Toms River, NJ 08757 (703) 898-6915 ? cell dwd376da@westpost.net SUMMARY: Sales Operations and General Project Manager with twenty years experi ence in business development who is willing and ready to re-locate anywhere in t he country for the right opportunity. Excellent cross functional team-builder a nd process manager with strong analytical, decision making and oral/written comm unication skills. Experience centers on: ? Project/Program Management ? Budget and P&L Accountability ? Business Planning (Operations and Tactics) ? Process Management and Documentat ion TRAITS: ?Customer focused, an excellent team player, analytical and well organiz ed - an asset to any organization???Excellent team leader???Delivers superior wo rk and always strives for internal customer satisfaction, solutions, and feedbac k???Management style is one of leadership, diplomacy, commitment, and dedication ???Always has her customers in mind while making challenging decisions?? PROFESSIONAL EXPERIENCE: 2010 Kemac Distributing, Inc. Toms River, NJ [5/10 ? present] Purchasing Manager Focus on demand planning and purchasing for a wholesale toy distributor. Respons ible for inventory analysis, order establishment, vendor management, item receip t and reconciliations. Also handle Accounts Payable as well as the upkeep/updati ng of the company?s product catalog and website. 2009-2010 Clear Dawn Consulting, LLC Philadelphia, PA [2/09 ? 3/10] Owner/President Launched and operated Clear Dawn Consulting, an Event Planning, Project Manageme nt and Small Business Sales Re-Engineering agency. 2007 ? 2009 Verizon New Jersey and Virginia [6/07 ? 1/09] Management Consultant, Alternate Channel Development ? Dire ct Retail Provided marketing, sales operations and business process consulting to the Veri zon direct retail channel. ? Analyzed market and sales data to develop strategy/budget of future marketing efforts ? Designated as ?point person? by senior leadership with sole decision making au thority over event marketing and advertising placement decisions ? Managed event marketing teams nationwide allocating budget to high ROI initiat ives ? Determined optimal sites for 200+ retail kiosks and then planned and managed t he physical deployment of 27 in Verizon Wireless partner stores ? Created and documented best practices for the deployment of retail kiosks, in cluding site selection, distribution management and sales operations 2001 - 2007 Sprint-Nextel Communications New Jersey and Virginia [7/03 ? 3/07] Sales Operations Manager/ Service & Repair, Sprint-Nextel R etail Stores Responsible for day-to-day operations of 1300+ Sprint Retail Stores for the Serv ice & Repair (S&R) program. Duties included: ? Strategic site selection, planning, launch, training and support of new locati ons ? Single point of contact/subject matter expert for S&R program in retail sales channel ? Assessed feasibility of new S&R programs, got management buy-in, then project managed planning, process, communications and implementation of these programs ? Determined reporting gaps, created needed reports, and took action to enhance policy compliance in the retail stores [9/02 ? 7/03] Sales Operations Program Manager, Nextel Retail Stores Chosen as one of the first 30 employees in a new, nationwide retail organization . Provided ?cradle to grave? operational program management support to 900+ sto res. Managed multi-disciplined teams to introduce new products, systems and pro grams to both retail HQ staff and field sales. Designed end to end business pro cesses, methods, and procedures
[3/01 ? 9/02] Project Manager, Nextel IT Release/ Requirements Management
Served as a ?front door? for managing Nextel IT billing software (Amdocs/Ensembl e) change requests. Release Managed in-scope Change Requests throughout the lif ecycle of the Release. ? Worked with both internal and external IT teams as well as business user group s on defining new projects, impacts, levels of effort and requirements ? Facilitated recurring meetings to walkthrough system requirements, design, tes t and launch
2000 ? 2001 Teligent Communications Reston, VA
IT Project & Release Manager Lead in the development and packaging of Teligent IT Applications software relea ses. Project managed each packaged release from conception through deployment. ? Worked with IT planners, development managers and business groups on defining release impacts, levels of effort and requirements ? Conducted weekly cross functional meetings to identify status of all release c ontents and track/resolve jeopardizes 1990 ? 2000 AT&T and Lucent Technologies New Jersey and Virginia [1998?2000] Repair Planning Manager/Project Manager Responsible for forecasting, budgeting, and strategic process planning/managemen t of $10 million international repair production of Lucent telecommunications eq uipment. Served as lead Project Manager for several organizational initiatives. ?Inventory/Lifecycle product management ?Developed/negotiated processes and contracts with domestic/international extern al vendors [1996?98] Retail Inventory Manager, Consumer Lease Services Responsible for the repair planning and distribution management of lease invento ry. ?Managed inventory forecasting, ordering and demand planning for AT&T retail cha nnel, which consisted of 350+ retail stores and 700+ Retail Service Agencies ?Project managed relocation of repair and distribution centers to an internation al location ?Coached a staff of four Inventory Specialists [1995 ? 96] Channel Marketing Manager, Consumer Lease Services [1990 ? 95] Inventory Coordinator, AT&T Phone Center Channel 1991 ? 1997 United States Army Reserves Fort Huachuca, AZ and Fort Dix, NJ Intelligence Analyst/Personnel Security Manager ? Veteran Non-Commissioned Officer ? Coached and developed a small staff of Military Intelligence personnel ? Awarded Army Achievement Medal in 1995 for creating a ?quick fix? process to m anage security clearances for 200+ Battalion personnel for international deploym ent EDUCATION: Stevens Institute of Technology/Lucent Technologies - Hoboken, NJ Masters Certification in Project Management, completed January 2000 ? 400 hour certification program based on Project Management Institute (PMI) fun damentals ? Maintained a 4.0 GPA County College of Morris - Randolph, NJ ? Obtained a total of 48 Liberal Arts credits towards a degree in General Busine ss while working full time from 1990 through 2000 ? Maintained a 3.8 GPA