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District Manager or Regional Manager or Director of Operations
District Manager or Regional Manager or Director of Operations
District Manager or Regional Manager or Director of Operations
Executive Summary
Business-savvy Multi-Unit manager with 15+ years of managerial experience. Stron
g strategic-planning and people-management skills. Extensive experience in front
-of-house and back-of-house operations. Proven ability to cut costs and decrease
staff turnover. Award-winning sales manager with retail sales and sales trainin
g experience. Action-oriented with strong ability to communicate effectively wit
h technology, executive, and business audiences. Energetic attitude with perform
ance driven, self-directed focus.
Core Qualifications
* Change Management
* Staff development and training
* Inventory control
* Customer Relations
* Analytical Skills
* Team Leadership
* Time Management
* Strong ability to execute based on strategic objectives
* Multimillion-dollar P&L Management
* Diverse Market/Industry Knowledge
* Budget Analysis, Development, & Forecasting
* Sales Analysis Strong Communication Skills
Professional Experience
Regional Manager 12/2008 - 09/2010
Kool Smiles San Antonio, Texas
* Managed 13 dental clinics with total annual revenue in excess of $70 million,
over 200 staff personnel, and more than 60 licensed professionals
* Analyzed Profit & Loss statements as well as daily metric reporting for improv
ed performance to become top-performing region among 8 regions with comparative
EBITDA to target over 20%
* Recruited professionally licensed and ancillary staff
* Monitored Customer Service, Cash Management, Marketing, Inventory control, and
Compliance with State, Federal, and CDC regulations
* Developed SMART goals based on Root Cause Analysis
* Implemented on the fly adjustments to compensate for business changes regardin
g customer retention, patient flow, and limitations/needs of the professional st
aff
* Developed and maintained daily, weekly, monthly, and quarterly rhythms to anal
yze and adapt to fluctuations in the trends of our business
District Manager 06/2006 - 09/2008
Kindercare Learning Centers Dallas, Texas
* Managed 9 Early Childhood Education facilities with annual revenue in excess o
f $750,000 and total staff 150 persons.
* Improved revenue performance of area by 8% in first 6 months through implement
ation of improved selling techniques.
* District attained top 25, in a field of 79 on dashboard ranking by the end of
the first fiscal year.
* Completed fiscal year with a Net Revenue generation of +9.7% to previous year
and +3.6% to budget and +20% DOI compared to previous year.
* Monitored labor management, revenue generation, marketing, and P&L reconciliat
ion.
* Skilled in classroom observations and understanding of developmentally appropr
iate practices.
* Co-coordinator for Texas Regional KLA sales programs.
District Manager 08/2003 - 04/2006
Gamestop, Inc (EB Games) San Antonio, Texas
* Managed 19 store locations with total revenue in excess of $40 million and ove
r 100 employees in south Texas.
* Managed inventory control, merchandising, marketing, personnel, and human reso
urce implementation.
* Increased ranking of district from 75th to 17th out of 85 districts.
* Inspired comparative to previous year sales of +24%.
* Oversaw 3 districts of 12-18 stores per district for 10 month period.
* Mentored, trained, and coached new multi-unit managers.
Regional Manager 03/2002 - 08/2003
General Nutrition Centers (GNC) Dallas, Texas
* Managed 26 specialty retail locations with annual revenue in excess of $52 mil
lion.
* Introduced sales coaching & development with management team.
* Maintained staffing, payroll, and merchandising
* Analyzed budget and implemented directional changes to improve P&L performance
.
* Improved revenue performance of district by 14% within 3 months.
District Manager 08/2001 - 03/2002
Mosaic, Inc Dallas, Texas
* Oversaw the merchandising, marketing, and sales research of a three-state area
consisting of Texas, New Mexico, and Colorado.
* Managed day-to-day functions of 15 field managers responsible for distribution
of merchandising materials and collection of sales data for Microsoft Xbox.
* Management techniques included motivation, instructional communication, and ti
me management planning.
* Responsible for collection, correlation, and communication of field sales data
.
District Manager 05/1993 - 01/2001
Gamestop, Inc (Funcoland) San Antonio, Texas
* Rapidly promoted within organization to lead operations of 15 retail stores an
d over 100 employees in a new market.
* Spearheaded new sales and customer service techniques to achieve status as top
3 performing district in the company out of 112 districts.
* Oversaw recruitment, sales training, and development of all employees.
* Introduced situational leadership management techniques to management team to
encourage top performance.
* Managed all merchandising, inventory control, ordering, transaction analysis,
and accounting functions for an annual operating budget in excess of $15 million
.
* Directed installation of 23 new market locations totaling 46 store locations f
rom Certificate of Occupancy to store opening.
* Organized presentation materials and directed sales training effort for the Da
llas/Ft. Worth and Houston districts.
Education
Bachelor of Arts : University of North Texas - Political Science / Psychology
Denton, Texas
Affiliations
* Pi Kappa Alpha Fraternity
* Society of Industry Leaders
Key Words
Diverse Market/Industry Knowledge, Seminar Facilitation, Team Building, Start-Up
s and Acquisitions, Profit Generation, Time and Resource Optimization, Performan
ce Analysis, Public Relations