Magneti Marelli UM Electronic Systems Private Limited Doc. No.

: MKT-PR-01
Rev. No.: 00
PROCEDURE FOR CONTRACT REVIEW & CUSTOMER SPECIFIC
Issue date: 08/04/2010
REQUIREMENT Page: 02 of 02
5.0 PROCEDURE / PROCESS
INPUT(S) PROCESS / ACTIVITY FLOW OUTPUT(S)

C1
Receive confirmed order from customer and review
details, approve and update the details in SAP

Based on the customer projections, forecast the sales

projections for next one Year, send to Logistics

Receive regular orders from the customer either through E-mail or hard copy
of POs. Communicate / follow-up with Logistic & despatch for regular supply
of products to customer as per despatch plans

Receive the PO amendment details from the customer.

Review the nature of changes
Technical Change
information Send the technical amendments to R&D for feasibility review.

No Yes
Are changes
feasible?

No Any clarification Confirm to the customer within

/ modification two working weeks for
required? implementing the changes with
action plan
Yes
Communicate other type of
Amendment
Discuss with changes to all the concerned details to all
customer and get the departments (like changes in concerned
desired clarification schedule / cost / delivery terms) departments

Also establish communication with customer regarding

Send regret
inquiry / contract / order status, feedback on complaints
to the and other issues in customer prescribed language and
customer format

End

6.0 OUTSOURCED PROCESS (IF ANY) 7.0 REFERENCE DOCUMENTS (INTERNAL)

Nil R&D-PR-01 Procedure for New Product Development
R&D-PR-02 Control of Engg specification

8.0 APPLICABLE LEGAL REQUIREMENTS 9.0 REFERENCE DOCUMENTS (EXTERNAL)

Nil ISO/TS 16949:2009 QMS standard

10.0 RECORDS
Title Format No. File Ref. Storage Ret. Period Communicated to Disp. Method Resp.
Inquiry register Hard copy All concerned
Contract review checklist Hard copy All concerned
Contract files customer wise
Feasability Sign Off

ISO/TS 16949:2009 APPROVED BY ISSUED BY CONTROL STATUS

Clause: 7.2 CONTROLLED COPY

HEAD MARKETING MANAGEMENT REP.