TITLE OF THE PROJECT:

Training delivery in facility management- for up skilling/career development, retention

of employees, increase in productivity, and induction for new joiners.

Objective of Project:

To study the impact and reception of training delivery, to find out best training delivery
methods, pilot delivery and identification of best of the modes of training.

Techniques for analysis:

Direct observation, Questionnaire, consultation with persons in key positions, and/or with
specific knowledge, review of relevant literature, interviews, focus groups

Portfolio of Participates:

Skill Reporting’ Educational Experienc Basic

Designations Level s requirement e Requirement

Communicatio
Project 5yrs or n skills, Team
Executive Skilled supervisors Graduate Above management,
secondary/Higher Co-ordination
Semi- secondary/Graduat 2yrs or skills,
Supervisor Skilled janitors e Above documentation

Janitor/ Unskille 0yrs or team player,

Pantry d Nil 8th std or Above Above presentable,

Types of Programs:

 New joiner induction

 Up skilling training- ARISE for janitor to supervisor, UDAAN for supervisor to
Project executive, Leap- for project executive to ARM

Mode of Training:

Online (audio-visuals, games, team connect)

Offline (Classroom, Case study, role play, games)

 NAME AND DESIGNATION OF THE ORGANIZATION GUIDE:

INDUSTRY POFILE

Facilities management can be defined as the tools and services that support the
functionality, safety, and sustainability of buildings, grounds, infrastructure, and real
estate. 

COMPANY PROFILE

The SIS Group is one of Asia-Pacific’s largest business support services provider with a
comprehensive suite of security and facility management services. The Group is among
the fastest growing security services companies in the world.
Today the SIS Group is present across all the 29 states in India with a reach that is
unmatched in the security and facility management space. Our wide geographic coverage
enables us to service businesses and customers in the remotest corners of India through
technology enabled operational management and support. While we are present across
India, we continue to expand our network to cover more areas that are not being served.
Similarly across Australia, our network spans all the states of this large country.

Methodology:
Tools of Analysis can be quantitative, to find if the training delivery was in order.
a) Sample size- 50 employees
b) Survey questionnaire
 SURVEY QUESTIONAIRE
 
1 What are you looking to get from this training?      
What level of expertise do you expect from this Beginne Advanc
2 training? r Intermediate e
How many days in advance did you find out 8-
3 about this training? 1-3days 4-7days 14days
SOMEWHA
 Were the training objectives clearly defined?
4 YES T NO
SOMEWHA
Were the topics covered relevant to you?
5 YES T NO
SOMEWHA
How well was the training structured?
6 YES T NO
Was the content well organized and easy to SOMEWHA
7 follow? YES T NO
SOMEWHA
Was the content structure clear and logical?
8 YES T NO
SOMEWHA
How was the quality of the teaching?
9 YES T NO
1 SOMEWHA
What do you think of the trainer’s proficiency?
0 YES T NO
1 Did the trainer provide relevant examples SOMEWHA
1 during the training? YES T NO
1 Was the trainer able to answer all your SOMEWHA
2 questions and concerns? YES T NO
1 SOMEWHA
How would you describe the training pace?
3 YES T NO
1 Did you have enough time allocated to SOMEWHA
4 complete the training? YES T NO
1 SOMEWHA
Was the training interactive enough?
5 YES T NO
1 Were participation and interaction SOMEWHA
6 encouraged? YES T NO
1 SOMEWHA
Were the materials distributed helpful?
7 YES T NO
1 Did the multimedia used within the training SOMEWHA
8 make it easier to comprehend the topic? YES T NO
1 Do you think the course was easy to progress SOMEWHA
9 through? YES T NO
2 SOMEWHA
Did the training meet your expectations?
0 YES T NO
2 After this training, do you feel comfortable SOMEWHA
1 handling the assigned tasks? YES T NO
2
What did you like the most about the training?
2
2 What would you like to add in about the
3 training?
2 How could this training be improved?
 4
2 Was the course different to what you initially SOMEWHA
5 expected? If so, why? YES T NO
2 SOMEWHA
How would you rate the training overall?
6 YES T NO
2 Would you recommend this training to a friend SOMEWHA
7 or colleague? YES T NO

c) Tools for data analysis

Microsoft Excel is the most common tool used for manipulating spreadsheets and
building analyses.

Findings:
Different People react differently Hand holding and coaching /monitoring can be initiated.
Majority of training require personalized approach. Different learning styles by KOBL can
be taken into consideration

Conclusion:
The face to face training method is found most effective, class room learning component.
Evaluation can be calculated from trainer’s feedback and training material relevance.
Limitation of Study:

There are always roadblocks to achieving what you were set out to do.  When being
aware of possible limitations along the way, it can help you minimize problems that
may delay or constrain your ability to achieve your project’s outcome.

These can be caused by dynamic environmental conditions (internal and external),

technological glitches and/or lack of resources. Communicating such problems with
your team early on and taking steps to overcome these hurdles will reduce delays in
project completion and keep spending within budget.  Whether these are based on
assumptions or uncertainty, analysing their impact throughout the projects timeline
further reduces the risk of failure.

Where the project to be conducted:

Dusters Total solutions services (An SIS group enterprise)

Time schedule:

3months from approval of synopsis