
applications (16) has been reached. Any attempt to launch a new third-party application will be
rejected.
The communication interface between TSM and MLSM cannot communicate with the switch. Calls may
MLSM has been lost. default.
CCMS MLSM DN license was denied. MLSM cannot acquire the DNs.
CCMS MLSM ROD license was denied. The ROD feature will not be available.
The Applications list was modified. Each Contact Center Manager Server is updated with the
new list of applications.
A Network skillset was added at the Network Control Each Contact Center Manager Server is updated with the
Center. new Network skillset.
A Network skillset was deleted at the Network Control The Network skillset is deleted at each Contact Center
Center. Manager Server in the network. If calls are still being
queued to this Network skillset with the QUEUE TO
NETWORK SKILLSET command, the execution of the
command will fail.
A Network skillset was modified at the Network Each Contact Center Manager Server is updated with the
Control Center. modified Network skillset information.
A site was added to the Network Control Center. Following this event, a number of messages should
appear in the Event Browser at the added site, indicating
that a synchronization event has started and stopped.
A network site was deleted from the Network Control The site is deleted from all Contact Center Manager
Center. Servers in the network.
Site information was modified at the Network Control Each Contact Center Manager Server is updated with the
Center. modified site information.
A routing table was modified at the Network Control The site to which the routing table applies is updated.
Center.
A routing table assignment was added to the Network None
Control Center.
A routing table assignment was modified at the If this routing table assignment is scheduled, the new
Network Control Center. routing table will take effect when the assignment is run.
A routing table assignment was modified at the If this routing table assignment is scheduled, the new
Network Control Center. routing table will take effect when the assignment is run.
A change in any of the following registry keys led to a The registry keys that control the maximum number of
situation where the available disk space for logging is files or maximum file size revert back to their previous
less. Logging cannot continue with the current value settings to ensure that sufficient disk space exists
configured values for these keys: for all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMegs key
A change in any of the following registry keys led to a The registry keys that control the maximum number of
situation where the available disk space for logging is files or maximum file size revert back to their previous
less. Logging cannot continue with the current value settings to ensure that sufficient disk space exists
configured values for these keys: for all the logs of the service.
1. LogPath key
2. MaxNumLogFiles key
3. MaxLogFilesInMegs key
The target nodal site has been unfiltered and network None
calls can now be queued to the site.
A Network skillset was added. The Network skillset can be assigned to agents and used
in scripts.
A Network skillset was deleted. If calls are still being queued to this Network skillset, with
the QUEUE TO NETWORK SKILLSET command, the
execution of the command will fail.
Information for a Network skillset was modified. The modified information immediately comes into effect.
A new site was added to the network of Contact With appropriate script modifications, you can now start
Center Manager Servers. routing calls to this site.
A site in the network was removed. None
Site information was modified. None
A routing table was modified. The calls are routed using the new routing table.
Network communication parameters were modified. The modified information immediately comes into effect.
The NCC site name was changed. The NCC site name must be correct in order for the data
to synchronize between the Contact Center Manager
Server and the NCC. Loss of synchronization causes
significant network call routing problems. This should not
be changed unless the site name at the NCC has
changed.
If the status is changed from OFF, the site that has the
network skillset status changed is filtered from the routing
tables. When the condition that caused the filtering to start
is changed, the site is no longer filtered from routing table.
A "keep alive" message should be received from each Calls are not queued to sites when the communication
site on a regular basis. If the "keep alive" message is status is closed.
not received, the communication status is set to
Closed and the site is filtered from all routing tables.
When communication is re-established, the status
changes to Open.
Failed to send a sanity (Nodeup) message to the Calls may not be networked in or out of this site.
NCC.
Synchronization between the NCC and Contact The server will be synchronized with the NCC data.
Center Manager Server has started.
Synchronization between the NCC and Contact The server has been synchronized with the NCC data.
Center Manager Server is complete. The data takes effect immediately.
Unable to back up the database to a network drive. DB cannot back up the database
Access to the directory is denied.
The Event Server cannot find niebprxy.dll. The most The Event Server cannot start. Clients cannot connect to
likely cause is that niebprxy.dll is not in the server the Event Server.
directory path.
The Event Server failed to request initialization from The client fails to register with the Event Server.
other components. This error may be a result of an
Event Broker service failure.
A communication problem occurred due to an event The client attempting to register with the Event Server
registration request, which may be caused by an does not receive any events.
Event Broker service issue.
HAI failed to initialize the CORBA infrastructure. There will be no connection to the TFA Service.
HAI failed to initialize the ODBC infrastructure. There will be no connection to the ODBC databases.
HAI failed to initialize the TAPI infrastructure. There will be no connection to the TAPI server.
The CCMS Control Service has started. CCMS services have started.
The CCMS Control Service has stopped. CCMS services have stopped.
The CCMS Control Service is in starting state. CCMS services will be started.
The CCMS Control Service is in stopping state. CCMS services will be stopped.
A critical error was detected by the CCMS Control CCMS services cannot be started.
Service while accessing the database.
A critical error was detected by the CCMS Control CCMS services cannot be started.
Service during an access to the database.
A critical error was detected by the CCMS Control CCMS services cannot be started.
Service during access to the registries.
A critical error was detected by the CCMS Control CCMS services cannot be started.
Service during access to the registries.
A critical error was detected by the CCMS Control CCMS services cannot be started.
Service during access to the registries.
A critical error was detected by the CCMS Control CCMS services cannot be started.
Service during access to the registries.
A critical error was detected by the CCMS Service. CCMS services cannot be started.
A critical error was detected by the CCMS Service. CCMS services cannot be started.
A critical error was detected by the CCMS Service. CCMS services cannot be started.
A critical error was detected by the CCMS Control CCMS services cannot be started.
Service.
A critical error was detected by the CCMS Control CCMS services cannot be started.
Service.
CCMS is configured with a Nodal package but the IP CCMS services cannot be started.
address of the License Manager does not match the
IP address(es) of CCMS.
A critical error was detected by the CCMS Service. CCMS services cannot be started.
This is information to log that a service is entering into Started CCM Server shutdown.
stopping state.
CCMS Control Service is entering into stopping state. Started CCM Server shutdown.
A communication error occurred between the License The CCM Server will continue to run for a grace period of
Manager and CCM Server. 5 days.
Warm Standby license was not granted for CCMS The Warm Standby feature is not available on this server.
server.
An error was encountered during the transfer of data The OAMBridge application will shut down. Data was not
from the OAM database to the CMF application upon transferred from OAM to CMF. SIP, UNE, and Multimedia
startup of OAMBridge. Check the event logs for a full cannot process calls.
description of the error.
OAMBridge encountered an error and will shut down OAMBridge will shut down. SIP, UNE, and Multimedia
immediately. Check the event logs for a full cannot process calls.
description.
An error was encountered during the transfer of data Data was not transferred from OAM to CMF. SIP, UNE,
from the OAM database to the CMF application during and Multimedia cannot process calls.
a restart of the OAMBridge. Check the event logs for
a full description of the error.
OAMBridge Application Fault encountered when The CCMS Status Thread does not inform Windows
trying to stop the CCMS Status Thread. This thread is services that the OAMBridge is about to start, which may
used to inform Windows services that the OAMBridge have a knock on effect on dependent services.
is about to start. Check the event logs for a full
description.
OAMBridge could not open a connection with the OAMBridge cannot communicate with the registry and
registry. Check the event logs for a full description. cannot retrieve or set application data in the registry. The
OAMBridge application cannot operate correctly, which
results in SIP, UNE, and Multimedia being unable to
handle calls.
OAMBridge encountered a fault closing a connection OAMBridge cannot close a connection to the registry.
with the registry. Check the event logs for a full
description.
OAMBridge could not retrieve the server type from the OAMBridge cannot set the server type that it must use. If
registry. Check the event logs for a full description. the server type is SIP, the SIP provider will not be created
and SIP will be unable to process calls.
OAMBridge encountered a fault and was unable to OAMBridge cannot set its properties. OAMBridge cannot
set the application properties. Check the event logs operate correctly, which results in SIP, UNE, and
for a full description. Multimedia being unable to handle calls.
OAMBridge encountered a fault getting the host The host address is required for remote host registration
address from the database. Check the event logs for in client mode.
a full description.
There has been an OAMBridge Listener fault. A OAMBridge cannot receive and process events of this
registration was not added to the listener. Check the type from OAM, resulting in data not being added to,
event logs for a full description. deleted from, or modified in CMF. This in turn, impacts the
handling of calls for SIP, UNE, and Multimedia.
OAMBridge could not set up the If providers go out of service, OAMBridge must act
ServiceProviderStatusListener, which is used to notify accordingly. Without this listener, OAMBridge cannot react
OAMBridge of the status of its providers. Check the and SIP, UNE, and Multimedia cannot process calls
event logs for a full description. properly.
OAMBridge could not set up the OAMBridge is not notified of changes in the state of
TerminalStateChangeListener, which is used to notify terminals, which results in SIP, UNE, and Multimedia
OAMBridge of the status of terminals where calls are using the wrong terminals for calls.
placed. Check the event logs for a full description.
OAMBridgeListener must be active so that Without the heartbeat, OAMBridge cannot be sure that the
OAMBridge can be notified of any changes to data in OAMListener is active. Therefore, the OAMListener must
OAM and replicate those changes to CMF. The be restarted.
heartbeat is used to check that the OAMListener is
active. Check the event logs for a full description.
OAMBridge uses this thread to retrieve notifications OAMBridge cannot pick up any events from the
from the OAMListener. Check the event logs for a full OAMListener, resulting in any changes to OAM going
description. unnoticed. This results in SIP, UNE, and Multimedia calls
not being processed correctly.
ServiceProviderStatusListener, which is used to notify If providers go out of service, OAMBridge must act
OAMBridge of the status of its providers, is not accordingly. Without this listener, OAMBridge cannot react
functioning properly. Check the event logs for a full and SIP, UNE, and Multimedia cannot process calls
description. properly.
TerminalStateChangeListener, which is used to notify OAMBridge is not notified of changes in the state of
OAMBridge of the status of terminals where calls are terminals, which results in SIP, UNE, and Multimedia
placed, is not functioning correctly. Check the event using the wrong terminals for calls.
logs for a full description.
The Pooling Thread failed to start. OAMBridge uses OAMBridge does not set the master status for the contact
the Pooling Thread to keep the CMF contact manager manager and is not notified of events for the
in an active state and notify OAMBridge of events for TerminalStateChange and ServiceProviderStatus
the TerminalStateChange and ServiceProviderStatus listeners. As a result, SIP, UNE, and Multimedia calls are
listeners. Check the event logs for a full description. not processed correctly.
The OAMBridge OAMListener was not set up. The OAMBridge cannot receive and process events from
listener is required to receive events from OAM. OAM, which results in data not being added to, deleted
Check the event logs for a full description. from, or modified in CMF. This impacts the handling of
calls for SIP, UNE, and Multimedia.
OAMBridge could not create all the providers Without the providers, SIP, UNE, and Multimedia cannot
required. Check the event logs for a full description. handle calls. OAMBridge shuts down.
OAMBridge cannot set the contact manager master Without the contact manager in an active state, SIP, UNE,
status. Contact manager must be kept in an active and Multimedia cannot handle calls.
state to handle calls. Check the event logs for a full
description.
The SIP passive provider was not created. Check the Without the passive provider, SIP cannot handle calls. The
event logs for a full description. OAMBridge application shuts down.
The CCMM provider was not created. Check the Without the CCMM provider, Multimedia cannot handle
event logs for a full description. calls. The OAMBridge application shuts down.
The Network provider was not created. Check the Without the Network provider, UNE cannot handle calls.
event logs for a full description. The OAMBridge shuts down.
OAMBridge cannot retrieve the contact manager from Without the contact manager, SIP, UNE, and Multimedia
CMF. Check the event logs for a full description. cannot handle calls.
OAMBridge encountered a fault cleaning the CMF OAMBridge cannot clean CCMM provider objects from the
space of an object associated with the CCMM space, which can result in duplicate entries, redundant
provider. Check the event logs for a full description. data, and memory leak, impacting the ability of Multimedia
to handle calls.
OAMBridge encountered a fault cleaning the CMF OAMBridge cannot clean Passive provider objects from
space of an object associated with the Passive the space, which can result in duplicate entries, redundant
provider. Check the event logs for a full description. data, and memory leak, impacting the ability of SIP to
handle calls.
OAMBridge encountered a fault cleaning the CMF OAMBridge cannot clean Network provider objects from
space of an object associated with the Network the space, which can result in duplicate entries, redundant
provider. Check the event logs for a full description. data, and memory leak, impacting the ability of UNE to
handle calls.
OAMBridge encountered an error in adding a contact Without this contact type being added to the CCMM
type to the CCMM provider. Check the event logs for provider, Multimedia cannot handle all the different call
a full description. types that it should be able to handle.
OAMBridge encountered an error in adding a contact Without this contact type being added to the Passive
type to the Passive provider. Check the event logs for provider, SIP cannot handle all the different call types that
a full description. it should be able to handle.
OAMBridge encountered an error in adding a contact Without this contact type being added to the Network
type to the Network provider. Check the event logs for provider, UNE cannot handle all the different call types
a full description. that it should be able to handle.
OAMBridge encountered a fault retrieving agent data OAMBridge cannot populate agent data from the OAM
from the OAM database. Agent data is needed for database to CMF, which impacts the ability of SIP, UNE,
assigning calls. Check the event logs for a full and Multimedia to handle calls.
description.
OAMBridge encountered a fault placing agent data OAMBridge cannot populate agent data from the OAM
into the CMF application. Agent data is needed for database to CMF, which impacts the ability of SIP, UNE,
assigning calls. Check the event logs for a full and Multimedia to handle calls.
description.
OAMBridge encountered a fault retrieving CDN data OAMBridge cannot populate CDN data from the OAM
from the OAM database. CDN data is needed for database to CMF, which impacts the ability of SIP, UNE,
transferring calls. Check the event logs for a full and Multimedia to handle calls.
description.
OAMBridge encountered a fault placing CDN data OAMBridge cannot populate CDN data from the OAM
into the CMF application. CDN data is needed for database to CMF, which impacts the ability of SIP, UNE,
transferring calls. Check the event logs for a full and Multimedia to handle calls.
description.
OAMBridge encountered a fault retrieving route data OAMBridge cannot populate route data from the OAM
from the OAM database. Route data is needed for database to CMF, which impacts the ability of SIP, UNE,
handling calls. Check the event logs for a full and Multimedia to handle calls.
description.
OAMBridge encountered a fault placing route data OAMBridge cannot populate route data from the OAM
into the CMF application. Route data is needed for database to CMF, which impacts the ability of SIP, UNE,
handling calls. Check the event logs for a full and Multimedia to handle calls.
description.
OAMBridge encountered a fault retrieving DNIS data OAMBridge cannot populate DNIS data from the OAM
from the OAM database. DNIS data is needed for database to CMF, which impacts the ability of SIP, UNE,
transferring calls. Check the event logs for a full and Multimedia to handle calls.
description.
OAMBridge encountered a fault placing DNIS data OAMBridge cannot populate DNIS data from the OAM
into the CMF application. DNIS data is needed for database to CMF, which impacts the ability of SIP, UNE,
transferring calls. Check the event logs for a full and Multimedia to handle calls.
description.
OAMBridge encountered a fault retrieving Media OAMBridge cannot populate Media Server data from the
Server data from the OAM database. Media Server OAM database to CMF, which impacts the ability of SIP,
data is needed for handling calls (for example, IVR, UNE, and Multimedia to handle calls.
music). Check the event logs for a full description.
OAMBridge encountered a fault placing Media Server OAMBridge cannot populate Media Server data from the
data into the CMF application. Media Server data is OAM database to CMF, which impacts the ability of SIP,
needed for handling calls (for example, IVR, music). UNE, and Multimedia to handle calls.
Check the event logs for a full description.
OAMBridge encountered a fault retrieving Media OAMBridge cannot populate Media Service data from the
Service data from the OAM database. Media Server OAM database to CMF, which impacts the ability of SIP,
data is needed for handling calls (for example, IVR, UNE, and Multimedia to handle calls.
music). Check the event logs for a full description.
OAMBridge encountered a fault placing Media OAMBridge cannot populate Media Service data from the
Service data into the CMF application. Media Server OAM database to CMF, which impacts the ability of SIP,
data is needed for handling calls (for example, IVR, UNE, and Multimedia to handle calls.
music). Check the event logs for a full description.
OAMBridge encountered a fault retrieving Media OAMBridge cannot populate Media Service Route data
Service Route data from the OAM database. Media from the OAM database to CMF, which impacts the ability
Service Route data is needed for delivering a Media of SIP, UNE, and Multimedia to handle calls.
Server through a Media Service for calls (for example,
IVR, music). Check the event logs for a full
description.
