IR ON Palem BO a/w Rc.varam SO on 6.8.

21 FOR THE YEAR 2020 by ASP®, )/0 SPOs,

Rajahmundry- 533 101
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
A. ADMINISTRATION:-
1. General Information about the Branch Post Offices:
S Information Details

No

1 Name of the Branch Office (BO) Palem

2 Name of the Account Office (AO)

Rampachodavaram

3 Name of the Head Office

Rajahmundry

4 Facility ID of the BO
BO11505124022

5 Profit/Cost centre ID of the BO

6 Date of Opening of the BO

14.6.1979

7 Date of last inspection / visit by divisional head

1.10.19

8 Date of Last Inspection

1.10.19

9 Last inspected by
Ch.Surya Narayana,SPOs
10 Dates of subsequent visits by Sub Divisional
head
11 Dates of subsequent visits by Mail overseer 22.4.20
2. Technical Information about the BO:
S Information Activities Details Remarks
No
1. Working Hours:7.00- Receipt of Mails 13.10
9.00, 12.13.00 Delivery of Mails 7.30
LB Clearance 7.15
Dispatch of Mails 7.30
2. Authorized Cash Minimum Cash 15500
Balances
Maximum Cash 31000
Authorised Stamp Postage 300
Balances Revenue 100
3. Location of the BO In BO village in a function hall of G.P.
4. Villages served
5. Panchayat Hqrs
6. Mail arrangement GDSMC/MD, conveys the bag and attends delivery
7. Currency of FG Bond In currency
3. Information about the Establishment of the BO:
S Name of the Designation Employee ID TRCA DOB Date of appt Remarks
N Incumbent
o
1 K V Laxmi BPM 12000 26.7.1991 21.8.14
2 Vacant GDSMC/MD
4. No Substitutes MO has been mapped to the BO.
5. GDS are applying leave through manually and they are not able to generate salary slip
through app.
6. Details of establishment review:-Establishment review was taken for 2018-19 and due.
7. Mailoverseer has not visited the BO since last 1 year though the BO is nearer to
Rampachodavaram. The explanation of the Mailover seer may be called for along with the reasons of
IP thereof. IP, may also be instructed suitably to pay concentration on quarterly visits of Mailoverseer.
8. Stock verification:-
a. Verified the physical verification of items of stock with reference to stock register satisfactorly
c. Forms and stationery, Paper Rolls and BO bag barcode labels are sufficient.
d. Examined the following Registers / Records :
e. Village Sorting List:Not available (b)Route list and Beat Map:Not available
f) Book of Post Marks.:Maintained (d) Error Book:Maintained:Complaints and suggestions
book.
g Error Book: There are No entries since DLI
h. IP, Ramachandrapuram sub division may be instructed to take action for weeding out of old
records.
9. No action on preivous IR paras is pending.
B. TECHNOLOGY AND DARPAN
10(a) Information about the hardware and the client application used in the DARPAN device and
IPPB smart phones have been place on record at BO. This would include serial number of devices
and peripherals
S No Devices & Peripherals Serial number

(i) Main Computing Device (MCD) 21612222875

(ii) IMEI number of MCD 863789023638749

311121002169
(iii) Kaifya/Sunyard Pin Pad(P-90)

(iv) Barcode Scanner

16353BOADC
(v) IPPB Smart Phone supplied to BPM/ -
ABPM
(vi) Solar UPS TT-S067810216
(vii) Type of NSP SIM(Airtel/BSNL LYRA BSNL
/Vodafone/Idea) supplied and activated
in the device.

10(b) Check whether the updated versions of system on business client apps (DARPAN CBS,
DARPAN CSI, DARPAN PLI APP, IPPB App etc) are installed in the device if not, update the
device with latest versions of system on business client applications on the spot.
S.No System / Business Client Applications Version details currently used in the device
(i) DARPAN SDP
--

