Professional Documents
Culture Documents
Handbook On Protocol, Social Graces and Etiquette
Handbook On Protocol, Social Graces and Etiquette
Handbook on Protocol,
Social Graces and Etiquette
o
CARLOS P. ROMULO SCHOOL OF DIPLOMACY
Special Programs Section
Handbook on Protocol,
Social Graces and trtiquette
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Table of Gontents
Foreword
CHAPTER 1: Precedence I
Acknowledg ment
For the Department of Foreign Affairs, which is the lead government agency
that conducts diplomacy, rules of protocol and social graces are particularly significant.
All of its personnel, from its highest-ranking officials to its most junior staff, are
expected to know and practice these rules as they represent our country abroad,
Through this Handbook, the Foreign Service lnstitute (FSl) hopes that these
different protocol practices, as well as general rules of good manners, will be made
more accessible to the men and women of the Philippine Foreign Service as they
perform their noble duty as representatives of our country and the Filipino people.
This first edition is by no means complete. The FSI believes that through the
suggestions and feedback of the readers and users of this Handbook, it can
continually improve this material and include other important developments in the
practice of protocol and social graces. The FSI encourages collaboration with its
clients to fulfill its mandate of providing excellent and relevant training to the personnel
of the DFA.
ORIGINAL SIGNED
15 May 2009
a Heads of lvlission:
(1) Ambassadors or Nuncios accredited to Heads of State, and other
heads of mission of equivalent rank.
(2) Envoys, Ministers and lnternuncios accredited to Heads of State
(3) Charge d' Affaires ad hoc (ot de mlssl )
(4) Charge d'Affaires ad interim.
1
The Regulations of the Department of Foreign Affairs. 1993. Rules cited in this chapter are
from this source, unless otherwise indicated.
2
www.ediolomat.com/nd/olossarv.htm date accessed'1 1 February 2OOg.
1
4.1 An Officer with a higher rank shall precede one with a lower rank.
4.2 ln case two or more officers at the same post belong to the same
rank and class, the order or precedence shall be determined by
the higher rate of salary withirr the class'
4.3 ln case two or more officers at the post belong to the same class
and receive the same salary, the officer who first arrived at the
post shall take Precedence,
4.4 when not within the jurisdiction of their assignment, officers take
precedence among themselves in accordance with their class and
date of appointment to that class.
. The President
. The Vice President
. Former Presidents of the Philippines
. The President of the Senate
. The Speaker of the House of RepreSentatives
. The Chief Justice of the Supreme Court
. The Secretary of Foreign Affairs
'. Foreign Ambassadors Extraordinary and Plenipotentiary
The Executive Secretary
. The Secretary of Finance
. The Secretary of Justice
. The Secretary of Agriculture
. The Secretary of Public Works and Highways
. The Secretary of Education
. The Secretary of Labor and Employment
. The Secretary of National Defense
. The Secretary of Health
. The Secretary ofTrade and lndustry
. The Secretary of Social Welfare and Development
. The Secretary of Agrarian Reform
. The Secretary of Environment and Natural Resources
. The Secretary of lnterior and Local Government
. The Secretary of Tourism
. The Secretary of Transportation and Communication
. The Secretary of Science and Technology
. The Secretary of Budget and Management
. The Secretary of Energy
. Foreign Envoys Extraordinary and Ministers Plenipotentiary
. The Director General, National Economic and Development
Authority
. Press Secretary
. National Security Council Director-General
. The Head ofthe Presidential Management Staff
. PresidentialSpokesman
. Solicitor General
. Presidential Legal Counsel
. The Chairman of the L4MDA
. The Head of the Office for Muslim Affairs
. Other Presidential Advisers with Cabinet Rank
. Members of the Senate (seniority in length of sertice)
. lVlembers of House of Representatives (seniority in length of
service)
. Associate Justices of the Supreme Court
. The Commissioners of Constitutional Commissions
. lvlembers of the Council of State who are not Cabinet Members
3
When two persons walk side by side, the one of higher rank
walks to the right of the person of lower rank.
When there are three persons, the second ranking person
enters first, followed by the highest-ranking person. The last to
go in is the person of lowest
When there are four, the fourth enters first. lf they are five, the
fourth and the second go in first in that order, then the first,
followed by the third and the fifth.