OAMBridge encountered a fault placing Media OAMBridge cannot populate Media Service Route data
Service Route data into the CMF application. Media from the OAM database to CMF, which impacts the ability
Service Route data is needed for delivering a Media of SIP, UNE, and Multimedia to handle calls.
Server through a Media Service for calls (for example,
IVR, music). Check the event logs for a full
description.
OAMBridge encountered an error in removing all OAMBridge may be adding data from the OAM database
objects from the CMF space. Check the event logs for to an already populated CMF space, resulting in duplicate
a full description. entry exceptions, redundant entries, and memory leak.
This affects the ability of SIP, UNE, and Multimedia to
handle calls.
OAMBridge encountered a fault adding new agent OAMBridge cannot update CMF with the new agent data
data to CMF during an OAM request. Check the event from OAM, which can result in a synchronization issue
logs for a full description. between CCT, Multimedia, Network, and SIP components.
This agent will not be able to log on or perform any other
actions. This affects the ability of SIP, UNE, and
Multimedia to handle calls.
OAMBridge encountered a fault adding new OAMBridge cannot update CMF with the new supervisor
supervisor data to CMF during an OAM request. data from OAM, which can result in a synchronization
Check the event logs for a full description. issue between CCT, Multimedia, Network, and SIP
components. This supervisor will not be able to log on or
perform any other actions. This affects the ability of SIP,
UNE, and Multimedia to handle calls.
OAMBridge encountered a fault adding new agent OAMBridge cannot update CMF with the new agent
supervisor data to CMF during an OAM request. supervisor data from OAM, which can result in
Check the event logs for a full description. synchronization issues between CCT, Multimedia,
Network, and SIP components. This agent supervisor will
not be able to log on or perform any other actions. This
affects the ability of SIP, UNE, and Multimedia to handle
calls.
OAMBridge encountered a fault updating agent data OAMBridge cannot update CMF with the new agent data
during an OAM request. Check the event logs for a from OAM, which can result in synchronization issues
full description. between CCT, Multimedia, Network, and SIP components.
This agent will not be able to log on or perform any other
actions. This affects the ability of SIP, UNE, and
Multimedia to handle calls.
OAMBridge encountered a fault updating agent data OAMBridge cannot update CMF with the agent data from
during an OAM request. Check the event logs for a OAM, which can result in a synchronization issue between
full description. CCT, Multimedia, Network, and SIP components. This
agent will not be able to log on or perform any other
actions. This affects the ability of SIP, UNE, and
Multimedia to handle calls.
OAMBridge encountered a fault updating agent data OAMBridge cannot update CMF with the agent data from
during an OAM request. Check the event logs for a OAM, which can result in a synchronization issue between
full description. CCT, Multimedia, Network, and SIP components. This
agent will not be able to log on or perform any other
actions, affecting the ability of SIP, UNE, and Multimedia
to handle calls.
OAMBridge encountered a fault updating agent OAMBridge cannot update CMF with the agent supervisor
supervisor data during an OAM request. Check the contact type data according to OAM requests, which can
event logs for a full description. result in synchronization issues between CCT,
Multimedia, Network, and SIP components. This agent
supervisor will not be available for all contact types,
affecting the ability of SIP, UNE, and Multimedia to handle
calls.
OAMBridge encountered a fault updating CMF with OAMBridge cannot update CMF data according to OAM
new supervisor template data during an OAM request. requests, which can result in synchronization issues
Check the event logs for a full description. between CCT, Multimedia, Network, and SIP components.
The supervisor cannot perform without the template,
affecting the ability of SIP, UNE, and Multimedia to handle
calls.
OAMBridge encountered a fault updating CMF with OAMBridge cannot update CMF data according to OAM
the new agent supervisor template data during an requests, which can result in synchronization issues
OAM request. Check the event logs for a full between CCT, Multimedia, Network, and SIP components.
description. The agent supervisor cannot perform without the template,
affecting the ability of SIP, UNE, and Multimedia to handle
calls.
OAMBridge encountered a fault updating CMF with OAMBridge cannot update CMF data according to OAM
the new agent template data during an OAM request. requests, which can result in synchronization issues
Check the event logs for a full description. between CCT, Multimedia, Network, and SIP components.
The agent supervisor cannot perform without the template,
affecting the ability of SIP, UNE, and Multimedia to handle
calls.
OAMBridge encountered a fault updating agent data OAMBridge cannot update CMF with the new agent data
during an OAM request. Check the event logs for a from OAM, which can result in synchronization issues
full description. between CCT, Multimedia, Network, and SIP components.
Because the agent does not have the updated data, its
actions will not be correct, affecting the ability of SIP,
UNE, and Multimedia to handle calls.
OAMBridge encountered a fault removing agent data OAMBridge cannot remove from CMF the agent data from
during an OAM request. Check the event logs for a OAM, which can result in synchronization issues between
full description. CCT, Multimedia, Network, and SIP components. This
agent will still be available in the system, affecting the
ability of SIP, UNE, and Multimedia to handle calls.
OAMBridge encountered a fault updating CMF data OAMBridge cannot update CMF data according to OAM
during an OAM request. Check the event logs for a requests, which can result in synchronization issues
full description. between CCT, Multimedia, Network, and SIP components.
OAMBridge encountered a fault updating CMF data OAMBridge cannot update CMF data according to OAM
during an OAM request. Check the event logs for a requests, which can result in synchronization issues
full description. between CCT, Multimedia, Network, and SIP components.
OAMBridge encountered a fault updating CMF data OAMBridge cannot update CMF data according to OAM
during an OAM request. Check the event logs for a requests, which can result in synchronization issues
full description. between CCT, Multimedia, Network, and SIP components.
OAMBridge encountered a fault updating CMF with OAMBridge cannot add to CMF the new treatment
the new treatment terminal data during an OAM terminal data according to OAM requests, which can result
request. Treatment terminals are used for handling in synchronization issues between CCT, Multimedia,
calls (for example, IVR, music). Check the event logs Network, and SIP components. The media server related
for a full description. to this treatment terminal will not be available to SIP, UNE,
and Multimedia for handling calls.
OAMBridge encountered a fault updating CMF with OAMBridge cannot add to CMF the new treatment
the new treatment address data during an OAM address data according to OAM requests, which can result
request. Treatment addresses are used to deliver in synchronization issues between CCT, Multimedia,
treatment terminals (for example, IVR, music) during Network, and SIP components. This treatment address
call handling. Check the event logs for a full will not be available to deliver a media server so that SIP,
description. UNE, and Multimedia can handle calls effectively.
OAMBridge cannot find the treatment terminal data in Without this treatment terminal, SIP, UNE, and Multimedia
CMF. Treatment terminals are used for handling calls cannot use the related media server during the handling of
(for example, IVR, music). Check the event logs for a calls.
full description.
OAMBridge cannot find the treatment address data in Without this treatment address, SIP, UNE, and Multimedia
CMF. Treatment addresses are used to deliver call cannot use all possible media servers during the handling
handling methods (for example, IVR, music). Check of calls.
the event logs for a full description.
OAMBridge encountered a fault updating CMF with OAMBridge cannot update CMF with new CDN data
new CDN data during an OAM request. CDNs are according to OAM requests, which can result in
used to transfer calls. Check the event logs for a full synchronization issues between CCT, Multimedia,
description. Network, and SIP components. This CDN will not be
available for transferring calls, affecting the ability of SIP,
UNE, and Multimedia to handle calls.
OAMBridge encountered a fault removing CDN data OAMBridge cannot update CMF data according to OAM
from CMF during an OAM request. CDNs are used to requests, which can result in synchronization issues
transfer calls. Check the event logs for a full between CCT, Multimedia, Network, and SIP components.
description. This CDN will still be available, affecting how SIP, UNE,
and Multimedia handle calls (they may still use a CDN that
should not be available).
OAMBridge encountered a fault updating CDN data to OAMBridge cannot update CMF data according to OAM
CMF during an OAM request. CDNs are used to requests, which can result in synchronization issues
transfer calls. Check the event logs for a full between CCT, Multimedia, Network, and SIP components.
description. This CDN will not be updated, affecting how SIP, UNE,
and Multimedia handle calls (the CDN does not perform
as the updated data intended).
OAMBridge encountered a fault updating CMF with OAMBridge cannot update CMF data according to OAM
new route data during an OAM request. Routes are requests, which can result in synchronization issues
used for handling calls. Check the event logs for a full between CCT, Multimedia, Network, and SIP components.
description. This route will not be available, affecting how SIP, UNE,
and Multimedia handle calls.
OAMBridge encountered a fault updating route data in OAMBridge cannot update CMF data according to OAM
CMF during an OAM request. Routes are used for requests, which can result in synchronization issues
handling calls. Check the event logs for a full between CCT, Multimedia, Network, and SIP components.
description. Using old route data affects how SIP, UNE, and
Multimedia handle calls.
OAMBridge encountered a fault removing route data OAMBridge cannot update CMF data according to OAM
from CMF during an OAM request. Routes are used requests, which can result in synchronization issues
for handling calls. Check the event logs for a full between CCT, Multimedia, Network, and SIP components.
description. Not removing the old route data can allow SIP, UNE, and
Multimedia to handle calls in ways they should no longer
be handled.
OAMBridge encountered a fault updating CMF with OAMBridge cannot update CMF data according to OAM
new DNIS data during an OAM request. DNIS data is requests, which can result in synchronization issues
used for transferring calls. Check the event logs for a between CCT, Multimedia, Network, and SIP components.
full description. This DNIS will not be available for SIP, UNE, and
Multimedia to use to transfer calls.
OAMBridge encountered a fault removing DNIS data OAMBridge cannot update CMF data according to OAM
from CMF during an OAM request. DNISs are used requests, which can result in synchronization issues
for transferring calls. Check the event logs for a full between CCT, Multimedia, Network, and SIP components.
description. This DNIS will still be available, affecting how SIP, UNE,
and Multimedia handle calls (they may use a DNIS that
should no longer be available).
OAMBridge encountered a fault updating the DNIS OAMBridge cannot update CMF data according to OAM
data in CMF during an OAM request. DNIS data is requests, which can result in synchronization issues
used for transferring calls. Check the event logs for a between CCT, Multimedia, Network, and SIP components.
full description. This DNIS will not be updated, affecting how SIP, UNE,
and Multimedia handle calls, as the DNIS will not perform
as the updated data would intend.
OAMBridge encountered a fault adding agent contact OAMBridge cannot update CMF data according to OAM
type data to CMF during an OAM request. Contact requests, which can result in synchronization issues
types depict the types of calls an agent can handle. between CCT, Multimedia, Network, and SIP components.
Check the event logs for a full description. This affects how SIP, UNE, and Multimedia process calls,
as agents are not available for all the call types that they
should be able to handle.
OAMBridge encountered a fault removing agent OAMBridge cannot update CMF data according to OAM
contact type data from CMF during an OAM request. requests, which can result in synchronization issues
Contact types depict the types of calls the agent can between CCT, Multimedia, Network, and SIP components.
handle. Check the event logs for a full description. This affects how SIP, UNE, and Multimedia process calls,
as agents are available for call types they should not be
handling.
OAMBridge encountered a fault adding media service OAMBridge cannot update CMF data according to OAM
data to CMF during an OAM request. Media service is requests, which can result in synchronization issues
used to deliver media servers (for example, IVR, between CCT, Multimedia, Network, and SIP components.
music) during the handling of calls. Check the event SIP, UNE, and Multimedia cannot use this media service
logs for a full description. to deliver treatments such as IVR or music to calls during
call handling.
OAMBridge encountered a fault removing media OAMBridge cannot update CMF data according to OAM
service data from CMF during an OAM request. Media requests, which can result in synchronization issues
service is used to deliver media servers (for example, between CCT, Multimedia, Network, and SIP components.
IVR, music) during the handling of calls. Check the SIP, UNE, and Multimedia can still use this media service
event logs for a full description. to deliver treatments (such as IVR or music) to calls when
it should not be available.
OAMBridge encountered a fault updating CMF with OAMBridge cannot update CMF data according to OAM
new media service data during an OAM request. requests, which can result in synchronization issues
Media service is used to deliver media servers (for between CCT, Multimedia, Network, and SIP components.
example, IVR, music) during the handling of calls. SIP, UNE, and Multimedia will use an out-of-date media
Check the event logs for a full description. service to deliver treatments (such as IVR or music) to
calls resulting in incorrect handling.
OAMBridge encountered a fault updating CMF with OAMBridge cannot update CMF data according to OAM
new media server data during an OAM request. requests, which can result in synchronization issues
Media servers are treatments (such as IVR or music) between CCT, Multimedia, Network, and SIP components.
used during call handling. Check the event logs for a SIP, UNE, and Multimedia cannot use this media server
full description. treatment during call handling.
OAMBridge encountered a fault removing media OAMBridge cannot update CMF data according to OAM
server data from CMF during an OAM request. Media requests, which can result in synchronization issues
servers are treatments (such as IVR or music) used between CCT, Multimedia, Network, and SIP components.
during call handling. Check the event logs for a full SIP, UNE, and Multimedia can still use this media server
description. treatment (such as IVR or music) during call handling.
OAMBridge encountered a fault updating media OAMBridge cannot update CMF data according to OAM
server data in CMF during an OAM request. Media requests, which can result in synchronization issues
servers are treatments (such as IVR or music) used between CCT, Multimedia, Network, and SIP components.
during call handling. Check the event logs for a full SIP, UNE, and Multimedia still use an old media server
description. treatment during call handling.
OAMBridge encountered a fault updating CMF with OAMBridge cannot update CMF data according to OAM
new media service route data during an OAM request. requests, which can result in synchronization issues
Media service routes associate media server between CCT, Multimedia, Network, and SIP components.
treatments (such as IVR or music) for calls with media SIP, UNE, and Multimedia cannot use the treatment (such
services, which makes the treatments available for as IVR or music) associated with this media service route
calls. Check the event logs for a full description. for calls.
OAMBridge encountered a fault removing media OAMBridge cannot update CMF data according to OAM
service route data from CMF during an OAM request. requests, which can result in synchronization issues
Media service routes associate media server between CCT, Multimedia, Network, and SIP components.
treatments (such as IVR or music) for calls with media SIP, UNE, and Multimedia can still use the treatment
services, which makes the treatments available for (such as IVR or music) associated with this media service
calls. Check the event logs for a full description. route for calls.
OAMBridge encountered a fault putting the SIP OAMBridge does not have access to providers in CMF. If
passive provider in service. Check the event logs for a the passive provider is not in service, SIP cannot handle
full description. calls.
OAMBridge encountered a fault putting the CCMM OAMBridge does not have access to providers in CMF. If
provider in service. Check the event logs for a full the CCMM provider is not in service, Multimedia cannot
description. handle calls.
OAMBridge encountered a fault putting the Network OAMBridge does not have access to providers in CMF. If
provider in service. Check the event logs for a full the Network provider is not in service, UNE cannot handle
description. calls.
OAMBridge encountered a fault putting the SIP OAMBridge does not have access to providers in CMF. If
passive provider in service. Check the event logs for a the passive provider is not in service, SIP cannot handle
full description. calls.
OAMBridge Application Fault encountered when CCMS thread continues to inform Windows services that
trying to stop the CCMS Status Thread. This thread is OAMBridge is about to start, which may have a knock on
used to inform Windows services that the OAMBridge effect on dependant services.
is about to start. Check the event logs for a full
description.
OAMBridge encountered a fault processing a user OAMBridge cannot update CMF with the new agent data
info notify to CMF during an OAM request. An info from OAM, which can result in synchronization issues
notify is used to update agent details (for example, if between CCT, Multimedia, Network, and SIP components.
an agent is being updated to a supervisor). Check the Because the agent does not have the updated data, its
event logs for a full description. actions will not be correct, affecting the ability of SIP,
UNE, and Multimedia to handle calls.
The OAMBridge application has started up. The OAMBridge application started.
The replication link from OAM to CTI space has been The OAMBridge application stopped.
established.
The Niprotam service could not retrieve information Process monitoring cannot take place until this problem is
about services from the operating system. resolved.
The Niprotam service could not access its Process monitoring cannot take place until this problem is
configuration file, processTasks.xml. This file must be resolved.
located in the same folder as CCMonitorService.exe
(normally, \Nortel\iccm\bin\).
The Niprotam service could not find its configuration The Niprotam service relies on default values for
file, CCMonitorService.exe.config. This file must be MonitorInterval and StartupDelay. The impact is minimal.
located in the same folder as CCMonitorService.exe
(normally, \Nortel\iccm\bin\). If this file cannot be
found or if the correct values are missing from the file,
the Niprotam service relies on default values.
The Niprotam service could not retrieve information Process monitoring continues; however, information
about services from the operating system. displayed by the UI tool may be incorrect.
