James C.

Faber
101 Brookdale dr.
Highland Village, Texas, 75077
Phone: 214-724-7099
Email: jf8079e4@westpost.net
Computer Operator/ Production Scheduling Support /
Infrastructure Specialist
Mainframe Processing and Distributed Systems
Client Servers
IBM OS Sysplex monitor, troubleshoot, escalate.
Level One Support.
IBM Mainframe production support, multiple accounts, Proficient in using severa
l scheduling packages including Control M, Tivoli/TWS, OPC, and CA7. AS400 batch
monitoring, Unix Backups .
Ticket / problem tracking systems experience Vantive,Remedy, Impact, Managenow
Also perform Maintenance widow IPLs and DR support
Excellent qualifications in operations support, hands-on knowledge of IBM and W
indows operating systems and platforms.
Demonstrate problem analyzing skills.
Drive processes to achieve timely problem resolution and escalation .
Mainframe, Production support, LAN/WAN and web environments including topology,
protocols (TCP/IP, Ethernet) and connectivity.
Training
Certificate of Training: Sponsored by Yum Brands Corporation
MVS Operator
CA - Tng-Unicenter FOR NETWORK LAN/WAN MONITOR & LEVEL ONE SUPPORT.
CA1, CA7, CA11
Working Knowledge,
Operating Systems and Hardware support. RISC 6000, HP 9000 and 3000 Series II, A
S/400, IBM 3490, Hitachi 6600, Windows Xp, Windows NT (HP UNIX), (HMC), IBM ZOS
IBM OS/390, IBM ES/390, IBM 2064/104, IBM 9672-R22, IBM 3494 ATL, Silo ACS, HSC
STC STK Silos, HP servers- Blades, Cisco Routers.
Software Proficiencies and support.
AutoSys, HP OpenView, Omegamon, Command Post, RMF, Mainview, TSO/ISPF, FDR, SAR,
SAVRS, MVS/XA, MVS/ESA, Sysplex, DB2, IMS, CICS, JES2, VTAM, Service Desk, Reme
dy, Vantive, Zeke Zebb Zara, CA1, CA7, CA11, Tivoli, TWS, OPC. Windows Outlook ,
Tng-unicenter , Ca-workstation, MS Word, MS Excel. Sharepoint.
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Employment History:
CDI Contractor assignment working for,
IBM Global Services Inc.
1000 Belleview st.
Dallas, Texas 75215
800-326-1580
Oct. 28, 2007
To present
IBM Mainframe production support, multiple accounts including BNSF, Quest, Dalti
le, Spirit. ATI, PNG, Proficient in using several scheduling packages including
Control M, Tivoli/TWS, OPC, and CA7.
Ticket / problem tracking systems experience Remedy, Impact, Managenow
Also perform Maintenance widow IPLs and DR support
Batch Monitoring job restarts, MVS Console monitoring.
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Yum Brands, Inc.

14841 N Dallas prkwy
Dallas, Texas 75254
888-372-5313
Dec 10,1995
Nov 20,2007
Lead Computer Operator
Infrastructure Specialist
Pruduction batch support
IBM ZOS Sysplex
Multiple Windows OS
LAN/WAN support
Hardware support
Hp backups
Unix backups
As400 backups
Provide and perform hands-on computer operational duties. Manage job/workflow ac
countability, monitor operating systems and hardware environment, ensuring maxim
um operation stays SLA compliant. Use protocol and procedures to determine and e
scalate incidents that affect real-time processing.
Researching and resolving issues using the Vantive problem and change managemen
t tracking system.
Monitor operating system with multi-network environment and assist in providing
timely problem resolution
Accurately ensuring batch processing and production cycles are completed with S
LA .
CA7 Batch job processing support. Job analysis and restarts.
Monitor AS/400 environment, performing UNIX backup and archive retrieval and es
calating open system errors
STK silo monitor and support and
Tape librarian duties
Monitor and trouble shoot of LAN/WAN environments using the TNG-Unicenter monit
oring tool.
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US Sprint ,
1300 Rochelle Blvd.
Irving, Texas 75060
1988 - 1995
Tape operator
IBM mainframe processing
IBM 3480-3490 tape drives
System Backups
Print Operator
Mail room
Tape library
Monitored multiple client mainframes . Print & mail room operator. Tape Operator
, Tape Librarian.
Mounted tapes both carts and reel.
Pull and file tapes
Ensure tape operations SLAs met
Print and Deliver reports
IBM Mainframe Tape monitor
Personal Refernces,
David Ruiz , Operations Supervisor, phone: 214-850-1905
Armando Gonzalez, Production Support specialist, phone: 214-330-1470
Nathan Clarke, Lead Computer Operator, Production Services, phone: 214-405-0214
Paul Medeles, Lead Computer Operator Production Services, phone: 469-223-3373
Ken Gratton, IBM Supervisor , phone:214-762-9113