CBAP ® Exam Preparation Course

Lesson 2 - Introduction to BABOK® V3

CBAP, CCBA and BABOK are registered certification marks owned by International Institute of Business Analysis.
 WHAT’S IN IT FOR ME

What is business analysis?

What does a business analyst do?

Business Analysis Core Concept Model

Model TM — the Knowledge Areas
defined in BABOK® Version 3

What are the underlying competencies

of a business analyst?

Techniques and perspectives in

business analysis
 INTRODUCTION – WHY BUSINESS ANALYSIS

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 INTRODUCTION – WHY BUSINESS ANALYSIS (contd.)

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Lesson 2: Introduction to BABOK® V3
Topic 2.1: Key Concepts of Business Analysis

✔ Who is a Business Analyst?

✔ Business Analysis Core Concept Model
✔ Business Analysis Knowledge Areas
✔ Defect per Unit
Requirements classification
✔ Requirements and Design
✔ Who is a Stakeholder?
 BUSINESS ANALYSIS
WHAT IS BUSINESS ANALYSIS

Where?
h at? Define
W Needs
Why?
Enable
When? How?

Business
Analysis Recommend
Solutions
t
en
m
ove
p r
s Im
o u
inu
n t
Co
 BUSINESS ANALYSIS
WHO IS A BUSINESS ANALYST

Elicits the
needs from
stakeholders

Discovers, Investigates
synthesizes, and clarifies
and analyzes stakeholder
information desires

Performs Determines
tasks issues and
defined in their causes
the BABOK®
Guide

BUSINESS
ANALYST
 BUSINESS ANALYSIS
BUSINESS ANALYSIS CORE CONCEPT MODEL TM

The act of transformation in response to need

Chang
e

Nee Solutio
d n Way to satisfy one or more
A problem or opportunity
needs in a context

Circumstances that influence or are

A group or individual related to a
influenced by, and provide
change, need, or solution
Stakeholder Contex understanding of change
t

Valu
Usefulness to a stakeholder e
within a context
 BUSINESS ANALYSIS BODY OF KNOWLEDGE
KNOWLEDGE AREAS

1. Business Analysis Planning and Monitoring

2. Elicitation and Collaboration

3. Requirements Lifecycle Management

4. Strategy Analysis

5. Requirements Analysis and Design Definition

6. Solution Evaluation
 BUSINESS ANALYSIS BODY OF KNOWLEDGE (contd.)
KNOWLEDGE AREAS

1. Business Analysis Planning and Monitoring

2. Elicitation and Collaboration It describes the tasks to be performed to

3. Requirements Lifecycle Management
organize and co-ordinate the effort of
business analysts and stakeholders.
Output from this knowledge area tasks is
used as a key input or as guidelines for the
tasks performed in other knowledge areas.

4. Strategy Analysis

5. Requirements Analysis and Design Definition

6. Solution Evaluation
 BUSINESS ANALYSIS BODY OF KNOWLEDGE (contd.)
KNOWLEDGE AREAS

1. Business Analysis Planning and Monitoring

2. Elicitation and Collaboration

3. Requirements Lifecycle Management
4. Strategy Analysis
It describes the tasks to be performed to
prepare for elicitation, conduct the
elicitation activity, and confirm elicitation
results. It also explains how
communication of business analysis
information and ongoing collaboration
must be done with the stakeholder.

5. Requirements Analysis and Design Definition

6. Solution Evaluation
 BUSINESS ANALYSIS BODY OF KNOWLEDGE (contd.)
KNOWLEDGE AREAS

1. Business Analysis Planning and Monitoring

2. Elicitation and Collaboration

It describes the tasks to be performed to

manage and maintain requirements and
3. Requirements Lifecycle Management design information from inception to
retirement.

4. Strategy Analysis

5. Requirements Analysis and Design Definition

6. Solution Evaluation
 BUSINESS ANALYSIS BODY OF KNOWLEDGE (contd.)
KNOWLEDGE AREAS

1. Business Analysis Planning and Monitoring

2. Elicitation and Collaboration

It describes the tasks to be performed for

3. Requirements Lifecycle Management
4. Strategy Analysis
collaboration with the stakeholder to
identify the real need and enable the
organization to address that need. It also
explains the tasks to align the resulting
strategy for the change with higher- and
lower-level strategies to address the need.

5. Requirements Analysis and Design Definition

6. Solution Evaluation
 BUSINESS ANALYSIS BODY OF KNOWLEDGE (contd.)
KNOWLEDGE AREAS

1. Business Analysis Planning and Monitoring

2. Elicitation and Collaboration

3. Requirements Lifecycle Management

It describes the tasks to be performed to

4. Strategy Analysis
5. Requirements Analysis and Design Definition
structure and organize requirements
discovered during the elicitation activity,
specify and model requirements and
design, validate and verify information, and
identify solution options that meet the
business need.