The Niprotam service detected a change to the list of The list of services that Niprotam monitors and controls
monitored services. will be reread from disk.
The Niprotam service acted to lower the priority of a This is expected behavior. The priority of the process
process whose CPU usage exceeded a should be restored shortly.
predetermined limit.
The Niprotam service acted to restore the priority of a This is expected behavior.
process that was previously lowered.
The CC Process Monitor detected that a monitored This process will be monitored when it starts.
process is not running or has exited.
The CC Process Monitor detected that one of its This process will now be monitored.
monitored processes has started.
The Niprotam service could not be contacted. Process monitoring cannot take place.
The CC Process Monitor service component started Process monitoring will now take place.
successfully.
The CC Process Monitor service component has Process monitoring has been suspended.
been paused.
The CC Process Monitor service component has Process monitoring resumes.
resumed.
The CC Process Monitor service component has Process monitoring ceases.
been shut down.
The CC Process Monitor could not successfully The affected process may become starved of CPU if the
detach from a monitored process. The process may system is overloaded.
be running with an incorrect priority.
The CC Process Monitor could not successfully If the system becomes overloaded, this process may
monitor the process. More details can be found in the starve another process of CPU time.
Niprotam log file.
There is no longer sufficient disk space at the archive Archiving ceases until sufficient disk space is freed at the
location to create new archives. archive location.
The Log Archiver failed to delete a temporary file from This file exists in the Log Archiver directory, consuming
its directory after an archive failure. space.
The Log Archiver could not read or understand its The Log Archiver service shuts down and archiving
configuration file. ceases.
One of the rules in the configuration is malformed and This rule is ignored by the service.
will be skipped.
To maintain disk usage within limits, the Log Archiver Older archive files are deleted.
is deleting older archive files from the archive
location.
The Log Archiver service failed to respond to a Archiving ceases. The service needs to be restarted.
service command.
The Log Archiver has received too many requests. Archive events will be lost.
Requests will time out.
The Log Archiver service started successfully. Archive events will be detected.
The Log Archiver service has been stopped. Archive events are no longer detected.
Service Monitor started monitoring the call processing The call processing services are monitored.
services.
The CCMS Control Service stopped the service The system is shut down.
monitoring (upon shutdown of the CCMS Control
service).
After the Service Monitor initiated the switchover to Service monitoring will continue.
standby, due to a fault on Cache or a configuration
issue, the switchover did not occur. In the next
monitoring cycle, the Service Monitor reset itself and
started monitoring the services again.
After stopping an affected call processing service, the The stopped services start.
Service Monitor is now running ICCMSU to restart all
stopped services.
Upon startup of the CCMS 7.0, the ICCMSU is run Service Monitor will continue after ICCMU finishes.
and can take some time to finish starting up all the
services. The Service Monitor waits until ICCMSU
finishes to start monitoring the call processing
services.
The CCMS administrator updated the service The Service Monitor reads the updated configuration data
monitoring configuration data (for example, changed and restarts the monitoring of the call processing services
the service restart wait time, service restart limit for from the beginning, using the updated configuration data.
one or more call processing services, or turned on or
off the service monitoring).
The Service Monitor.DLL swapped the switch IP All call processing services are restarted after this event.
address in the registry with the alternative switch IP
address because the NBTSM service LINK_STATUS
was not UP (connected) for the configured amount of
time.
The Service Monitor.DLL swapped the switch All call processing services are restarted after this event.
customer number in the registry with the alternative
switch customer number because the NBTSM service
LINK_STATUS was not UP (connected) for the
configured amount of time.
The Service Monitor initiated the switchover to the The CCMS switches over to the standby CCMS.
standby server.
The restart limit of the call processing service was The switchover occurs to the standby CCMS.
exceeded. The Service Monitor initiates the
switchover to the standby CCMS server.
The restart limit of the call processing service was The Service Monitor continues monitoring the services.
exceeded. The Service Monitor resets itself and starts
monitoring the call processing services again. (In this
case, Redundancy and Resiliency is not configured
on CCMS.)
The Service Monitor is sending the messages that it The call processing service will be restarted in the given
will restart the service in %d seconds or initiate the time or the switchover to the standby server will be
switchover in %d seconds. (Restart of the service initiated in the given time.
occurs when the restart limit is not exceeded and after
that, the initiate message will appear in the event.)
The affected call processing service is stopped by the The call processing service is stopped and will be
Service Monitor because the toolkit state was not up restarted with ICCMSU after this event.
for the allowed service restart wait time.
The call processing service is stopped, which could The call processing service is down. Service Monitor
be due to maintenance activity on the server continues to monitor this service but does not take any
(SU/SUS) or is stopped by the Service Monitor in an action.
attempt to restart this affected service.
The Service Monitor is attempting to restart the The call processing service will be restarted.
affected call processing service.
The affected call processing service cannot be Service Monitor waits for the next cycle (10 seconds) to
restarted because either ICCMSU or ICCMSD is take any further actions on this service.
already running.
The affected call processing service could not be The call processing service is stopped.
stopped. Service Monitor terminated the service
process.
The Service Monitor encountered an error while The call processing service may end up in a suspended
terminating the affected call processing service state.
process.
The CCMS Service Monitor detected a critical error. Service monitoring may stop. Generally, the CCMS
There is a general exception in the code of the Control service is designed to restart service monitoring.
Service Monitor.dll.
The Service Monitor could not get the configuration Service monitoring will not start.
data from the database. There may be a database
issue or the ODBC DSN CCMS_CACHE_DSN cannot
connect to the CCMS_STAT namespace.
The Service Monitor could not connect to the Service monitoring may not start.
database. There may be a database issue or the
ODBC DSN CCMS_CACHE_DSN cannot connect to
the CCMS_STAT namespace.
The Service Monitor could not connect to the Service monitoring may not start.
database for status updates or initiating the
switchover. There may be a database issue or the
ODBC DSN CCMS_CACHE_DSN cannot connect to
the CCMS_STAT namespace.
An error occurred while reading or updating the The alternative switch IP, Service Monitor registry updates
registry values. cannot occur. Service monitoring continues.
An issue occurred writing the initiating flag to the The switchover to the standby CCMS does not occur.
CCMS database. Service monitoring continues to operate.
There are ODBC driver errors. An ODBC or database issue exists. Service Monitor may
not run and cannot function correctly.
An error occurred stopping the service. The service cannot be stopped. Service Monitor attempts
to stop the service process.
An error occurred starting up the call processing Services may not start. The system may become unstable.
service.
Cannot create or open MLSM Log file. MLSM cannot save log messages.
Probable
Probable Cause Cause
This problem can be caused when the Niprotam service does not have
sufficient security permissions to access process information.
This problem can be caused when the Niprotam service does not have
sufficient security permissions to access service information.
A process that had its priority lowered by the Niprotam service, has now
had its priority restored.
Recovery Action
Verify that the Contact Center software was installed correctly. If the problem persists, contact your Customer Support
Representative.
Try restarting the OM Service. If the problem persists, note any error codes and messages and contact your Customer Support
Representative.
Note the event report with the return code and contact your Customer Support Representative.
Try manually restarting the specified service. If the problem persists, check for other events associated with this service and
contact your Customer Support Representative.
Check whether the specified service is up and running. If not, try restarting the service. If the problem persists, contact your
Customer Support Representative.
Note any error codes and messages and contact your Customer Service Representative.
Note the problematic service mentioned in the error message. Check for other event logs associated with this service around
the time this event was logged and contact your Customer Support Representative.
If calls continue to be defaulted, note any error codes and messages and contact your Customer Support Representative.
The switch may not be configured to accept a connection from the IP address of the server or the IP Address of the ELAN is not
correct in the Registry.
1. The logon parameters may be incorrect. Check the Switch Information in the Feature Reports of the Sysops Utilities.
2. The switch may not be configured to allow logon from the ELAN IP address of the server, or the logon parameters defined on
the switch do not match the ones defined on the server.
3. The switch may have a software load that is incompatible with Contact Center Manager Server.
4. The switch may have a problem.
Check the LAN connections (one may be broken). A network segment may have lost power.
No action required. The server should be able to re-establish the connection quickly.
Make sure there is sufficient disk space for logging of trace files.
1. Ensure this port/DN has been properly configured on the Voice Ports administration window.
2. Ensure the TAPI communication module configuration file for the IVR system is correct.
3. Ensure the order of the DNs matches the reported Voice Ports and Position IDs .
Ensure the voice session script for the IVR system does not allow more than 128 bytes to be collected.
To prevent calls from defaulting, the number of calls queued against the CDNs
must be reduced. This can be achieved by increasing the number of logged on
agents or by treating calls differently in the call scripts. This may also point to a
call center overload situation or some other service anomaly; service should return
to normal after the event.
Change the password by either logging on to the mailbox through the Meridian Mail VM voice service or through the Meridian
Mail administration screen. After making the change on Meridian Mail, make the change in the IVR ACD-DN client application
under the File > Global Settings window.
Ensure that the CCMS and switch link is up and that CSLPOLL is turned ON.
The server will attempt to re-establish the connection. Monitor SMONW to ensure that the system recovers. Perform a PING to
confirm connectivity between the switch and CCMS. If the PING fails, check cable connections. Check if TSM, ASM, and TFE
are UP. If applicable, check if VSM and MLSM are UP.
None required.
The server will attempt to re-establish the connection. Monitor SMONW to ensure that the system recovers. Perform a PING to
confirm connectivity between the switch and CCMS. If the PING fails, check cable connections. Check if TSM, ASM, and TFE
are UP. If applicable, check if VSM and MLSM are UP.
The server will attempt to re-establish the connection. Monitor SMONW to ensure that the system recovers. Perform a PING to
confirm connectivity between the switch and CCMS. If the PING fails, check cable connections. Check if TSM, ASM, and TFE
are UP. If applicable, check if VSM and MLSM are UP.
The server will attempt to re-establish the connection. Monitor SMONW to ensure that the system recovers. Perform a PING to
confirm connectivity between the switch and CCMS. If the PING fails, check cable connections. Check if TSM, ASM, and TFE
are UP. If applicable, check if VSM and MLSM are UP.
None required.
If calls continue to be defaulted, note any error codes or messages and contact your Customer Support Representative and
your switch administrator.
None required.
Make sure that sufficient disk space exists for logging of trace files.
Make sure that sufficient disk space exists for logging of trace files.
Make sure that sufficient disk space exists for logging of trace files.
Make sure that sufficient disk space exists for logging of trace files.
Modify the server directory path to include nioamisapi.dll. The correct location for nioamisapi.dll is D:\Nortel\iccm\bin.
1. Modify the server directory path to include nioamisapi.dll. The correct location for nioamisapi.dll is
D:\Nortel\iccm\bin.
2. Restart the RSM service.
Make sure you have the valid keycode for RSM or contact your Customer Support Representative to obtain a valid keycode.
While the NCC is in configuration mode, data is not synchronized between the NCC and the Contact Center Manager Servers.
Taking the NCC out of configuration mode synchronizes the NCC with the Contact Center Manager Servers. This can only be
done at the NCC server.
Manually restart the service. If the service cannot be restarted, try rebooting the server.
Manually restart the service. If the service cannot be restarted, try rebooting the server.
If known, manually restart the affected client component/service. Otherwise restart the client. Note any error codes and
messages and contact your Customer Support Representative.
Note any error codes and messages and contact your Customer Support Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If a service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If a service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service startup was expected (for example, if the service was previously stopped for a known
reason). If the service started unexpectedly, note any related error codes and messages and contact your Customer Support
Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
No action is required if the service stop was expected (for example, if the service was deliberately stopped using the Windows
Service Control Manager). Otherwise, use the Windows Service Control Manager to attempt to restart the service named in the
event text. Note any related error codes and messages and contact your Customer Support Representative.
Make sure that sufficient disk space exists for logging of trace files.
Check the OAM logs.
Use the PING utility to check that the server is connected to the LAN. Make sure that all system services are up and running.
Ensure that NGEN is up. Go to the Services Manager and check that MAS Configuration Manager and
MAS OM Server are up. If these are not up, activate them by selecting the Start button for the
particular service.
If this security failure occurs frequently, notify your Customer Support representative.
Ensure client and server are properly connected. Make sure that both the clients and the server are connected to the LAN by
using the PING utility.
Ensure that report listener (nicrlstn.exe) is running on the client.
This problem may be caused by insufficient hard disk space. If this is the case, delete unnecessary files, and then stop and
restart HDC from the Service Control Manager.
Make sure that sufficient disk space exists for logging of trace files.
Note any error codes and messages and contact your Customer Support representative.
Note any error codes and messages and contact your Customer Support representative.
To ensure that call processing has enough system resources, close any non-call processing services that are not essential to
the operation of the server.
To ensure that call processing has enough system resources, close any non-call processing services that are not essential to
the operation of the server.
To ensure that call processing has enough system resources, close any non-call processing services that are not essential to
the operation of the server.
To ensure that call processing has enough system resources, close any non-call processing services that are not essential to
the operation of the server.
Ensure that RDC is up and running. To ensure that call processing has enough system resources, close any non-call
processing services that are not essential to the operation of the server.
1. Gather the HDM logs. Collect the following HDM log files from the directory <InstallDir>:\Nortel\Logs\CCMS:
• CCMS_HDMCACHE*.log
• CCMS_HDM*.txt
2. If HDM is not running, start HDM.
3. If the problem persists, note any error codes and messages, gather the relevant logs, and contact
your Customer Support representative.
1. Gather the HDM logs. Collect the following HDM log files from the directory <InstallDir>:\Nortel\Logs\CCMS:
• CCMS_HDMCACHE*.log
• CCMS_HDM*.txt
2. If HDM is not running, start HDM.
3. If the problem persists, note any error codes and messages, gather the relevant logs, and contact
your Customer Support representative.
1. Gather the HDM logs. Collect the following HDM log files from the directory <InstallDir>:\Nortel\Logs\CCMS:
• CCMS_HDMCACHE*.log
• CCMS_HDM*.txt
2. If HDM is not running, start HDM.
3. If the problem persists, note any error codes and messages, gather the relevant logs, and contact
your Customer Support representative.
1. Gather the HDM logs. Collect the following HDM log files from the directory <InstallDir>:\Nortel\Logs\CCMS:
• CCMS_HDMCACHE*.log
• CCMS_HDM*.txt
2. If HDM is not running, start HDM.
3. If the problem persists, note any error codes and messages, gather the relevant logs, and contact
your Customer Support representative.
1. Gather the HDM logs. Collect the following HDM log files from the directory <InstallDir>:\Nortel\Logs\CCMS:
• CCMS_HDMCACHE*.log
• CCMS_HDM*.txt
2. If HDM is not running, start HDM.
3. If the problem persists, note any error codes and messages, gather the relevant logs, and contact
your Customer Support representative.
1. Gather the HDM logs. Collect the following HDM log files from the directory <InstallDir>:\Nortel\Logs\CCMS:
• CCMS_HDMCACHE*.log
• CCMS_HDM*.txt
2. If HDM is not running, start HDM.
3. If the problem persists, note any error codes and messages, gather the relevant logs, and contact
your Customer Support representative.
1. Gather the HDM logs. Collect the following HDM log files from the directory <InstallDir>:\Nortel\Logs\CCMS:
• CCMS_HDMCACHE*.log
• CCMS_HDM*.txt
2. If HDM is not running, start HDM.
3. If the problem persists, note any error codes and messages, gather the relevant logs, and contact
your Customer Support representative.
1. Gather the HDM logs. Collect the following HDM log files from the directory <InstallDir>:\Nortel\Logs\CCMS:
• CCMS_HDMCACHE*.log
• CCMS_HDM*.txt
2. If HDM is not running, start HDM.
3. If the problem persists, note any error codes and messages, gather the relevant logs, and contact
your Customer Support representative.
1. Gather the HDM logs. Collect the following HDM log files from the directory <InstallDir>:\Nortel\Logs\CCMS:
• CCMS_HDMCACHE*.log
• CCMS_HDM*.txt
2. If HDM is not running, start HDM.
3. If the problem persists, note any error codes and messages, gather the relevant logs, and contact
your Customer Support representative.
1. Gather the HDM logs. Collect the following HDM log files from the directory <InstallDir>:\Nortel\Logs\CCMS:
• CCMS_HDMCACHE*.log
• CCMS_HDM*.txt
2. If HDM is not running, start HDM.
3. Remove unnecessary files on the server.
4. Disable the NetCBC option.
5. If the problem persists, note any error codes and messages, gather the relevant logs, and contact
your Customer Support representative.
1. Gather the HDM logs. Collect the following HDM log files from the directory <InstallDir>:\Nortel\Logs\CCMS:
• CCMS_HDMCACHE*.log
• CCMS_HDM*.txt
2. If HDM is not running, start HDM.
3. There is too much NetCBC data collected. Disable collection within your client application or select
fewer applications for NetCBC.
