Mentoring and Development * Sales and Marketing * Business Planning and Developm ent Retail Team Management * Advanced Project Management Territory Expansion and Maintenance * Market Penetration Strategies Competitive, performance-driven, and highly accomplished professional, with comp rehensive years of leadership experience in banking and retail sales and operati ons, strategy, business support services, branch development, as well as busines s standards and practices; offering outstanding leadership, delivery, and commun ication capabilities within fast-paced environments. Background includes plannin g and executing strategic business transformation as well as retail operations p rocess and performance improvements. QUALIFICATIONS SUMMARY * Genuine team player committed to managing operations and projects flawlessly w hile contributing to business development, cost reduction, and revenue-producing activities. * Able to maximize staff productivity and performance through extensive interact ion with employees, leaders, and vendors for business growth and expansion. * Highly organized in prioritizing work; exceptional attention to quality to exc eed customer expectations. * Demonstrated in-depth understanding of sales and marketing techniques, strateg ies for building strong client base, and systems to facilitate consistent follow -up and foster customer satisfaction. * Adept at assuring all targets set forth on projects are met based on specifica tions, cost, and quality standards. CAREER HIGHLIGHTS Citizens Bank * Consistently ranked in the top 10% out of 39 regional sales managers for estab lishing notable performance based on sales, deposit base, customer satisfaction, and turnover, as well as for demonstrating coaching and leadership abilities. * Won Regional Sales Manager of the Year in 2009. * Successfully promoted from operating 8 in-store branches to managing 16 branch es in just two months of assuming the position. * Remarkably recognized as World-Class Performer and Manager of the Year in 2006 for attaining 19 out of 20 performance goals. * Recipient of the Sales Champion Award in 2003 for consistently surpassing sale s goals. * Gained an above average customer service score of 93.3%. * Played a key role in launching 10 new branch locations throughout Western New York. * Oversaw the only branch to achieve an Ace rating of 1 in the last quarter of 2 005 prior to the conversion of Charter One Bank to Citizens Bank. Bath & Body Works * Directed a team of 65 associates during the holiday season and maintained a st aff of 22 throughout the year. * Effectively trained two colleagues who were eventually promoted to advisor and store manager positions. Kobacker Shoe Company * Dramatically minimized shrink from 4.3% to less than 1%. * Drove and grew sales between 1% and 7% annually for four consecutive years. PROFESSIONAL EXPERIENCE Regional Sales Manager * CITIZENS BANK, ROCHESTER, NY * 2007-Present Branch Sales Manager * CITIZENS BANK (FORMERLY CHARTER ONE BANK), ROCHESTER / BU FFALO, NY * 2002-2007 Serve as a regional sales manager of a total of 16 Branches and 80 colleagues. T rain, mentor, and direct new branch managers for the region along with existing employees, as necessary, while accomplishing staff performance reviews. Manage r esources to optimize individual and team performance. Ensure productivity and pr ofitability of company branch revenues, sales, customer satisfaction, and branch staffing while reducing operating costs. Notable Contributions: * Implemented promotional campaigns and product initiatives. * Performed cold calling to potential small business customers; built and mainta ined working relationships with existing small business customers. * Resourcefully established innovative methods to meet and exceed sales goals. * Proactively represented the bank in different local community events. * Ensured compliance of operating branch with bank policies and procedures. * Worked collaboratively and referred substantial amounts of business to four ou tside partners, specifically the business development officer, investment repres entative, merchant services, and insurance representative. * Spearheaded regional teleconferences to conduct goals and achievements reviews . Store Manager * BATH & BODY WORKS, ROCHESTER, NY * 2001-2002 Oversaw all aspects of day-to-day retail operations and administration for vario us stores that generate approximately $1M in annual sales. Facilitated weekly an d bi-weekly floor moves; organized monthly power breakfast meetings with the Man agement Team to discuss sales strategies. EARLIER CAREER Service Desk Representative * WEGMANS, ROCHESTER, NY Rendered high-quality customer service and promptly responded to customer compla ints/issues in a busy higher-end grocery store. Handled and documented all cash transactions accurately and efficiently. Store Manager * KOBACKER SHOE COMPANY, LONG ISLAND, NY/NEW JERSEY Spearheaded overall operations and administration of the highest revenue-produci ng store in the region and competently acquired $1M in annual sales. Assisted, t rained, and supervised a team of 10 associates and all new management hires for stores throughout the region. CREDENTIALS PROFESSIONAL TRAINING Business Executive Training, 2007; Public Speaking Class, 2005; Microsoft Word with Introduction to Excel, 2002; Leadership and Developmen t Class, 2002 PROFESSIONAL AFFILIATION Member, Women's Professional Club ACTIVITIES Volunteer, Organized Gear for Grades for Western New York, including Buffalo and Rochester Member, Sabbatical Committee Participant / Volunteer, Victor School Cheerleading Activities Active Participant / Volunteer, United Way Active Volunteer / Participant, Presentations at Young Women's Christian Associa tion (YWCA) Resume in Word context can be provided upon request.