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Executive Summary: Company and The Products
Executive Summary: Company and The Products
Business idea was to run a health and fitness club in Brisbane Australia. For this purpose a
business plan is developed which indicates that the health and fitness club to be opened in
Brisbane would be named as Ladies Fitness Club. The purpose of this club is to provide a
platform to women of Brisbane where they can get physically and mentally fit. The club will be
different from its competitors as it is just not offering the exercises but the environment which
will give both physical and mental fitness. Ladies Fitness Club will gain competitive advantage
because of offering supplements with exercises with proper dietary plan from high qualifies
instructors and trainers. Mix of such services will thus attract more customers as they will get
best value for money service. Quality of services will be extraordinary but not in high price in
fact in competitive price which will attract customers as they will get all in one place. In result of
more customer attraction and satisfaction profits of the Ladies Fitness Club will drive in five
years of time thus total sales by the end of 2019 reaching up to $258325. Whereas, net income by
the end of five years will be $70,140 with owners equity reaching up to $137928 and cash
Business overview
The purpose of the Ladies Fitness Club is to provide a platform to women where they can
physically and mentally maintain themselves. It will mainly be socially and environmentally
conscious for providing women best quality services. Therefore, women may realize best value
for money services. The mission statement of the business is to provide ladies mental and
physical fitness, which will be done by guidance from well trained staff and making correct use
of equipments. For the purpose of customer satisfaction Ladies Fitness Club will provide best
quality services to customers in competitive prices. Following are the objectives of the company:
Best quality services for the purpose of increasing members by 15% by the end of first
year of operation and increase of 20% by the end of next four years.
Another objective of the company is too become one of the leading health and fitness
club in Brisbane.
Product overview
The fitness club will provide services to women of different age group considering their needs.
The services offered will be personal training, cardio classes, yoga, mind/body/spirit classes,
group fitness classes, Pilates, relaxation massage, swimming classes and other non cardio
classes’ i.e. Sauna, Jacuzzi & steam bath. Club will also provide dietary programs for women
who are health conscious but are not allocating time on maintaining their health because they are
busy in their studies, jobs etc. Club will also offer supplements for women, by making use of
these supplements women can boost the immune system, improves heart health, builds stronger
bones & muscles and promotes fat loss. Dietitians will properly guide regarding the use of these
Meditation practices encourage overall health and wellness. It thereby releases mind
healthy organic diet. Stretching and holding of postures also causes muscles to lengthen
Mind-body integration is achieved which is lead by proper posturing and exercising thus
Marketing plan
Market overview
Market of gym industry has been becoming intense with the competition. New gyms have been
formed in nearly five year thus increasing the competition. Most popular women gyms in
Brisbane are FERNWOOD, curves etc. whereas, FERNWOOD has many outlets in different
areas of Brisbane i.e. Everton park gym, CAPALABA gym etc. Rivalry is however increasing
due to similar products offered by number of competitors. Moreover, these gyms are reducing
membership prices to retain more customers. Therefore, market of fitness club is facing high
Market growth
The market of gyms and fitness centre for women has considerably grown and is further growing
adopting new technologies and offering new services. The main reason of the growth is the
increasing health awareness and higher levels of obesity among people which had led them
towards the gyms and fitness clubs (IBIS world, 2015). Industry’s contribution to the overall
economy of the country has estimated to rise at compound annual rate of 3.3% in upcoming
years to 2019-20 (Smart company, 2015). However, during global financial crisis this industry
contribution dropped gradually but after the crisis industry has show rapid development and
growth in the revenue. Moreover, Gyms and fitness centers industry seems to be in mature phase
of its lifecycle as indicated by high level of market saturation, limited technological change and
slow moving changes to the structure of gyms required. Currently 2854 businesses are operating
in this industry in Australia. In 2010-2015 revenue contributed was of $1 billion and industry has
Underlying trends
Social trend
According to the ABS 2008 national survey it has been identified that exercise &
aerobics and fitness & gym is more popular among women i.e. 30% and 17%
It has also been analyzed that participation of women in aerobics, fitness or gym
activities has increased from 13% in 2005-2006 to 14% in 2009-2010 (ABS, 2011).
