ISO 9000:2000

Total Quality Management Assignment

Submitted To: Asst. Prof. Pranshuman Parashar

Submitted By:
Sachin Tyagi
MBA III C
Roll No. 50
ISO is an independent, non-governmental international organization with a membership of
165 national standards bodies.

Through its members, it brings together experts to share knowledge and develop voluntary,
consensus-based, market relevant International Standards that support innovation and provide
solutions to global challenges.

ISO 9000 STANDARDS SERIES

ISO 9000 is defined as a set of international standards on quality management and quality
assurance developed to help companies effectively document the quality system elements needed
to maintain an efficient quality system. They are not specific to any one industry and can be
applied to organizations of any size.

ISO 9000 can help a company satisfy its customers, meet regulatory requirements, and achieve
continual improvement. It should be considered to be a first step or the base level of a quality
system.

 The ISO 9000:2000 draft review process moving into its last phase, there has been a sudden
increase of interest in the scope and interpretation of the new requirements. Registrars, auditors,
consultants and course providers are all under pressure to develop their positions on specific,
technical issues. Companies using ISO 9000 quality systems are also growing impatient as they
wait to find out what they'll need to do to upgrade their systems.

 The most visible changes are in the structure of the ISO 9000 family of standards and in the
sectional organization of the ISO 9001 standard. New requirements are predominantly in the
areas of customer-related processes and continual improvement. There are also miscellaneous
new requirements pertaining to process control, measuring and monitoring devices, training and
awareness, internal communication, work environment, and legal and regulatory requirements.

 Overview of new requirements

 The most important new requirements in ISO 9001:2000 concern customer- related processes
and continual improvement. With regard to customer processes, the new requirements call for
 identifying customer requirements, needs and expectations; determining customer satisfaction;
establishing procedures for customer communication; and making employees aware of the
importance of meeting customer requirements. In the area of continual improvement, the new
requirements concern the quality policy, quality objectives, quality planning, quality
performance data and management reviews. There are also miscellaneous new requirements for
process control, measuring and monitoring devices, training and awareness, internal
communication, work environment, and legal and regulatory requirements.

Introduction

The ISO 9000 family of standards listed below has been developed to assist organizations, of all
types and sizes, to implement and operate effective quality management systems.

 ISO 9000 describes fundamentals of quality management systems and specifies the
terminology for quality management systems.
 ISO 9001 specifies requirements for a quality management system where an organization
needs to demonstrate its ability to provide products that fulfil customer and applicable
regulatory requirements and aims to enhance customer satisfaction.
 ISO 9004 provides guidelines that consider both the effectiveness and efficiency of the
quality management system. The aim of this standard is improvement of the performance
of the organization and satisfaction of customers and other interested parties.
 ISO 19011 provides guidance on auditing quality and environmental management
systems.

Together they form a coherent set of quality management system standards facilitating
mutual understanding in national and international trade.

ISO 9000:2000

ISO 9000:2000 refers to the ISO 9000 update released in the year 2000.The ISO 9000:2000
revision had five goals:

1. Meet stakeholder needs

2. Be usable by all sizes of organizations
3. Be usable by all sectors
4. Be simple and clearly understood
5. Connect quality management system to business processes

ISO 9000:2000 was again updated in 2008 and 2015. ISO 9000:2015 is the most current version.

ISO 9000 quality management principles

ISO 9000:2000 - The New Quality Standard

ISO 9000 has been revised—but the new standard, called ISO 9000:2000, is a radical
revision and the industry has questions.

Since it was originally conceived in 1987, some 250,000 organizations around the world have
registered to ISO 9000, a series of international standards that establish Quality Management
System (QMS) requirements. ISO 9000, far and away, is the most influential initiative that grew
from the quality movement of the early ’90s.

In 1994, the standard was changed, but only around the margins. Now for 2000, ISO 9000 has
again been revised—but the new standard, called ISO 9000:2000 is a radical revision. It will
require the quarter of a million organizations that have already been certified to update their
current quality systems. It will also change the ground rules for the tens and even hundreds of
thousands of organizations that are seeking or will seek registration in the future. National
standards bodies, registrars, consultants and the rest of the apparatus that have grown up around
the ISO standard now have to contend with a whole new set of challenges and opportunities.Like
its predecessor, ISO 9000:2000 is really a series of three interrelated documents—each of which
has a different function. ISO 9000 deals with fundamentals and vocabulary. ISO 9001, which is
the heart of the new revision, states the requirements for the new system. ISO 9004 provides
guidance for implementation and fleshes out ISO 9001.

Scope

This International Standard describes fundamentals of quality management systems, which form
the subject of the ISO 9000 family, and defines related terms.

This International Standard is applicable to the following:

a) Organizations seeking advantage through the implementation of a quality management
system;

b) Organizations seeking confidence from their suppliers that their product requirements will be
satisfied;

c) Users of the products;

d) Those concerned with a mutual understanding of the terminology used in quality management
(e.g. suppliers, customers, regulators);

e) Those internal or external to the organization who assess the quality management system or
audit it for conformity with the requirements of ISO 9001 (e.g. auditors, regulators,
certification/registration bodies);

f) Those internal or external to the organization who gives advice or training on the quality
management system appropriate to that organization;

g) Developers of related standards.