4. If the problem persists, note any error codes and messages, gather the relevant logs, and contact
your Customer Support representative.
1. In the Services control panel, verify that each of the following services is running: EB, RDC, HDC.
2. If they are not running, start them manually. Start EB first, then RDC, and then HDC.
Note any error codes and messages and contact your Customer Support representative.
Note any error codes and messages and contact your Customer Support representative.
1. Verify that the TN status on the switch matches that of CCMS.
2. Ping the switch to check the connection.
Perform one or all of the following actions. If the problem persists, note any error codes, messages, and system information and
contact your Customer Support Representative.
1. Check the connection between CCMS and the switch.
2. Attempt to deacquire the TN again.
3. Delete the TN on the switch and add it back into the switch configuration.
1. Check in the User Application to make sure that the supervisor position ID of the agent logging on is
valid.
2. Check in the User Application to make sure that the supervisor AGT key of the agent logging on is
valid.
ASM will restart itself. If not, restart ASM. If this does not resolve the problem, reboot the server.
Warning: If you reboot the server, no call processing can be performed by CCMS during the process. If the problem persists,
ensure that the CCMS is installed properly (try reinstalling the server). If the problem still persists, note any error codes and
messages and contact your Customer Support representative.
Ensure that sufficient disk space is available for the logging of trace files.
Verify the server and switch connections. Make sure the DN is valid on an AST set or a phantom DN and try again. Note any
error codes and messages and contact your Customer Support representative.
Check if TSM is up. ASM will attempt to register to TSM again. If the problem persists, contact your Customer Support
representative.
Manually inspect the .txt files in the \Nortel\iccm\data directory for any apparent errors. Attempt to restore the files if they are
corrupted or incorrect.
Ensure that the skillset is configured correctly and is in service. If the problem persists, contact a member of the Customer
Support team.
Ensure that the Intrinsic server is running correctly from both the SMonW window and the Services window in the Control
Panel. If necessary, restart the service. If this does not resolve the problem, contact a member of the Customer Support team.
Ensure that the DQM ACD-DN is a valid ACD-DN. See the Agent Profile page in CCMA for reason of failure.
TFE should recover from this error. From the Service Monitor window, ensure that the TFE service is in TFE_UP state. If TFE
has not recovered, reboot the server and contact your distributor.
No action required.
If this problem persists over time, ensure that the capacity of the server has been engineered correctly. Note any error codes
and messages and contact your distributor before rebooting the server.
Check for associated TSM messages. These will indicate the source of the problem.
Check for associated ASM messages. These will indicate the source of the problem.
Check for associated VSM messages. These will indicate the source of the problem.
This error is logged when there is no response from HDX. Check the "Get Automatic Response" in the HDX provider on the
server. If the problem persists, try to stop and restart the TFA service on the server in the Service Monitor window, and then
start the HDX provider. This affects all active calls communicating with HDX.
Ensure that the TFE service is running. Manually restart TFE. A server reboot may also be required. If the problem persists,
note any error codes and messages and contact your distributor.
Check the installation configuration data, make any necessary changes, and reboot the server. If the problem persists, note any
error codes and messages and contact your distributor.
Check for associated TSM messages. These will indicate the source of the problem.
Check for associated VSM messages. These will indicate the source of the problem.
Check for associated TSM messages. These will indicate the source of the problem.
TFE should recover from this error. From the Service Monitor window, ensure that the TFE service is in TFE_UP state. If TFE
has not recovered, reboot the server and contact your distributor.
1. Check that the CDN is properly configured in the client CDN window.
2. Ensure that the CDN is not being used by another server.
Check the switch for the status of CDNs.
Note any error codes and messages and contact your distributor.
This event indicates that there is a mismatch between TFE and other components. Determine if there is a recent PEP update.
Confirm that the following services are started in the Service Control Panel:
• CCMS NBMSM_Service
• CCMS OAMCMF_Service
Check if ASM and TFE are UP.
Check if the script variables are correctly defined. This event can also indicate a mismatch of third-party application (HDX) data.
Make sure the TFE service is running. If the problem persists, manually restart the TFE service.
1. Check that CDNs are properly configured in the client CDN window and that the CDN is not being
used by another server.
2. Make sure that the script does not start with a QUIT or WAIT statement as the first executable script
statement.
3. Make sure the TFE service is up.
Check the CDN display to ensure the CDN is acquired. Ensure that the CDN is not acquired by another server and try again.
Check if the TFE service is running. If the problem persists, manually restart the TFE service.
If this event is logged with an earlier event with the number 48443, when a request to another component was not properly
recorded by TFE, it can indicate a problem finding the call with the specified call ID in TFE.
Information only. No action required.
Check the CDN display to ensure the CDN is acquired/deacquired. Ensure that the CDN is not acquired by another server and
try again.
Ensure that all call processing services are in the UP state and communication between TFE and other services is normal.
Check the event log for other messages indicating the source of the problem.
A missing default skillset indicates that the server was not successfully restarted or installed. The server needs to be rebooted
to have proper default configuration information.
If the problem persists over time, ensure that the capacity of the server has been engineered correctly. Note any error codes
and messages and contact your distributor.
This event may indicate a transient error. If more of these errors occur, service will be impaired. You may need to reboot the
server.
This event indicates that there is a mismatch between TFE and other components. Verify that any PEPs or upgrades were
performed correctly.
Ensure that the ACD priority in the script is valid. Refer to the Scripting Guide and use the appropriate priority range.
Ensure that the delay time in the script is valid. Refer to the Scripting Guide and use the appropriate delay time.
This event indicates that there is a mismatch of events between TFE and other components. Verify that any PEPs or upgrades
were performed correctly.
This event indicates synchronization issues with services provided by the switch. If the problem persists, check the switch logs
for a service problem.
This event may indicate a synchronization issue between TFE and other components. If this error persists over time, TFE or
one of the other components may need to be restarted.
This event may indicate that a call is out of sequence. See the Event Browser for all event logs. If the problem persists, contact
your distributor.
This event may indicate that a variable reference in the call processing script is missing or not defined. Make sure all script
variables are properly defined. There may be other event logs that indicate source of the problem.
Make sure that all requested scripts are active and that no script is referring to itself.
Check that TFE and other components are running. Manually restart TFE. If the problem persists, reboot the server.
This event may indicate a mismatch between components. Ensure that software updates are performed.
This event may indicate a mismatch between components. Ensure that software updates are performed.
Determine if there are any recent PEP updates. If the problem persists, contact your distributor.
Check the CDN display for CDN types. Make sure that the CDN state is acquired before changing the CDN type and try again.
1. Ensure that TFE is running.
2. Ensure that all referred scripts are validated.
Ensure that TFE is running. Check the script output file. TFE may need to be restarted.
Determine if there are any recent PEP updates. If the problem persists, contact your distributor.
Check the CDN display for CDN states. Ensure that the CDN is not acquired by another server and try again. If this is call state
related, ensure that the call is presented to an agent/skillset.
This event indicates a mismatch between TFE and other components. Determine if there is a recent PEP update.
Ensure that the OAM service is in UP state. Restart the OAM service, and then restart the TFE service.
Ensure that the OAM service is in UP state. Restart the OAM service, and then restart the TFE service.
Ensure that the OAM service is in UP state. Try to restart the TFE service and reactivate the script.
Ensure that the OAM service is in UP state. You may need to restart the TFE service.
Ensure that the OAM service is in UP state. You may need to restart the TFE service.
Ensure that the OAM service is in UP state. Try to restart the TFE service and reactivate the script.
This event indicates that another service encountered a problem. Examine the event log.
Ensure that the OAM service is in UP state. Try to restart the TFE service and reactivate the script.
Ensure that the VSM service is in UP state. You may need to restart VSM and TFE services.
Check for associated VSM messages. These will indicate the source of the problem.
Ensure that the OAM service is in UP state. Try to restart the TFE service and reactivate the script.
Ensure that the OAM service is in UP state. Try to restart the TFE service and reactivate the script.
Ensure that the OAM service is in UP state. You may need to restart the TFE service.
No action required.
No action required.
This problem is typically encountered on higher caller rates. If the problem persists over time, contact Product Support.
No action required.
Check the semantics of the script. Note the use of queue to skillset/agent, remove from skillset/agent, and change priority of
skillset/agent.
Check the switch logs to make sure the switch is operating correctly.
Ensure that the ASM and TFE services are in UP state. You may need to restart ASM and TFE services.
Ensure that all services are operational. If needed, reboot the server.
1. Ensure that the ASM service is in UP state.
2. Ensure that agents and skillsets are properly defined.
1. Ensure that the ELAN cable is connected and the switch link is up.
2. In the Service Monitor, ensure that the TFE service is in TFE_UP state.
3. If the problem persists, there is a network problem. Contact your distributor.
Check the script logic and determine why the denominator of the "divide by" expression was zero. Use the "IF" statement to
check the value of the denominator before using it in the expression.
Check the server to ensure that other non-call processing services are utilizing memory. Do any necessary clean up. If the
problem persists over time, ensure that the capacity of the server is engineered correctly.
Ensure that the OAM service is in UP state. You may need to restart the OAM and TFE services.
Note the length of data passing into the script from HDX.
Ensure that the HDX application is running. You may need to restart TFE, HDX, and Provider Application.
Ensure that the HDX application (provider) is running and Service Registration is successful.
Make sure that the Application IDs for a Send Request/Get Response statement match.
Make sure that the number of call variables in the script command is valid. For more information, refer to the Scripting Guide.
The CDN where calls arrive may not be controlled by server. Ensure that CDNs are acquired and controlled by server.
Check trunk types.
Make sure that the voice segment file of the voice segment variable in the script variables is valid.
See the Scripting Guide for reference. This should not happen.
Make sure that the Provider Register ID matches the HDX provider ID.
Make sure that the call is not already queued to the skillset. A remove from/change priority in skillset cannot be executed if the
call is not queued in the skillset. For more information, refer to the Scripting Guide.
Make sure that the caller-entered data field contains no more than 32 digits.
Make sure that the caller-entered data field does not contain non-digits.
Check if TFE is up. TFE will attempt to register to TSM and reacquire all resources. If the problem persists, contact your
distributor.
Make sure that the disallowed script commands are not included in the Network_Script or its subscripts for incoming network
calls.
Check if TSM is up. TFE will attempt to register to TSM again and will attempt to restart TSM to recover.
None required.
None required.
None required.
None required.
Manually test the changes by calling a script that uses voice processing and Queue To Skillset (to present the call to an agent).
Confirm that calls are being handled as expected by voice processing, as well as skillset queuing and call presentation. If the
problem persists over time, check the Engineering Guide for the site to ensure the server capacity has been engineered
correctly.
If all of the services appear to be up and running, check on CCMS and the switch that the IVR ACD-DNs and voice ports have
all been successfully acquired. If they have been, no further action is required. If the resources have not be successfully
acquired:
1. Review all voice processing configurations to confirm the correct information has been entered.
2. Run the Voice Prompt Editor to confirm that it is operational. If it fails, run the Meridian Mail Universal
Link Monitor to confirm that the Access Link is operational.
3. Confirm that the Access Class numbers in the Meridian Mail Channel Allocation Table match the
channel numbers supplied to CCMS.
4. Confirm that the Voice Port TN lists in CCMS match those in the MM Channel Allocation Table.
5. Confirm that the Voice Port TNs have been configured properly on the switch.
Check that VSM is up and running. If it is, manually test a voice processing script to confirm that calls are being handled as
expected. If this situation persists, a capacity problem may exist. Contact your distributor for an analysis of your specific
configuration.
Check if TSM is up. VSM will attempt to register with TSM and reacquire all resources. Check that TSM and VSM services are
up and running. If the services are running, manually test the system by calling a script that uses voice processing and Queue
to Skillset (to present the call to an agent). Confirm that calls are being handled as expected by voice processing, as well as
skillset queuing and call presentation. If calls are being handled as expected, the system has automatically resolved the
problem. If voice processing is not working, confirm that the switch configuration information on the server is correct (IP
addresses, ELAN connectivity, software release numbers). If the problem occurred during a system restart or if the problem
persists, reboot the server.
Review the status of the system resources using the Voice Ports and IVR ACD-DN windows. If elements are not in Pending
status, then deacquire and reacquire each entry. If an entry remains in AcquirePending or DeacquirePending, call your
distributor and indicate the situation. They have a utility called UNPEND, which can be used to resolve this situation.
Record the error numbers and any messages. If the problem persists, contact your product vendor.
This problem can only occur while VSM is being started. Check to see that the VSM service is up and running. If it is, manually
test the system by calling a script that uses voice processing and Queue To Skillset (to present the call to an agent). Confirm
that calls are being handled as expected by voice processing, as well as skillset queuing and call presentation. If the problem
persists, check the switch configuration information on the server (switch ID number, customer number, software release
numbers, IP addresses). Also check that the server can communicate with the switch over the ELAN by pinging the switch.
Ensure that all voice ports and ACD queues being used are dedicated to call processing. They should not be shared with non-
CCMS calls or maintenance utilities. The event label lists the IVR ACD-DN and Originating DN. This information can be used to
try to isolate the origin of the calls.
Review the scripts being executed to see which individual Play Prompt or Give Controlled Broadcast Announcement command
exceeds the limit of 50 voice segments. Separate Give Controlled Broadcast Announcement or Play Prompt commands can be
used.
Using the file name indicated in the event label, isolate the variable that is failing. Confirm each variable is referring to real
segments by using the Voice Prompt Editor to play back the prompts being used. (Note: If you are trying to play a number,
there are no prerecorded numbers when the product is shipped. Voice prompt segments for numbers must first be recorded.)
Ensure that the voice segment is saved to the server.
Using the file name indicated in event label, isolate the variable which is failing. Confirm each variable is referring to real files by
using the Voice Prompt Editor to play back the prompts being used. (If you are trying to play a number, there are no
prerecorded numbers when the product is shipped. Voice prompt segments for numbers must first be recorded.) Ensure that
the voice segment is saved to the server.
Ensure that the correct Mailbox Number and Password are entered in the Global Settings. If the problem persists, contact a
member of the Support team.
None required.
Check if TSM is up. VSM will attempt to register with TSM and reacquire all resources. Check that TSM and VSM services are
up and running. If the services are running, manually test the system by calling a script that uses voice processing and Queue
to Skillset (to present the call to an agent). Confirm that calls are being handled as expected by voice processing, as well as
skillset queuing and call presentation. If calls are being handled as expected, the system has automatically resolved the
problem. If voice processing is not working, confirm that the switch configuration information on the server is correct (IP
addresses, ELAN connectivity, software release numbers). If the problem occurred during a system restart or if the problem
persists, reboot the server.
Not applicable.
Make sure that sufficient disk space exists for logging of trace files.
In the Contact Center Manager Administration client application, use the Network Communication Parameters function to define
a dialable DN for the target site.
A preceding event should describe the reason the site is being filtered. After the problem causing the site to be filtered is
cleared, use the Network Communication Parameters function in the Contact Center Manager Administration client application
to stop filtering the site or wait for the filter timer to expire.
Possible reasons for the target site being filtered are D-channel down, All Trunks Busy (ATB) at the source or destination, trunk
blocked, resend timer expired (NACD error), All Landing Pads Busy at the destination, or CMF out of service on the target
node. If the problem clears itself soon after the filtering starts, consider changing the retry timer and retry count. If the problem
is cleared before the filter timer expires, use the Network Communication Parameters function in Contact Center Manager
Administrator (CCMA) to stop filtering.
Ensure that the NACD software is installed and enabled at all network sites. In the Contact Center Manager Administration
client application, use the Network Communication Parameters function to stop filtering the site after the NACD package is
enabled at the target site.
In the Contact Center Manager Administration client application, use the Network Communication Parameters function to enter
the dialable DN for the target site. If the dialable DN is correct, check that the Network CDN is successfully acquired at the
target site. If the Network CDN is acquired, check that the Network_Script is activated. If the error still occurs, call your
distributor and report the incident.
In the Contact Center Manager Administration client application, use the Network Communication Parameters function to enter
the dialable DN for the target site. If the dialable DN is correct, check that the Network CDN is successfully acquired at the
target site. If the Network CDN is acquired, check that the Network_Script is activated. If the error still occurs, call your
distributor and report the incident.
1. Ensure that the target site server is running and all services are active.
2. If the server is running, try to ping the CLAN IP address of the server. If the ping fails, there is a
network problem and you need to contact your network administrator. If the ping succeeds, use the
Network Communication Parameters function in the CCMA client application to try to stop the filtering.
1. Check that the Network_Script at the target site is active.
2. If the script is active, check that the dialable DN for the target site is correct.
3. If the dialable DN is correct, check that the Network CDN is successfully acquired at the target site.
4. If the error still occurs, call your distributor and report the incident.
Increase the resend timer on the switch. If this error still occurs, call your distributor and report the incident.