Women are becoming more health conscious as participation in jogging and running has
Weight training awareness has increased from 1% in 2006 to 2% in 2009-2010. Thus the
increase in participation rate in these activities suggest that women are becoming more
Technological trend
There have been many technological developments in gyms and fitness sector. However, many
new developments are expected in near future. Recently technology has been developed, i.e.
gyms have installed new 3D cameras and sensors which now monitor movements and asses how
one is doing relative to others. It thus motivates people to do better than others (Australian gym
Guide, 2015).
The Australian department of health and ageing promotes the National Physical Activity
guidelines for adults which explain that physical activity of 30 minutes is required for every
individual preferably all days (ABS , 2011). Furthermore, Fitness Australia has revealed new
principles relating to fitness industry which will provide following benefits to businesses if they
followed:
Guide organizations to help consumers considering their needs rather than just
organizations the basis of quality assurance in business practice. (Fitness Australia, 2015)
Market Niches
Market niche identifies the market segment which is targeted by Ladies Fitness Club. It is the
market segment considering the needs of which business plan is made. The market to be focused
by Ladies Fitness Club will be of women resident in Brisbane Australia. This market include
women with different age groups i.e. girls of 15-19 years, young women from age group 20-27
years and working class ladies of age group 28-45 years. These are the age groups which are
Current rivals
Current rivalry in the underlying market is identified by considering porter five force model
(Charles Hill, 2009). Currently many ladies and fitness gyms are operating in Brisbane,
providing high quality of services and many facilities to their members. Following are some
approach
FERNWOOD _
Anytime fitness _
club
JETTS _
All these competitors i.e. FERNWOOD (FERNWOOD, 2015), Fitness First gym (Fitness first,
2015), Anytime fitness club (ANYTIME FITNESS, 2015), JETTS (jetts, 2015) are providing
high quality services with high competitive prices attracting customers by their attractive deals of
work out. There is intense competition among these gyms, besides providing high quality
services they are offering many deals to attract and retain customers. The focus point of Ladies
Fitness Club will be to provide best quality services to the customers to remain competitive in
this market. Moreover, Ladies Fitness Club will focus on value maximization strategy that focus
on providing qualitatively better services than rivals that are also not much expensive
(Trigeorgis, 1996).
Porter five forces are considered for analyzing the threat of new entries in health and fitness
industry faced by Ladies Fitness Club and other competitors (Charles Hill, 2009). Entry barriers
are high in case of entering in fitness and health industry, as currently many competitors are
present offering good quality services and cheaper prices. Moreover, legal requirements of
trading in this industry sector are also stringent i.e. organizations has to follow Fair trading
(health and fitness industry code) regulations 2007 (GOVT, 2012). Furthermore, fitness centers
are also required to follow Fair Trading (Fitness Industry) Code of Practice 2009 (GOVT, 2009)
which identifies suppliers’ obligations. Under such stringent laws and code threat to new entry
Substitute products
Furthermore, considering porter five forces availability of substitute products impose threats on
the industry’s profit. Threat of substitute product is however high in gym and fitness industry as
new technological developments are taking place i.e. a new app has been designed known as
gym pocket guide which guide people suggest them workouts and how to perform these
workouts. Thus preventing people to go to gyms and save their time by doing workouts at their
home and become fit (Bender, 2014). Moreover, cycling is a substitute of gyms and fitness clubs
as people can loss their weight just by cycling at no cost which otherwise would be incurred if
they join gyms and fitness club. Similarly jogging in parks is mostly preferred physical activity
that leads to fitness and reduction in weight loss. To prevent the effect of substitute products
Ladies Fitness Club will offer more than that available by substitute products i.e. proper
guidance from highly qualified and experienced fitness instructors related to personal health and
the best possible solution to overcome the issues which cannot be identified by making use of the
substitutes.
