Information Systems for Managers

Ans 1.

Introduction

MSMEs are an important sector for the Indian economy and have contributed immensely to
the country’s socio-economic development. It not only generates employment opportunities
but also works hand-in-hand towards the development of the nation’s backward and rural
areas. Amazon has made a lot efforts to help small local business owner to come online and
generate revenue. Amazon has started various program to help its employees, customers and
nation with respect to Covid-19.

Concept & application.

Amazon has launched multiple program and benefit plan for women, men and even internship
program for students. They also helped and guided many small scale ecommerce sector
through webinar to accelerate their business by taking it online and organizing it in proper
manner to increase and maintain cash flow. The occasions were graced by the Amazon
leaders, successful digital businesses, and industry experts, who all shared vital insights on the
technology adoption-related benefits with hundreds of micro, small and medium enterprises.

Amazon play a crucial role in MSME sector, as because of Covid-19 there are multiple
restriction on shop and customers as well along with lockdown protocol. E-commerce is the
only solution that can benefit customer and small business owner to fulfil their individual
requirement and stay safe during this hard time. Amazon has helped and made business owner
people aware of different marketing techniques and customer preferences through webinar
and ecommerce strategy.

Impact of technology – Due to Covid all day to day activities and office work are been
carried out through internet. This made internet as a main and important asset for each any
every human being to rely for daily needs, education and office work (Work from Home). The
sale and usage of every Internet service provider went up to the roof and it made most of the
people to adapt and go digital.

As day pass by India is reporting raise and fall in Covid cases but the fall is not constant,
which is causing government to take decision related to restriction and lockdown when it is
necessary. It is causing Indian GDP to fall and creates shock like market shock, demand
shock, and supply shock.

Crisis - Due increase in cases of Covid-19 spread report, it is pulling down consumption
demands and investments. As a convention, GDP Components' demand-side account for
72.1% consumption, if Government Consumption's percentage is merely 11.9%.

Post pandemic prospects – Government needs to focus on demand and take primitive
measures to meet them because need of demand vary from sector to sector which need to
analyze and boosted.

Conclusion
India is far behind when it comes to online business as many people follow traditional
approach of offline marketing and sell. This is a great opportunity for India in terms of
MSME sector to grow and spread wings which will benefits many individuals, Business, and
Nations economy.
Ans 2.

Introduction

The Government to Citizen (G2C) initiative being conducted in my Thane District, in the state
of Maharashtra is exemplary. The Maharashtra Right to Public Service Act, 2015 is a
revolutionary Act. This Act provides that the citizens shall be provided services by the State
Government in a transparent, efficient and time bound manner. In order to ensure effective
implementation of this Act, the Maharashtra State Commission for Right to Service has been
established. This commission is headed by the State Chief Commissioner for Right to Service
Shri. Swadheen Kshatriya, who was formerly the Chief Secretary of Maharashtra State.
Citizens can get complete information regarding which services are available under this Act
by accessing either the mobile app RTS Maharashtra or 'Aaple Sarkar' Web Portal. Citizens
can even apply online for availing these services. In case of a delay in providing the services
or denial of the services without adequate justification, citizens can file first Appeal and
second Appeal with senior officers within the department and third and final Appeal can be
filed before this commission.

 Aaple service portal –

Through this portal we can avoid long queues to avail public services. Apply for various
services through ‘Aaple Sarkar’, an online portal at your convenience. Visit the center and
submit the documents.

Delivery of public services has now become quicker. Notified services will be delivered in a
stipulated time period. Right to appeal in case of delay or wrongful rejection of service.

 Department Notified services –

 Agriculture

 DEPARTMENT OF ANIMAL HUSBANDRY ,DAIRYING & FISHERIES

 Department of Co-Operation Marketing and Textiles

 Finance Department

 Food & Public Distribution System (PDS)

 Forest Department

 Higher And Technical Education Department

 Home Department

 Industries, Energy and Labour Department

 Law and Judiciary Department

 Maharashtra Housing and Area Development Authority

 Maharashtra Pollution Control Board

 Medical Education And Drug Department

 Minorities Development Department

 PLANNING DEPARTMENT

 Public Health Department

 Public Works Department

 Revenue Department

 Rural Development and Panchayat Raj Department

 School Education and Sports Department

 Slum Rehabilitation Authority

 Social Justice and Special Assistance Department

 Tourism

 Transport Department

 Tribal Development Department

 Urban Local Bodies

 Water Resources Department

  Water Supply and Sanitation Department

 Women And Child Development

 Statistics of application –

Conclusion

For delivering the services directly to its people, the administration provides required front-
end channels in a separate way that includes (USDC or Sewa Kendra) or a Unified Service
delivery center. These channels use the front-end interface which is taken care of by the
selected Supplier, who will accept the applications and after due scrutiny, will deliver the
services.
Ans 3a.