(ii) Device Management Client 9.7.6.0

(iii) Firmware 01.13

(iv) M-Connect 3.1.7.0

(v) DARPAN CSI- Common Application -
(vi) DARPAN CSI- Delivery Application -
(vii) DARPAN CSI- Demo Booking -
Application
(viii) DARPAN CBS Client Application 1.3.2.1
(ix) DARPAN PLI Client Application -
(x) RSI eMO Client Application (only -
installed at Non CBS & Non CSI
locations)
(xi) IPPB ( Micro ATM) Application 13th version
11. The BO is located in TNF location, and there are no signals to the BO.
12. BPM is instructed to note Instances where transactions could not be performed on the device
owing to connectivity/ Power issues/Device issued and record them in error book in future
without fail, if becomes non TNF in future.
13. BPM is properly guided of the procedure of raising ticket for the issues in Para 12 above.
14. BO supplied with solar panel and UPS battery.But due to non utilization of Darpan Device, the
solar panel is not put into use.
15. BPM is instructed to use both the battery cradles alternatively and when one battery is
connected to device, whether other one is getting charged and was also instructed to ensure
that DARPAN MCD is always put into use with the power supply drawn from the batteries and
not directly connected to either Solar UPS or Electricity supply, if the BO comes under non TNF
location in future.
16.1. Due to TNF location, user information of the BO i.e. BO name, BO CSI facility ID, User name,
User ID, (If user is BPM then CSI employee ID or if user is substitute then Aadhaar ID) BO
Name and User Role etc., could not be checked.Checked with MDM portal and as follows:
BO name Palem
BO ID BO11505124022
User name M.Ramana reddy
User ID 50010834
User Role BPM
16.2. Due to TNF location, could not check the Device information of the BO available in Login
manager on the Darpan Device. However, as per DO records/MDM portal, checked the
following information with satisfactory result.
a)Device ID:
21612222875
b) DM client version:
9.7.6.0

c)Environment DG-PROD
16.3. Checked the Network and Data connectivity strength in the Device and found as “NO
NETWORK” as the BO is in TNF location.
16.4. Checked the connectivity inside the BO and found no net work as the BO is in TNF
location.CSQ value is not available on the device.
16.5. The office copy of the solar solution installation report is not available .BPM is instructed to
trace it, keep it on record and report compliance.
16.6. The BPM is not aware of the process of raising incident ticket by calling the CSI level 1 help
desk for the issues faced in darpan device(MCD and peripherals) and solar solution. BPM was
explained the incident management process for MCD and peripherals and solar solutions.
16.7. It is reported that SO will rise tickets for incidents at BO on CSI help desk and there are no
pending tickets at SO.
16.8. No hard ware issues so far found at the BO.
16.9. The solar panel and UPS are not in working condition.
16.10. The RICT device is kept properly in the Cary case after working hours.
16.11. BPM has good knowledge and skill in operating the device and handling the peripherals.
16.12. The feed back of the BPM on the technology implementation is “positive”but due to TNF
location, the BPM is unable to work on the Darpan Device to experience the technology
implantation personally,
C. MAILS:
17. The BO bags are being received/closed manually, as the BO is in TNF locationAll the articles
received in BO bag are being dealt manually.
18. BPM is issuing the accountable articles manually, as this is a TNF location.
19. There are no deposit articles.
(a) No articles are detained beyond the prescribed period.
(b) As the BO is under TNF location, the number of articles in deposit as per DARPAN CSI app and
the physical number of articles available could not be compared.
(c) Checked randomly the delivery status of few articles delivedred at the BO through Post info
app with satisfactory result. As there is no signal of of any network at the BO point, delivery
status is got checked at AO point satisfactorly.
(d) GDSBPM is properly examining the remarks passed by the ABPM and standard remarks are
recorded on the articles.
e) NO articles have been received missent at BO.BPM is instructed to make necessary Error
entries are in this regard for physical articles as well as eMOs.
f) The process of redirection of articles is properly done through the device.
g) There are no articles in deposit.
20. It is reported that the VP articles delivered are being sent to AO for booking with cash. It is
learnt that due to some technical problems, the articles are being sent to AO for booking.
21.(i) Apart from the office letter box, 1 letter boxe is attached to the BO at Donalanka village. The
LBs are said to be in good condition.
(ii) LBs cleared punctually and are the timings of clearance suitable.
(iii) Mails cleared from LBs and those received missent are included in the desptatch of the day.
22. Reviewed the hours of the business of the BO, and are found suitable and working hours are
fixed as per the OM No.17-31/2016-GDS dated 25.06.2018.
23. Examine the contents of BO bag received on the day of inspection and all articles received in
the BO bag with transit norms. BPM is instructed that the unregistered articles posted in the
BO meant for delivery through the BO are disposed of without routing them through the AO.
D. FINANCE AND ACCOUNTING:
24. Checked the last acknowledgement BO balance by the Account Office and verified the
subsequent transactions of the BO. The BO balance is shown as Rs.1,83,783/- but there are
NREGS paid vouchers for this amount, to be sent to AO.
25. Verifed the physical cash balance with the blance shown in the BO account Book with
satisfactory result.Only paid vouchers are available.
26.(i) Verified the stamps balance and recorded the result in the BO account Bookwith satisfactory
result.
(ii) The stamps are not being received through CSI .SPM may be addressed suitably.
(iii) BPM isnot entering the stamp sales under product sales option in the device and BPM is
educated.
(iv) The authorized balances are adequate with reference to receipts and payments at the branch
office.
27. Checked the balance of BO account for on the following dates since the last inspection by
comparison with the balances including postage due on unpaid articles noted by the Account
office on BO slips and the entries against heads (a) and (b) of the BO slips have been
correctly transferred to the BO account.

