Harpreet (Harry) Kalra

Flat No 1903,Tower 7, M3M Merlin , Sec 67, Gurgaon, Haryana, 122101

Mobile: +91-7402200000; Mail-ID: kalraharpreet@gmail.com

A qualified Technocrat PMP Certified, CBAP Certified, Scrum Fundamental Certified, AWS Cloud
Practitioner Trained IT Professional with 15+ years of rich and professional experience, working in
environment involved in App/Infra Program/Project Leadership for Product/Application Support
Services/Infra/QA delivery for Mainframe/Web/Data warehouse solution in FMCG/Financial/Telecom sector,
gaining strong experience of Project Management, Quality Assurance Management, Service Delivery
Management, Process Management & Improvement and Team Management.

Competence

Functional Skills

 Core Strength in Business Intelligence Concepts, Requirement Analysis, Planning and

Strategizing for Solution Development & Support Services Delivery; Client Satisfaction and Relation
Management; Process & Productivity enhancement Strategy & Method designing & implementation; All
functions of Project Life Cycle
 CMMi 3 certified and Trained through QAI.
 Test Automation Implementation.
 Special Mention of strong Technical Knowledge on Web Technologies, multiple Operating Systems,
Databases, and Tools ; Extensive Functional Knowledge of Financial/Telecom sector.
 Extensive experience in managing the end to end project involving Stake Holder Interaction; Project
Planning, Estimation, Monitoring & Progress Reporting; Project Level Issues Resolution & Technology
Conflict Resolution; Expectation & Risk Management; Cross-functional Process/Team Interactions.
 Proficient in all functions of App/Infra Project Life Cycle including Project Initiation, Business Function
Study, Requirement Finalization, Project Scoping, Task Break down, Effort & Time Estimation, Costing
& Project Budgeting, Resource Allocation, Scheduling, Risk Management and Execution Control
Planning/Monitoring
 Extensive knowledge of Go To Market Business Solution & BI Implementation with exposure in
DMS/Newspage application.
 Hands-on competence of Process Management & Improvement by Defining the process
improvement goals based on business/product demand and enterprise strategy; Measure the current
process and collect relevant data for comparison; Process Analysis to determine the casualty factors;
Improve/Optimize determined process/factors; Control/Monitor to ensure effective improvement and
ongoing corrections
 Adept in Team Management skills like tasking, delegation, monitoring, feedback, skill upgrade,
competence management, career planning, motivation & mentoring of the team
 Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving,
innovation, planning, organizational, communication & interpersonal skills
 Data Center and Servers Farm Infrastructure Design, Compute, Storage Virtualization , Active Directory
And Integrated Services, Microsoft Clustering.
 Worked on ESX and ESXi 3, 3.5, 4.0, 4.1 and 5.1.
 Worked on vCenter Server 4.1 and 5.1 for managing multiple ESXi Servers.
 Build experience with ESX Servers and ESXi Servers, vSphere and vCenter manager.
 Implemented and managed HA and DRS clusters.
 Knowledge on iSCSI SAN, NAS, NFS storage and RAID concept.
 Strong knowledge on Server, Desktop and Application Virtualization.
 Design and implement Networking solutions involving routing and switching, data center network,
disaster recovery network.
 Core part of panel where we have created ECBA in 2016 for IIBA
 Certified Tableau Executive Sponsor

Technical Skills
• Platforms/OS : Ms-Dos, Windows-98, Windows NT, Windows XP
• Databases : SQL Server 2012,Oracle, Oracle 11i –ASCP,Demantra.
• Network & Security : LAN setup, Host-based antivirus, Anti-spam gateway solution.
Mobile: +65 85222500 (alternate) Mail-ID: kalraharpreet@gmail.com
• Tools : MS Office, Microsoft Project Plan, Shado, Web Trends, SOAP UI, BOXI,
Perfecto, Web Analytics(web trends),Vignette
• Certification : PMP, Scrum Fundamental Certified (SFC) , CBAP Certified, Loma 280
(Insurance Domain Basics) , ISTQB – Foundation, ITILV3 Foundation.
• Automation Testing : Hands on QTP
• Load Testing : Load Runner 9.5.2, NeoLoad 3.2
• Management Tool : Expertise in Quality Centre 10.0 and 11.0
• ETL Testing : Extraction, Transformation through Power Center.
• SAPABAP HR : Knowledge of various sub-modules like Personnel Administration,
Organizational Management, Personnel Development, Time Management and Payroll etc.
• Sap FICO : Knowledge of Financial Accounting & Controlling.
• Nagios : Strong knowledge of Nagios and monitoring tools implementation.
• LAMP : Linux, Apache and My sql
• RPA : Automation Anywhere
• BI : Implementation & Design to delivery

