Madhuri Verma 
Franchise Development Manager 
New Delhi 

+91-7351321120 
  hello.madhuriverma@gmail.com 

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Profile  Confident  and  motivated  working  professional  with  5+  years  of  extensive  experience  in 
sales  and  client  servicing  with  a  track  record  of  driving  increased  sales,  implementing 
sales  strategies  and  elevation  company  profile  with  target  market.  A  skilled 
communicator  who  understands  the  valuable  role  of  consistent  product  demonstration, 
negotiation,  overcome  objections  with  client  feedback  and  regular  follow  ups  to  build 
long lasting and productive client relations. 
Creative  business  savvy  to  identifying  new  sales  opportunities  and  managing  all  aspects 
of business with well developed problem solving ability. 

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Experience  Seekruit HR Technologies Pvt Ltd  

Franchise Development Manager 
JULY 2020 - PRESENT, New Delhi 
The  Franchise  Manager  is  responsible  for  developing  and  managing  franchising  business 
of  the  company  and  offering  continuous support to franchisees, to ensure overall success 
of investor and company. 
Franchise Development: 
❏ Prepare and execute the marketing strategy to attract new franchisees. 
❏ Identify  and  target  potential  investors  and  screen  their profile by analyzing their 
investment requirements, their financial potential, their experience and vision. 
❏ Discuss  for  brand  franchisee  details  with  prospective  Franchisees  on  phone  or 
F2F meeting to ensure maximum customer satisfaction. 
❏ Finalize  the  deal  with  franchisee  by  negotiating  terms  and  conditions  of  each 
Franchisee agreement. 
❏ Responsible  for  the  launch  and  on  boarding  process  of  the  Franchisee  as  per 
agreed terms and conditions. 
Franchise management: 
❏ Assist  in  the  development  of  Franchise  business  plan  and  ensure  their  financial 
performance  and  revenue targets are achieved through analysis of profit loss and 
KPIs. 
❏ Work  as  a  point  of  contact  between  Franchisee  and  Franchisor,  and  ensure  that 
any issues/concerns are aptly and timely addressed. 
❏ Support  the  day  to  day  management  of  the  franchise  and payments, cost control 
and business operations. 
❏ Ensure  Franchisor  suggested  processes  are  deployed  practiced  by  Franchisee 
and complies with legal and statutory policies and procedures. 
❏ Develop  and  execute  marketing  strategies  to  support  sales  functions  of  all 
Franchisees. 
❏ Develop  a  training  program  for the Franchisee and its staff to provide the service 
experience inline with the company’s customer policies. 
Franchise India Holdings Limited 
Client Engagement Officer 
NOV 2018 - JUNE 2020, Faridabad 
 
The Primary job responsibilities of a Client Engagement Officer are to improve client 
relations for organization by assisting with service and resolve conflicts. Analyzed 
requirements of new and existing clients and assist to increase organisational profit.  
 
Key Responsibilities: 
❏ Identify  and  develop  new  business  opportunities  at  B2B  channels  by  consulting 
service  range  to  new  and  existing clients, also responsible to track record of each 
assigned  leads  to  sales  persons;  using  Salesforce  CRM.  Arrange  F2F  meetings 
with clients to sales managers or Heads, as necessary. 
❏ Record  sales  trends  and  liaising  with  account  managers  to  develop  sales 
strategies.  Estimating  partners  need  and  goals  for  deal  requirements,  potential, 
and financial terms. 
❏ Compiling  sales  figures, matrics and other relevant details in reports; shared with 
management on time. 
❏ Keeping  track  of  all  documents;  Invoices,  payment  schedules,  contracts,  and 
ensure to renew them as per requirements. 
❏ Developed  and  facilitated  training  sessions  for  the  sales  team  to  update  new 
product/feature launches across all departments. 

Matrimony.com Limited  
Relationship Manager 
APRIL 2017 - NOV 2018, New Delhi 
The  relationship  manager,  build  and  maintain  productive  relationships  with  Elite  Class 
clients  of  the  company  and  ensure  maximum service satisfaction and bring business from 
them. 
 
Key Responsibilities: 
❏ Developing  a  solid  and  trusting  relationship  with  major  Key  clients, 
understanding  their  needs,  anticipate  their  account  changes  and  improvements, 
managing  their  information  with  prospects  and  arrange  personal  meetings  to 
succeed in order to find their life partners. 
❏ Planning  and  presenting  reports  on  account  progress,  goals  to  manage  client’s 
needs and deliverable according to proposed timeline. 
❏ Expanding  relationships  and  bringing  in  revenue  from  existing  client’s 
relations/cross selling/ up selling or by new client on board. 
❏ Present  report  of  each  account  to  share  with  clients,  managers  and  possible  use 
in future case studies on company training. 

Vodafone Mobile Services Pvt Ltd 

Sr. Associate-Smart Crew 
JULY 2015 - APRIL 2017, Mathura 
 
The  Smart  Crew  facilitates  daily  store  operations  of  retail  outlets  and  ensures 
exceptional services deliverance by CCEs to all walk-in customers. 
 
Key Responsibilities: 
❏ Managing  error  free  stock  audit  activity  and  to  maintain  zero 
discrepancies. 
 ❏ Supervise  and  implement  sales  and  promotional  strategies  and  activities 
to  meet  store  targets.  Make  sure  to  find  the  conversion  ratio  of  all 
customer queries to its optimum level as per the company policies. 
❏ Maintain  standards  for store appearance and displays, and keep an eye on 
track of daily footfall in outlets. 
❏ Supervise  and  analyze  store  sales,  and  trends  to  prepare  and  submit 
reports  to  the  store  manager  to  maximize  sales,  customer  satisfaction; 
appearance. 
❏ Maintain  discipline  and  company’s  code  of  conduct  in  organisation. 
Responsible  for  notice  and  correct  any  negative  behaviour  in  sore  and 
following organisation policies. 

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Education  Bachelor in Technology- Electronics & Communication 

BSA College of Engg. & Technology, UPTU 
2012 - 2015, Mathura 
 
Polytechnic Diploma- Electronics Engg. 
ADK Girls Polytechnic College, BTEUP 
2009 - 2012, Mathura 
 

High School 
PDA Inter College 
2008 - 2009, Mathura 

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Skills  ❏ Ability to work under pressure  

❏ Customer Service Oriented 
❏ Communication and interpersonal Skills 
❏ Leadership Skills 
❏ Creative Thinking and Problem Solving ability 
❏ Time Management 
❏ Team Work 
❏ Determination and Commitment 
 

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❏ Table Tennis  
Interest  ❏ Cooking 
❏ Photography 
❏ Listening Music