Date Balance as per BO account Balance as per DTR

5.11.19 130950 126242
18.1.20 47643 27543
6.3.20 29210 75234
22.5.20 144125 no DTR
16.7.20 22841 269284
23.9.20 13111 718607
11.11.20 11172 130738
22.1.21 43696 147342
4.3.21 36119 3379
18.5.21 51829 24577
27.7.21 24290 no DTR
22.7.21 51453 12503
• SPM should verify the reasons for difference in the balances on the above said dates and
report compliance.
• Checked the last acknowledged BO balance by AO and subsequent transactions of the BO with
satisfactory result.
28. Examined the BO account since the last inspection and the BPM has not unnecessarily retained
excess cash. The arrangements for exchange of cash with the Account office are satisfactory. The
norms for remittances have been followed as mentioned in the Directorate letter No.24-3/2012 PO
dated 01.10.2018.
29(i) The following MS-87(a) receipts are issued since DLI.
Book no. From R.No. Date Amount TO Date Amount
R.No.
- 44 18.11.19 263 48 16.12.20 158

Unused receipts 49-100 are intact. An extract of the para sent to AO for verification and early return.
(action-IR branch)
(ii) BPM is instructed to retain the eMO forms in their custody and the preservation period is 18
months for the date of booking.
30. Checked the receipt/disposal of VP articles one day in each quarter since DLI, with satisfactory
result.
31. BO journal:-
a. No Mos are received for payment since DLI.Carry out the same check regarding accountable
articles. Checked delivery status of some articles and MO received for delivery through Postinfo mobile
app satisfactorly.
b. No Mos are received for payment since DLI.
c. checked and found that the BPM has not given the cash to ABPM(MD) or eMO payment
beyond the prescribed limit as mentioned in Directorate letter no.24-3/2012-PO dated
01.10.2018. Educated the BPM on the procedure to be followed if the amount exceeds the
prescribed limit.
32. The delivery agents has not been authorised to carry stamps / stationery for public use. The
postman book (MS-27) and visit book (+) stated to be not maintained in view of CSI
environment and the acquittances are being taken on the delivery manifest received from
AO.BPM and GDS MD are instructed to maintain it without fail and report compliance.
33. (i) The BO daily account is generated through the device. Examined the daily account and
other contents of the BO bag made ready for dispatch.The articles properly stamped before
their inclusion in the bag. There is no remittance of cash today from BO to AO through cash
bag.Prescribed BO bag labels are not being used by both AO and BO?
(ii) No change is required in the accounts / delivery jurisdiction of the BO.
E. SAVINGS BANK
34 (i) Checked following SB-26 issued since the last inspection with satisfactory result.
Book no. From R.No. Date Amount TO Date Amount
R.No.
45430 40 9.10.19 250 50 24.1.20 500
5428 1 4.2.20 10000 50 26.7.21 500
5436 1 26.7.21 200 13 2.8.21 250
Unused receipts 22-50 are in tact. An extract of the para sent to AO for
verification and early return. (action-IR branch)
( (ii) It is learnt that referendce ID is sent to AO with SB-3 card, generated at the
