ISO 9001:2015

Documentation Template
 Pretesh Biswas  Uncategorized  July 29, 2018 11 Minutes

The following ISO 9001 document templates (toolkits) are provided

totally complimentary, free of charge to use as a starting point for ISO
9001:2015 compliance. These are the actual ISO 9001
documents currently in use for compliance with ISO 9001:2015
requirements. As each business is different, additional ISO 9001
documents or revisions would be required to meet your organization’s
specific needs, requirements, context, risk profile, etc. If after reading
through all of these documents, you feel like you still need a consulting
partner to help you develop your new ISO 9001 documents – Contact
Us. We’re always looking for interesting new clients and projects.

Internal issues
Date (mm/dd/yy) Internal Issue Effects Action Result  Final Status (Open/ Closed/ NA)

External issues
Date (mm/dd/yy) External Issue Effects Action Result  Final Status (Open/ Closed/ NA)

Pest Analysis
Political Factors Economic Factors

Technological Factors Social Factors

SWOT Analysis
Strength Weakness

Opportunities Threat

Porter’s 5 Forces
Supplier power BARRIERS TO ENTRY RIVALRY

THREAT OF SUBSTITUTES BUYER POWER

Needs and expectations of Interested

Parties
Date Interested Needs and Issues related to needs and
(mm/dd/yyyy) parties expectation expectation

Steps to derive scope of the organization

1) Purpose:

2) Organization’s vision:

3) Organization’s mission:
4) Organization’s values:

5) Strategic Direction:

6) External issues:

7) Internal issues:

8) Interested parties and relevant requirements:

9) Products and services of the organization:

10) Manufacturing sites/Offices:

11) Determined scope:

12) Applicability:

Process definition
1) Name of Process:

2) Process Purpose:

3) Process objectives:
4) Process Owners:

5) Process input:

6) Process steps:

7) Process outputs:

8) Resources:

Sample Quality Policy

Divine tooling’s Quality Policy:

Divine tooling’s is committed to understand, meet & where possible exceed our customer requirement
through continual improvement of our process. We dedicate ourselves to deliver high quality products
on time and at most competitive price. This Quality Policy statement will be reviewed annually.
Responsibility for compliance to this policy rests with the Board of Directors, who will monitor the
effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displayed
prominently, and access to the complete Quality manual detailing procedures will be available on the
premises for reference by any employee.

Azurecontracting’s Quality Policy

We are committed to providing customers with service of the highest possible level of quality. In order
to achieve this, we are continually improving processes, products and services, meeting and exceeding
customer satisfaction at all times. The implementation of the quality policy is the responsibility of all
staff members, with overall responsibility residing with the Board of Director. It is compulsory that all
staff recognise and accept our philosophy of quality service delivery, accepting accountability for their
own output.   Commitment: Fully identify and conform to the needs of our customers, improving
customer satisfaction. Monitor and review our service provision and processes, identifying potential
errors and implementing the necessary actions to eliminate them. Provide extensive staff training,
promoting a ‘do it right first time’ attitude towards quality. Forge partnerships with our suppliers and
major players in the Private and Public Sectors to ensure optimum business performance. We also
ensure that our suppliers and partners that may be used in the delivery of our services also comply with
our quality philosophy and company policies. Achieving and maintaining a standard of excellence in
the operation of our business. Maintaining our reputation for honesty and integrity and ensuring that thi
is reflected throughout the organisation. Providing sufficient resources and equipment to ensure that we
can operate to the documented management system. The management system is based on the principles
of ISO9001:2015, the International Standard for Quality Management Systems. Ensuring that our
quality management system provides a framework for the management and control of our activities for
Quality, Environment and Health & Safety. It also assists in establishing and reviewing strategic
objectives for the company. Ensuring that all company policies and procedures have the full support of
senior management. Continually monitoring and reviewing our Quality Policy to ensure that it remains
relevant and effective to the changing needs of our customers. Continuous appraisal of our business to
ensure that the quality of service we provide fully and consistently meets our customers’ expectations
and all current and impending legislative requirements. The effectiveness of our quality system is
monitored by planned audits, management reviews and customer satisfaction surveys to ensure
quality service delivery Implementation 
This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy
rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated
initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete
Quality manual detailing procedures will be available on the premises for reference by any employee.