An all trunks busy condition may indicate that the current network engineering is insufficient for the call traffic. Review the All
Trunks Busy report on the M1 to determine the frequency and duration of these events. Depending on your service
requirements, consider increasing the number of trunks.
An all trunks busy condition may indicate that the current network engineering is insufficient for the call traffic. Review the All
Trunks Busy report on the M1 to determine the frequency and duration of these events. Depending on your service
requirements, consider increasing the number of trunks.
Consider scheduling changes to routing tables to remove this site when a network skillset is scheduled to be out of service. If
the out-of-service condition is not expected, contact a supervisor at the target site to determine why there is no staffing on this
skillset.
If this condition persists, it may indicate that the call request queue size needs to be increased at the target site.
A preceding event should describe the reason the site is being filtered. After the problem causing the site to be filtered is
cleared, use the Network Communication Parameters function in the Contact Center Manager Administration client application
to stop filtering this site or wait for the filter timer to expire.
A preceding event should describe the reason the site is being filtered. After the problem causing the site to be filtered is
cleared, use the Network Communication Parameters function in the Contact Center Manager Administration client application
to stop filtering this site.
Ensure that the skillset is configured correctly and is in service. If the problem persists, contact a member of the Customer
Support team.
Modify the script so that calls are only queued to skillsets that are configured with the same option.
An All Landing Pads busy condition may indicate that the current network engineering is insufficient for the call traffic. Assuming
that Landing Pads are freed correctly after use, enough Landing Pads may not be currently configured to cope with the current
call traffic. Depending on your service requirements, consider increasing the number of Landing Pads. Remember that Landing
Pads are only required for a short time relative to the duration of the call.
Check that the DNIS Network CDN has been configured and acquired at the target node.
Check that the following services are running on the source and target nodes:
• CCMS_UNE_Service
• CCMS_MSM_Service
• CCMS_OAMCMF_Service
Check if TSM is up. MLSM will attempt to register with TSM again.
1. Check if there are any MLINK test tools running anywhere on the network connected to this instance
of MLSM. If possible, shut down the test tool.
2. Close any unnecessary third-party applications.
Check if TSM is up. MLSM will attempt to register with TSM again.
Make sure that sufficient disk space exists for logging of trace files.
Make sure that sufficient disk space exists for logging of trace files.
1. If the communication status is set to Closed, ensure that the remote server is running and all
services are active.
2. If the server is running, try to ping the CLAN IP address of the server. If the ping fails, there is a
network problem and you need to contact your network administrator. If the ping succeeds, use the
Network Communication Parameters client to try to stop filtering.
1. Make sure that the NCC site name is entered correctly in the Network Communication Parameters.
2. If the name is specified correctly, check if the NCC is up and running.
3. If the NCC is active, try to ping the NCC CLAN IP address. If the ping fails, there is a network problem
and you need to contact your network administrator. If the ping succeeds, check all network node
addresses using the Configuration utility available on the server.
Check if the backup account has write permission to the remote network. Restart the database backup.
Check that the location of niebprxy.dll is included in the server directory path.
Check the NT services to ensure that the Event Broker service is active. If it is not active, start the Event Broker service.
If the Event Broker service is active, stop and restart the service.
Check the NT services to ensure that the Event Broker service is active. If it is not active, start the Event Broker service.
If the Event Broker service is active, stop and restart the service.
Check that the TFE Service is started. Contact support.
Contact support.
Check the amount of free memory on the machine. Memory may be running low.
Note any error codes or messages and contact your Customer Support Representative.
Note any error codes or messages and contact your Customer Support Representative.
Note any error codes or messages and contact your Customer Support Representative.
Note any error codes or messages and contact your Customer Support Representative.
Note any error codes or messages and contact your Customer Support Representative.
Note any error codes or messages and contact your Customer Support Representative.
Note any error codes or messages and contact your Customer Support Representative.
Note any error codes or messages and contact your Customer Support Representative.
Run CCMS Server Setup Configuration and configure the CCMS package.
Run CCMS Server Setup Configuration and configure the CCMS package.
Run CCMS Server Setup Configuration and configure the CCMS package.
Run CCMS Server Setup Configuration and configure the CCMS package.
Wait until the CCMS services have shut down and start the Control Service again.
1. Run the Server Setup Configuration utility and configure the server with a valid CCMS package.
2. Ensure that the License Manager contains a license for the %ads package.
Ensure that CCMS and the LM servers are connected and that the LM server service is running.
1. Run the Server Configuration utility and correct the License Manager IP address.
2. Restart CCMS.
1. Run the Server Setup Configuration utility and configure the server with a valid CCMS package.
2. Ensure that the License Manager contains a license for the %ads package.
The grace period is reset when communication is restored. Ensure that the License Manager service is running. Verify the
network connection between CCMS and the LM servers.
Configure the License Manager with a license file that contains the Warm Standby license.
1. Verify the Windows NT registry entries for the service are correctly entered by using the Windows
NT registry editor. For information about these entries, consult your CCMS documentation.
2. Restart the CCMS OAMCMF_SERVICE.
3. If the problem persists, restart the server.
4. Contact your Customer Support representative with the cmfoam.log file.
1. Verify the Windows NT registry entries for the service are correctly entered by using the Windows
NT registry editor. For information about these entries, consult your CCMS documentation.
2. Restart the CCMS OAMCMF_SERVICE.
3. If the problem persists, restart the server.
4. Contact your Customer Support representative with the cmfoam.log file.
1. Verify the Windows NT registry entries for the service are correctly entered by using the Windows
NT registry editor. For information about these entries, consult your CCMS documentation. Look under
HKEY_LOCAL_MACHINE\SOFTWARE\Nortel\Setup\Switch.
2. Restart the CCMS OAMCMF_SERVICE.
3. If the problem persists, restart the server.
4. Contact your Customer Support representative with the cmfoam.log file.
1. Restart the CCMS OAMCMF_SERVICE.
2. If the problem persists, restart the server.
3. Contact your Customer Support representative with the cmfoam.log file.
1. Check that the account the Niprotam service runs under has sufficient permissions.
2. Contact your Customer Support representative.
Ensure that the processTasks.xml file is in the \Nortel\iccm\bin\ folder and that the Niprotam service has sufficient security
permissions to access the file.
Ensure that the CCMonitorService.exe configuration file is present in the \Nortel\iccm\bin\ folder.
1. Check that the account the Niprotam service runs under has sufficient permissions.
2. Contact your Customer Support representative.
None required.
None required.
None required.
None required.
None required.
None required.
None required.
None required.
None required.
None.
Ensure that the archive location is accessible and that the Log Archiver has permission to write to it.
None.
Ensure the Log Archiver service has sufficient permissions to delete files at the archive location. Revise the disk usage limits
and consider manual deletion of files to free up space.
Ensure that the archive location is accessible and the Log Archiver service has permission to write to it. Review disk usage
limits and the amount of free space available at the archive location.
If circular archiving is not enabled, consider enabling it. Review archive location and disk usage settings. Consider manually
freeing disk space at the archive location.
Consider manual deletion of archive files that are left in the Log Archiver directory.
Ensure that the Log Archiver configuration file exists and has valid entries. Consider using the Log Archiver user interface to
regenerate the configuration file.
This event may indicate a deeper problem with the Log Archiver configuration. Review the configuration file to ensure it is
correct. Consider using the Log Archiver user interface to regenerate the configuration file.
If the disk usage limits are badly set or the archive location is on a small disk, this deletion may not be sufficient to ensure that
archiving continues. Consider reviewing the archive location and disk usage limits, or manually freeing space at the archive
location.
Restart the service. Examine the log files to trace the root cause of the error.
Examine the rate of logging on the system and the rule set that is being used with Log Archiver.
None.
None.
Not applicable.
Not applicable.
Use the CC SCMU and the Windows Services Control Manager to check the service states.
Use the CC SCMU and the Windows Services Control Manager to check the service states.
Ensure the XML file (SCMUConfig.xml) is present in D:\Nortel\iccm\bin. Ensure it is not corrupt.
Ensure the XML file (SCMUConfig.xml), in D:\Nortel\iccm\bin has sufficient access permissions.
This event indicates an operating system error. Try restarting the server.
This is for informational purposes only and requires no action.
This is for informational purposes and requires action to investigate why the switchover did not occur.
This is for informational purposes only and requires no action.
The CCMS administrator must ensure the switch connectivity is ok to avoid this event. If this event occurs, make sure the
alternative switch is accessible to CCMS. This event occurs only if an alternative switch IP address is configured on CCMS.
The CCMS administrator must ensure the switch connectivity is ok to avoid this event. If this event occurs, make sure the
alternative switch is accessible to CCMS. This event occurs only if an alternative switch IP address is configured on CCMS.
Verify the switchover occurs correctly, the standby CCMS becomes active, and the call processing services are up and running
on the standby server after the switchover.
Verify why the restart of the affected call processing service did not work in the previous monitoring cycles.
Verify why the restart of the affected call processing service did not work in the previous monitoring cycles.
Verify switch connectivity and if configuration issues exist with the call processing services.
Verify switch connectivity and if configuration issues exist with the call processing services.
Verify switch connectivity and if configuration issues exist with the call processing services.
Verify switch connectivity and if configuration issues exist with the call processing services.
Verify switch connectivity and if configuration issues exist with the call processing services.
Verify switch connectivity and if configuration issues exist with the call processing services.
Verify switch connectivity and if configuration issues exist with the call processing services. If this service cannot be stopped or
started manually, reboot the CCMS.
Check the ODBC DSN CCMS_CACHE_DSN exists and is set to connect to the CCMS_STAT namespace (perform a test
connection).
Contact Nortel Customer Support.
Restart the CCMS Control service (this will restart CCMS services).
Contact Nortel Customer Support.
Check the ODBC DSN CCMS_CACHE_DSN exists and is set to connect to the CCMS_STAT namespace (perform a test
connection).
Contact Nortel Customer Support.
Check the ODBC DSN CCMS_CACHE_DSN exists and is set to connect to the CCMS_STAT namespace (perform a test
connection).
Contact Nortel Customer Support.
Check that the switch IP registry and Service Monitor registry is accessible (regedit).
Check the ODBC DSN CCMS_CACHE_DSN exists and is set to connect to the CCMS_STAT namespace (perform a test
connection).
Contact Nortel Customer Support.
Check the ODBC DSN CCMS_CACHE_DSN exists and is set to connect to the CCMS_STAT namespace (perform a test
connection).
Contact Nortel Customer Support.
Check Control Panel, Services to see if the service is stopped.
Event
Number
Source Severity Description
101 CCMA Major Registry key \SOFTWARE\Nortel\RTD cannot be created
or opened!
114 CCMA Warning Unicast realtime data transmission is not supported from
this server.
115 CCMA Information A unicast connection with this client already exists for
statistic type %1.
116 CCMA Minor The IP address %1 for stat %2 could not be stored.
Unicast connection cannot be established.
117 CCMA Major Error establishing unicast socket, could not bind to the
socket.
118 CCMA Major Error establishing unicast socket, the socket could not be
created.
141 CCMA Major HELLO Message Timeout. Haven't heard from IP %1!s!
stat %2!s! for more than 5 minutes. Closing connection.
1106 CCMA Major Cannot find server name for the site %1!s!
1109 CCMA Minor %1!s! %nError: %2. %nHost: %3!s!. %nIP Address: %4!s!
61604 CCMA- Minor The license obtained by the user cannot be released
LMService because the license is tagged as invalid by the License
Manager interface: License Type: <LicenseType>
UserID: <UserID:ClientIP>
61606 CCMA- Minor The license for License Type: <LicenseType> UserID:
LMService <UserID:ClientIP> could not be refreshed by the LM
interface.
61607 CCMA- Informational Communication re-established with License Manager
LMService server after a communication error.
61608 CCMA- Major Communication error with the License Manager server.
LMService Grace period value: 10 days
The cumulative duration of the grace periods cannot
exceed 10 days.
61609 CCMA- Major Grace period has expired. The CCMA LM Service is
LMService shutting down and no new licenses can be opened.
61610 CCMA- Minor There is an error writing the persistent license usage data
LMService to CCMA database (ADAM): License Type:
<LicenseType>
61611 CCMA- Informational License Manager interface has successfully logged the
LMService persistent RCW license usage data to CCMA database
(ADAM).
61612 CCMA- Minor There is an error reading the persistent license usage
LMService data from the CCMA database (ADAM) at the startup of
CCMA LM Service.
61613 CCMA- Informational License manager interface has successfully retrieved the
LMService persistent license usage data from CCMA database
(ADAM) at the startup of CCMA LMService:
<LicenseType> Max Usage: <number>
61614 CCMA- Minor There is an error parsing the XML object while reading
LMService the persistent license usage data from the CCMA
database (ADAM) at the startup of CCMA LMService:
<Error Description>
61615 CCMA- Minor Unable to write to the Audit Trail due to unregistered
LMService WCLIENTAUDITTRAIL.DLL:
Cannot log Audit Trail event ID: <Impacted Audit Event>
61623 CCMA- Major An error was encountered while adding or updating to the
LMService list of active licenses into the CCMA LMService cache.
61624 CCMA- Major An error was encountered while reading the list of active
LMService licenses from the CCMA LMService cache.
61625 CCMA- Major An error was encountered while deleting the granted
LMService license list in CCMA LMService cache upon shutdown or
normal license release.
61706 CCMA-HistRpt Minor The scheduled report was run with errors:
Report Name: <Report Name>.
Job ID: <Job ID>.
Owner: <UserName>.
Server: <Server Name or IP>.
Printer Status: <Status> - <Printer Name>.
Export Destination: <Status> - <Export File Name>.
Status Email: <Status> - <Email Addresses>.
61707 CCMA-HistRpt Major The scheduled report failed to run:
Report Name: <Report Name>.
Job ID: <Job ID>.
Owner: <User Name>.
Server: <Server Name or IP>.
Probable Recovery
Impact Cause Action
Real-time displays do not have data as no data is received from the
CCMS/SCCS servers.
Real-time display may not refresh at the rate expected. The default
value for Transform rate is used.
Real-time display may not refresh at the rate expected. The default
value for the Output rate is used.
Real-time displays do not have data as no data is sent out from the
CCMA server. If the default send address works, then the data will
be sent out.
The rate at which the CCMA server processes the data from the
server cannot be changed in the registry. This affects the expected
refresh rate for the displays.
The rate at which the CCMA server sends out the multicast data
cannot be changed in the registry. This affects the expected refresh
rate for the displays.
The CCMA icertdservice does not use the OAM timeout value
specified by the CCMA administrator on the CCMA server.
Icertdservice does not know the upper limit of unicast sessions that
are allowed to be active. The default value of 30 unicast sessions is
used.
The data transferring between the client and CCMA will not be
compressed as unable to read data from registry.
No more unicast sessions allowed. Some clients will not see any
real-time data.
If the Tranmission Option is set to Unicast, no data is sent from the
CCMA server. If the option is set to Multicast and Unicast, multicast
is used to send the data to the clients.
There is no visible impact with the RTDs, but more data is being
sent on network than required. The ability to receive/not receive
data from only the servers configured on the CCMA does not exist.
Data is processed and sent from CCMA for all CCMS servers on
the network that have a multicast send address that is the same as
the CCMA receive address. Using multicast filtering, only the data
for the servers configured on CCMA is processed and sent out.
The unicast client session timed out and closed down. No further
unicast data is sent to the client.
No real-time data received from the CCMS server. The RTD cache
is not updated.
No real-time data received from CCMS server.
No impact.
A user was unable to get the license for the requested application
(for example, Report Creation Wizard [RCW]) as there are no
available licenses. This event can occur if there is a communication
error with the License Manager server, invalid license type stored in
the CCMA registry, not enough RCW licenses available, or the
CCMA LM Service is not starting.
The user is able to get the license to start the CCMA application
(for example, RCW). The user ID granted the license and the
license type are included in the description.
No impact.
No impact.
• If the CCMA LM service was running before this error, the License
Manager server will grant new licenses, up to the configured
licenses of the License Manager server at the time of the start up of
the CCMA LM Service, until the grace period expires.
• If the CCMA LM service is restarted during the grace period, any
new sessions requiring a license (for example, RCW) cannot be
started until communication is re-established with License Manager
Server.
• If the grace period expires before communication with the
License Manager server is re-established, new sessions requiring
a license cannot be started.
New sessions requiring a license (for example, RCW) cannot be
opened.
No impact.
No impact.
No impact.
No impact.
No impact.
Note: This event will be raised only on a standalone CCMA server.
No impact.
CCMA LMService may abruptly stop or may not grant any new
licenses (for example, new RCW session cannot be opened).
CCMA LMService may abruptly stop or may not grant any new
licenses (for example, new RCW session cannot be opened).
CCMA LMService may abruptly stop or may not grant any new
licenses (for example, new RCW session cannot be opened).