time of opening of new account at the Bo.BPM is instructed to note the number on office copy of SB-
26 receipt and one copy of acknowledgement slip printed from the RICT device is pasted on the office
of the SB-26 receipt.
iii) During verification of the pass books, first page entries and initial deposit are printed using
the pass book printers for new accounts at concerned AO and there is no manual entry done
by BPM.
35. (i)Separate specimen signature books for the various types of savings accounts viz.SB, RD,
TD, and SSA have been properly maintained and all specimen signature are available against
the account opened since last inspection.
(ii) Checked at random the accounts opened since date of last inspection and photograph are
available.
(iii) BPM is instructed to not incase of depositors who have already given photograph for accounts
opened earlier, the fact has to be mentioned against the new account in SS book.
(iv) Test checked few closed accounts and found that the specimen signatures of respective
accounts have been properly cancelled. There are no transferred accounts.
(v) Instrucrions are given to the BPM to maintain SS book with CIF number.
36. The following pass books of each scheme (SB/RD/TD/SSA) are collected from depositors and
verified with Finacle / Journal.
Account DLT Deposit Withdrawl Balance
Number SB
3490689670 12.3.21 - 5000 6028
4613647591 5.4.21 - 5000 95600
9165539026 27.5.21 700 54354
9165502884 3.6.21 18200 121011
4746866401 19.6.21 25000 40500
9165190096 12.7.21 6000 90423
3711134415 19.7.21 6000 7500
3651860115 5.8.21 10000 46400
4613661788 25.11.20 1251 51792
 9165225934 14.9.20 15000 20085
RD DLT Dep BAT Dep for
3942215457 12.5.20 600 3200 4/20 to 9/20
3601910853 25.6.21 50 3000 6/21 to 2/22
3601882549 25.6.21 50 3000 6/21 to 2/22
4831803236 7.7.21 500 7000 7/21
020005780267 13.7.21 100 500 7/21
020011558755 13.7.21 100 300 6/21 to 7/21
020011558868 13.7.21 100 300 7/21
020011558375 13.7.21 100 300 6/21 to 7/21
020011690417 13.7.21 500 1500 7/21
020011558580 13.7.21 100 300 6/21 to 7/21
3719020642 4.8.21 500 25000

.
SSA DLT Dep Bal
010006626396 13.8.21 1000 1000
010006626174 13.8.21 500 500
010006626298 13.8.21 250 250
9103132915 24.3.21 1000 12100
5005368766 31.5.21 9250 9500
3301248386 5.6.21 500 7200
010003658183 27.7.21 200 450
3301243602 27.7.21 500 14500
4199441996 1.6.21 2500 17000
3301235430 5.6.21 500 5900

NREGS Date W/l BAT

9166682639 24.12.19 1400 5600
9166685421 20.1.21 14000 51454
9166678535 12.3.21 10000 37770
9166679796 12.3.21 7000 12066
4062023113 5.5.21 10000 31000
010001618568 18.5.21 5300 6050
010002525603 3.6.21 5000 5250
010000967816 7.7.21 500 1650
4488992420 28.7.21 10000 21250
3348425139 26.7.21 1000 16500

TD DLT Dep BAT Type

020002616570 29.1.21 10000 10000 5 yrs.
4910906766 28.9.20 25000 25000 5 yrs.
4711515228 4.2.20 10000 10000 5 yrs.
 4705925392 30.1.20 10000 10000 5 yrs.
020003237046 4.2.21 12000 12000 5 yrs.
4908460720 25.9.20 25000 25000 5 yrs.
4908502819 25.9.20 25000 25000 5 yrs.
020003238599 4.2.21 10000 10000 5 yrs.
020006634427 10.3.21 12000 12000 5 yrs.

