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Project Report On Infosys BECG SEE
Project Report On Infosys BECG SEE
“INFOSYS”
PREPARED BY
DEEPAK PRITHIANI
(MBA SEMESTER – 4)
ENROLLMENT NUMBER
20SOMBA21514
20SOMBA2150
GUIDED BY
PROF. YASHPAL SINH ZALA
SUBMITTED TO
FACULTY OF MANAGEMENT
RK UNIVERSITY
RAJKOT
ACKNOWLEDGEMENT
As part of ciriculam of MBA semester 4 . We have done project report of Business Ethics &
Corporate Goverance project report . we take honor to thank the management. We would
also thank Prof. Yashpal Zala for their constant help to complete this project.
We would lastly thank R.K. university to have particular studies as part of syallabus to help
us to get particualar knowledge.
DECLARATION
We Deepak Prithiani-20SOMBA21514, Bharvi Dave-20SOMBA21505 students of 4
semester MBA of RK university, hereby declare that the business ethics & corporate
governance work done in this report is our original contribution and has been carried out
under the supervision of Prof. Yashpal Zala (SOM).
I.N.D.E.X.
4. Conclusion 25
5. suggestion 26
Infosys helps clients in 45 countries to create and execute different strategies for
their digital transformation.
Infosys has more than 2,00,000 employees working and with their dedication and
hard work today Infosys has grown to become US$10.9 billion with market
capitalization of US$39 BILLION.
Infosys limited known as Infosys technologies limited was established in the year
1981 by N.R. Narayan Murthy and team of six engineers in Pune and with just initial
capital of US$250.
In the year 1993 Infosys went public and introduced employee stock program.
Infosys is recognized as one of the most ethical companies by Ethisphere Institute.
In the year 1999 it was the first Indian company to be listed in NASDAQ thus
making it costliest share on the market of India. In the year 1999 Infosys was among
the 20 biggest companies by market value on NASDAQ.
In year 2021 they crossed milestone of Rs 1,00,000 crore revenue in FY 21. They
announced Canadian expansion to Calgary doubling workforce to 4000 by 2023.
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Functional areas of Infosys
1. Personnel management –
Recruitment is the process of actively seeking out, finding and hiring candidate for
specific position or job. The recruitment process of Infosys is as under
Identify vacancy
Managing response
Shortlisting
Arrange interview
There are three modes of recruitment in Infosys are direct mode, indirect
mode and third-party mode.
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There are various facilities provided to employees are employee training,
events, recreation, insurance & security facilities, maternal facilities,
transport facilities, ESOP and rewards system.
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2. Financial Management -
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Detail of Company Product & Services
Infosys enjoys a hard-won reputation for honesty, integrity and fair dealing.
Without question, this reputation for integrity is an invaluable part of our success.
There are certain regulations that Infosys is subject to and we should ensure that we
comply both in letter and in spirit with these as is applicable.
Digital advancements and focus on customer centric business models is creating new
opportunities for enterprises. Our digital architecture drives outcomes for enterprises
across five areas – Experience, Insight, Innovate, Accelerate and Assure.
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Industry overview
.
o In august 2021 the union minster of state electronics and information
technology announced that they are focus on areas like cybersecurity,
artificial intelligence and block chain technology.
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Market Share, revenue & customer base
o Revenue can be defined as the amount of money a company receives from its
customers in exchange for sale of goods. Infosys revenue for the quarter
ending December 31, 2021 was $4.250B, an 20.88% increase year over year.
o Infosys annual revenue for 2020 was $12.78B an 8.31% increase from 2019.
o Infosys annual revenue for 2019 was $11.799 B an 7.86% increase from
2018.
Market share -
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2.Ethical Practises of Company
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Ethical policies
Infosys enjoys a hard-won reputation for honesty, integrity and fair dealing. Without
question, this reputation for integrity is an invaluable part of our success. There are certain
regulations that Infosys is subject to and we should ensure that we comply both in letter and
in spirit with these as is applicable.
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Code of conduct
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Ethical and unethical Practices in the Company
Ethical Practices
Marketing Department
The service marketing mix is a combination of the different elements that companies
use to communicate their organizational and brand message to customers. The mix
consists of the Seven Ps i.e. Product, Pricing, Place, Promotion, People, Physical
Evidence and Process. It is the key foundation on which most modern marketing
strategies and business activities are based. We shall now decode the Marketing Mix
of Infosys.
Product Strategy
The product strategy of Infosys is to provide business and consulting solutions to
various industries like pharmacy, insurance, mass media, transport services, retail,
manufacturing, banking, defence, energy, etc. Also, it exercises data for these
companies and cultivates software that is based on the needs of the business.
Infosys provides corporate governance data as well, analytics like sentiment analysis
of different companies to see how consumers are reacting to their products.