Informational message
The existing scheduled jobs may not run due to failure of changing
the account credentials for the existing job in the MS Task
Scheduler.
The scheduled report run did not print, export, or send the e-mail
notification. There were errors when running this scheduled report:
1. Report printing to the assigned printer failed.
2. Report export to a destination file failed.
3. Cannot send e-mail to the assigned e-mail address.
The affected scheduled report failed to run. Error description
associated with this event provides more details about the root
cause (for example, error returned from a function or dependent
.dll).
Probable
Description Impact Cause
CC License Manager is starting up. CC License Manager is starting.
CC License Manager started as the Standby Server. CC License Manager is the Standby License Manager.
This License Manager remains as the Standby
License Manager until the Active License Manager
goes out of service.
CC License Manager started as the Active Server. CC License Manager is the Active License Manager.
This License Manager issues all licenses in the
network.
CC License Manager switched from Standby to the CC License Manager is the Active License Manager.
Active Server. This License Manager now issues all There is a problem with the previous Active License
licenses in the network. The previous Active License Manager.
Manager has gone out of service.
CC License Manager detected another Active License CC License Manager is the Active License Manager.
Manager and switches to standby mode. There is a problem with the previous Active License
Manager.
CC License Manager was signaled to stop. CC License Manager is shutting down.
CC License Manager cannot start as there is no valid CC License Manager cannot start.
license identifier to verify the license file against.
CC License Manager cannot start. Check the LM CC License Manager cannot start.
server log file.
License returned to pool because it was not License that was available to a server has been returned.
refreshed. For more information, check the LM server Calling application may not be running.
log file.
License refresh failed because the license has License that was available to a server has been returned.
expired. For more information, check the LM server Calling application may not be running.
log file.
License not granted because maximum exceeded. No more licenses are available.
For more information, check the LM server log file.
License not granted because there is no license. For No license of that type is available.
more information, check the LM server log file.
License not granted because license has expired. For No more licenses are available.
more information, check the LM server log file.
A communication error occurred. The error code is If the grace period reaches 10 days, the application shuts
needed if you want to reset the grace period. The down. This event is fired every six hours while licenses
current length of the grace period is displayed. A are held.
maximum of 10 days is allowed. View the
troubleshooting guide to resolve the communication
error.
A communication error occurred. The error code is The application is experiencing network problems. If the
needed if you want to reset the grace period. grace period reaches 10 days, the application shuts down.
The current length of the grace period is displayed.
There is a maximum of 10 days allowed. View the
troubleshooting guide to resolve the communication
error.
The grace period has expired due to the inability to The client application will be shut down.
communicate with the License Manager.
Grace period has been reset to 10 days. Grace period reset to 20 days.
Communication is okay. The length of time remaining If the grace period reaches 10 days, the application shuts
in the grace period is displayed. down.
A change in any of the following registry key values The registry keys that control the maximum number of
led to a situation where the available disk space for files or maximum file size revert back to their previous
logging is less: value settings to ensure there is sufficient disk space for
1. LogPath key all the logs of the service.
2. MaxNumLogFiles key
3. MaxLogFilesInMegs key
Logging cannot continue with the current configured
values for those keys.
A change in any of the following registry key values The registry keys that control the maximum number of
led to a situation where the available disk space for files or maximum file size revert back to their previous
logging is less: value settings to ensure there is sufficient disk space for
1. LogPath key all the logs of the service.
2. MaxNumLogFiles key
3. MaxLogFilesInMegs key
Logging cannot continue with the current configured
values for those keys.
Displayed is the alarm generated if the current users If current users cross the value set, the Critical Alarm is
cross the critical value set by the user. generated.
Displayed is the alarm generated if the current users If current users cross the value set, the Major Alarm is
cross the major value set by the user. generated.
Recovery
Action
Contact Center Multimedia even
Event
Number Source Severity Label
2000 OAM
2006 OAM
2007 OAM
2008 OAM 1 (most severe)
2010 OAM 5
2011 OAM
2012 OAM 5
2013 OAM 5
2014 OAM 4
2015 OAM 4
2016 OAM 4
2017 OAM 5
2018 OAM 5
2019 OAM 6
2020 OAM
2021 OAM 6
2022 OAM 6
2023 OAM 6
2024 OAM 5
2025 OAM 5
2026 OAM 4
2027 OAM 4
2028 OAM 4
2029 OAM 4
2030 OAM 5
2031 OAM 5
2032 OAM 5
2033 OAM 4
2034 OAM 5
2035 OAM 4
2036 OAM 4
2037 OAM
2038 OAM 1
2039 OAM 1
2040 OAM
2041 OAM
2042 OAM 6
2043 OAM 6
2044 OAM 6
2045 OAM 3
2046 OAM 3
2047 OAM 6
2048 OAM 6
2050 OAM 5
2051 OAM 1
2052 OAM
2053 OAM
2054 OAM
2055 OAM
2056 OAM
2057 OAM
2058 OAM
2059 OAM 6
2060 OAM 6
2061 OAM
2062 OAM
2063 OAM 2
2064 OAM 1
2065 OAM 6
2066 OAM 1
2067 OAM 6
2068 OAM 4
2069 OAM 4
2070 OAM 4
2071 OAM 4
2072 OAM 4
2073 OAM 4
2074 OAM 4
2075 OAM
2076 OAM
2077 OAM
2078 OAM
2079 OAM
2080 OAM
2081 OAM
2082 OAM
2083 OAM
2084 OAM
2085 OAM
2086 OAM
2087 OAM
2088 OAM
2089 OAM
2090 OAM
2091 OAM
2092 OAM
2093 OAM
2094 OAM
2095 OAM
2096 OAM
2097 OAM
2098 OAM
2099 OAM
2100 OAM
2101 OAM
2102 OAM
2103 OAM
2104 OAM
2105 OAM
2106 OAM
2107 OAM
2108 OAM
2109 OAM
2110 OAM
2111 OAM
2112 OAM
2113 OAM
2114 OAM
2115 OAM
2116 OAM
2117 OAM
2118 OAM
2119 OAM
2120 OAM
2121 OAM
2123 OAM
2124 OAM
2125 OAM
2126 OAM
2127 OAM
2128 OAM
2129 OAM
2130 OAM
2131 OAM
2132 OAM
2134 OAM
2134 OAM
2135 OAM
2136 OAM
2137 OAM
2138 OAM
2139 OAM
2140 OAM
2141 OAM
2142 OAM
2143 OAM
2144 OAM
2145 OAM
2146 OAM
2147 OAM
2148 OAM
2149 OAM
2150 OAM
2151 OAM
2152 OAM
2153 OAM
2154 OAM
2155 OAM
2156 OAM
2157 OAM
2158 OAM
2159 OAM
2160 OAM
2161 OAM
2162 OAM
2163 OAM
2164 OAM
2165 OAM
2166 OAM
2167 OAM
2168 OAM
2169 OAM
2170 OAM
2171 OAM
2172 OAM
2173 OAM
2174 OAM
2175 OAM
2176 OAM
2177 OAM
2178 OAM
2179 OAM
2180 OAM
2181 OAM
2182 OAM
2183 OAM
2184 OAM
2185 OAM
2186 OAM
2187 OAM
2188 OAM
2189 OAM
2190 OAM
2191 OAM
2192 OAM
2193 OAM
2194 OAM
2195 OAM
2196 OAM
2197 OAM
2198 OAM
2199 OAM
2200 OAM
2201 OAM
2202 OAM
2204 OAM
2205 OAM
2206 OAM
2207 OAM
2208 OAM
2209 OAM
2210 OAM
2211 OAM
2212 OAM
2213 OAM
2214 OAM
2215 OAM
2216 OAM
2217 OAM
2218 OAM
2219 OAM
2220 OAM
2221 OAM
2222 OAM
2223 OAM
2224 OAM
2225 OAM
2226 OAM
2227 OAM
2228 OAM
2229 OAM
2230 OAM
2231 OAM
2232 OAM
2233 OAM
2234 OAM
2235 OAM
2236 OAM
2237 OAM
2238 OAM
2239 OAM
2240 OAM
2241 OAM
2242 OAM
2243 OAM
2244 OAM
2245 OAM
2246 OAM
2247 OAM
2248 OAM
2249 OAM
2250 OAM
2251 OAM
2252 OAM
2253 OAM
2254 OAM
2255 OAM
2256 OAM
2257 OAM
2258 OAM
2259 OAM
2260 OAM
2261 OAM
2262 OAM
2263 OAM
2264 OAM
2265 OAM
2266 OAM
2267 OAM
2268 OAM
2269 OAM
2270 OAM
2271 OAM
2272 OAM
2273 OAM
2275 OAM
2276 OAM
2277 OAM
2278 OAM
2279 OAM
2280 OAM
2281 OAM
2282 OAM
2283 OAM
2284 OAM
2285 OAM
2286 OAM
2287 OAM
2288 OAM
2289 OAM
2290 OAM
2291 OAM
2292 OAM
2293 OAM
2294 OAM
2295 OAM
2296 OAM
2297 OAM
2298 OAM
2299 OAM
2300 OAM
2301 OAM
2302 OAM
2303 OAM
2304 OAM
2305 OAM
2306 OAM
2307 OAM
2308 OAM
2309 OAM
2310 OAM
2311 OAM
2312 OAM
2313 OAM
2314 OAM
2315 OAM
2316 OAM
2317 OAM
2318 OAM
2319 OAM
2320 OAM
2321 OAM
2322 OAM
2323 OAM
2324 OAM
2325 OAM
2326 OAM
2327 OAM
2328 OAM
2329 OAM
2330 OAM
2331 OAM
2332 OAM
2333 OAM
2334 OAM
2335 OAM
2336 OAM
2337 OAM
2338 OAM
2339 OAM
2340 OAM
2341 OAM
2342 OAM
2343 OAM
2344 OAM
2346 OAM
2347 OAM
2348 OAM
2349 OAM
2350 OAM
2351 OAM
2352 OAM
2353 OAM
2354 OAM
2355 OAM
2356 OAM
2357 OAM
2358 OAM
2359 OAM
2360 OAM
2361 OAM
2362 OAM
2363 OAM
2364 OAM
2365 OAM
2366 OAM
2367 OAM
4096 Log4j 1
4096 Log4j 1
4096 Log4j 1
4096 Log4j 1
4096 Log4j 1
4096 Log4j 1
4096 Log4j 1
7128 Email
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7129 Email
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7130 Email
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7131 Email
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7132 Email
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7133 Email
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7134 Email
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7135 Email
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7136 Email
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7137 Email
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7138 Email
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7139 Email
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7140 Email
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7141 Email
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7142 Email
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7143 Email
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7144 Email
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7145 Email
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7148 Email
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7152 Email
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7154 Email
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7159 Email
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7160 Email
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7161 Email
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7162 Email
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7166 Email
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7167 Email
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7168 Email
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7169 Email
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7172 Email
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7176 Email
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7180 Email
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7182 Email
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7183 Email
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7184 Email
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7190 Email
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7197 Email
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7198 Email
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7199 Email
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7200 Email
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7201 Email
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7202 Email
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7203 Email
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7204 Email
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7205 Email
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7206 Email
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7207 Email
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7208 Email
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7209 Email
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7210 Email
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7211 Email
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7212 Email
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7213 Email
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7214 Email
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7215 Email
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7216 Email
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7217 Email
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7218 Email
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7219 Email
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7220 Email
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7221 Email
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7222 Email
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7223 Email
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7224 Email
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7225 Email
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7226 Email
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7227 Email
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7228 Email
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7229 Email
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7230 Email
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7231 Email
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7232 Email
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7233 Email
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7234 Email
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7235 Email
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7236 Email
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7239 Email
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7242 Email
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7244 Email
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7245 Email
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7246 Email
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7248 Email
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7249 Email
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7250 Email
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7255 Email
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7256 Email
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7257 Email
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7258 Email
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7259 Email
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7260 Email
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7261 Email
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8000 OAM
10000 Email
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10001 Email
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10002 Email
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10003 Email
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10004 Email
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10005 Email
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10006 Email
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10007 Email
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10008 Email
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10010 Email
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10011 Email
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10012 Email
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10013 Email
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10014 Email
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10015 Email
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10016 Email
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10017 Email
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10018 Email
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10019 Email
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10020 Email
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10021 Email
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10022 Email
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10023 Email
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10024 Email
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10025 Email
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10026 Email
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10027 Email
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10028 Email
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10029 Email
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10030 Email
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10031 Email
Manager
10032 Email
Manager
10033 Email
Manager
10034 Email
Manager
10035 Email
Manager
10036 Email
Manager
10037 Email
Manager
10038 Email
Manager
10039 Email
Manager
10040 Email
Manager
10041 Email
Manager
10042 Email
Manager
10043 Email
Manager
10044 Email
Manager
10045 Email
Manager
11000 Email
Manager
11001 Email
Manager
12001 Email
Manager
12002 Email
Manager
12003 Email
Manager
12004 Email
Manager
12005 Email
Manager
12006 Email
Manager
12007 Email
Manager
12008 Email
Manager
12009 Email
Manager
12010 Email
Manager
12011 Email
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12012 Email
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12013 Email
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12014 Email
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12015 Email
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12016 Email
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12017 Email
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12018 Email
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12019 Email
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12020 Email
Manager
12021 Email
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12022 Email
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12023 Email
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12024 Email
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12025 Email
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12026 Email
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12027 Email
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13000 Email