6. Solution Evaluation
 BUSINESS ANALYSIS BODY OF KNOWLEDGE (contd.)
KNOWLEDGE AREAS

1. Business Analysis Planning and Monitoring

2. Elicitation and Collaboration

3. Requirements Lifecycle Management

4. Strategy Analysis It describes the tasks to be performed to

assess the performance of and value
delivered by a solution and recommend
actions to be taken to realize the full value
5. Requirements Analysis and Design Definition of the solution.

6. Solution Evaluation
 BUSINESS ANALYSIS BODY OF KNOWLEDGE
KNOWLEDGE AREAS – RELATIONSHIPS

Business Analysis
Planning and
Monitoring

Requirements
Strategy Analysis and
Analysis Design
Definition

Requirements
Elicitation and
Lifecycle
Collaboration
Management
Solution
Evaluation
 REQUIREMENTS
REQUIREMENTS CLASSIFICATION

Statements of goals,
Describe the needs of the
objectives, and outcome Business Stakeholder
Requirement Requirement
stakeholders that must be met to
that describe why a
s s achieve the business requirements
change has been initiated

Describe the capabilities and Describe the capabilities that the

qualities of a solution that meets Solution
Transition solution must have to facilitate
stakeholder requirements; can be Requirement
Requirement transition of the organization from
s
Functional requirements or s the current state to the future state
Non-functional requirements
 REQUIREMENTS (contd.)
REQUIREMENTS DOCUMENTS

Business Requirements Documents that

BRD
comprise both business and
stakeholder requirements

Requirements
Requirements
Documents FSD
Documents
Functional Specification Document

SRS

Solution Requirements Specification

 REQUIREMENTS AND DESIGN
DESIGN CYCLE

Needs
Requirements lead to design.

Requirements may be used to define design.

Requirements

Requirements are focused on needs and

design is focused on the solution.
Design

Requirements and design could be recursive.

A Business Analyst reviews designs to Solution

ensure they align with the requirements.
 BABOK® GUIDE SPECIFICATIONS
STAKEHOLDERS

A stakeholder is an individual or group that a Business Analyst is likely to interact with directly or indirectly.

Supplier
Domain
SME
Tester
Customer

Business Operational
Sponsor
Analyst Support

End User Implementation

SME
Project
Manager
Regulator
Lesson 2: Introduction to BABOK® V3
Topic 2.2: Competencies of a Business Analyst

✔ Competencies of a business analyst

Defect per Unit
 COMPETENCIES OF A BUSINESS ANALYST
CATEGORIES

Business Communicati
Knowledge on
(5) Skills
(4)

Behavioral
Characteristics Interaction
(5) Skills
(5)

Competencies
Analytical
Thinking and
Tools and
Problem-
Technology
Solving Skills
(3)
(7)
 COMPETENCIES OF A BUSINESS ANALYST (contd.)
ANALYTICAL THINKING AND PROBLEM SOLVING

 
Decision Making
Analytical Thinking and Creative Thinking
Ability to understand the
Problem-Solving Skills Ability to generate new
criteria needed to make
ideas and approaches to
decisions
solve problems

 
Problem Solving

System Thinking
Learning Ability to understand the Ability to understand the
Ability to quickly absorb underlying cause of a interactions between
new and different types of problem and use problem- people, process, and
information solving techniques technology

 
Visual Thinking
Conceptual Thinking Ability to visually
Ability to understand how communicate complex
disparate information fits concepts and models to
into a larger picture stakeholders
 COMPETENCIES OF A BUSINESS ANALYST (contd.)
BEHAVIORAL CHARACTERISTCS

 
Behavioral Ethics Personal Accountability
Characteristics Enable a business analyst Enables a business analyst
to earn the respect of to achieve target goals
stakeholders


Organization and Time
Management
Helps perform tasks
 effectively and use work
time efficiently 
Trustworthiness
Adaptability
Perception that one is
Ability to adjust behavioral
worthy of trust
style, methods, and
approach to the
environment
 COMPETENCIES OF A BUSINESS ANALYST (contd.)
BUSINESS KNOWLEDGE

Business Knowledge

Business Acumen

Industry Knowledge
Ability to understand Understanding how a
business principles and company is positioned
practices and apply them within an industry
at work



