MARK A.

STOREY
59 W. Dominion Blvd.
Columbus, OH 43214
H 614-447-8040
C 614-307-5971
msb3e48c@westpost.net
Strong facilitation skills, able to elicit requirements across organizational an
d geographical boundaries. Proven experience driving consensus among multiple st
akeholders. Process driven analysis skills with a background in various requirem
ents elicitation methods. Quickly understands business issues and data challenge
s of client's organization. Identifies client organization's strengths and weakn
esses and suggests
areas of improvement. Develops functional specifications and system design speci
fications for client engagements. Communicates needed changes to development tea
m. Delivers informative, well-organized presentations.
SKILLS
Requirements Documentation; Documentation Management
Facilitation/Presentation; Microsoft Office Professional 2007
Visio; Microsoft Project 2003; Relationship Development/Management
Mercury Quality Center
NOTABLE ACHIEVEMENTS
-Facilitated Peoplesoft Procurement team functional requirements gathering and p
ublished requirements document in less than eight weeks.
-Instrumental in formulating overall test approach for PeopleSoft Procurement pr
oject. As Procurement Test Coordinator documented scenarios and scripts for inte
gration, system, and user acceptance tests.
-Delivered Disciplined work procedures and controls (change management) to ensur
e a complete, consistent and predictable methodology in meeting customer require
ments.
-Created and Provided training for SQA Robot to functional and technical team me
mbers.
-Developed and delivered Enterprise Change Management System training and certif
ication for three hundred technical associates across the US, in four weeks. Thi
s led to 100% change success rate for the next six months.
-Ensured High Availability and Reliability of all Information Systems. Implemen
ted and enhanced the Technology and Information Systems activities of the organi
zation. Participated in and led multiple
ongoing continuous process and continuous execution improvement initiatives focu
sed on 100% change success and radical reductions in unplanned service interrupt
ions.
-Drove Organization Culture Change. Provided leadership based on keen understan
ding of strategic priorities and the ability to anticipate the firmas requiremen
ts. Continuously explored and presented new technologies and best practices to
improve overall effectiveness and efficiency. This allowed organization to quad
ruple its change volumes over four years, while making major improvements (over
50%) in all Service Delivery Key Performance Indicators (KPIas).
-Coached/trained consulting client to convert business to be 100% by referral in
twelve weeks
DISTINCTIVE QUALIFICATIONS
-Strategic and analytical leader with strong general business savvy who looks fi
rst to identify and understand the organization, its business mission and market
, and its operational priorities and needs --
bringing reliability to core systems.
-Ability to present and discuss strategies and technical information in a manner
that establishes rapport
and understanding for technical and non-technical audiences.
-Highly effective change agent, able to provide required change leadership durin
g all phases of implementation and process reengineering.
-Very high commitment to customer service and support.
-Extensive people-oriented experience with strong leadership, communication, and
motivational skills.
RELATED PROFESSIONAL PERFORMANCE
Head and Heart Coaching LLC, dba Referral Institute Columbus, OH 2000 to 2010
Business Coach/Consultant (1998 - 2010)
Increased management and individual contributor levels of change readiness, prod
uctivity, leadership acumen, personal success, and well-being through business,
management, and personal consulting and
coaching. Enabled central Ohio company's growth through consultative word-of-mou
th marketing strategies, training, and development programs
JPMorgan Chase Corporation (formerly Bank One), Columbus, OH 1999 to 2008
Lead Business Analyst (2002-2008)
Highly visible leadership role creating and delivering the vision, strategy, and
mission for the Enterprise Computing Services (ECS) Service Delivery Assurance
group on a global level. Managed 7 direct reports,
across multiple geographic areas, various service delivery disciplines. Oversaw
aspects of Service Delivery, including Change Management, Release Management, I
ncident Management, Problem Management.
Services delivered to 600 Global technical staff of Enterprise Computing Service
s, as well as other technology platform areas within JPMorgan Chase.
Change Management Coordinator (2001 a" 2002)
Coordinated the planned and unplanned change requests for an entire line of busi
ness of the sixth largest
bank in the country. Helped establish, maintain, and enhance the enterprise chan
ge request process and the enterprise change management system.
Business Continuity Consultant-internal (1999 - 2001)
Facilitated development, exercise, and documentation of business continuity plan
s. Coordinated business continuity planning and documentation for investment man
agement division of countryas fourth largest bank within period mandated by fede
ral agency. Thirty-eight mission critical plans covered approximately ten thousa
nd employees and were successfully exercised and approved by the federally manda
ted June 30, 1999 deadline.
Rapidigm, Inc. Columbus, OH 1997- 1999
Business Analyst (1997- 1999)
Led functional team members during a PeopleSoft Procurement reengineering projec
t. Facilitated three other business analysts in identifying problem areas, formu
lating recommendations, presenting them to project management.
OTHER EXPERIENCES
CompuServe, Inc. Columbus, OH 1990 to 1995
Product Support Associate
Developed online, global presence for information providers in partnership with
clients and market managers. Supported customer service department to ensure 99.
9% product availability.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Foundation Certificate in ITIL IT Service Management
Master of Business Administration, Franklin University, Columbus, Ohio
Bachelor of Science, The Ohio State University, Columbus, Ohio
ASSOCIATIONS
International Institute of Business Analysis (IIBA(R))
National Organization Development Network
International Coach Federation
Central Ohio Coaches