Manager
13001 Email
Manager
13002 Email
Manager
13003 Email
Manager
13004 Email
Manager
13005 Email
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13006 Email
Manager
13007 Email
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13008 Email
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13009 Email
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13010 Email
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13011 Email
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13012 Email
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13013 Email
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14000 Email
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14001 Email
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14002 Email
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14003 Email
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14004 Email
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14005 Email
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14006 Email
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14007 Email
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14008 Email
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14010 Email
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14011 Email
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14012 Email
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14021 Email
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14028 Email
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21000 Email
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Manager
22010 Email
Manager
22011 Email
Manager
22012 Email
Manager
22013 Email
Manager
22014 Email
Manager
23000 Email
Manager
23001 Email
Manager
23002 Email
Manager
23003 Email
Manager
23004 Email
Manager
23005 Email
Manager
24000 Email
Manager
24001 Email
Manager
24002 Email
Manager
24003 Email
Manager
24004 Email
Manager
24005 Email
Manager
24006 Email
Manager
24007 Email
Manager
24008 Email
Manager
24009 Email
Manager
24010 Email
Manager
24011 Email
Manager
24012 Email
Manager
24013 Email
Manager
24014 Email
Manager
24015 Email
Manager
24016 Email
Manager
24017 Email
Manager
24018 Email
Manager
24019 Email
Manager
24020 Email
Manager
24021 Email
Manager
24022 Email
Manager
24023 Email
Manager
24024 Email
Manager
24025 Email
Manager
24026 Email
Manager
24027 Email
Manager
24028 Email
Manager
24029 Email
Manager
24030 Email
Manager
24031 Email
Manager
24032 Email
Manager
24033 Email
Manager
24034 Email
Manager
24035 Email
Manager
24036 Email
Manager
24037 Email
Manager
24038 Email
Manager
24039 Email
Manager
24040 Email
Manager
24041 Email
Manager
24042 Email
Manager
24043 Email
Manager
24044 Email
Manager
25000 Email
Manager
25001 Email
Manager
25002 Email
Manager
25003 Email
Manager
25004 Email
Manager
25100 Email
Manager
25101 Email
Manager
25102 Email
Manager
25103 Email
Manager
25200 Email
Manager
25201 Email
Manager
25202 Email
Manager
25203 Email
Manager
25204 Email
Manager
25205 Email
Manager
25206 Email
Manager
25207 Email
Manager
25208 Email
Manager
25209 Email
Manager
25210 Email
Manager
25211 Email
Manager
25212 Email
Manager
25213 Email
Manager
25214 Email
Manager
25215 Email
Manager
25216 Email
Manager
25217 Email
Manager
25218 Email
Manager
25219 Email
Manager
25220 Email
Manager
25221 Email
Manager
25222 Email
Manager
25223 Email
Manager
25224 Email
Manager
25225 Email
Manager
25226 Email
Manager
25227 Email
Manager
25228 Email
Manager
25229 Email
Manager
25230 Email
Manager
25231 Email
Manager
25232 Email
Manager
25233 Email
Manager
25234 Email
Manager
25300 Email
Manager
25301 Email
Manager
25302 Email
Manager
25303 Email
Manager
25304 Email
Manager
25305 Email
Manager
25306 Email
Manager
25307 Email
Manager
25308 Email
Manager
25309 Email
Manager
25310 Email
Manager
25311 Email
Manager
25312 Email
Manager
25313 Email
Manager
25314 Email
Manager
25315 Email
Manager
25316 Email
Manager
25317 Email
Manager
25318 Email
Manager
25319 Email
Manager
25320 Email
Manager
25321 Email
Manager
25322 Email
Manager
25323 Email
Manager
25324 Email
Manager
25400 Email
Manager
25401 Email
Manager
25402 Email
Manager
25403 Email
Manager
25500 Email
Manager
25501 Email
Manager
25502 Email
Manager
25503 Email
Manager
25504 Email
Manager
25505 Email
Manager
25506 Email
Manager
25507 Email
Manager
25509 Email
Manager
25510 Email
Manager
25511 Email
Manager
25512 Email
Manager
25513 Email
Manager
25600 Email
Manager
25601 Email
Manager
25602 Email
Manager
25603 Email
Manager
25604 Email
Manager
25605 Email
Manager
25606 Email
Manager
25607 Email
Manager
25608 Email
Manager
25609 Email
Manager
25610 Email
Manager
25612 Email
Manager
25613 Email
Manager
25614 Email
Manager
25615 Email
Manager
25616 Email
Manager
25700 Email
Manager
25701 Email
Manager
25702 Email
Manager
25703 Email
Manager
25704 Email
Manager
25705 Email
Manager
25706 Email
Manager
25707 Email
Manager
31004 Nortel CCMM High
License
Manager
32201 MCMC 2
32202 MCMC 2
32203 MCMC 2
32204 MCMC 4
32205 MCMC 5
32206 MCMC 5
32207 MCMC 3
32208 MCMC 6
32209 MCMC 6
32210 MCMC
32211 MCMC 2
32212 MCMC 5
32213 MCMC 2
32214 MCMC 2
32215 MCMC 2
32216 MCMC 3
32217 MCMC 3
32218 MCMC 6
32219 MCMC 6
32220 MCMC 3
32221 MCMC 4
32222 MCMC 4
32223 MCMC 3
32224 MCMC 6
32225 MCMC 6
32226 MCMC 3
32227 MCMC 3
32228 MCMC 3
32229 MCMC 2
32230 MCMC 2
32231 MCMC 6
32232 MCMC 2
32233 MCMC 2
32234 MCMC 2
32235 MCMC 6
32236 MCMC 3
32237 MCMC 3
32238 MCMC 2
32239 MCMC 4
32240 MCMC 3
32241 MCMC 6
32242 MCMC 3
32243 MCMC 2
32244 MCMC
32245 MCMC
32246 MCMC
32247 MCMC
32248 MCMC
32249 MCMC
32250 MCMC
32251 MCMC
32252 MCMC
32253 MCMC
32254 MCMC
32255 MCMC
32256 MCMC
32257 MCMC
32258 MCMC
32259 MCMC
32260 MCMC
32261 MCMC
32262 MCMC
32263 MCMC
32265 MCMC
32266 MCMC
32267 MCMC
32268 MCMC
32269 MCMC
32270 MCMC
32271 MCMC
32272 MCMC
32273 MCMC
32274 MCMC
32275 MCMC
32276 MCMC
32277 MCMC
32278 MCMC
32279 MCMC
32280 MCMC
32281 MCMC
32282 MCMC
32283 MCMC
32284 MCMC
32285 MCMC
32286 MCMC
32287 MCMC
32288 MCMC
32289 MCMC
32290 MCMC
32291 MCMC
32292 MCMC
32293 MCMC
32294 MCMC
32295 MCMC
32296 MCMC
32297 MCMC
32298 MCMC
32299 MCMC
32300 MCMC
32301 MCMC
32302 MCMC
32303 MCMC
32304 MCMC
32305 MCMC
32306 MCMC
32307 MCMC
32308 MCMC
32309 MCMC
32310 MCMC
32311 MCMC
32312 MCMC
32313 MCMC
54000 Predictive
Outbound
54001 Predictive
Outbound
54002 Predictive
Outbound
54003 Predictive
Outbound
54004 Predictive
Outbound
54005 Predictive
Outbound
54006 Predictive
Outbound
54007 Predictive
Outbound
54008 Predictive
Outbound
54009 Predictive
Outbound
54010 Predictive
Outbound
54011 Predictive
Outbound
54012 Predictive
Outbound
54013 Predictive
Outbound
54014 Predictive
Outbound
54015 Predictive
Outbound
54016 Predictive
Outbound
54017 Predictive
Outbound
54018 Predictive
Outbound
54019 Predictive
Outbound
54020 Predictive
Outbound
54021 Predictive
Outbound
54022 Predictive
Outbound
54023 Predictive
Outbound
54024 Predictive
Outbound
54025 Predictive
Outbound
54026 Predictive
Outbound
54027 Predictive
Outbound
54028 Predictive
Outbound
54029 Predictive
Outbound
54030 Predictive
Outbound
54031 Predictive
Outbound
54032 Predictive
Outbound
54033 Predictive
Outbound
54034 Predictive
Outbound
54035 Predictive
Outbound
54036 Predictive
Outbound
54037 Predictive
Outbound
54038 Predictive
Outbound
54039 Predictive
Outbound
54040 Predictive
Outbound
54041 Predictive
Outbound
54042 Predictive
Outbound
54043 Predictive
Outbound
54044 Predictive
Outbound
54045 Predictive
Outbound
54046 Predictive
Outbound
54047 Predictive
Outbound
54048 Predictive
Outbound
54049 Predictive
Outbound
54050 Predictive
Outbound
54051 Predictive
Outbound
54052 Predictive
Outbound
54053 Predictive
Outbound
54054 Predictive
Outbound
54055 Predictive
Outbound
54056 Predictive
Outbound
54057 Predictive
Outbound
54058 Predictive
Outbound
54059 Predictive
Outbound
54060 Predictive
Outbound
54061 Predictive
Outbound
54062 Predictive
Outbound
54063 Predictive
Outbound
54064 Predictive
Outbound
54065 Predictive
Outbound
54066 Predictive
Outbound
54067 Predictive
Outbound
54068 Predictive
Outbound
54069 Predictive
Outbound
54070 Predictive
Outbound
54071 Predictive
Outbound
54072 Predictive
Outbound
54073 Predictive
Outbound
54074 Predictive
Outbound
54075 Predictive
Outbound
54076 Predictive
Outbound
54077 Predictive
Outbound
54078 Predictive
Outbound
54079 Predictive
Outbound
54080 Predictive
Outbound
54081 Predictive
Outbound
54082 Predictive
Outbound
54083 Predictive
Outbound
54084 Predictive
Outbound
54085 Predictive
Outbound
54086 Predictive
Outbound
54087 Predictive
Outbound
54088 Predictive
Outbound
54089 Predictive
Outbound
54090 Predictive
Outbound
54091 Predictive
Outbound
54092 Predictive
Outbound
54093 Predictive
Outbound
54094 Predictive
Outbound
54095 Predictive
Outbound
54096 Predictive
Outbound
54097 Predictive
Outbound
54098 Predictive
Outbound
54099 Predictive
Outbound
54100 Predictive
Outbound
54101 Predictive
Outbound
54102 Predictive
Outbound
54103 Predictive
Outbound
54104 Predictive
Outbound
54105 Predictive
Outbound
54106 Predictive
Outbound
54107 Predictive
Outbound
54108 Predictive
Outbound
54109 Predictive
Outbound
54110 Predictive
Outbound
54111 Predictive
Outbound
54112 Predictive
Outbound
54113 Predictive
Outbound
54114 Predictive
Outbound
54115 Predictive
Outbound
54116 Predictive
Outbound
54117 Predictive
Outbound
54118 Predictive
Outbound
54119 Predictive
Outbound
54120 Predictive
Outbound
54121 Predictive
Outbound
54122 Predictive
Outbound
54123 Predictive
Outbound
54124 Predictive
Outbound
54125 Predictive
Outbound
54126 Predictive
Outbound
54127 Predictive
Outbound
54128 Predictive
Outbound
54129 Predictive
Outbound
54130 Predictive
Outbound
54131 Predictive
Outbound
54132 Predictive
Outbound
54133 Predictive
Outbound
54134 Predictive
Outbound
54135 Predictive
Outbound
54136 Predictive
Outbound
54137 Predictive
Outbound
54138 Predictive
Outbound
54139 Predictive
Outbound
54140 Predictive
Outbound
54141 Predictive
Outbound
54142 Predictive
Outbound
54143 Predictive
Outbound
54144 Predictive
Outbound
54145 Predictive
Outbound
54146 Predictive
Outbound
54147 Predictive
Outbound
54148 Predictive
Outbound
54149 Predictive
Outbound
54150 Predictive
Outbound
54151 Predictive
Outbound
54152 Predictive
Outbound
54153 Predictive
Outbound
54154 Predictive
Outbound
54155 Predictive
Outbound
54156 Predictive
Outbound
54157 Predictive
Outbound
54158 Predictive
Outbound
54159 Predictive
Outbound
54160 Predictive
Outbound
54161 Predictive
Outbound
54162 Predictive
Outbound
54163 Predictive
Outbound
54164 Predictive
Outbound
54165 Predictive
Outbound
54166 Predictive
Outbound
54167 Predictive
Outbound
54168 Predictive
Outbound
54169 Predictive
Outbound
54170 Predictive
Outbound
54171 Predictive
Outbound
54172 Predictive
Outbound
54173 Predictive
Outbound
54174 Predictive
Outbound
54175 Predictive
Outbound
54176 Predictive
Outbound
54177 Predictive
Outbound
54178 Predictive
Outbound
54179 Predictive
Outbound
54180 Predictive
Outbound
54181 Predictive
Outbound
54182 Predictive
Outbound
54183 Predictive
Outbound
54184 Predictive
Outbound
54185 Predictive
Outbound
54186 Predictive
Outbound
54187 Predictive
Outbound
54188 Predictive
Outbound
54189 Predictive
Outbound
54190 Predictive
Outbound
54191 Predictive
Outbound
54192 Predictive
Outbound
54193 Predictive
Outbound
54194 Predictive
Outbound
54195 Predictive
Outbound
54196 Predictive
Outbound
54197 Predictive
Outbound
54198 Predictive
Outbound
54199 Predictive
Outbound
54200 Predictive
Outbound
54201 Predictive
Outbound
54202 Predictive
Outbound
54203 Predictive
Outbound
54204 Predictive
Outbound
54205 Predictive
Outbound
54206 Predictive
Outbound
54207 Predictive
Outbound
54208 Predictive
Outbound
54209 Predictive
Outbound
54210 Predictive
Outbound
54211 Predictive
Outbound
54212 Predictive
Outbound
54213 Predictive
Outbound
54214 Predictive
Outbound
54215 Predictive
Outbound
54216 Predictive
Outbound
54217 Predictive
Outbound
54218 Predictive
Outbound
54219 Predictive
Outbound
54220 Predictive
Outbound
54221 Predictive
Outbound
54222 Predictive
Outbound
54223 Predictive
Outbound
54224 Predictive
Outbound
54225 Predictive
Outbound
54226 Predictive
Outbound
54227 Predictive
Outbound
54228 Predictive
Outbound
54229 Predictive
Outbound
54230 Predictive
Outbound
54231 Predictive
Outbound
54232 Predictive
Outbound
54233 Predictive
Outbound
54234 Predictive
Outbound
54235 Predictive
Outbound
54236 Predictive
Outbound
54237 Predictive
Outbound
54238 Predictive
Outbound
54239 Predictive
Outbound
54240 Predictive
Outbound
54241 Predictive
Outbound
54242 Predictive
Outbound
54243 Predictive
Outbound
54244 Predictive
Outbound
54245 Predictive
Outbound
54246 Predictive
Outbound
54247 Predictive
Outbound
54248 Predictive
Outbound
54249 Predictive
Outbound
54250 Predictive
Outbound
54251 Predictive
Outbound
54252 Predictive
Outbound
54253 Predictive
Outbound
54254 Predictive
Outbound
54255 Predictive
Outbound
54256 Predictive
Outbound
54257 Predictive
Outbound
54258 Predictive
Outbound
54259 Predictive
Outbound
54260 Predictive
Outbound
54261 Predictive
Outbound
54262 Predictive
Outbound
54263 Predictive
Outbound
54264 Predictive
Outbound
54265 Predictive
Outbound
54266 Predictive
Outbound
54267 Predictive
Outbound
54268 Predictive
Outbound
54269 Predictive
Outbound
54270 Predictive
Outbound
54271 Predictive
Outbound
54272 Predictive
Outbound
54273 Predictive
Outbound
54274 Predictive
Outbound
54275 Predictive
Outbound
54276 Predictive
Outbound
54277 Predictive
Outbound
54278 Predictive
Outbound
54279 Predictive
Outbound
54280 Predictive
Outbound
54281 Predictive
Outbound
54282 Predictive
Outbound
54283 Predictive
Outbound
54284 Predictive
Outbound
54285 Predictive
Outbound
54286 Predictive
Outbound
54287 Predictive
Outbound
54288 Predictive
Outbound
54289 Predictive
Outbound
54290 Predictive
Outbound
54291 Predictive
Outbound
54292 Predictive
Outbound
54293 Predictive
Outbound
54294 Predictive
Outbound
54295 Predictive
Outbound
54296 Predictive
Outbound
54297 Predictive
Outbound
54298 Predictive
Outbound
54299 Predictive
Outbound
54300 Predictive
Outbound
54301 Predictive
Outbound
54302 Predictive
Outbound
54303 Predictive
Outbound
54304 Predictive
Outbound
54305 Predictive
Outbound
54306 Predictive
Outbound
54307 Predictive
Outbound
54308 Predictive
Outbound
54309 Predictive
Outbound
54310 Predictive
Outbound
54311 Predictive
Outbound
54312 Predictive
Outbound
54313 Predictive
Outbound
54314 Predictive
Outbound
54315 Predictive
Outbound
54316 Predictive
Outbound
54317 Predictive
Outbound
54318 Predictive
Outbound
54319 Predictive
Outbound
54320 Predictive
Outbound
54321 Predictive
Outbound
54322 Predictive
Outbound
54323 Predictive
Outbound
54324 Predictive
Outbound
54325 Predictive
Outbound
54326 Predictive
Outbound
54327 Predictive
Outbound
54328 Predictive
Outbound
54329 Predictive
Outbound
54330 Predictive
Outbound
54331 Predictive
Outbound
54332 Predictive
Outbound
54333 Predictive
Outbound
54336 Predictive
Outbound
54347 Predictive
Outbound
54348 Predictive
Outbound
54349 Predictive
Outbound
54350 Predictive
Outbound
54351 Predictive
Outbound
54352 Predictive
Outbound
54353 Predictive
Outbound
54354 Predictive
Outbound
54355 Predictive
Outbound
54356 Predictive
Outbound
54359 Predictive
Outbound
61150 CCMM_LM_S Critical In Grace Period, Time
ervice Remaining = %np1 days,
%np2 hours of 10 days Code =
%ads.
Probable
Description Impact Cause
Could not initialize COM. Please ensure all libraries
are available.
Unable to create a thread event.
Getting Mail
Deleting Mail
constr of MailStore
new id : %1
Retry succeeded!
Retry failed!
Tidying up
Mail is valid
Processing Part
%1
From Address: %1
Saving Attachment
Creating Attachment: %1
lastProcessAttempt: Filename: %1
processing header: %1
unfolded header: %1
processing token: %1
Sending Mail
No html part
Html part
Characterset: %1
Converting address: %1
%1
Error in test, %1
Building configs
opening session
%1
From address: %1
Closing session
sending %1 mails…
Thread waking up
Adding Attachment: %1
Retrieving Mail
%1
Using the custom Keyword Analyzer
%1 is: %2
Exception analyzing %1
Building Queries
From Address: [%1]
Remainder is: %1
RuleAdmin is: %1
isReply: %1
isNonDelivery: %1
Alimentum starting
MailBox:%1:%2
MsgUID: %1
MsgNo: %1
Locked loopDetectionSemaphore-detectLoop
mailConfig.isOutOfHoursRuleEnabled(): %1
parsedMail.applyOutOfHoursRule: %1
mailConfig.isContactCenterClosed(): %1
To: %1
CC: %1
From: %1
Subject: %1
Body: %1
--->IsEnabled = %1
---> serverUserName = %1
---> searchBase = %1
---> fileLocation = %1
---> serverAddress = %1
---> serverPort = %1
**** ERROR: %1
formatAttributes(): result with no attributes detected
vector size: %1
No subject to filter
No charset to filter
outOfHoursAutoResponseId %1
outOfHoursRuleEnabled %1
Server ID: %1
Server Name: %1
Server Port: %1
Server Backup: %1
Inbox: %1
Domain: %1
Display name: %1
In Threshold: %1
Enabled Value: %1
Match found
Skillset ID: %1
Caught exception: %1 : %2
Rule ID: %1
Rule Name: %1
getAutoNumberContactStatus -> %1
Attachment added
Action Added: %1
Barred EmailAddress: %1
myContact.getCustomerID().longValue(): %1
Subject: %1
lSkillID: %1
Customer Id Created: %1
Contact Id Created: %1
No from email address to filter
No to address to filter
No cc address to filter
No subject to filter
No html to filter
No charset to filter
No username to filter
No outboundOriginator to filter
No allToAddresses to filter
KeyWordGroup Id Created: %1
RuleKeyWordGroup Id Created: %1
_______________New
RuleKeyWordGroup__________________
RuleKeywordGroup Operator: %1
RuleKeywordGroup Sequence: %1
KeyWordGroup ID: %1
KeyWordGroup Name: %1
KeyWordGroup Query: %1
Rule Id Created: %1
Time taken for Rule.create is: [%1ms]
Inbox ID: %1
Name: %1
type: %1
UseOutOfHoursRule: %1
Rule Priority: %1
Rule Type: %1
IsOutOfHoursRuleEnabled: %1
Number of Chars: %1
Search Body: %1
Search Subject: %1
Exception information: %1
Contact already exists in CCMS.