Organization Knowledge
Understanding the
Solution Knowledge
Competencies
Understanding solutions
that will help expedite the 
Methodology Knowledge
management structure discovery of potential Enables a business
and the business changes through analyst to quickly adapt to,
architecture of the elicitation and perform in, a new
enterprise environment
 COMPETENCIES OF A BUSINESS ANALYST (contd.)
COMMUNICATION SKILLS

Communication Skills
 
Nonverbal Communication
Enables sending and
Verbal Communication
Used to convey ideas, receiving messages through
concepts, facts, and body movements, postures,
opinions to stakeholders facial expressions, gestures,
and eye contact
Communication skills refers to
the ability to communicate
effectively.
 Competencies
Written Communication

Listening
Practice of using text,
symbols, models, pictures, Enables accurate
or sketches to convey and understanding of verbal
share information communication
 COMPETENCIES OF A BUSINESS ANALYST (contd.)
Interaction Skills
Interaction Skills
include the ability
to relate to and
co-operate and
communicate with
different kinds of team members effectively
people.
INTERACTION SKILLS
 
Leadership and
Facilitation Influencing
Ability to moderate Involves motivating people
discussions within a group to act in ways that enable
them to work together


Teamwork
Competencies
Negotiation
Involves mediating
discussions and resolving 
Teaching
Enables working with differences in teams Enables a business analyst
to effectively communicate
business information,
concepts, ideas, and issues
 COMPETENCIES OF A BUSINESS ANALYST (contd.)
TOOLS AND TECHNOLOGY SKILLS

Tools and Technology


Office Productivity
Skills Helps document and track
information and artifacts


Business Analysis
Helps model, diagram,
document, and manage the
output of business analysis
activities
Competencies
A business analyst uses a variety of software to support 
Communication
communication and collaboration, create and maintain Helps perform business
analysis activities, manage
requirement artifacts, and increase overall productivity. teams, and collaborate
with stakeholders
Lesson 2: Introduction to BABOK® V3
Topic 2.3: Business Analysis Techniques

✔ Techniques referred to by BABOK V3

Defect per Unit

10.1 Acceptance and
Evaluation Criteria
10.2 Backlog Management
10.3 Balanced Scorecard
10.4 Benchmarking and Market
10.14 Data Mining
Analysis
10.5 Brainstorming
10.6 Business Capability
Analysis
10.7 Business Cases
10.8 Business Model Canvas
10.9 Business Rules Analysis
10.10 Collaborative Games
BUSINESS ANALYSIS TECHNIQUES
50 TECHNIQUES
10.11 Concept Modelling 10.21 Focus Groups
10.22 Functional
10.12 Data Dictionary
Decomposition
10.13 Data Flow Diagrams 10.23 Glossary
10.24 Interface Analysis
10.15 Data Modelling 10.25 Interviews
10.16 Decision Analysis 10.26 Item Tracking
10.17 Decision Modelling 10.27 Lessons Learned
10.28 Metrics and Key
10.18 Document Analysis
Competencies
Performance Indicators (KPIs) Management
10.19 Estimation 10.29 Mind Mapping
10.30 Non functional
10.20 Financial Analysis
Requirements Analysis
10.31 Observation
10.32 Organizational
Modelling
10.33 Prioritization
10.34 Process Analysis
10.35 Process Modelling
10.36 Prototyping
10.37 Reviews
10.38 Risk Analysis and
10.39 Roles and Permissions
Matrix
10.40 Root Cause Analysis
10.41 Scope Modelling
10.42 Sequence Diagrams
10.43 Stakeholder List, Map, or
Personas
10.44 State Modelling
10.45 Survey or Questionnaire
10.46 SWOT Analysis
10.47 Use Cases and Scenarios
10.48 User Stories
10.49 Vendor Assessment
10.50 Workshops
Lesson 2: Introduction to BABOK® V3
Topic 2.4: Business Analysis Perspectives

✔ Business Analysis perspectives

Defect per Unit
 BUSINESS ANALYSIS PERSPECTIVES
FIVE BUSINESS ANALYSIS PERSPECTIVES
Perspectives provide focus to tasks and
techniques specific to the context of an
initiative.
Perspectives are not mutually exclusive. Most
initiatives are likely to engage one or more
perspectives.

BABOK® includes five perspectives.

Competencies
Agile Business Information Business Business
Intelligence Technology Architecture Process
Management
 BUSINESS ANALYSIS PERSPECTIVES (contd.)
FIVE BUSINESS ANALYSIS PERSPECTIVES

Agile Business Information Business

Business Process
Intelligence Technology Architecture Management

An Agile initiative involves:

• An agile mindset
• Agile values and principles
Competencies
• Progressive elaboration of business planning, elicitation, analysis, design, and
construction of solution

A Business Analyst is an active member of an Agile team.