• Project Management :-
 Managed the implementation of multiple high impact technology projects by leading a QA
Team throughout the software development cycle to deliver a quality product on time and
within budget.
 Managed the implementation of new technology that enabled our Offshore Broker site to
be translated and viewed in six languages; project included customizing templates for right
to left orientation and understanding user experience based on different cultures.
 Launched a multimillion dollar web project including a new corporate US public website and
broker portal site which successfully enhanced the distribution and servicing for the Annuity
and Life lines of business both in the US and Bermuda divisions.
 Facilitate status meetings and Business meetings for every project to ensure stakeholders
are aware of the current state of the Project.
 Drive the Information Technology divisions project list, resource planning, and budget
alignment process.
 Provide guidance and mentoring for peers communicate project plans, statuses and
schedules to my multi-site team members in the US, Ireland, Bermuda and India.  Good
working knowledge of Waterfall, RUP & Agile methodologies .
 Defining the program governance
 Planning the overall program and monitoring the progress
 Managing the program's budget
 Manage all aspects of multiple related projects to ensure the overall program is aligned to
and directly supports the achievement of strategic objectives
 Report on project success criteria results, metrics, test and deployment management
activities
 Process and Delivery Execution
 Stakeholder and Communication Management
 Managing resource planning
 Managing risks and issues and taking corrective measurements
 Make decisions and communicate trade-offs and risks; drive key decisions across projects.
 Provide input into strategic planning and asset creation processes

Education & Training

EDUCATION
• B.Tech (Information Technology), from UP Technical University (2005), Lucknow with First Class
(80%)
TRAINING & CERTIFICATIONS
• Trained and certified as AWS Cloud Practitioner Trained ,Project Management Professional
(PMP),Certified Business Analysis Professional (CBAP), Scrum Fundamental Certified
(Scrum Study) , ITIL (Foundation) - ITSM .
• Trained and certified as CMMi 3 through QAI

Career Profile

Harpreet Kalra Update: Jan 2020 Page 2

Mobile: +65 85222500 (alternate) Mail-ID: kalraharpreet@gmail.com

Suntory Beverage and Food Asia Pte Ltd, Singapore

Technical Project/Program Manager GTM (Dec 2019 onwards)
 Collaborating with various SBFA partner resources and vendor resources to develop
program objectives, structure, financials, staffing model and road map to deliver a full
range of technical and business competencies.
 Lead the NIKESA Business.
 Ensuring all stakeholders are well informed of program risks, issues, actions, decisions and
changes.
 Developed the Testing team by building the automation framework and ensuring to
standardize all the processes in Testing Centre.
 Acting as the Business Analyst/Technical Project Manager and will be responsible further to
analyze the business impact and how best we can meet business need.
 Developing and maturing the Risk Management across NIKESA.
 Responsible to manage the IT Infrastructure/Application projects.
 Leading/Managing the Performance Tuning, High Availability, Release Management,
Database Security Implementation, Auditing, Disaster Recover, Storage capacity planning,
Migration, upgradation, IIS 7.0, IIS 6.0, Clustering, Mirroring, Log Shipping, Replication.
 Implementing continuous improvement opportunities.
 Facilitate meetings and workshops as an element of client engagements, to enable creative
problem solving
 Identifying solutions such as strategies, tactics or programs of activity
 Defining the scope, understanding clients objectives
 RPA implementation in Sales & finance and realized 300 hrs/month of saving and work is
in progress for other processes.
 Driving BI delivery
 Working with business and driving to create the new BI dashboard & reports
 Implementation of BI from design to delivery.
 Creating CI forum for BI delivery.

