By:

Dr. Bhumika Gupta

Institut Mines-Telecom Business School

IMT-BS_Dr. Bhumika Gupta 30/09/2021 1

 ‘Harold Koontz and Heinz Weihrich’ said,

‘Management is the process of designing and

maintaining an environment in which individuals,
working togather in groups, efficiently accomplish
selected aims’.

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 Planning

 Organizing

 Staffing

 Leading

 Controlling

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Oraganisatonal Hieraachy Managerial Function

Top- Level
Managers Planning

Middle-
Organizing
Managers
Level
Leading

First Level Managers

Controlling

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 O
24 O
%
P 23 P
P % O
15 28
18 36
% %
% %
C L
10 51
% % C C
13 L 14
% 36 % L
% 22
%

First-Level
Manager Middle
Managers Top Manager

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 Economic Environment

 Tecnological Environment

 Social Environment

 Political Environment

 Ethical Environment

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Interpersonal roles:

◦ The figurehead role (performing ceremonial and social duties as the

organization’s representative)

◦ The leader role

◦ The liaison role (communicating particularly with outsiders)

Informational roles:

◦ The recipient role (receiving information about the operation of an

eneterprise)

◦ The disseminator role (passing information to subordinates)

◦ The spokesperson role ( transmitting information to those outside the

organization)

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Decision roles:

◦ The entrepreneurial role

◦ The disturbance handler role

◦ The resource allocator role

◦ The negotiator role (dealing with various persons and

groups of persons)

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 Techinal Skill

 Human Skill

 Conceptual Skill

 Design Skill

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 SKILLS AND
MANAGEMENT LEVELS

Top
Management
(Conceptual,
design Skills)

Middle
Management
Middle Middle
(Human
Management Management
Skills)

Supervisor
Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor
(Technical
Skills)

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 Benifits

 Compensation

 Recuritment

 Employee Relations

 Employee Learning & Organization Development

 Employee Records

 Employee Services

 Payroll

 Organization Chart

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 Retirement Plan

 Health and welfare

 Educational incentives

 Sick Leave

 Paid Holiday

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 Salary and Benifit Surveys

 Job evaluation

 Job Description

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 Job Posting

 Advertising

 Employment Interview

 Background Investigation

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 Disciplinary Processes

 Greviance Procedures

 Labor Management Relations

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 Providing services to enhance worker competence.

 Identifying and improving institutional work processes

◦ Providing expertise and consulting services

 Helping to change/improve workplace culture:

◦ Providing training, expertise, and consulting services

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 Employee Files

 Payroll Records

 Saftey Records

 Other Administrative Files

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 Employee Discounts for Recreational Spots

 Claim Problems

 Employee Newsletter

 Educational Assistance

 Employee Service Awards

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 Salary and Wage Payments

 Paycheck Printing

 Payroll Deductions

 Time Keeping

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