Strategic Advantages
Competitive advantages
Ladies Fitness Club will receive initial competitive advantages by offering the following services
to the customers:
Body relaxation massage, Sauna, Jacuzzi and steam bath at reduced rates than
competitors.
Presence of state of the art equipment that will be bio-mechanically designed for women.
Dietitians providing proper guidance related to health products and supplements required
Above initial competitive advantages will lead Ladies Fitness Club to gain future sustainable
advantages. These advantages will be due to result oriented approach followed by the club to
attract and maintain the customers. It will ensure that customers are getting best value for their
money which will satisfy them. Moreover, club will launch well designed and researched
programs for health valuation of its customers which will ensure that customers are taken care of
in the long run health perspective which includes the changes which occur with time and their
impacts on the health of customers. Embedding audio-visual training systems through which
customers will not get bored but even will enjoy their workout. Furthermore, intensive trained
staff will provide competitive edge to club as it will ensure the smooth run of operations and
satisfaction of customers. Their good behavior will motivate the customers as a result of which
trained professional.
Result oriented approach is a critical success factor as it will provide best value for
Maintain proper communication with customers discussing the benefits they are realizing
Proper timely training of the employee for the purpose of delivering higher quality.
Resource based theory identifies that the best use of resources leads to gain sustainable
competitive advantage (Prof. Dr. Thomas Mellewigt, 2008). Resource based theory is based on
the VRIO framework which indicates that if the resources are valuable, rare, costly to imitate and
resources of Ladies Fitness Club will be according to the VRIO framework thus providing
sustainable competitive advantage to the organization in future. Following are the resources:
Fitness equipments like spin bikes, PILATES equipment, strength equipments etc and
other gym accessories i.e. fitness monitors, balance boards etc are the tangible resources
of Ladies Fitness Club. However, these resources will provide sustainable competitive
advantage not because competitors don’t posses but the reason is that the use of
equipment and accessories will be done by proper guidance and considering individual
health and fitness requirements. For the purpose of delivering best value for money to the
consumers which will built their confidence and lead to sustainable competitive
advantages.
Resources of Ladies Fitness Club also include supplements i.e. pre work out
supplements, fat burners and Thermogenic diet pills, carbohydrates supplements etc. the
use of these supplements will provide competitive edge in long term as these supplements
are specifically to boost internal system of women which lead to the fitness.
Highly educated, experienced and trained professional trainers and dietitians which will
Alternative business model refer to the other business ideas which can be considered. Currently
the business idea is for the establishment of Ladies Fitness Club but alternatively fitness club for
men or for both men and women will be consider. Advantages of all three business models are
2012).
fitness centre.
equipments in park.
exercise equipment
installed where
exercising is free of
cost.
more as a physical
gym.
Fitness Club for both men and Targeting both the More expenses
women genders will attract incurred.
be required result in
increased cost.
Business idea considered is to develop fitness club for women that will provide specialized
environment to women of different age group to achieve their fitness goals through expert
coaching, high quality equipment, convenient scheduling, dietary adjustment and recommended
exercise program. Moreover, the business model chosen is for providing physical and mental to
fitness to women at one place as women have fewer alternatives to become physically fit as
compare to the men. The business model chosen will benefit both Ladies Fitness Club and
Benefits to customers
Releasing stress.
Reduced weight leads to perfect figure as women are more conscious in this perspective
as compare to men.
Market to be targeted by Ladies Fitness Club is women who live in Brisbane. In 2013, the total
population was 4,655,011 persons. Furthermore, there were 99.8 men/100 women; however there
were proportionally more women than men with age group of 30 to 59 years. Moreover, the
median age of females has increased from 36.8 to 37.3 years (Queensland government, 2014).