PepsiCo, Gurgaon,India
Sr. Manager Business Solutions GTM (Mar 2017 – Nov 2019)
 Collaborating with various PepsiCo partner resources and vendor resources to develop
program objectives, structure, financials, staffing model and road map to deliver a full
range of technical and business competencies.
 Lead the Oracle upgradation project across AMENA.
 Develop Enterprise Service Management service offerings and governance model.
 Ensuring all stakeholders are well informed of program risks, issues, actions, decisions and
changes.
 Developed the Testing team by building the automation framework and ensuring to
standardized all the processes in Testing Centre.
 Developing and managing the Production Support team and all applications deployed for
and managing all incidents across markets (AMENA sector).
 Acting as the Business Analyst for Sustain team and will be responsible further to analyse
the business impact and how best we can meet business need.
 Developing and maturing the Risk Management across AMENA.
 Responsible to manage the IT Infrastructure projects.
 Leading/Managing the Performance Tuning, High Availability, Release Management,
Database Security Implementation, Auditing, Disaster Recover, Storage capacity planning,
Migration, upgradation, IIS 7.0, IIS 6.0, Clustering, Mirroring, Log Shipping, Replication.
 Implemented Nagios to fast track monitoring in AMENA GTM space.
 Implementing continuous improvement opportunities in AMENA GTM.
 Saved 30K $ by analysing the critical issue in PROD and making sales to continue
in Australia
 Making sure the SLA should be adhered as per Incident management compliance.
 Responsible to analyse the impact analysis in all CAB meetings and authorise to move the
change across AMENA.
 Facilitate meetings and workshops as an element of client engagements, to enable creative
problem solving
 Identifying solutions such as strategies, tactics or programs of activity
 Defining the scope, understanding clients objectives
 RPA implementation in Sales & finance and realized 600 hrs/month of saving.
 Driving BI delivery

Harpreet Kalra Update: Jan 2020 Page 3

Mobile: +65 85222500 (alternate) Mail-ID: kalraharpreet@gmail.com
 Working with business and driving to create the new BI dashboard & reports
 Implementation of BI from design to delivery.
 Creating CI forum for BI delivery.

PepsiCo, Gurgaon ,India

Technical Business Solutions (July 2015- Feb 2017)
 Collaborating with various PepsiCo partner resources and vendor resources to develop
program objectives, structure, financials, staffing model and road map to deliver a full
range of technical and business competencies.
 Develop Enterprise Service Management service offerings and governance model.
 Ensuring all stakeholders are well informed of program risks, issues, actions, decisions and
changes.
 Developed the Testing team by building the automation framework and ensuring to
standardized all the processes in Testing Centre.
 Developing and managing the Production Support team and all applications deployed for
and managing all incidents across markets (AMENA sector).
 Acting as the Business Analyst for Sustain team and will be responsible further to analyse
the business impact and how best we can meet business need.
 Developing and maturing the Risk Management across AMENA.
 Responsible to manage the IT Infrastructure projects.
 Leading/Managing the Performance Tuning, High Availability, Release Management,
Database Security Implementation, Auditing, Disaster Recover, Storage capacity planning,
Migration, upgradation, IIS 7.0, IIS 6.0, Clustering, Mirroring, Log Shipping, Replication.
 Implemented Nagios to fast track monitoring in AMENA GTM space.
 Implementing continuous improvement opportunities in AMENA GTM.
 Saved 10K $ by analysing the critical issue in PROD and making sales to
continue in Thailand.
 Saved 20K $ of operations cost by making HHD applications live across AMENA.
 Saved 50K $ by proposing and implementing the Archiving solution which is
locally developed by my team in AMENA GTM space.
 Making sure the SLA should be adhered as per Incident management compliance.
 Responsible to analyse the impact analysis in all CAB meetings and authorise to move the
change across AMENA.
 Facilitate meetings and workshops as an element of client engagements, to enable creative
problem solving
 Identifying solutions such as strategies, tactics or programs of activity
 Defining the scope, understanding clients objectives
 Driving BI delivery
 Working with business and driving to create the new BI dashboard & reports
 Implementation of BI from design to delivery.
 Creating CI forum for BI delivery.

