Help Desk/ Junior Network Administrator

PROFILE
My experience is off the beaten path in that I worked in the field as a network
integrator and interfaced with many personalities. I believe my soft skills work
ing with many a help desk or network administrator has broadened my experience i
n IT and has brought a lot of value to the way I work. The field in which I wor
ked incorporated my IT skills by acertaining the client's needs and bringing the
m to fruition by creating custom technology solutions.
ACCOMPLISHMENTS
* Actively tracked and followed up on trouble tickets, reducing average response
time from 2 days to 5 hours.
* Followed departmental procedures to purchase, configure, and install new and r
ecycled hardware systems, maintaining corporate standards for system compatibili
ty.
* Directly contributed documentation for installation and training manuals throu
gh a corporate online solutions database.
* Assigned user accounts and granted permissions to shared resources. Assured se
nior management of data protection by demonstrating permission settings.
EXPERIENCE
Network Integrator - 2000 - Present
MDM Business Technologies, Inc., New York, NY
Deployed and repaired various network printing and scanning devices in business
environments across various network architectures.
* Installation of over 500 multifunction print devices in a year, directly contr
ibuting to client's productivity and satisfaction and adding value to my company
by increasing CPC (cost per copy) per customer.
* Advised sales team on what inventory was least service intensive and would pro
vide the least down time for customers in their particular situations.
* Deploy custom scanning and printing applications according to specific industr
y such as Scan to Court for legal filing to regional courts.
* Provide training on all installed equipment for customers and arranged ongoing
technical support.
* Provide basic network and computer technology training for all service technic
ians. Maintain multi function machines to support office and sales staff.
Tech Support Representative - 1996 - 2000
9 Net Avenue, East Rutherford, NJ
Provided second level phone support in internet hosting by responding to problem
tickets by email or phone. Processed changes to client accounts and suggested
upgrades in bandwidth and storage, increasing subscription sales.
* Awarded TSR (technical service representative) of the month for the months of
May, August, and November of 1998
* Analytical skills aided in the resolution of customer complaints. Knowledge o
f web programming applications increased effectiveness of support.
* Provisioned new accounts and provided information and support on hosting accou
nts.
Aviation Electronics Technician - 1992 - 1996
U.S. NAVY, Yokosuka, Japan
Intermediate or bench level troubleshooting of various communication, navigation
, and defense electronics systems from military aircraft such as FA-14 Tomcat, F
-18 Hornet, and H60 Helicopters
* Earned Southeast Asia service medal repairing electronics during WESTPAC cruis
es and training exercises
* Electrical schematic reading and bench testing using various equipment includi
ng oscilloscopes, multimeters, and unit specific test benches.
* Ordered parts and components to repair units. Prepared units to be returned t
o Operational level technicians for field testing after repair and close out ser
vice tickets in system.
EDUCATION
A.O.S. , Computer Technology/Industrial Electronics - 2008
Technical Career Institute, New York, NY
This course prepared me for a career in industrial electronics and complemented
my previous knowledge in aviation electronics as a NAVY airman. Graduated Cum L
aude.
Diploma, Network Engineering and Data communications - 2002
The Chubb Institute, Jersey City, NJ
GPA: 4.0
SKILLS
* Computer Hardware troubleshooting and configuration.
* Able to demonstrate proficiency in various computer applications and operating
systems.
* Computer network troubleshooting and configuration
AFFILIATIONS
* A+ certification, CompTIA 2000
TRAINING
* TACAN, US NAVY, Lemoore, CA. Tactical Air Communication and Navigation Systems
. One of a group of units dedicated to aircraft onboard navigation and communic
ations.