MIS207 iA1- Set3

Covers: Second Wave, Web Technology, Revenue Model, Lab#1 OrangeHRM Software
Answer all questions 4 x 5 = 20 | 15 %

● Answer objectively considering the textbook, and lectures.

● Answer within the context of a manager within an organization.
● Open book, and open notes. Internet, and communication/friends are not allowed.
● Use your own words.

1. Explain five Business Processes supported by E-business Systems of an organization (e.g., Daraz).

Organization: Daraz

System Business Process

Maintaining proper inventory processing orders is essential to the long

term viability of Daraz. It is important for the organization Daraz to know
Maintain proper inventory about their inventory process at all times and how much does the
processing orders organization Daraz have. A barcode scanner is also used by Daraz to speed
up the picking process and to make their accuracy more better

Daraz answers promptly and effectively to negative comments on social

Handling customers media and works to improve them in order to obtain its customers'
complaints online: commitment and trust, which is a fantastic truth for customers who are
loyal to this company. Daraz also uses social media to keep in touch with
its customers.

Shipping and Tracking:
Daraz is very responsible to keep tracking of their online clients orders so
that they can better serve them by providing their customers with accurate
delivery information. And their shipping and tracking is more reliable
because the customers are fully aware about their delivery information and
the tracking updates offered by Daraz. This is playing a great role in favour
of Daraz for getting more customers.

In order to attract search engine and to attract customers more Daraz

Regularly updating always refreshes their catalogue so that their customers can get the very
website: update result of the products they are looking for which is being very
beneficial towards their customers and can make more profits

Daraz is very well responsible about their handling returns and refunds
Handling Returns and which is a very eye-catching reason for the customers to gain more profits
Refunds: and helping to gain more loyalty from the customers. The customer returns
are handled in accordance with Daraz’s well defined e-commerce returns
policy.
 2. Explain five different technologies used by an organization (e.g. Daraz) and a relevant business
activity.

Chosen Organization: Daraz

Technology Business activity

Daraz uses smartphone app that helps their customer to communicate with
Smartphone App: daraz and helps to overcome the problems and any query regarding any
product which helps the customer gain more interest towards the
organization and can help to gain a huge profit.

EDI helps Daraz to transfer computer related data in standardized format.

EDI: It allows them to create invoices, and make payments through many
platforms such as Bkash, Nogod, Rocket, Visa/Mastercard. And through this
way the electronic funds are transferred.

Email: Daraz uses email to communicate with their customers and co-workers as
well as scheduling meetings. Daraz also confirms the product delivery and
tracking of products through emails.

Social Media: Through social media and platforms such as Instagram, facebook daraz can
offer their products to gain more customers in which they are being
benefited. Many customers are getting interested towards their products
from watching it and getting to know about their products from any social
media. This is helping Daraz to earn a huge amount of profit.

Website: Daraz organization has their own website which can help their customers
to get to know about the products which Daraz is offering. It can help to
choose products and can go for more options related to these products
which is being very beneficial for the customers and earning a lot for the
organization Daraz
 3. Consider five different revenue models and identify relevant organizations and their major value
propositions.

Organization Rev Model Value Proposition

Subscription Digital Numerous bundles and discounts are available for a monthly
Netflix Content or three-month subscription at a very low price. It is feasible
to use a single account for both single and multiple displays,
allowing users to view series or movies on numerous
monitors. Netflix provides a large selection of collections and
movies to its clients on a single website where they can pick
translations as per their language, which is attracting a lot of
attention and allowing the company to make a lot of money.

Advertising There is a very small portion in the Wall street Journal that
The Wall Street Subscription Mixed can be read for free. They also have monthly subscription
Journal bundles, along with the ads the customers want to see which
will help the customers to be able to see more news and
posts. Premium subscribers can also get printed copies, the
WSJ+ mobile app, the WSJ tablet app, exclusive interviews,
many gift hampers and getaways and so on.

Youtube Advertising At the starting or in the middle of any video the viewers
Youtube provides paid ads which is very rarely missed by a
viewer, so they have to watch it to continue watching their
video. We also know that after a few seconds the videos can
also be skipped; it means that the advertised product or
service is quickly exposed to a large number of individuals
without having to fight too hard for its visibility, with very
low consumer chances of preventing it.

Bkash Fee for transaction Bkash helps its users to pay conveniently at any time,
anywhere or anyplace. It is a great use for its users which
helps the customer from restraining them from carrying cash
everywhere and without carrying cash the users can make
payments very smoothly and conveniently with small
charges. Bkash helps its users to pay bills, make payments,
sending balance to mobile and make payments in shops

Rangs Electronic Web Catalogue They have many branches but they offer a very huge web
Limited catalogue to their customers which helps their customers
what Rangs Electronic limited has to offer and the products
such as fridge, air conditioners, televisions, mobile phones
and other kitchen accessories of different brands such as
Sony, Panasonic etc. During Eid and many festivals many
discount offers are also given by rangs which helps to gain
more customers. And it offers a great customer service to its
customers and the customers can pay instantly through any
medium such as bkash, rocket, nagad and can get instant
delivery without facing any hassle
 4. Explain five features available in a functional software (e.g. OrangeHRM) within the context of an
organization (e.g. Daraz).

Organization: Daraz

Software: OrangeHRM

Feature Business Use

Record employee’s Daraz can access its employee information like- name, employee ID contact
personal information address, date of birth, employee picture, educational qualifications, relevant
skills, working experience, job category, job title, emergency contacts etc. for
proper allocation of employees to eligible tasks to extract maximum
efficiency.

Daraz using its administrator account can offer job vacancies mentioning job
Posting about Job titles and category and location through which it can avoid the hustles of
Vacancy: posting job vacancies on newspapers and different online sites. Daraz can
accept candidate’s resume using OrangeHRM which will help selecting the
eligible candidate making the recruitment process easier

Daraz can customize OrangeHRM system according to their unique needs

Customization of like- a different field listing employees who are handling large scale
System: merchandise to contact them easily and operate other business practices.
Daraz can include customized themes, email notifications for employees,
and new categories according to its requirement.

Performance Tracking: Employee’s arriving time, their absence records categorized by month, due
assignments of an employee, recent achievements and major contribution
towards Daraz

The HR department of Daraz can easily know which employees are supposed
Time Off / Leave: to be available at a particular period of time as they have part time
employees working in Daraz. He can also know which employees are at leave
by going through this type of feature.