ResetOpenContact called for contact in OPEN status
on database but not in CCMS.
Starting Auditor
There are no Priority %1 contacts for the Auditor to
process
There are no Drop contacts for the Auditor to process
Synchronizing buffers
Number of NEW contacts from database: %1
SER Exception:
General Exception:
SOAPException:
Inner SOAPException:
Socket Exception:
XML Exception
Entered SkillsetOnCPSEE()
Entered AgtSsMappingOnCPSEE()
Entered AgentOnCPSEE()
Beginning UnLinkAgentFromSkillset(List(string)
LoginIDs, string SkillsetName) Method
Beginning WaitForAgentAndSkillsetThreadsToFinish()
Method
Beginning ThreadToWriteSkillsetDataToSER()
Method
Beginning DeleteSkillset() Method, Setting up Skillset
object
Loading the Skillset:
Ending UnLinkAgentFromSkillset(List(string)
LoginIDs, string SkillsetName) Method
Ending WaitForOneMinuteIfServiceActive() Method,
Service is going down returning false
Mapping SkillsetName:
Mapping LogonID:
Ending WaitForAgentAndSkillsetThreadsToFinish()
Method, Predictive Service is in the process of
stopping, aborting the wait for Skillset Threads to
finish stage
Ending WaitForAgentAndSkillsetThreadsToFinish()
Method, Predictive Service is in the process of
stopping, aborting the wait for Skillset Threads to
finish stage
Ending WaitForAgentAndSkillsetThreadsToFinish()
Method, Predictive Service is in the process of
stopping, aborting the wait for Agents Threads to
finish stage
Ending WaitForAgentAndSkillsetThreadsToFinish()
Method, Predictive Service is in the process of
stopping, aborting the wait for Agents Threads at end
of method to finish stage
Error
Error
Error
Error
Error
Error
Warning
Warning
Warning
Warning
Error
Warning
Critical
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Communication Control Toolkit
Event
Number Source Severity Label
1001 CCT Server Information
1002 CCT Server Information
Probable
Description Impact Cause
CCT server starting (<version info>). Informational message
Connected to CMF (<version info>). Informational message
Service provider has shut down. All devices (such as addresses and terminals) associated
with the service provider cannot be controlled by CCT until
the service provider is restarted and returns to service.
CMF Contact Manager not found. No multimedia agent support will available in CCT.
CMF provider "{0}" not found. All devices (such as addresses and terminals) associated
with the service provider cannot be controlled by CCT until
the service provider object is located in the CMF and
returns to service.
Unable to find consult contact {0} in the CMF. The impact should be localized to a single contact.
Terminal mapped to CCT user has an unknown provider: The specified terminal will remain out of service.
Terminal={0}, Provider={1}
Terminal associated with Contact Center user has an The specified terminal will remain out of service.
unknown provider: Terminal={0}
Terminal associated with Contact Center user has an The specified terminal will remain out of service.
unknown provider: Terminal={0}, Provider={1}
Address mapped to CCT user has an unknown provider: The specified address will remain out of service.
Terminal={0}, Provider={1}
Terminal mapped to CCT user cannot be found: The specified terminal will remain out of service.
Terminal={0}
Address mapped to CCT user cannot be found: The specified terminal will remain out of service.
Address={0}
{0} Contact Center user(s) mapped to CCT user cannot The affected Contact Center user objects will not appear
be found. in the CCT user's session.
User session has no active resources associated. Check The CCT session will have no resources to control.
configuration.
Address related to terminal not found: Terminal={0}, The terminal will have an incomplete set of addresses
Related Address={1} associated with it.
Service Provider Status Event Error: providerName is Possible loss of all CCT functionality
null
or
Service Provider Status Event Error: statusType is null
or
Provider State Event Error: provider is null
Connection State Event Error: {0} is null Incorrect connection state displayed on CCT clients and/or
or stale contacts left around.
Connection State Event Error: (State={0}): {1} is null
or
Connection State Event Error (State={0}: Contact {1} has
already been deleted.
TerminalConnection State Event Error: {0} is null Incorrect terminal connection state displayed on CCT
or clients and/or stale contacts left around.
TerminalConnection State Event Error: (State={0}): {1} is
null
or
TerminalConnection State Event Error (State={0}):
Contact {1} has already been deleted.
Address Property Event Error: property=null CCT clients do not receive all the address property events
that are expected.
Terminal Property Event Error: property=null CCT clients do not receive all the terminal property events
that are expected.
Contact Property Event Error: property=null or Contact CCT clients do not receive all the contact property events
Property Event Error: contact=null that they expect.
Connection Property Event Error: property=null or CCT clients do not receive all the connection property
Connection Property Event Error: contact=null events that they expect.
Null contact reference in ContactReferenceArray or Got Failures or unexpected results occur when conference or
null ControllerTerminalConnectionID from contact transfer features are invoked by CCT clients.
reference.
TerminalConnection received from the CMF with a null CCT clients do not receive all the terminal connection
connection: ID={0} state events that are expected.
<JAVA exception type>\n--------\nCONTEXT: <object Possible loss of CCT functionality
causing exception>\nCAUSE: <what caused
exception>\nJAVA EXCEPTION: <java exception stack
trace>
<.NET exception stack trace>\n--------\nCONTEXT: Possible loss of CCT functionality
<object causing exception>\nCAUSE: <what caused
exception>
Event delivery thread {0} has exited. No impact if seen as part of a system shutdown.
Otherwise, a brief loss of events to one CCT client may
occur.
Contact Center User \"{0}\" mapped to CCT user does The CCT user cannot use the specified Contact Center
not exist in the CMF users.
or
{0} Contact Center Users ({1}) mapped to CCT user do
not exist in the CMF.
User Property Event Error: property=null CCT clients do not receive all the agent property events
that they expect.
Failed to acquire a {0} license for {1} : LimitExceeded The voice terminal specified by {1} will be out of service.
Failed to acquire a {0} license for {1} : {2} The voice terminal specified by {1} will be out of service.
Terminal mapped to CCT user with no related address The specified terminal will not be part of the CCT user's
mapped. Access to terminal "{0}" not granted. available devices.
Address mapped to CCT user with no related terminals The specified address will not be part of the CCT user's
mapped. Access to address "{0}" not granted. available devices.
CCT server startup failed - see exception logs. CCT is not operational.
CCT/CMF terminal type mismatch for terminal {0}: The terminal will not be available for use by CCT clients.
CCT={1}, CMF={2}.
CCT API service endpoint started with public address Informational message
"{0}". [Maximum Sessions: {1}]
CCT API service endpoint stopped. Informational message
Communication with the License Manager is operational Informational message
or
Communication with the License Manager is unknown
or
Communication with the License Manager has been
restored.
Null contact reference in ContactReferenceArray or Got No impact until the grace period expires.
null ControllerTerminalConnectionID from contact
reference.
The grace period for restoring communication with the CCT is not operational.
License Manager has expired.
The performance counter category "{0}" does not exist No operational impact other than a loss of performance
or counters.
The performance counter category "{0}" appears to be
disabled
or
Unable to verify performance counter category "{0}". No
OMs will be collected for this category.
Contact State Event Error: {0} is null Possibility for stale contacts to be left around
or
Contact State Event Error: (State={0}): {1} is null
Contact Force Timer Event Error: connection=null CCT clients do not receive all the ForcedAnswer events
or that they expect.
Contact Force Timer Event Error: Connection has a null
contact
or
Contact Force Timer Event Error: Connection has a null
terminal connection array
or
Contact Force Timer Event Error: A terminal connection
is not to an agent terminal
or
Contact Force Timer Event Error: Connection has a null
address.
The client endpoint cannot be determined. Please NCCT security logs cannot display the IP address of the
ensure that the .NET Framework Version 3.5 is installed. client that is connected to the server.
The CMF has recovered from a replication failure: {0} Possible loss of service
CCT session startup failed: The maximum capacity of {0} The affected CCT client will fail to connect to the CCT
{1} resources has been reached. These resources are server.
currently being consumed by {2} active sessions.
Addition of resources to session failed: The maximum The affected CCT client will not see the new recourses
capacity of {0} {1} resources has been reached. These that have been assigned.
resources are currently being consumed by {2} active
sessions.
Failed to read parameters for CMF request: <request CCT request fails
type>
Failed to set external ID for CMF request: <request CCT request fails
type>
An unexpected error occurred during processing of CMF CCT request fails
request: <request type>
<request type> error: No address found for terminal %s. The request made by the CCT application failed due to a
CommServerError.
<request type> error: No forwarding instructions in The terminal forwarding the instructions request made by
request. the CCT application failed due to a CommServerError.
Failed to set static <object type> capabilities. CCT client applications may not operate correctly.
Failed to set initial "Do Not Disturb" state for terminal The DN state for the specified terminal may be incorrect.
"%s".
Failed to set initial "Forwarding" state for terminal "%s". The forwarding state for the specified terminal may be
incorrect.
Setup of initial device states failed. The DND or forwarding state of one or more terminals
may be incorrect.
Failed to set initial agent state for terminal "%s" The logged in or the ready status of one or more agent
or terminals may be incorrect.
Failed to set initial agent states.
Failed to remove (logout) agent from terminal "%s". The logged in status of the agent terminal may be showing
an incorrect state.
An unexpected error occurred while processing a "%s" One or more of the properties associated with the
event for terminal "%s". specified terminal may be incorrect.
Failed to update <ReadyStatus | The ready status or not ready reason code (or both)
NotReadyReasonCode> on terminal "%s". showing on the terminal may be incorrect.
Failed to update ActivityCode on terminal "%s". The activity code showing on the terminal may be
incorrect.
Failed to set state to %s on connection to address %s. The connection to the specified address may appear to be
in the incorrect state.
Attempted invalid state transition from %s to %s on The connection to the specified address may appear to be
connection to address %s. in the incorrect state.
Attempted invalid state transition from %s to %s on The terminal connection to the specified address may
terminal connection to address %s. appear to be in the incorrect state.
Failed to remove contact from the CMF. Possible stale contacts appearing on CCT client
applications.
Failed to create connection/terminal-connection in the Inaccurate contact state information appearing on CCT
CMF. client applications
Failed to remove Contact Reference from contact %s. Inaccurate transfer or conference state information
appearing on CCT client applications
Failure during processing of call event: %s Inaccurate contact state information appearing on CCT
client applications
Failed to create contact %ld (%#lx) in the CMF. The contact does not appear on CCT client applications.
Failed to set up %s contact references for consult Inaccurate transfer or conference state information
contact %s. appearing on CCT client applications
Failed to add address "%s" to the CMF. The specified address will not be usable in CCT.
Failed to add address to terminal in the CMF. Address: The specified address will not be usable in CCT.
"%s", Terminal: "%s"
Failed to add terminal "%s" to the CMF. The specified terminal will not be usable in CCT.
Failed to remove address "%s" from the CMF. Potential resource shortages or problems can be
encountered if the address is re-added at a later date.
Failed to remove terminal "%s" from the CMF. Potential resource shortages or problems can be
encountered if the terminal is re-added at a later date.
Failed to create treatment address "%s" in the CMF. A contact currently controlled at a Route Point Address
may have an incorrect treatment type displayed.
Failed to create treatment terminal "%s" in the CMF. A contact currently controlled at a Route Point Address
may have an incorrect treatment type displayed.
Failed to read AttachedData from contact. Data attached to a contact may be incorrect.
Failed to open address "%s". TAPI error code: %#lx. The specified address will not be usable in CCT.
TAPI configuration mismatch: <error text> Missing or inoperable addresses or terminals in CCT.
<address type> address \"%s\" is mapped to %d enabled The specified address will not be usable in CCT.
terminals. This address will not be available until it is
mapped to exactly one terminal.
<terminal type> terminal "%s" is mapped to %d The specified terminal will not be usable in CCT.
addresses. This terminal will not be available until it has
been mapped to 1 or 2 addresses.
RoutePoint address "%s" is mapped to %d terminal(s). The specified Route Point Address will not be usable in
This address will not be available until the terminal CCT.
mappings are removed.
Failed to set up address<->terminal relationship "%s"<- The specified address and terminal will not be usable in
>"%s". The <address|terminal> does not exist in the CCT.
CMF.
No terminal matching "%s" was found in the CCT The specified terminal will not be usable in CCT.
database.
No enabled address matching "%s" was found in the The specified address will not be usable in CCT.
CCT database.
%sTerminal "%s" is mapped to a RoutePointAddress in The specified terminal will not be usable in CCT.
the CCT Database. The terminal will not be added to the
CMF
or
%sTerminal "%s" is not mapped to any enabled
addresses in the CCT Database. The terminal will not be
added to the CMF
or
%sTerminal "%s" is mapped to more than two enabled
addresses in the CCT Database. The terminal will not be
added to the CMF.
%sAddress "%s" is mapped to %d enabled terminal(s) in The specified address will not be usable in CCT.
the CCT database. This address will not be added to the
CMF.
Failed to send success response for <request type> A CCT client request may receive a timeout error.
[Req: %ld]
or
Failed to send failure response for <request type> [Req:
%s]
Failed to delete contact object %ld. Memory leak or possible problems creating contacts in the
future.
Performance warning: deadline for setting master status The voice devices may go out of service.
to ENABLED missed by %dms.
The call event queue has increased to a minor level CCT client applications may be slow in displaying contacts
(Current=%ld, Peak=%ld). to the users.
The call event queue has increased to a major level CCT client applications may be slow in displaying contacts
(Current=%ld, Peak=%ld). to the users.
The call event queue has increased to a critical level CCT client applications may be slow in displaying contacts
(Current=%ld, Peak=%ld) to the users.
or
The call event queue is at a critical level and has peaked
higher (Current=%ld, Peak=%ld).
The call event queue has returned to a normal level Informational message
(Current=%ld, Peak=%ld).
The call event queue has decreased to a minor level None
(Current=%ld, Peak=%ld).
The call event queue is no longer at critical levels None
(Current=%ld, Peak=%ld).
Service failed to create provider. CCT is inoperable.
TAPI SP Failed to Shutdown. The TAPI SP shutdown has not completed within the
allotted timeout period.
TAPI SP Timeout problem. A CCT operation has failed.
ACDProxy number of lines opened and failed to open. Informational message. Any lines that failed to open will
be out of service in CCT.
ACDProxy service started. Informational message
ACDProxy Initialization complete. Informational message
NCCT Logging Service is running. Informational message
NCCT Logging Service removal The Logging service has been removed and will no longer
run. No more trace logs will be written by the NCCT
components.
Starting logging for log <component_name> Informational message
Could not [create|open|read|write <value_name> to] Cannot configure the NCCT Logging Service
registry key <key_name>.
Failed to open file <filename> Cannot log messages to file
Wait [failed|abandoned] . Ending logging for log Logging for the component has stopped.
<component>
Couldn't create a reader for stream <component> Cannot log messages to file
NCCT Logging Service EventLoggerSingleton NCCT Logging Service events will be logged to the
constructor: error accessing NCCT Error log Application event log instead of to the NCCT Error log.
Fatal error in NCCT Logging service NCCT Logging Service cannot continue. No more trace
(EventLoggerSingleton constructor) logs will be written.
Cannot read from or write to Database Cannot configure CCT
Delete Network/IVR from TAPI for CS1000 CCT CS 1000 configuration change
Update TAPI SP for CS1000 Network/IVR CCT CS 1000 configuration change
Add Network/IVR to TAPI SP for CS1000 CCT CS 1000 configuration change
Failed to start service The indicated CCT service is not started, which is likely to
leave CCT inoperable. SMON will keep retrying.
Failed to start service in a timely fashion The indicated CCT service is not started, which is likely to
leave CCT inoperable. The service may start, given more
time.
Failed to stop service Informational message
SMON failed to stop service in a timely fashion. Service Informational message
killed.
Application log
Application log
Application
Application
Application
Application
Application
Application
Application