Pricing Strategy
Infosys has diverse service and solutions offerings and the pricing is dependent on
factors like client, geography, industry, forex and the solutions sought by the
companies.
Infosys enjoys the benefit of lower labour costs in India with a high skill set. The
company capitalised on the increasing volume of engineers in the 2000s and hired
cheap, high-skilled labour.
The main aim of Infosys is to enter into more and more diverse industries. Therefore,
it follows a penetration pricing strategy, which means that it offers services at a low
price while ensuring the precision and quality of services.
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Promotion Strategy
Infosys regularly organises and conducts promotional activities that build interest
and maintain goodwill at the same time. The company has undertaken various
academic initiatives which provide opportunities for employees to manage working
and learning together by company-sponsored trips, case studies, speaker sessions,
etc. An initiative called Infosys Foundation which caters to the green aspect of the
company has been underway leading to Infosys becoming the one of top twenty
green companies. Infosys also hands out an accolade called the Infosys Prize to a
scientist, engineer, researcher, etc. from India, a corpus of rupees sixty-five Lacs, a
certification and a golden medallion. Infosys has brand awareness in the field of
software, BPO, KPO, etc.
People
Infosys is one of the top recruiters in India in the IT and consulting sector.
Employees are required to possess competencies like advisory skills, communication
skills, management skills, technical language skills, etc. Infosys employs 200,000
employees that serve globally.
Physical Evidence
Infosys Marketing Strategy and Case Study - Marketing Mix of Infosys - Physical
Evidence. The company has 82 sales and marketing offices and 123 development
centres across the world as of 31 March 2018, with major presence in India, United
States, China, Australia, Japan, Middle East and Europe.
In 2019, 60%, 24%, and 3% of its revenues were generated from projects in North
America, Europe, and India, respectively. The remaining 13% of revenues were
derived from the rest of the world.
Process
Infosys is involved in software development tailored to the needs of the client, ISP
providers, interactive data access, analytics and online database management. At
Infosys, there are units like BPOs and LPOs, etc., where clients are divided based on
their functional needs. Zero Distance is a framework followed at Infosys which
stands for eliminating all gaps between the client, his needs and the employee
working on it. So that the processes are faster, more apt and streamlined to client
needs. This leads to increased customer satisfaction. Infosys is perceived to be a
company that hires and values only performers.
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HR Department
Finance Department
In, 2020 ushered many hardships for the world putting us through one of the most
difficult tests of all times. While addressing various tough challenges, we saw
companies not just working towards earning the trust of stakeholders through
resilience and a commitment to ethics, transparency, and integrity but advancing
their corporate cultures for the greater good. We are delighted to acknowledge
Infosys for its firm commitment to creating the highest value for the communities
they serve while prioritizing social imperatives. We would like to congratulate
everyone at Infosys for earning this designation."
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Workplace ethics and Ethical Leadership
Infosys Leadership Institute (ILI) is committed to helping leaders assume greater
roles and positively influence their teams, clients and the community at large. We
believe that it takes an entire community including internal and external stakeholders
to nurture an environment for learning and growth.
Infosys Leadership Blueprint is our common point of reference, and knits the four
key dimensions i.e. Inspire Transformation, Unlock Synergies, Amplify Team
Potential and Unleash Impact for Clients and Infosys to help our leaders be ready for
the future. This framework is integrated into our developmental interventions,
assessment and talent review cycles.
Developmental Insights: We deploy a host of tools to help our leaders become better
aware of their leadership personalities and styles.
Our universal offerings include blended learning experiences that addresses common
developmental needs across levels and geographies.
Customized interventions for Sales and Delivery Units, including the Infosys Sales
Academy dedicated to assessment and business linked developmental modules for
our sales leadership.
For select promising leaders, we have an esteemed program in partnership with
world-class universities and learning partners. This includes stretched global
assignments to apply their learnings on a real-time basis, internal and external
coaches as well as opportunities to interface with senior leaders within Infosys and
the industry.
Infosys Leadership Institute works towards facilitating an ecosystem that helps
leaders invest in their own development and become better at not just what they do
but also the kind of leader they become.
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CORPORATE GOVERENCE
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Structure of Corporate Governance
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Board Formation
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on March 31, 2018, our Board comprised nine members, consisting of one non-executive,
non-independent Chairman, two executive directors, and six independent directors.
Independent directors constitute 67% of the Board’s strength – more than the requirements
of the Companies Act, 2013 and the Listing Regulations. Three out of nine members are
women, making up 33% of the Board’s strength. The Board periodically evaluates the need
for change in its size and composition.
The average tenure of members on our Board is 2.6 years as of March 31, 2018. The average
tenure of executive directors (whole-time directors) is 2.2 years, independent directors is 3.1
years and that of the non-executive, non-independent director is 0.6 years.