7.(ii) BPM has not prepared list of accounts standing at the BO in the prescribed format mentioned
in Rule 50(iv) of POSB (CBS) Manual. BPM is instructed to prepare the list in duplicate and
send one copy to Account office.
38. BPM has not send pass books for entry of interest for the year 2018-19.BPM is instructed to
collect all SB/SSA pass books standing at the BO, by issuing SB-28 receipts to depositors, and
prepare list of all SB/SSA accounts in duplicate in the below format separately for SB and SSA
and retain one copy of such list, and send the pass books to SO for Interest adding.
Date of
delivery of
Acquittance of
Date on Date on PB to the
Date of the depositor
Account Name of which PB which PB depositor
Sl No receipt of when the PB
number depositor sent to recd from or return
pass book is delivered to
AO AO of PB to
him
AO for safe
custody

39.. Checked at random one day in each quarter since the last inspection and the totals of
deposits and the withdrawals available in the LOT are reflected in the DTR of the concerned BO with
the LOT/DTR for the selected dates using Finacle MIS and SAP in advance and cross checked the
corresponding entries available in the BO account and the daily balance of those dates acknowledged
by the Account office in the corresponding BO slips with satisfactory result.

Transactions:-
SB ( Date) Deposit Withdrawal RD (Date) Deposit withdrawal
 4.10.19 2100 2000 9.11.19 1000
18.1.20 5100 - 6.2.20 900
17.4.20 8000 - 12.5.20 1650
16.7.20 17000 - 18.8.20 1500
27.10.20 15000 10000 5.11.20 1000
5.1.21 11000 10000 12.2.21 1000
12.4.21 10000 5000 27.5.21 1015
26.7.21 1000 20000 3.8.21 500

NREGS Dep W/l SSY Dep

9.11.19 34748 4.12.19 1500
6.2.20 22036 23.3.20 500
12.5.20 43495 1.6.20 5100
25.8.20 225182 23.9.20 3000
16.11.20 44888 5.10.20 2000
24.2.21 10000 12.3.21 17100
22.6.21 5000
28.7.21 10000

a) No SB-28 receipts issued since DLI. Unused receipts 36-49 intact. An extract of the para sent
to AO for verification and early return. (action-IR branch)
40. There are no un-delivered pass books in deposit.
41. Checked 1 pass books of TD account opened since DLI and observed that the first page
entries and in itial deposits are not altered / over written.
42. It is learnt that the BPM has not claimed the SB/TD incentive.BPM is suitably instructed.
43. BPM knows about all savings schemes and their operation through the Device. BPM and
ABPMs are aware of AML/CFT/KYC and their relation with financial services offered by the
department.
44. There are no IPPB accounts are opened at the BO as it is a TNF location
45. QR code stock register is not maintained.BPM is instructed to maintain the same and report
compliance.
46. No social security payments are being made at the BO.
47. There are no merchant IPPB accounts opened in the BO.BPM/ABPM are Educated for opening
of Merchant IPPB accounts which can facilitate cashless transactions in the BO villages.
48. (a) BPM is aware of IPPB Mobile App and educating the customers to download the App and
use it for Bill payments and also for standing instructions.
BPM is instructed to popularize the IPPB APP amongst the digitally smart customers having
an IPPB account.About 15 number of persons using IPPB App.
b) The prescribed procedure is being followed to transfer cash collected by ABPM towards IPPB
transactions to BPM for incorporating in the BO accounts.
F. POSTAL LIFE INSURANCE/ RURAL POSTAL LIFE INSURANCE:
49.1 BPM/other GDS in the BO aware of the salient features of all the existing PLI/RPLI schemes.
49.2 The BO has been supplied with the hand held device. The BPM has been trained in PLI-
DARPAN App. Handling. The BPM or the substitute handling the same correctly. The device is
in safe & in good condition.
49.3 The signal strength for the network connectivity to the BO is not sufficient and changes
frequently. Request for supply of antenna is made.
49.4 Log book for panel breakdown is not maintained.BPM is instructed to maintain the book and
 note down the breakdown frequency / duration and record findings for remedial action. BPM
is made aware of the process of logging complaint in relation to breakdown of Machine/Panel.
49.5 Forms required for the use of customers/office adequately available BPM is instructed to keep
the forms / records neatly arranged.
49.6 No new PLI/RPLI proposals are indexed in the device and dispatched to concerned accepting
authority for the current year.
49.7 There are no claim cases pending for settlement.
49.8 There are no pending service requests relating to Loan, Commutation, Conversion, Reduced
Paid Up, Revival, Survival Benefit indexed in the device since last inspection.
49.9 Checked the credits of following receipts issued towards new RPLI first premium& renewal
premium receipts in the BO since last inspection with Summary Report and BO account.An
extract of the para sent to AO for verification. (Action
IR branch)
Book no. From Date Amount TO Date Amount
R.No. R.No.
1189 7 9.10.19 250 50 24.1.20 500
2871 1 4.2.20 10000 50 26.7.21 500
5436 1 26.7.21 200 13 2.8.21 250
Un-used receipts 14-50 intact
49.10. Checked the Day End Report and summary reports and found they are correctly generated on
daily basis and RPLI premium collection shown there in correctly taken into account.An extract
of the para sent to AO verification. (Action IR branch)
Date RPLI premia Date Rpli premia
7.9.19 5258 5.3.21 2846
8.12.20 23668 26.7.21 5406
49.11 Collected the followingRPLI PRBs,compared the credit entries appearing in them all entries in
them are recorded in RPLI journal& are correctly accounted on the respective dates in the BO
account. All the transactions are noted legibly in the PRB and signed & date stamped by the
BPM on the respective dates. An extract of the para sent to AO verification. (Action IR
branch).
RPLI a/c no. Date of deposit Premium For
collected
0000003064639 27.7.21 6373 5/21 to
4/22
R-AP-EA-3695545 26.6.21 1579 6/21 to
1/22
R-AP-EA-3695477 26.6.21 4016 7/21 to
6/22
0000001861891 22.6.21 6445 6/21 to
5/22
49.12. Growth rate of PLI/RPLI business of the office is average. BPM and GDSMD are instructed to
take more interest in marketing PLI/RPLI policies.OA, PLI/RPLI branch will please intimate the
targets of PLI/RPLI to the BPM, for the year 2019-20 and may be instructed suitably.
49.13.OA, PLI/RPLI branch will put up the performance of the office for the three previous financial
years and the same may be intimated to the BPM. The office has not achieved the targets
during the previous years.The reason observed is BPM and GDS MD are not showing more
interest in achieving the target.
Financial year Target given Achieved
2017-18 -- --
 2018-19 -- --

