Num Scopus Sector (Branch + satisfactio Brand Purchase r Effect

Identificati Service of Service

Perceived Quality on
Repurchas important
(Word Outcomes
of Customer Positive Intentio Performanc Emotiona Function Customer
. Arab Bank inStudyIrbid City , A.Author
Bank, A. Ranking 400Sample)
respondents H5: Responsiveness => (+)Result Satisfaction (β = 0.178, p < n Image Intention Loyalty on value value e Intention Mouth) Trust Emotions n e l Value al Value Value
1 Jordan
and purchase intention for Al-Azzam
Yeh, C. Q2 from
medArab chainBank
of 0.001)
H3: => accepted
Service Quality => (+) PLB Image (β = 0.5, p < 0.01) x
2 private labelon
Satisfaction brands
Customer Hsiao
Yun, N. Q2
s drugstores
265 internet banking H:=> E-Service
accepted Quality => (+) E-Satisfaction (β = 0.786, p < x x
3 Loyalty in Internet
Identification Banking
and Moderating Zakuan H-index: 53 telecommunication
users 0.001)Service
H8b: => accepted
Quality => (+) Brand Identification => x
4 Effect ofservice
systems Servicequality
Qualityon IS H.Park,
He, Y. J. Li Q1 services in Taiwan H2:
the college's Service Brand Loyalty
IS Service Quality (β
=>=(+)
0.07, p < 0.05)Value
IS Service => accepted
(ISV) (β = x x x
5 service
in Hongreuse
Kong–Style Tea Smith Q1 computing
382 customers services 0.75,Service
of tea H3: p < 0.001) => accepted
Quality => (+) Customer Loyalty (β = 0.15, p x x
6 Restaurants
and the mediating role of I. Lai T.
Hawari, Q1 restaurantsfrom Financial
284 responses < 0.05) =>Performance
accepted (β = 0.734 - 0.742, p < 0.05) => x x x
7 customer satisfaction
Universitas Pelita Harapan Ward
C, Laurens, Q2
s ten different
Pelita banls H3:
Harapan accepted
Service Quality => (+) University Image (β = 0.52, p x
8 Surabaya
Image: Evidence from Hotel L. Sarfraz
N. Nelloh H-index: 53 Universy Surabaya
Hotel industry < 0.001)
of H5: => Quality
Service accepted=> (+) Brand Image (β = 0.217, p < x x
9 Industry marketing
selected of Pakistanconstructs Raja
M. Clemes, Q3 250Pakistan
Indonesian H4: 0.05)Service
=> accepted
Quality => (+) Customer Satisfaction (β = x x x
10 –onthe
airline
case passenger
of Pakistanloyalty
airline S.D. DeanA.
Zahra, Q2 airline passengers H5:
512 Pakistan's 0.241, p < 0.05)
Service => accepted
Quality => (+) Customer Satisfaction => x x x
11 industry
Malaysia airlines: A PLS- A. Yaseen
Fayolle et Q2 airline customers H5:
International Repurchase Intention
Airline Image => (β
(+)=Customer
0.096, p <Satisfaction
0.01) => accepted
(β = x x
12 SEM approach
satisfaction on customer al. A.
Oliveira, Q1 Airlines
Indonesian 0.626,
internet H6: p < 0.01)
Overall => accepted
E-Service Quality => (+) Customer Trust (β = x
13 behavior ininonline
Emotions Resortshopping
and Hotel FarisaH.
C.Wu, Q1 of Four users
different H5:0.719, p < 0.001)
Empathy => Customer's
=> (+) accepted positive emotions (β = x x
14 Spa Experiences
Korean Family Restaurant TsaiD.
Park, Q1 five-star (Nolboo
Restaurants hotel 0.209,
H2: p < 0.001)
Empathy => Customer
=> (+) accepted Satisfaction (β = 0.279, p < x
15 Context
RESTAURANT INDUSTRY Park
U. et al.
Shaikh, Q2 and Baenamugol)
restaurants from H2: 0.01)Responsiveness
=> accepted => (+) Customer Satisfaction (β = x x
16 IN PAKISTAN
Islamic Banks in the Sultanate N. Khan
Al-Balushi Q1 Pakistan
and Al-Yusr 0.753,
Islamic H2: p < 0.001)
Service =>=>
Quality accepted
(+) Customer Loyalty (β = 0.48, p x
17 of OmanThe Southeast Asia's
airlines: et al. Y.
C. Shen, Q2 preferred Bank)
full-service < 0.01) => accepted x x
18 perspective
Reuse Intention in Urban Rail YahyaM.
Zhang, Q1 Railairlines
Transit in H3: Service Quality => (+) Passenger Reuse Intention (β = x x
19 Transit An
Sector: in Tianjin, China
Empirical Study Zhu
S. et al.
Anand, Q2 Tianjin,
Salem Chinain H1b:
District 0.775,Responsiveness
p = 0.666) => accepted
=> (+) Customer Satisfaction (β = x x
20 through SERVPERF
Search-Experience-Credence M.Hsieh,
Y. Selvaraj S. Q2 181Tamilnadu
for banks and H6: 0.350, p = 0.001)
Outcome => accepted
Quality => Trust (β = 0.58, p < 0.01) => x
21 Services
Public Sector and Private Hiang Q1 172 for hospitals
Housewife, Senior H5:accepted
Responsiveness => (+) Satisfaction (β = 0.056, p < x x
22 Sector Banks
Loyalty in the Airline Industry M.J. Sandada,
Joshua Q3 Citize, Student,etc
industry in Southern H2:0.01)Service
=> accepted
Quality => Customer Satisfaction (β = 0.720, x
23 in Southern Africa Sector in
Telecommunications B. Matibiri
Borsaly, S. Q3 Africa
telecommunications p < 0.01)Performance
Process => accepted(β = 0.174; 0.160; 0.290; 0.154; x
24 Egypt
value, customer satisfaction, Hassan
y, Dl. Q1 luxiry, companies
mid-scale and H6:0.037; 0.076;Quality
Service 0.088, =>
p <(+)
0.01) => accepted
Corporate image (β = 0.20, p < x
25 and image: Evidence
intentions: An empirical
fromstudy Juwaheer
V. Tran, N. Q1 economy hotels
convenience 0.01)Service
stores H3: => accepted
Quality =>(+) Customer Satisfaction (β = x x
26 convenience
ON stores in Vietnam
THE REPURCHASE Le J.
Pepur, Q2 around
CFC Vietnam
Hajduk 0.41,Higher
Split H1. p < 0.001) => Service
Quality accepted=> (+) Repeat Attendance (β x
27 INTENTION
Values in Traditional Markets Arnerie
Asmayadi, Q1 and FC Dila
traditional Gori H3
markets = 0.44, p < 0.01)
: Service => accepted
Quality => (+) Customer Loyalty (β = 0.969, x
28 in Pontianak,joint
commercial Indonesia
stock bank S. Phan,
C. HartiniP. Q2 in Pontiank
200 people are using H:p <Service
0.001) => accepted
quality => (+) Satisfaction (β = 0.832, p < x x x
29 in Vietnam and loyalty during
satisfaction T. Nham
Hassan, Q3 the
twoATM services H4:
international 0.01)Perceived
=> accepted
Service Quality => Customer’s Loyalty (β x x
30 the covid-19 outbreak A. Salem Q2 airports = 0.162, p < 0.01) => accepted x x x