8.1. ASEAN
Sec Gen
Observer
-Front-
-Observers-
(Note: To conform to local protocol rules, consult with the MFA of the Host
Country of the meeting)
Observer
(Note: To conform to local protocol rules, consult with the lVinistry of Foreign
Affairs of the Host Country of the meeting. )
In this example, the part of the document where the signatories would sign
should be:
Philippin es'Copy
S nature
Re blic of the Phili ines United States of America
s nature
United States of America Re ublic of the Phili tn es
Example: ASEANCountries
Brunei Darussalam
Cambodia
lndonesia
Lao PDR
Malaysia
Myanmar
Philippines
Singapore
Thailand
Vietnam
(1) Agrdation and Agrdment. Before the public announcement of the appointment
of an Ambassador, an informal inquiry as to whether or not he is persona non
grata is ordinarily made with the government of the country of his prospective
assignment. The process of inquiry is called agrdation. The reply to the inquiry
expressing acceptability of the Ambassador is called agreement, or agrdment.
After taking his oath of office, an Ambassador shall be furnished the following
papers:
a. Appointment as Ambassador
b. A sealed letter of credence
c. An open or office copy of the letter of credence
d. Letter of recall of his predecessor, if any
e. lnstructions in writing
f. Diplomatic passports for himself, his family and his suite
g. A copy of the Regulations of the Department of Foreign Affairs
The Secretary of Foreign Affairs shall invite a newly appointed Ambassador for a
briefing and give the necessary instructions to be carried out in the
Ambassador's post of assignment. The Ambassador should familiarize himself
with the operation of his post of assignment by going through relevant
documents, such as treaties and agreements between the Philippines and the
host country and, if necessary, with other countries that are pad of his
jurisdiction. He should meet with concerned officials, offices, and divisions which
could give substantial inputs regarding his post and counlry of assignment. He
should consult with the appropriate Department officials regarding general
matters of administration and official procedures.
4.1. Promptly upon arrival at the post, the newly appointed Ambassador shall
request for an informal conference with the Minister or Secretary of
Foreign Affairs to arrange for the formal presentation of his letter of
credence and the letter of recall of his predecessor, if any, to the Chief of
State.
4.2 He shall at the same time, in his own name, address a formal note to the
Secretary or lvlinister of Foreign Affairs, communicating the fact of his
appointment and requesting the designation of a time and place for his
official reception. ln the informal conference, he shall present to the
Minister or Secretary of Forelgn Affairs the open copy of his letter of
credence as well as the copy of his address to be delivered during the
presentation of his credentials.
4,4 A copy of the letter of credence shall be placed in the archives of the
mission.
5.2. The Chief of Protocol of the post should be consulted as to the proper attire
to be worn in the ceremonY.
The diplomatic representative shall, immediately upon his arrival, study the local
rules and practices regarding official calls on other of{icials of the host
government and members of the diplomatic corps, which a mission already
established should have in its files. ln his initial official visits, he may be
accompanied by the ranking Foreign Service Officer assigned to the mission in a
diplomatic capacity. /n a// cases, he should call on the diplomatic representatives
ofASEAN member states.
Subordinate diplomatic personnel, before their departure for their forergn posts,
should familiarize themselves with the work of the mission to which they are to
be assigned. They should read the Post Reports and other pertinent documents
o
10.2. In the large capitals, calls might be impracticable. However, in all cases,
the mission shall send notes to the Foreign Office and to the other
diplomatic missions at the post informing them of the arrival and
assumption of duties of the subordinate diplomatic officer.
10
14.2. A consular officer, upon assuming his official duties, shall send his
official card to, or call personally on, the proper local officials and his
counterparts in the consular corps, depending upon the local custom.
The principal officer shall, in all cases, call on the heads of ASEAN
missions in the area of his assignment.
11
I. PROCEDURES
The concerned Embassy should furnish in advance the Office of Protocol and
State Visits of the Department of Foreign Affairs with the following:
3
From the Regulations of the Department of FoJeign Affairs, 1995
The Department, through the office handling the geographic region of the
Ambassador-desig nate, should be informed if the Ambassador-designate
intends to pay courtesy calts on other high government officials after the
presentation of credentials. However, such calls are to be arranged by
the Embassy directly with the offices of said officials.
14
The Office of Protocol and State Visits, upon receipt of the notice of the
Ambassador's departure, makes appropriate arrangements with the
airport authorities. A special lounge at the airport will be used for the
sending otf of the Ambassador.
During regular working days, the DFA Chief of Protocol/Deputy Chief of
Protocol sends off the outgoing Ambassador at the designated special
lounge at the airport. For departures on weekends, legal, official and
religious holidays, the Ambassador is sent off by a Protocol Officer of the
Department of Foreign Affairs. However, it would be appreciated if the
Ambassador-desig nate could depart at a convenient day/time
(avoiding, as much as possible, legal, official and religious holidays,
as well as early morning and late night departures)'
(1) Attire
3.2. The Ambassador-designate hands over to the Philippine lvlilitary Aide the
original Letters of Credence and Recall together with the original text of
the presentation speech for safekeeping until the actual ceremony.