49.14 It is learnt that the BPM has not claimed the incentive.
49.15 No heavy premium is collected with default fee.
49.16 The customers are not facing any challenges / issues regarding services provided by the BO.
49.17.BPM, GDSMD are instructed to give wide Publicity to PLI and were also instructed display RPLI
posters in the BO.
49.18. The PLI/RPLI proposal forms having KYC norms were revised into use.The revised proposal
forms are available.
G. GEIEVANCE HANDLING AND PUBLIC RELATIONS:
50. BPM is appraised of the redressal mechanism available.
i) No suggestions/complaints are received for further forwarding to customer care centre of
the division.
ii) No complaints are received from the public since DLI.
51. BPM/ABPM are educated to use POSTINFO mobile app for tracking articles in case of any
complaints received. The App is installed in the IPPB mobile. BPM/ABPM a re guidedabout the
usage of POST INFO APP such as calculation of postage/interest rates for small savings
schemes/ premium calculation/PIN code search etc.
BPM/ABPM are educated to use ePost office mobile app for purchase of postage stamps and
Gangajal as well as payment of RTI Fee. The APP may be installed in the IPPB mobile Guide by
the BPM/ABPM about the usage of ePost office app so that they can guide the Members of pub
lic for the above purpose since philately postage stamps and Gangajal can be ordered sitting
at home.
52. Checked and found that i) Notice of hours of business not displayedii)office board displayed for
information of the public BPM instructed to display.
H. BUSINESS DEVELOPMENT
53. i) BPM is instructed to send the following information and report compliance.OA, IR branch will
putup the same for review. BPM is instructed to chalk out the plan for the remaining period to achieve
the target. Explore the potential available for new business.
Type of Previous Year Current Year Remarks
Business
Number Amount Number Amount
Mails ( RL/SP/PL)
Unpaid
Money Order
S.B
R.D
SSA
TD(1/2/3/5)
IPPB
PLI
RPLI
Stamp sales
54. The BPM/ABPM are instructed to maintain BO business register in the format below and , that it
is updated and report compliance:
Name of the Population Numbe Number Age less than 10 Numbe Number
Village r of of RPLI years r of SB of RD
Male Female house policies Female No of accoun accounts
 SSA
holds ts