Remuneration
Non-executive / independent directors’ remuneration (commission)
Shareholders, at the 34th Annual General Meeting (AGM) held on June 22, 2015, approved
a sum not exceeding 1% of the net profits of the Company per annum calculated in
accordance with the provisions of Section 198 of the Act, to be paid and distributed among
some or all of the directors of the Company (other than the Managing Director and whole-
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time directors) in a manner decided by the Board. This payment will be made with respect to
the profits of the Company for each year.
We have paid ₹ 8.71 core to our independent directors for the year ended March 31, 2018.
Nandan M. Nilekani, Chairman, voluntarily chose not to receive any remuneration for his
services rendered to the Company. Additionally, independent directors are also reimbursed
for expenses incurred in performance of official duties. The aggregate amount was arrived at
using the following criteria:
Particulars in ₹ core in US$
The Board believes that the above compensation structure is commensurate with global best
practices in terms of remunerating non-executive / independent directors of a company of
similar size, and adequately compensates for the time and contribution made by our non-
executive / independent director
The Chairman will take a lead role in managing the Board and facilitate effective
communication among directors. He is responsible for matters pertaining to governance,
including the organization, composition and effectiveness of the Board and its committees,
and the performance of individual directors in fulfilling their responsibilities. The Chairman
will provide independent leadership to the Board, identify guidelines for the conduct and
performance of directors, and oversee the management of the Board’s administrative
activities, such as meetings, schedules, agenda, communication and documentation.
The Chairman will actively work with the nomination and remuneration committee to plan
the composition of the Board and Board committees, induct directors to the Board, plan for
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director succession, participate in the Board effectiveness evaluation process and meet with
individual directors to provide constructive feedback and advice.
The CEO & MD acts as a link between the Board and the Management and is also
responsible for leading and evaluating the work of other executive leaders including Chief
Operating Officer (COO), presidents and executive vice presidents as per the organization
structure.
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applicable law. Everyone working for or with the Company has a duty to cooperate in the
investigation of reports of violations. Failure to cooperate in an investigation, or deliberately
providing false information during an investigation, can be the basis for disciplinary action,
including termination of employment. If, at the conclusion of its investigation, the Company
determines that a violation has occurred, the Company will take effective remedial action
commensurate with the nature of the offense. This action may include disciplinary action
against the accused party, up to and including termination. Reasonable and necessary steps
will also be taken to prevent any further violations of Company policy
Retaliation is not tolerated
There shall not be any adverse action against any Person for complaining about, reporting,
or participating or assisting in the investigation of, a reasonably suspected violation of any
law, this Policy, or the Company’s Code of Conduct and Ethics. The Company takes reports
of such retaliation seriously. Incidents of retaliation against any Person reporting a violation
or participating in the investigation of a reasonably suspected violation will result in
appropriate disciplinary action against anyone responsible, including possible termination of
employment. Those working for or with the Company who engage in retaliation against
reporting Persons may also be subject to civil, criminal and administrative penalties.
Document Retention
All documents related to reporting, investigation and enforcement pursuant to this Policy
shall be kept in accordance with the Company’s record retention policy and applicable law.
Modification
The Audit Committee or the Board of Directors of Infosys can modify this Policy
unilaterally at any time without notice. Modification may be necessary, among other
reasons, to maintain compliance with federal, state or local regulations and / or
accommodate organizational changes within the Company.
ACKNOWLEDGMENT AND AGREEMENT REGARDING THE
WHISTLEBLOWER POLICY
I understand and agree that to the extent I do not use the procedures outlined in the Whistle-
blower Policy, the Company and its officers and directors shall have the right to presume
and rely on the fact that I have no knowledge or concern of any such information or conduct.
____________________________
Employee’s signature
____________________________
Employee’s Name
___________________________
Date
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CSR Practices
Infosys Limited (“Infosys” or “the Company”) has been an early adopter of corporate social
responsibility (“CSR”) initiatives. Along with sustained economic performance,
environmental and social stewardship is also a key factor for holistic business growth. The
Company established the Infosys Foundation in 1996 as a not-for-profit nodal body aimed at
providing a dedicated approach to community development and also to fulfil our CSR
commitments. Infosys Foundation works towards removing malnutrition, improving
healthcare infrastructure, supporting primary education, rehabilitating destitute individuals
and caring for animals, and preserving Indian art and culture. Infosys Foundation partners
with non-government organizations (NGOs) to make a difference among local communities.
The Company’s focus has always been to contribute to the sustainable development of
society and the environment, and to make our planet more liveable for future generations.
OBJECTIVES
Infosys’ CSR Policy intends to:
• Strive for economic development that positively impacts society at large with minimal
resource footprint.
