Sahan A M

SAP BASIS Associate – Consultant

7676445619
amsahan012@gmail.com

OBJECTIVE:

3 years of overall IT experience and 2+ years experience as SAP BASIS ADMINISTRATOR. Working in
a multi client support where knowledge on different platforms have been gained.
Accustomed to providing support for 24/7 environments, troubleshooting ongoing challenges. Involvement in
support SAP system administration, security administration and performance monitoring SAP systems

PROFESSIONAL EXPERIENCE

Current Organization: Associated with Hewlett Packard Enterprise (HPE) since March 2019 to till date,
supporting clients E.ON SE, Statoil ASA and Luxottica Group SpA

ACADEMIC CREDENTIALS

% of Marks
Course University / Year of Passing
Institution Obtained
Board
SSLC State Board Jaycees School 2012 90%

PUC State Board National College 2014 62%

The Oxford College of

B.E (EEE) VTU 2018 65%
Engineering

TECHNICAL SKILLS

Operating Systems : UNIX, HP-UNIX, LINUX, Windows.

Database : Oracle 10G, 11G, 12c , DB2-IBM
ERP Application : SAP R/3, EHP, ECC 6.0 Net Weaver 7.1, 7.4,
Ticketing Tools : Salesforce classic and Lightning
PROJECTS PROFILE

PROJECT 1

Client : North America and Canada Region

Role : Case Resolution Manager
Duration : 03/2019 – 12/2019

Roles & Responsibilities:

➢ Try to fix customer’s issue regarding servers remotely and dispatch onsite activity recommending
correct part.
➢ Increasing the CSAT percentage and overall satisfaction of customer.
➢ Rectifying flaws and escalating them to concerned team so that we can provide better service for
customer.

PROJECT 2

Client : E.ON SE
Role : SAP Basis Associate consultant
Duration : 01/2020 – 11/2020

Roles & Responsibilities:

➢ System Health Activities: Response time, CPU utilization, space utilization, and dialog process
utilization, background process utilization, monitoring expensive programs, reports, transactions and
users, and Monitoring enqueues.
➢ Transporting development Objects from Development machine to Quality machine.
➢ User Administration: Mass user locks and unlocks for the system downtimes.
➢ Performed client copy, creation of clients and deleting clients.
➢ SAP Spool Administration: Creating printer, modifying and deleting printers.
➢ Daily System monitoring and taking action according to checklist we follow.
➢ Configured and maintained RFC connection between the systems.
➢ Involved in Startup / shutdown of SAP R/3 Systems.

PROJECT 3

Client : Statoil ASA

Role : SAP Application Monitoring and Support
Duration : 12/2020 – 10/2021
Roles & Responsibilities:

➢ Defining, scheduling and monitoring background jobs.

➢ Perform technical troubleshooting as needed to ensure 24/7 availability of all systems
➢ Monitoring of system logs and ABAP dumps.
➢ Creating Users and Maintaining profile parameters.
➢ Knowledge on support packs upgradation and performed kernel upgrades.
➢ Performed client copy, creation of clients and deleting clients.
➢ Creating & maintaining RFC Destinations.
➢ Performed single transport and mass transports of roles.
➢ Monitoring inactive users and locking inactive users in production system.
➢ Troubleshooting of printing problems
➢ Implementing SAP notes using SNOTE and when required.

PROJECT 4

Clients : Luxottica Group SpA

Role : SAP Basis Support-Consultant.
Duration : 11/2021 - Present

Roles & Responsibilities:

➢ Performing daily health check activities such as checking system logs, ABAP dumps, checking the
work process overview, spool requests monitoring and background jobs monitoring.
➢ User administration and maintenance: Mass user locks and unlocks for the system downtimes.
➢ Performed Kernel upgradation and knowledge on support packs upgradation.
➢ SAP Spool assignment- Creating printer, modifying and deleting printers. Trouble shooting Issues
related to printing.
➢ Adding the roles and profiles to users.
➢ Configuration of Transport Management System and Transporting development Objects from
Development machine to Quality machine
➢ Performed client copy, creation of clients and deleting clients.
➢ Configured and maintained RFC connection between the systems.
➢ Involved in SAP stop and start activities.

ACHIEVEMENTS:

• Bronze Medalist in All India Sub Junior Ball Badminton Championship conducted by BBFI
• Gold Medalist in University Inter-zone Hockey Tournament conducted by VTU

PERSONAL DETAILS & INTERESTS

• Date of birth : 12/05/1997

• Languages : English, Kannada, Hindi and Telugu
• Travelling, online and mobile gaming, following football and cricket.