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Case 1 Case 2 Case 3 Case 4

Lambda (/hr) 20 20 20 20
mu (/hr) 25 25 12.5 12.5
servers 1 2 2 3
lambda/mu 0.8 0.8 1.6 1.6
Lq (avg Q length) [from table] 3.2 0.1523 2.8441 0.3128
Wq = Lq/lambda (hrs) 0.16 0.007615 0.142205 0.01564
Wq in mins 9.6 0.4569 8.5323 0.9384
Ws = Wq + 1/mu 0.2 0.047615 0.222205 0.09564
Ws in mins 12 0.9569 9.0323 1.2717333
Capability as producing units as per specifications

Handles for cookers


Trgt weight 100 g
tolerance +-2 g

USL 102 g
LSL 98 g
Off-centered process Centered process Off centered process
Line 1 Line 2 Line 3
Mean 100.3 100 99.8
Std dev 0.6 0.33 0.6

Process Capability Ratio, Cp = (USL-LSL)/(6*σ)


Cp 1.11111111111111 2 1.11111111111

Process Capability Index, Cpk = min((USL-µ)/(3*σ),(µ-LSL)/(3*σ))


Beyond USL 0.944444444444446 2 1.22222222222
Beyond LSL 1.27777777777778 2 1
Cpk 0.944444444444446 2 1

%age Defect calculations


beyond USL, z 2.83333333333334 6 3.66666666667
Beyond LSL, z -3.83333333333333 -6 -3

%age defects beyond USL 0.23033% 0.00000% 0.01229%


%age defects beyond LSL 0.00632% 0.00000% 0.13499%
Total %age defects 0.23665% 0.00000% 0.14728%

Motorola six sigma allowd for a shift in process mean by 1.5 sigma
Suppose a six sigma capable process (Cp = Cpk = 2) shifts to the right by 1.5sigma

beyond USL, z 4.5 3.3976731247E-06


Beyond LSL, z -7.5 3.1908916729E-14
Total defects 3.3976731566E-06
Per million 3.39767315664763 DPMO Motorola six sigma standard
Six sigma
+6 sigma 0.0000000009865877

total defects 1.97317540084896E-09


1.97317540084896
2 per billion
3.4 per million Motorola six sigma

Cp >1 - Capable process


Cp > 2 - Six sigma capable process

Cpk > 1 - capable process


Cpk > 2 - six sigma capable process

six sigma standard

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