Therefore due to increased number of women, the age group that will be targeted by Ladies
health
attractive
Working class ladies 28-45 years Attracted towards gyms due to changes
Marketing Strategy
Marketing strategy used by the Ladies Fitness Club will be ‘Pull strategy’. Therefore, Ladies
Fitness Club will target women and will make strategies to provide best quality service direct to
Marketing strategies consider product design as an important part. However, Ladies Fitness Club
will be a service providing company. Therefore, the focus of the company is to provide best
quality services to the women. These best quality services can thus provide women physical and
mental fitness as required by them. These services will be in proper way which after delivering
Pricing strategy
Pricing strategy that will be adopted by the Ladies Fitness Club will be according to the
competition present. As, in Brisbane many women gyms and fitness clubs are operating giving
services on the competitive prices. Therefore, Ladies Fitness Club will adopt competitive pricing
strategy which indicates that the company will offer the products and services on the price same
as offered by the competitors. Ladies Fitness Club will therefore offer the price same as the
competitors are charging. The purpose of adopting such a price strategy is due to the presence of
intense competition. In line with the competitive prices Ladies Fitness Club will provide best
quality services which will give it benefit upon its competitors. Because customers will be
attracted because they will be charged the price same as that of competitor but quality of services
better than that offered by the competitor. Therefore, competitive pricing strategy will benefit
Promotional strategy
The strategies that will be used for the purpose of promotion are the following: Free 8 days pass
that will attract more customers as currently competitors are offering 7 days free pass. Free entry
in awareness programs initially held for creating awareness among consumers of the quality of
the services offered. Special programs describing the use of supplements and small sample of
supplements provided for free so after realizing the positive results women will be more attracted
and it will further attract more consumers to Ladies Fitness Club. Promotional strategy will also
include advertisement both in print media and digital media i.e. MAGAZINES and television
channels respectively. As, it has been investigated that people mostly like to look an
advertisement on their favorite MAGAZINE i.e. Brisbane city magazine and favorite T.V
channels i.e. seven network, nine network (The sydney morning herald, 2014). Furthermore,
Ladies Fitness Club will develop its own website, which will be also handled by the marketing
manager discussed below. The purpose of this website is to make awareness among customers
i.e. before calling and making enquiry they may visit the website which will show the outlook of
the club and all the services offered. Moreover, website will be updated with new offerings from
the club with different pictures of equipment and specific areas of gym.
Ladies Fitness Club will adopt other strategies too for the purpose of achieving marketing
Distribution strategy
Ladies Fitness Club will be opened in Burpengary in Brisbane as it is highly populated area.
Operational Plan
Ownership
Business name Ladies Fitness Club will be incorporated as a ‘sole proprietor’ under the country
law. A single owner Mr. X will run the business and any strategic decisions will therefore be
taken by him after considering the perception of managers. Mr. X will be the CEO of Ladies
Fitness Club. All other personnel will work under him and following and implementing the
orders of Mr. X.
Company structure
Managers
The top management hierarchy will include two Master trainers and their qualification must be
experience in relevant role. These two master trainers will control all the training related staff
and will report to the owner. Furthermore, one manager of research and development will be
having same qualification as that of master trainers but must have experience of 10 years in
fitness and health development research department. Moreover, finance department will include
Operational staff
Operational management will include 2 fitness instructors having Certificate III in Fitness
(SIS30313) with 5 years of experience and 2 personal training specialist having Diploma of
Fitness (SIS50213) with 5 years of experience and 1 group exercise instructor having Certificate
In finance department 1 employee will be further hired who will assist the finance manager.
This employee will be the qualified from any of the professional accountancy body globally e.g.
ACCA. All the operational employees will report to their relative department managers for any
Operations
The operations of Ladies Fitness Club will be based on the employee as the purpose is to provide
best quality services to consumers. The way the operations will run is described in the table
below:
Serial no.
1
Person
Master trainers
Role
specialist trainings
them
the services
perspective of individuals
consumers
employees. These employees will be the mix of individuals having fitness, health and nutrition
knowledge. The purpose of the research and development staff will to identify key developments
taking place in the industry. Furthermore, Ladies Fitness Club will get registered with an
organization named Physical Activity Australia (Physical Activity Australia, 2015). This
organization has been supporting, advising and guiding fitness professionals since 1982. The
benefit of registering with the organization will provide confidence to the customers of
reliability. Furthermore, it will also benefit in identifying any further new technological
Research and development team will identify the new developments which will facilitate
expansion of Ladies Fitness Club in future geographic markets. The future geographic
markets that will be targeted are Sydney and Melbourne because these are the top ranked
In future organization will expand offering services to both genders. Expansion will not
only include the increase number of outlet but increased number of services too.
