Professional Documents
Culture Documents
Social Media Response Flow Chart
Social Media Response Flow Chart
Social Media Response Flow Chart
Y
ES
Evaluate
NO
Concurrence
“Troll”
A
factual
and
well
cited
response,
which
may
Is
this
a
person
dedicated
to
or
disagree
with
the
post,
yet
is
not
agree
bashing
a nd
degrading
o thers?
negative.
Monitor
Only
YES
NO
Avoid
responding
to
specific
You
can
concur
with
the
post,
let
it
stand
or
posts,
report
them
to
the
provide
a
positive
review.
social
m edia
specialist,
“Rager”
delete
if
necessary.
Do
you
want
to
respond?
Is
the
posting
a
rant,
rage,
joke,
ridicule
or
satirical
in
nature?
NO
NO
YES
Fix
the
Facts
“Misguided”
Respond
to
the
post
with
factual
Let
Post
Stand
Are
there
erroneous
facts
in
YES
information
Let
the
post
stand
–
no
the
posting?
response.
NO
“Unhappy
Individual”
Is
the
posting
a
result
of
a
bad
experience
Restoration
YES
someone
has
had
with
U SCCB/Church?
Rectify
the
situation,
if
possible.
Respond
a nd
act
upon
a
NO
reasonable
solution.
Respond
Final
Evaluation
None
of
the
a bove?
Will
you
respond?
If
y es,
base
response
o n
present
c ircumstances.
YES
YES
Adapted from Ohio State University Medical C enter a nd United States Air Force Social Media R esponse C harts
Copyright © 2010, United States Conference of Catholic Bishops, Washington, D.C. All rights reserved.