Job Responsibilities
1) Job Title:

2) Department:

3) Locations:

4) Report to:
5) Minimum education qualification:

6) General Description:

7) Responsibilities:

8) Minimum skills:

9) Minimum experience:

Risk Register
“Severit  “Risk
Risk “Likelihood Risk Responsibilit
y level Deadline
description (L)” Mitigation y
(S)” (L * S)”

Opportunity Register
“Likelihoo  “Opportunity
Opportunity “Benefit  Opportunity Responsib
d Factor
description (B)” Pursuit Plan y
(L)” (L * B)”

Quality Objective
Action to Target /
Quality Action Date for Resources Reviewe
Item Be Measure of
Objective by Completion required by
Taken Success
Change Log
Change Change Description of Requesto Date Acceptance after Date
No. Type Change r Submitted risk assessment Approv

EMPLOYEE REQUISITION FORM

A)    REQUIREMENT:

1 Department:

2 Position & Grade:

3 Qualification:

4 Experience:

5 Requirement:

6 Nature of Vacancy Permanent  [  ] / Temporary [  ]

7 Period in case of Temporary : ______months ____days

B) JUSTIFICATION :

1.Vacancy to be filled up due to    [   ]  Resignation of the present

:
 incumbent

Termination of services of
   [   ]
Mr./Ms

   [   ] Creation of new post

2. Justification for filling up

post:

Date:
H.O.D.  Sign

LIST OF MACHINES
Sr. No. Machine No. Name of the Machine Used started from Capacity Make

Instruments Calibration history chart

Description: Location:

Identification
Specification:
no:

Acceptance
Cal. Frequency:
criteria:

Sr no. Calibration Calibration.Agenc Certificate. Calibration Cal.Du

 Date y No. Status On

Calibration Schedule
Calibration Next 
Device Descriptio Calibration 
Sr.No Done on  Calibration REMARK
ID NO. n Frequency
(Date) Due on  (Date)

Lessons Learnt log

ID Date Entered By Subject Situation Recommendations & Comments

Communication Plan
Communications   item what Who Who attends When When Format

TRAINING NEEDS IDENTIFICATION

TRAINING NEEDS IDENTIFICATION FOR THE YEAR Jan-2018 TO Dec-2018

DEPARTMENT:

Sr.No.
NOTE – MARK ” √ ” if particular employee needs training of specified topic

                                                                                                                                                                     
HOD Name & Signature:

ON JOB TRAINING RECORD

E
Nam Trai
m Depar
e of D Ti nin
p tment/
Sr. No empl at m g
– Sectio
oyee e e Top
N n
s ic
o

                                                     
VERIFIED BY: Dept Head                                                    
CHECKED BY: HR. IR & ADMIN

TRAINING ATTENDANCE SHEET

Theme :

Trainer / Faculty : Date :

Venue : Time :

Sr.No Name of Employee Emp .No Sign.

EMPLOYEE SATISFACTION SURVEY

QUESTIONNAIRE
Please give your rating in scale of 1 to 10

S.N. QUESTIONNAIRE Ratin

Your Opportunity For Growth and Development in

1
your departmant
2 Work culture of the company

Your superiors encouragement & delegation to you

3
for doing present job

4 Your salary package and position / designation

5 Work environment in your department

6 Training and Development

Safety environment in your department and your

7
awareness & environment

Remarks :-

1 to 3 = Poor

4 to 6 = Good

7 to 8 = Very Good

9 to 10 = Excellent

Name of the Employee     :-

_______________
T.No. & Designation        :-
_______________

Department                       :-
______________

Date of Survey                 :-
_______________

Document Matrix
Document Name and Responsibilit Document
Sr.No. Location Revision P
Identification y Type

(Soft/ Hard/
Both)

Master list of Forms and formats

Forms & Formats Retention Rev. Doc /
Sr. No Description Location
No. Period No. Rec

Verbal order register

Date Customer product Name &  No Schedule Dispatch Dispatch % age

Qty Date Qty Date

Approved Supplier List
Supplier
City Notes: If supplier is restricted, define
Sr No Date ID# Supplier Status
State restrictions here.”
(optional)

BREAKDOWN MAINTENANCE REPORT

P
DATE & TIME
  SR. M/C M/c NATURE OF ACTION LOSS In
OF REASON
No Name No BREAKDOWN TAKEN of Hrs. ch
REPORTING
S

PREVENTIVE MAINTENANCE CHART

Tick Mark after
completion

M/C NAME & CHECK

SR. NO. WEEKLY MONTHLY
NO POINTS

1 2 3 4

CONTRACT REVIEW CHECK LIST

Date
CUSTOMER ORGANISATION
DETAILS DETAILS

CUSTOMER NAME ACCOUNT CODE

DRAWING NO. DRAWING NO.

MOD. NO. & DT. MOD. NO. & DT

PO NO. & DT. S.O. NO. & DT.

CHANGE ORDER NO. &

QUANTITY
DT.