• Embrace responsibility for the Company’s actions and encourage a positive impact through
its activities to alleviate hunger, poverty and malnutrition; to protect the environment; and to
support communities, stakeholders and society.
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Eradicating extreme hunger, poverty and malnutrition, promoting preventive healthcare and
sanitation and making available safe drinking water.
• EDUCATION:
Promoting education, including special education and employment-enhancing vocational
skills, especially among children, women, the elderly and the differently abled, and
livelihood enhancement projects; monetary contributions to academic institutions for
establishing endowment funds, chairs, laboratories, etc., with the objective of assisting
students in their studies, this also includes skilling and reskilling initiatives for those who are
in need.
• RURAL DEVELOPMENT PROJECTS:
Strengthening rural areas by improving accessibility, housing, drinking water, sanitation,
power and livelihoods, thereby creating sustainable villages.
• GENDER EQUALITY AND EMPOWERMENT OF WOMEN:
Promoting gender equality and empowering women; setting up homes, hostels and day care
centres for women and orphans; setting up old age homes and other similar facilities for
senior citizens; and adopting measures for reducing inequalities faced by socially and
economically backward groups.
• ENVIRONMENTAL SUSTAINABILITY:
Ensuring environmental sustainability, ecological balance, protection of flora and fauna,
animal welfare, agro-forestry, conservation of natural resources and maintaining the quality
of soil, air and water.
• NATIONAL HERITAGE, ART AND CULTURE:
Protecting national heritage, art and culture, including the restoration of buildings, sites of
historical importance, and works of art; setting up public libraries; reviving, promoting and
developing traditional arts and handicrafts.
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as per the recommendations of the CSR Committee at any time during the financial year,
based on reasonable justification.
6. IMPACT ASSESSMENT
Impact assessment shall be undertaken by the Company or by recipient or by implementing
agency as required by and in the manner set out under Applicable Law, and the impact
assessment report(s) shall be placed before the CSR Committee and the Board, and shall be
disclosed as legally required.
7. COMPOSITION OF CSR COMMITTEE AND DISCLOSURES
The CSR Committee shall be comprised in accordance with the requirements of Applicable
Law. This CSR Policy, details of the composition of the CSR Committee and projects
approved by the Board shall be hosted on the
8. GOVERNANCE
The Company can undertake CSR activities either by itself or through other entities eligible
to undertake CSR activities under Applicable Law. Accordingly, Infosys Foundation or such
other entity will work closely with and support the Board and the CSR Committee in
carrying out the CSR activities of the Company. Infosys Foundation or such other entity will
assist the CSR Committee in identifying the areas of CSR activities and execution of
initiatives as per defined guidelines. Infosys Foundation or such other entity will also assist
the Board and the
CSR Committee in reporting the progress of deployed initiatives and in making appropriate
disclosures (internal / external) on a periodic basis.
9. FUNDING, SELECTION AND MONITORING PROCESS
Infosys Foundation or such other entity will receive requests for funding of projects
throughout the calendar year. Its panel of experts will evaluate proposals received under the
Infosys Foundations’ or such other entity’s focus areas and projects will be prioritized by
assessing their potential impact. The Infosys Foundation or such other entity will then
forward its recommendations to the CSR Committee. The CSR Committee will deliberate on
the proposals and approve proposals for implementation at its discretion.
Infosys’ representatives and / or Infosys Foundation or such other entity will collaborate
with stakeholders to monitor the status of each project and will report its findings to the CSR
Committee periodically to enable the Board and the Management of the Company to meet
their reporting, monitoring and other legal obligations. In any year, where the Company has
spent in excess of its CSR obligation, such excess spending shall be available for set off
against the Company’s CSR obligations for up to the next three financial years in
accordance with Applicable Law, and the Board shall be competent to pass a resolution in
this regard.
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Conclusion
Infosys is a global leader in next-generation digital services and consulting. It has enabled
clients in 46 countries to navigate their digital transformation, with nearly four decades of
experience in managing the systems and workings of global enterprises. Their distinct
service offerings clearly have many takers and they only continue to grow and expand their
portfolio. The company is doing well on promotional fronts, while maintaining its brand as
one of the top names. But with increasing competition in the industry, the company needs to
constantly evaluate its position and be at par with the rest.
Infosys is one of the top reached company when it is termed to be with the ethical practices
and the governance of the system
It is one of the finest structured process in today’s era.
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Suggestion
They need to even expand their business in other sector also.
They should try in the telecom sector as they are having very good
infrastructure.
They should focus more on still the employees training and some of the other
policy.
They should take over small companies.
They should not change the board directors at growing market.
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Learning from project
To gain such a deep knowledge about in and out of such a huge MNC
To know the proper meaning and working of ethics and governance system of any
company.
To educate the new company laws and the frame work of the same.
The time bound ship and the practical implication for the same.
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