55. Official Language:

(i) The Name plates / Notice Boards etc. are trilingual.
(ii) The Name plates and Rubber stamps used are in accordance with the rules
(iii) Forms used in the office are bilingual.
(iv) No special work done in the office regarding Hindi.
I. TRAINING
56. It is reported that induction training has not been imparted to BPM/ABPM/ Dak Sevak .
57. Refresher training /Mid career training is not imparted to BPM during the month of 8/9-2019.
J. INDIA PSOT PAYMENT BANK (IPPB)
58.1. The BO is not facilitating IPPB transactions during approved business hours.
58.2. IPPB related branding elements ( IPPB Signage, Notice Board, Banners, Standees etc.) and
Authorization forms are available, BPM is instructed to display appropriately.
58.3 It is reported that the GDS leaves are being applied and sanctioned offline only.
58.4 The devices, biometric scanners and mobile connectivity are available and in working condition
with GDSBPM/GDSMD.
a) There is not any damage to the IPPB handheld devices provided to GDS BPM/GDSMD.
b) Proper mobile connectivity is available.
c) All hardware provided to DOP by IPPB is accounted for and are in good working condition at
BO.
58.5 It is found that GDS is properly trained to handle IPPB application and aware with all the
products and services offered by IPPB including third party products like credit, insurance
mutual fund etc.
58.6 customers related documents are available.
58.7. Adequate cash is being provided by the accounts office for facilitating transactions at the BO.
58.8. Adequate cash is handed over to the GDS for providing doorstep banking services and
doorstep banking services and doorstep banking service requests are fulfilled on a timely
basis.
58.9. Transaction arerecorded by the end users BO for both IPPB and DOP products tallied with
cash as reported by the end user BO and SOP for cash managements between DOP & IPPB is
being adhered.
58.10. Checked that financial literacy camps are being organized in BO jurisdiction regularly and end
user GDS is encouraging customers for digital transaction including fund transfer bill
payments, recharge etc. and providing necessary handholding for using IPPB mobile banking
app.
58.11. GDSMD/BPM are instructed to focus on merchant acquisition and promoting digital ecosystem
for financial transactions within BO jurisdiction.
58.12. GDSBPM/MD are instructed to promote linkage of post office saving account (POSA) with IPPB
account by explaining advantages thereof and progress made since last inspection.
58.13. Territory Manager, Territory officer of IPPB is has been visiting the BO and providing
necessary information and handholding on new products and services added by IPPB.
K. CONCLUSION:-

59 Result of the inspection provided based on the following parameters/ activities.

Branch/activity Max.points Points Remarks
 awarded
Maintenance of basic records 5 4
Maintenance and use of hard ware 5 N/A
Use of RICT Application (CBS/ CIS /DEL 40 N/A
app/ Booking APP)
IPPB ( Micro ATM/Accounts servicing 10 --
Business Development & attitude of BPM 20 19
towards business development
Service Standards ( Delivery 20 19
performance/ Booking of articles / MO /
Savings bank / Insurance
The BPM should paste this Inspection Report neatly in the Order Book and submit compliance report
on all paras of the IR to the Divisional Office within a fortnight positively.

(P.V.RAMANAMURTY)
Asst.Supdt.of Post Offices,
Rajahmundry Division,
Rajahmundry-533 101
Endt.No.ASP®/IR-Palem/2020 dated at Rmy-1, the 15.9.21
Copy to:-
1. The GDSBPM, Palem- BO, a/w Rampachodavaram - SO.
2. The IP, Rampachodavaram sub division, Rampachodavaram
3. The IR/VR Branch, O/o SPOs, Rajahmundry Dn., Rajahmundry-1
4. Office copy.

(P.V.RAMANAMUTY)
Asst.Supdt.of Post Offices®
Rajahmundry Division
Rajahmundry-533 101

Work & Conduct Report

• Name of the B.O. : Palem

• Name of A.O. : Rampachodavaram

• Name of the BPM : M.Ramana reddy

• Date of Inspection : 6.8.2021

• Work : To be improved
• Conduct : satisfactory

(P.V.RAMANAMURTY)
Asst.Supdt.of Post Offices®
Rajahmundry Division
Rajahmundry-533 101