 BUSINESS ANALYSIS PERSPECTIVES (contd.)
FIVE BUSINESS ANALYSIS PERSPECTIVES

Agile Business Information Business

Business Process
Intelligence Technology Architecture Management

Business Intelligence:
• Highlights the characteristics of business analysis in the context of transformation,
integration, and enhancing data Competencies
• Is the transformation of data into valuable information
• Helps stakeholders make informed decisions
• Helps stakeholders manage strategic, tactical, and operational performance
 BUSINESS ANALYSIS PERSPECTIVES (contd.)
FIVE BUSINESS ANALYSIS PERSPECTIVES

Agile Business Information Business

Business Process
Intelligence Technology Architecture Management

Information Technology:
• This perspective highlights the characteristics of business analysis in the context of the
Competencies
impact of change on IT systems in an organization.
• Organizations need to undertake initiatives to upgrade or replace IT systems.
• A business analyst plays the role of a translator between business and technology teams
in the change process.
 BUSINESS ANALYSIS PERSPECTIVES (contd.)
FIVE BUSINESS ANALYSIS PERSPECTIVES

Agile Business Information Business

Business Process
Intelligence Technology Architecture Management

Business Architecture:
• Highlights the unique characteristicsCompetencies
of business analysis in the context of business
architecture
• Involves analytical thinking and applying architectural principles at the enterprise level
• Supports ongoing business transformation efforts
• Could include changes to business, operational model, or structure
 BUSINESS ANALYSIS PERSPECTIVES (contd.)
FIVE BUSINESS ANALYSIS PERSPECTIVES

Agile Business Information Business

Business Process
Intelligence Technology Architecture Management

Business Process Management:

• Highlights the characteristics of business analysis in the context of developing or
Competencies
improving business processes
• Focuses on how an organization works across multiple functional areas to improve
business processes
• Is an integral part of ongoing management and operations of an organization
Quiz
QUIZ Which of the following is NOT a component of the Business Analysis Core Concept
1 Model TM (BACCMTM)?

a. Change

b. Solution

c. Content

d. Stakeholder
 QUIZ Which of the following is NOT a component of the Business Analysis Core Concept
1 Model TM (BACCMTM)?

a. Change

b. Solution

c. Content

d. Stakeholder

The correct answer is c.

Explanation: Content is not a component of Business Analysis Core Concept Model TM
(BACCM). The components are Change, Need, Solution, Stakeholder, Value, and Context.
QUIZ
_____ are focused on the needs, and _____ are focused on the solution.
2

a. Problems; Requirements

b. Requirements; Designs

c. Solutions; Requirements

d. Designs; Requirements
 QUIZ
_____ are focused on the needs, and _____ are focused on the solution.
2

a. Problems; Requirements

b. Requirements; Designs

c. Solutions; Requirements

d. Designs; Requirements

The correct answer is b.

Explanation: According to the Requirements and Design Cycle, Requirements are focused on
the needs and Designs are focused on the solution.
QUIZ
Which of the following is a business analysis knowledge area?
3

a. Elicitation and Collaboration

b. Enterprise Analysis

c. Solution Assessment and Validation

d. Requirements Analysis and Management

 QUIZ
Which of the following is a business analysis knowledge area?
3

a. Elicitation and Collaboration

b. Enterprise Analysis

c. Solution Assessment and Validation

d. Requirements Analysis and Management

The correct answer is a.

Explanation: Elicitation and Collaboration is one of the business analysis knowledge areas.
.
QUIZ Which of the following is NOT a category of business analyst competencies as
4 defined in BABOK®?

a. Analytical Thinking and Problem Solving

b. Communication

c. Organizational Knowledge

d. Interaction
 QUIZ Which of the following is NOT a category of business analyst competencies as
4 defined in BABOK®?

a. Analytical Thinking and Problem Solving

b. Communication

c. Organizational Knowledge

d. Interaction

The correct answer is c.

Explanation: Organizational Knowledge is not a category of business analyst competencies. It
is, in fact, a core competency of the Business Knowledge category.
 KEY TAKEAWAYS

A business analyst is a person who performs business

analysis tasks described in the BABOK® Guide.
Business analysis is the practice of enabling change in an
enterprise by defining needs and recommending solutions
that deliver value to stakeholders.

The Business Analysis Core Concept Model TM (BACCMTM)

defines the conceptual framework for the practice of
business analysis.

The BABOK® Guide groups business analysis tasks into six

knowledge areas.

The BABOK® GUIDE describes 29 business analysis

competencies, 50 techniques, and 5 perspectives.
 ®
This concludes Introduction to BABOK V3.
The next lesson is “Business Analysis Planning and Monitoring.”
THANK YOU