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Management Process and Organization Behavior (MPOB)

MCQs [set-5]

101. “They are the worst firm I have ever dealt with” is ………components
of attitude.

A. Affective component

B. Cognitive component
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C. Intentional component
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D. None of these
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Answer: B

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102. “I will never do businesscwith them again” is ………components of
attitude. M
A. Affective component

B. Cognitive component

C. Intentional component

D. None of these

Answer: C

103. If a solution to a problem is not vital to the functioning of an


organization and management is willing to overlook the causes of the
conflict, managers may choose to use which type of conflict resolution?

A. Confrontation

B. Avoidance

C. Dominance

D. Compromise

Answer: B

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104. Which of the following are terminal values?

A. Accuracy and creativity

B. Excellence and innovation

C. Profitability and hard work

D. Quality and capability

Answer: B

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105. In which of the five stages of group development suggested by
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Tuckman and Jensen do groups build success in a cohesive and co-
operative manner?
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A. Forming
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B. Storming c
C. Norming M
D. Performing

Answer: D

106. Following is not a component of Attitude

A. Cognitive

B. Affective

C. Behavioural

D. Value expressive.

Answer: D

107. The purpose of job enrichment is to

A. Expand the number of tasks an individual can do

B. Increase job efficiency

C. Increase job effectiveness

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D. Increase job satisfaction of middle management

Answer: A

108. One method of bringing a group to agreement is called

A. Proportional values

B. Consensus B

C. Accordance

D. Conformance
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Answer: B
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t e
a aspires to belong, i.e. the one with
109. The groups to which an individual

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which he or she identifies is called
c
A. Coalitions

B. Committees
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C. Reference groups

D. Task groups

Answer: C

110. Individual employees can be converted into team player’s through

A. Appropriate feedback

B. Training

C. Monitoring

D. Demonstration

Answer: B

111. If the followers are able and unwilling, then the leader must use the

A. Authoritarian style

B. Participative style

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C. Situational style

D. Strategic style

Answer: A

112. According to situational leadership approach, the style that denotes a


high-task and a low-relationship style is

A. Selling style

B. Delegating style

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C. Participating style
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D. Telling style
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Answer: D

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113. One method of bringing c
a group to agreement is called

A. Proportional values
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B. Consensus

C. Accordance

D. Conformance

Answer: B

114. The groups to which an individual aspires to belong, i.e. the one with
which he or she identifies is called

A. Coalitions

B. Committees

C. Reference groups

D. Task groups

Answer: C

115. ERG theory was introduced by_____________.

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A. Clayton Alderfer

B. McClelland

C. Douglas McGregor

D. J. Stacey Adams

Answer: A

116. Which of the following statements best describes a behaviourist


approach to learning?

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c
A. People learn by forming patterns and associations in their mind
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B. People learn from experience
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C. People learn through punishment and reward.

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D. People learn by sharing 'war stories'.

Answer: C
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117. People learn and memorize things by contextualizing them in a
pattern, or by making associations. Which approach to learning does this
best describe?

A. Behaviourist view of learning

B. Experiential learning

C. Gestaltist view of learning

D. Organizational learning

Answer: C

118. Classical conditioning is associated with the work of:

A. Skinner.

B. Pavlov.

C. Freud.

D. Thorndike.

Answer: C

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119. Which of the following is a concept associated with classical
conditioning?

A. The unconditioned stimulus.

B. The unconditioned response.

C. The conditioned response.

D. All of the above.

Answer: A

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120. In operant conditioning an organism:
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A. comes to pair a neutral stimulus with an unconditioned response.

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B. receives reinforcement before exhibiting the desired behaviour as an inducement to behave in
that way.
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C. receives reinforcement after behaving in the desired way.

D. only learns to avoid punishment.

Answer: C

121. Social Learning Theory gives prominence to learning that occurs:

A. by imitation.

B. by modelling.

C. vicariously.

D. all of the above.

Answer: D

122. A person's _______________ comprises internal factors, such as


ability, intelligence and personality, and will determine how an individual
respond to certain stimuli.

A. Sensory limit

B. Psychological threshold

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C. Perceptual set

D. Cognitive set

Answer: C

123. Which of the following will influence an individual's perceptions?

A. Previous experiences.

B. Sensory limitations.

C. Individual needs.
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D. All of the above.
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Answer: D
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124. What is the relationship between what one perceives and objective
reality? c
A. They are the same
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B. They can be substantially different.

C. They should be the same.

D. They are rarely if ever the same.

Answer: B

125. Which of the following is not a factor in the individual perceiver?

A. Attitude

B. motive

C. Expectation

D. Location

Answer: D

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