Introduction

As a result, the one “smart” city in the world I would choose for benchmarking is the city of
Copenhagen which has the best plan for collecting and utilizing data to create a better
business climate, greener city and provide citizens with a higher life quality. Copenhagen is
Denmark’s capital, sits on the coastal islands of Zealand and Amager.

I. Better Business Climate The transformation of Copenhagen into a smart city has been
driven by the establishment of Copenhagen Solutions Lab. This Lab has a large
project named “Copenhagen Connecting,” an initiative which brings the government,
citizens, research organizations and businesses together in building infrastructure to
collect data for the city’s benefit. The collection of data from Wi-Fi access points
allows researchers to create intelligent systems of traffic management that limit
congestion and optimize traffic. The analysis of anonymized data is used in
monitoring how cars, bikes and pedestrians move through the city therefore helping
them direct traffic in real time, find parking spaces and perform street-lighting
according to weather conditions. Also, citizens can link their vehicles and bikes into
the network to prevent theft.

II. Greener City One of the reasons Copenhagen wins the award for best “smart city” is
the use of data by Copenhagen Connecting to drive the city to a greener direction. As
the todays cities continue to evolve and thrive, overcrowding, traffic and pollution can
become a challenge therefore requiring innovation and creativity to tackle the
problems. As a result, Copenhagen has demonstrated the use of technological power
and big data insights to install sensors in sewers and garbage cans to optimize city
services like waste management, trash removal and water sanitation.

III. Inclusive Public Spaces The development of inclusive public spaces has made
Copenhagen a city for the people by achieving balance between spaces for specific
uses and public spaces for the whole population. Copenhagen has progressed towards
the development of attractive public spaces as demonstrated by the increase in
facilities which offer greater leisure activities and installed outdoor urban furniture
throughout the city.
Conclusion

The political institutions that will be examined in Leh are dependent on different processes of
decision-making and governing structures. The role of leadership, in particular, shall be
examined. How planning is being organized and implemented, will also be looked at.

Ans 3b.

Introduction

The city of Leh is the joint capital & the largest town of the union territory of Ladakh in India.
Leh is at an altitude of 3,524 metres (11,562 ft), and is connected via National Highway 1 to
Srinagar in the southwest and to Manali in the south via the Leh-Manali Highway. You have
been invited as an external IT consultant by Government of India with a mandate to convert
Leh into a “Smart City”

A smart city is a framework, predominantly composed of Information and Communication

Technologies (ICT), to develop, deploy, and promote sustainable development practices to
address growing urbanization challenges. A big part of this ICT framework is essentially an
intelligent network of connected objects and machines (also known as a digital city) that
transmit data using wireless technology and the cloud. Cloud-based IoT applications receive,
analyze, and manage data in real-time to help municipalities, enterprises, and citizens make
better decisions that improve quality of life. Citizens engage with smart city ecosystems in
various ways using smartphones and mobile devices and connected cars and homes. Pairing
devices and data with a city’s physical infrastructure and services can cut costs and improve
sustainability. Communities can improve energy distribution, streamline trash collection,
decrease traffic congestion, and even improve air quality with help from the IoT.

Below are the two innovative technology-enabled services that should be introduce into Leh
so that it can be called a "Smart city

I. Smart grids - These are an important technology in smart cities. The improved
flexibility of the smart grid permits greater penetration of highly variable renewable
energy sources such as solar power and wind power. Mobile devices (such as
 smartphones, tablets) are another key technology allowing citizens to connect to the
smart city services.

II. Electronic cards - They're also known as smart cards. They are another common
component in smart city contexts. These cards possess a unique encrypted identifier
that allows the owner to log into a range of government provided services (or e-
services) without setting up multiple accounts. The single identifier allows
governments to aggregate data about citizens and their preferences to improve the
provision of services and to determine common interests of groups. This technology
has been implemented in Southampton.

Conclusion-

Singapores Smart Nation Programme was launched in 2014. All data that is collected is fed
into their ‘Virtual Singapore‘ dashboard, a platform that gives the government acces to
information into how the city is functioning in realtime. But on this platform they can also
simulate situations which are not happening at all, but might happen in the future. Can Leh
people implement and adapt this?