VENDOR CODE

AS PER P.O. AS FINALISED REMARK

PRICE PER PIECE

DIE DEVP. CHARGES

EXCISE DUTY

SALES TAX
PAYMENT TERMS

PRICE BASE

PACKING INSTR.

Input Adequacy Report

CUSTOMER / REFERENCE :

Item /
Requir
SR. NO. Specificatio
d Data
n / Feature

DESIGNATION:                                                                                                 
SIGN & DATE:

RECEIVER  Sign :                                                                                             
Date:

DESIGN REVIEW RECORD

Design no: Date:

CUSTOMER / REFERENCE :
PROJECT NO. :

REVIEW OF :

REVIEW MEMBERS :

TEAM LEADER:

REVIEW
SR. NO. DECISION REMARK
POINTS

Others Points

DESIGNATION
:                                                                                 SIGN &
DATE :

DESIGN VALIDATION RECORD

Design no: Date:

CUSTOMER / REFERENCE :

PROJECT NO. :

REVIEW OF :
REVIEW MEMBERS :

TEAM LEADER:

DESIGN PRODUCT VA
SR. NO.
PERFORMANCE PERFORMANCE BY

Others Points

DESIGNATION
:                                                                                
SIGN & DATE :

DESIGN OUTPUT RECORD

Design no: Date:

CUSTOMER / REFERENCE :

PROJECT NO. :

REVIEW OF :

REVIEW MEMBERS :

TEAM LEADER:
 DESIGN DETAIL OF
SR. NO. REMARK
OUTPUT REVIEW

Others Points

DESIGNATION
:                                                                                 SIGN &
DATE :

SUPPLIER & SUB CONTRACTOR

ASSESSMENT FORM
1. Name of the Firm:

 Address & Tel No./ Fax No.

2. PARTNER / Director’s Name

3. Banker’s Name

4. Details of land & shade

5.Yearly turnover (approx.)

6.Exports if any (percentage turnover)

7. No. of shifts working

8. List of machinery

10. Total no. of staff /

9. Total No. of Workmen
supervisor’s

11.   Weekly holiday

12.   Whether organization is ISO 9001:2015 certified

Prop./Director Signature :                                                                       
Company / Firm Seal

CEO’s REMARKS –

APPROVED BY –

DATE

PURCHASE ORDER
PURCHASE ORDER No. :

Date           :
Please supply the under mentioned material /
goods at our factory. Kindly write our
purchase order No on  bills for processing of
your bills.

RATE AMOUNT
SR. NO. DESCRIPTION QUANTITY
IN $ IN $

TOTAL

Taxes As Applicable.

PAYMENT TERMS

TRANSPORTATION

DELIVERY:

Purchase Manager Sign

LIST OF CUSTOMER DRAWING

Sr. No. Customer Name Part Name  Part Number Drawing No Rev No

LIST OF CUSTOMER SUPPLIED ITEMS

Sr. No. Customer Name Item Name & No Qty Used for Remarks
 
Stock Register
OPENING RECEIVED TOTAL CONSUMPTION / CLOSIN
Sr.No. DATE
BALANCE QUANTITY QUANTITY ISSUE BALANC

Sample Maintenance Agrement

Commencement Date:
Initial Term:
Name of Customer:
Address:

This agreement is made and entered effective as of the date shown above, by and between [AV Dealer]
and the customer, whose name and address is set forth above. 1.Equipment Schedules: This
Agreement covers the equipment listed on the Equipment Schedule. If we or the manufacturer replace
equipment that is under warranty with the same model number, the replacement equipment will also be
covered. Except for this type of replacement, no new or additional equipment is covered by this
agreement unless it is listed on an equipment schedule.
2.Relationship with warranties: This Agreement isn’t a warranty. Equipment purchased from [AV
Dealer] is covered by the manufacturer’s warranty. Replacement and repair of defective parts is also
covered by the manufacturer’s warranty.
3.Service: For the fee set forth below, [AV Dealer] will inspect on a regular basis, and maintain in goo
operating condition, the equipment itemized on such Equipment Schedule. Inspection and maintenance
of equipment will vary by the nature of the equipment, and is set forth on the Equipment Schedule.
4.Fees: The fee for services to be performed under this Agreement are:
5.Terms of Payment: Unless an Equipment Schedule provides otherwise, all Customer Maintenance
Agreements are to be prepaid for each maintenance period.
6.Limited/Warranty:
a.We will re-perform any maintenance service that proves defective during the term of this agreement.
If we cannot provide any maintenance service due to our fault, we will refund that portion of your fee.
b.Any materials provided during maintenance services are covered by that materials specific warranty.
This agreement does not warrant any materials.
c.THE WARRANTY SET FORTH IN 6 (a) CONSTITUTES THE SOLE LIABILITY OF [AV
DEALER] AND THE SOLE REMEDY OF THE CUSTOMER FOR DEFECTIVE WORKMANSHIP
WHETHER ARISING UNDER CONTRACT, TORT, STRICT LIABILITY OR OTHER FORM OF
ACTION. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
EXCLUDED HEREFROM.
7.Term: The term of this Agreement shall be for the initial term set forth above starting on the
Commencement date. This Agreement shall automatically renew for additional terms of one (1) year
each unless either You or We gives notice of cancellation in writing to the other at least thirty (30) days
prior to the expiration of the then current term. In the event of any such renewal period, the maintenanc
fees You will pay during such period shall be as set forth above.
8.Exclusions: Except as otherwise set forth in the Equipment Schedule, the services to be provided for
a quarterly service fee do not include:
a.Service required as a result of abuse, misuse, electrical storms, power failures or fluctuations, glass
breakage or damage, failure to follow user maintenance and operating instructions, or the failure or
results of failure of interconnected equipment not specified on an Equipment Schedule, including, but
not limited to, wiring, conduit, or voice or data transmission equipment or facilities;
b.Consumable items including, but not limited to, light bulbs, batteries, video cassettes
or…………………………………
c.Services required because of service, inspection, or tampering with equipment by anyone other than
[AV Dealer].
d.Requested service outside our normal hours of operation.
If [AV Dealer] determines that the service requested by the Customer is excluded pursuant to the above
and the Customer requests [AV Dealer] to perform such service, the service will be provided under
section 10.
9.Parts: Unless an Equipment Schedule indicates that parts are included, You will pay [AV Dealer]
then current list price for any replacement parts necessary for the performance of service on equipment.
10.Other Services: You may from time to time request that [AV Dealer] provide other services not
included in the service plan for equipment described on a specific Equipment Schedule, or for which no
Equipment Schedule has been completed. [AV Dealer] will use reasonable efforts to provide such
service at 90% of its then current and standard hourly rates.
11.Termination:
a.The fees listed above are non-refundable, even if you decide to cancel maintenance appointments.
b.If you fail to make any payment in a timely manner, We will give you written notice, and if you still
do not pay, for an additional 10 days after that notice, We can terminate this agreement.
12.  General:
a.This Agreement and Equipment Schedule(s) constitute the entire agreement between the parties
concerning any service provided by [AV Dealer] to the Customer, and no representation, inducement,
promises or agreements not embodied herein shall be of any force or effect.
b.This Agreement shall be governed by and interpreted in accordance with the laws of the province of
Alberta, applicable to contract to be performed wholly within such province by resident thereof.
c.CUSTOMER ACKNOWLEDGES HAVING READ AND UNDERSTOOD ALL PAGES OF THIS
AGREEMENT. [AV Dealer]                                                                               
(Customer) ___________________                                                           
______________________ EQUIPMENT SCHEDULE: NOTES:

 
Nonconforming Service Report (NSR)
Recorded
Date: Reported by:
by:

Summarize the reported service nonconformity. Attach

or reference applicable documentation (emails, etc.)

◙ Nonconformity affirmed,
Initial Review:
proceed with investigation

◙ Nonconformity could not be affirmed or replicated;

stop and monitor for further occurrences.

◙ No nonconformity; stop.

Initial Review by: Date:

Root cause analysis:

Disposition (check all that apply) ◙ Issue Refund

◙ Provide corrected service. Details:

◙ Provide new services. Details:

◙ File [CAR Form Abbreviation]; reference [CAR

Form Abbreviation] #:

◙  Customer waiver. Details:

◙ Other action. Details:

Remark:

Disposition Approval by: Date:

Customer Approval by:

CUSTOMER COMPLAINT REGISTER

Item
Dispatch Complaint Complaint Correctio Root
Date Customer Name &
Qty Qty Details n Cause
No

List of Internal Auditor

 Name of Internal Reporting
Sr. No. Designation
Auditor to

Criteria for selection of Internal Auditor w.r.t.

experience & skill –

NCR Status Log

NCR Action Proposed Date
NCR MR
S No. issued Date completion follow-up NCR Remarks
No (Sign)
to date date closed
PRE DISPATCH INSPECTION REPORT
Nonconforming Part Disposition

Tags
Production Plan and Status Report

Process Quality Plan

Problem Analysis Report
CUSTOMER SATISFACTION SURVEY
FORM
Annual Internal Audit Plan

Internal Audit Schedule

Internal Audit Report