Expansion in terms of services includes good health. Research will be sports activities
and other recreational activities that will further contribute in maintain made in these
expansion area and technological developments that will take place in future in health
and fitness.
Ladies Fitness Club will face risk after the operations begun. For this purpose, the risks faced by
Ladies Fitness Club are discussed below with the solutions to overcome those risks. Following
No-1: There is the risk that due to breaching of laws and codes Ladies Fitness Club went out of
business. For this purpose following risk mitigating strategies will be considered;
No-2: There is risk of injuries while using equipments in wrong direction or carelessly which
will increase the costs. The risk will be mitigated in following ways:
Trainers will have an eye on the customers that they are making correct use of equipment
No-3: liability may be incurred from personal trainers and member because of issues regarding
inappropriate advice, sexual harassment and physical injuries. These are mitigated as follow:
Trainers will work under proper rules and regulations. It must be ensured while hiring
Other risks
Other risks faced by Ladies Fitness Club may include the risk of lower profit than budgeted.
It can thus be avoid by focusing more on marketing and promotional strategies, creating
innovative ways to compel customers to join the club i.e. by making bags with logo of the club,
by sending trainers to the schools and colleges for events, by arranging outdoor workouts etc.
Furthermore, there is a risk that employee may leave. For this purpose binding contracts must be
in place or if still they leave than there alternative selection must be present.
Harvest strategy is a strategy used to take business out of the maturity or declining phase back to
the growth phase. The strategy is used when competition has become intense and company lack
strengths to remain competitive. The strategy requires company to cut down its capital
investments and generate positive cash flow which would be in return of the market share losed
Moreover, an EXIT strategy is a strategy used by the owner of the company of to get out of an
investment made in establishing the business (Caplan, 2012). Both of the strategies i.e. Harvest
and exit are the strategies in which owner will convert its investment into the cash. Following are
the harvest and exit strategies which will be adopted by the owner of Ladies Fitness Club at the
Will go to the liquidation i.e. sell all the assets and convert investment back into cash
Financial Plan
Assumption
Following are the assumption taken for the preparing the financial plan of Ladies Fitness Club:
It is assumed that sales are the amount of memberships gained for the year.
Growth rate in memberships will be 15% after the first year and 20% onwards for the
next 3 years
Cost of sales are calculated on the basis of expense incurred on providing service to
members
Expected growth rate for the next 5 years is 3.3% (Smart company, 2015).
optimal mix of debt and equity in mature firms (Pascal Quiry, 2011) but for the new
venture gaining debt is less likely unless sales have already begun.
Conclusion
The above business plan is made for the purpose of opening a club in Brisbane the capital city of
Australia. The plan was made to advice the investors about the viability of opening a health and
fitness club for women of Brisbane. The plan indicates that Ladies Fitness Club will provide best
value for money services which will attract more customers in such a highly competitive
environment. To remain competitive Ladies Fitness Club will provide a platform where not only
physical fitness but mental fitness will also be gained. Ladies Fitness Club will gain competitive
advantage because of providing high quality of services through highly trained staff. Services
will not only include exercises but the use of supplements and proper dietary plan according to
individual health will provide further benefit in becoming fit. The presence of such high quality
services will leads to more customer satisfaction that will not only benefit in rising profit in 5
years but will also lead to high market share in long run of the organization. After becoming
highly reputed in the market Ladies Fitness Club will open further outlets in Brisbane, Sydney
and Melbourne both for women and men with mission of providing high qualitative services in
competitive prices.
Appendice-1
Services Benefits
Enhances circulation
Supplements
Appendice-2
respectively.
(ABS, 2011)
2011)
Technological trends
Training applications
Political trends
(Fitness.Org, 2015)
Appendice-3
Appendice-4
Appendice-6
Location map