Sun Life Financial, Gurgaon ,India

Project Manager (Oct 2013 – June 2015)
Responsibilities:
• Accountable for project and Business Analysis Delivery
• Staffing, Reporting and Problem Resolution, driving project execution
• Creation and leadership for global execution team
• Work with other project managers setting direction and removing obstacles
• Budgeting responsibly and execution meeting financial responsibilities
• Managing other tasks of Managing task pertaining to Direct Reports (vacation approval,
evaluations, 1-on- 1)
• Monitor assignment delivery of local and global resources
• Release Management
• Management & Containment of requirements to meet business needs
• Hands on experience of cross organizational activities as it impacts the project delivery
• Ensure the product meets project exit criteria for functionality and quality
• Conducting the training of the operations, implementation and support teams
• Tracking requirement delivery, project management and reporting project status
• Maintaining scope control, reporting the impact of changes to requirements or new requirements
• Scheduling resources against development records
• Identifying and agreeing upon milestones with LOB product managers
• Provide Overall Leadership to the Project
Harpreet Kalra Update: Jan 2020 Page 4
Mobile: +65 85222500 (alternate) Mail-ID: kalraharpreet@gmail.com
• Review and ensure program delivery plans are met
• QA Test Planning, technical Dependencies & Delivery / Checkpoint plans
• Schedule and perform governance checkpoints

• Project Milestones, Design and Technical Specification Review

• Test Case / Execution Review and Code Inspection & Review
• Development requirement delivery tracking
• Deliver milestones, iterations and releases

Sun Life Financial, Gurgaon , India

BSA(June 2007 – Sept 2013) Role: BSA
Responsibilities:
Responsible for requirements elicitation and analysis, generating workflow process and

necessary documents for the project.
 Expert in conducting business reviews, Interviews, walkthrough sessions and facilitated
monthly and weekly meetings/reviews thereby taking the signoffs of the stakeholders.
 Worked with the development team to make sure that they understood the user
requirements and that the system developed met those requirements
 Worked with QA’s to develop Test Plans and Test cases, detected bugs in the system,
prepared the Defect reports using Test Director and interacted with developers for
Debugging.
 Experience in facilitating the test process by using bug tracking tool JIRA
 Managed all types of change requests, defects, enhancements, issues and documentation
changes.
 Performing routine team administration tasks as well as team development initiatives.
 Responsible for Leading the testing effort from ISC and giving Ballpark Estimates and
Handling resources across Ireland and US Service Center.
 Preparation of Tactical Test Plan
 Interaction with Business and giving suggestions on Elaboration Meetings.
Achievement:
 2015 Annual BIS Award winner in PepsiCo.  2016 Annual BIS Award winner in PepsiCo.
 Best of IT team award in 2015 and 2016.
 BIS Good Catch winner across AMEA in PepsiCo.
 Recipient of Star of the Quarter award 3 times in Sunlife.
 Recipient of Shinning Star award 8 times in Sunlife.
 1st rank in U.P.Technical University in 3rd yr.
 Scored all time highest percentage of 92.4% in 6th sem.  3rd rank in U.P.Technical
University in 4th yr.

Sapient Corporation Pvt Ltd, Gurgaon,India

QA Associate (Aug 2006 to May 2007)
Joined as QA Associate and participating in Web based solution QA projects with responsibilities of
technical analysis, design & documentation &testing.

GVG Bytes Pvt Ltd, Delhi ,India

Trainee (May 2005 to Aug 2006)
Initiated the career with this IT company as Trainee BA participating in projects with the responsibilities
of testing processes.

Details

Date of birth: 26-March-1983

Languages known: English, Hindi, Punjabi
Employment Pass Valid till Dec 2021
Hobbies: Learning new language
Fin No : G3893287Q
LinkedIn Profile: https://www.linkedin.com/in/harpreet-harry-kalra-pmp®-itil®-sfc™cbap®-31361626

Harpreet Kalra Update: Jan 2020 Page 5