Michael W.

Stief
751 Dartmoor Ave
Williamstown, NJ 08094
Phone: 856.629.1264 msa72788@westpost.net Cell: 609.221.4716
Summary
A self-motivated energetic service-oriented management professional
with proven strengths in planning, communication, and organization
skills. Offers special talent establishing teams, implementing
effective procedures, and managing people, products, and services.
Versatile leader who thrives working with teams in a variety of
business environments.
Professional Experience
Delta T. Group, Bryn Mawr, PA 2008 - 2009
Senior Operations Director

Coordinated sales and operational activities for national behavioral

healthcare staffing organization
* Maximized company profitability by directing individual locations,
providing high quality customer relations and delivering service
through a trained and motivated team
* Maintained and grew client base by creating and implementing
office business plans targeting specific accounts. Built
professional relationships with clients based on open
communication and trust.
* Ensured each office achieved their budgeted P & L, primary and
supportive metrics expectations, and followed the organizations
core processes on a consistent basis.
* Provided ownership with reports depicting affiliate financial
performance on a weekly, monthly and quarterly basis.
* Selected, trained, and coached field leadership on achieving
priorities, setting expectations and delivering organizational
core competencies
* Provided input into the development of sales and advertising
strategies in order to capitalize on company financial
investments.

Wawa, Inc., Wawa, PA 1985 - 2008

Director of Store Operations 2003 - 2008
Directed all operational activities in the states of Delaware and
Maryland; 72 store locations.
* Achieved profitability of divisional stores by establishing and
gaining alignment on budgeted goals and store metrics.
* Gained alignment with Wawa's strategic goals and initiatives by
communicating clear and concise expectations.
* Reached $1.6 billion dollar sales forecast by implementing sales,
fuel and marketing strategies.
* Lead, managed and developed 2800 store and field associates by
creating aligned teams along with individual business and career
 goals.
* Fostered synergy between Store Operations, Marketing, and
Distribution networks through the Strategic Partnership process.
* Developed customer-centered processes to ensure that internal and
external customer needs were satisfied; nearly 83 million
customers yearly.
* Lead corporate initiatives in the areas of labor, performance
management, and distribution; presented updates at Management
Committee and Board of Director meetings
* Collaborated with field Human Resource team to manage the staffing
portfolio and ensure a stable workforce.
Michael W. Stief Page Two
WAWA, INC. (Continued)
Store Operations Training Supervisor 1989 - 2003
Supervised 25-30 store locations throughout the states of New Jersey,
Delaware, and Maryland including an operating budget of $340 million.
Coached, mentored, and developed a team of 250 management associates
and 1100 customer service associates.

* Built market strategies in both core and expansion areas of

operation that delivered significant sales increases and cost
savings.
* Achieved organizational profit goals each year by 100% or more by
developing and implementing short and long range plans.
* Ensured that company policies and procedures were executed within
all locations holding each level of management appropriately
accountable.
* Enhanced operational awareness throughout internal departments by
participating in cross-functional partnerships producing
collaborative corporate wide business solutions
* Recognized as a 9 time President's Club inductee.
Store Manager 1985 - 1989
Managed individual Wawa store locations throughout Camden, Gloucester,
and Burlington Counties.
* Recruited, selected, and trained a team of 30 to 50 store
associates.
* Implemented all corporate programs.
* Participated in the preparation of budgets and ensured budgetary
commitments were achieved at a minimum of 100% of the expectation.
* Created an atmosphere delivering legendary customer service by all
associates through being a positive role model and providing
constant feedback.
* Administered associate evaluations providing ongoing feedback and
creating developmental plans for those team members desiring
advancement opportunities.
Education
BA, Organizational Dynamics and Human Performance Management,
Immaculata University, Immaculata, PA, 2010
NACS Executive Leadership Program
 Cornell University, 2005
Community activities
Board of Directors Boys & Girls Club
Special Olympics
Life member of the Camden County Fireman's Association
Sicklerville Volunteer Fire Department