112 The motorcade with escort cars and motorcycles leading the way
proceed to Malacafian Palace.
16
17
5,7 The President invites the Ambassador for a private conversation in the
adjoining room together with the Secretary/U ndersecretary of Foreign
Affairs. The invitation may expressly include the most senior staff
member of the Ambassador. The rest of the entourage returns to wait at
the receiving salon. At the conclusion of the private conversation, the
Ambassador takes leave of the President and the Secretary/
Undersecretary of Foreign Affairs.
5.8 The Ambassador is escorted from the room by the Chief of Presidential
Protocol, then through the cordon of honor guards. The rest of the
entourage follows the Ambassador. At the foyer, the Chief of Presidential
Protocol bids farewell to the Ambassador and his entourage.
(o The Ambassador, assisted by the Philippine lvlititary Aide, boards the
ceremonial car on the right side and takes the rear right seat. The DFA
Chief of Protocol boards the ceremonlal car on the left side and takes the
rear left seat. The Philippine Military Aide takes the front seat to the right
of the chauffeur. The car flag of the Ambassador's country is unfurled at
the ceremonial car. The car flag on the motor car of the Charg6 d'Affaires
is no longer flown. The motorcade proceeds to Rizal Park.
(6) Wreath Laying Ceremony at the Monument of the National l-lero, Dr. Jose
P. Rizal
6.1. Arrival/Anthems
o. t. t_ ln front of the monument of the National Hero Dr. Jose Rizal, the
new Ambassador, accompanied by the DFA Chief of
Protocol/Protocol Official, is greeted by the Military Host. The DFA
Chief of Protocol/Protocol Official and the military Host escort the
Ambassador to his place of honor at a position facing but distant
from the monument.
o. t .z. The Ambassador is flanked on his right by the Chief of Protocol
and on his left by the Military Host. The Ambassador's entourage
is guided by the Director of Ceremonrals to their respective
positions in a horizontal line behind the Ambassador and his
escorts-
6.1.3. The Commander orders the Ceremonial Guards to present arms.
The military band plays the national anthem of the country of the
Ambassador followed by the Philippine National Anthem. All
civilian.
6.1.4. and military participants stand at attention and render appropriate
respect to the national anthem. After the last note of the anthem,
the guards are commanded to Order Arms,
6.2. ProcessionalM/reathOffering
6.2.1. The rest of the entourage remains in place while the Ambassador,
on cue of and escorted by the Military Host and the DFA Chief of
18
6.3.1. When the wreath is in place, the Ambassador, still facing the
monument, takes two to three steps backwards and stands at
attention. At this time, the ceremonial guards are commanded to
Present Arms, followed by three volleys of rifle fire and the
playing of "Taps" by the band, At the last note of Taps, the
ceremonial guards are commanded to Order Arms ("BABA...ta!"
in the Filipino language).
6.3.2. This is the signal for the Ambassador to turn around, walk away
from the monument and toward the DFA Chief of
Protocol/Protocol Official and the Philippine Military Aide. When
the Ambassador reaches them, the DFA Chief of
Protocol/Protocol Official and the Philippine Military Aide take
their respective escort positions beside the Ambassador and they
walk back to the Ambassador's original place of honor at the starl
of the ceremony.
6.3.3 On reaching their places in front of the rest of the entourage, the
Ambassador and his escorts turn around to face the monument.
At the conclusion of the ceremony, the Ambassador shakes
hands with the Commander of the Ceremonial Guards.
19
The Philippine Flag and Anthem, motto, coat-of-arms and other heraldic items
are national symbols "which embody the national ideals and traditions, and which
express the principles of sovereignty and national solidarity; they seek to manifest the
national virtues and to inculcate in the minds and hearts of our people a just pride in
their native land." Thus, utmost reverence and respect should be accorded to these
symbols. Republic Act 8491, or the Flag and Heraldic Code of the Philippines,
a
prescribes how these national symbols should be properly treated.
The use and care of the flag of the Philippines shall be done in a manner
manifesting deep respect for the national emblem. Every precaution shall be
exercised in its handling and care.
(2) Display of the National Flag in Philippine Missions and Official Functions
Abroad
2.1 The flag shall be flown over a Philippine mission or consulate between
the hours of sunrise and sunset on all Philippine national holidays; on
certain holidays in the country where the mission or consulate is locatedi
and on such other occasions as the officer in charge may deem
appropriate. When necessary, the flag may also be flown for purposes of
protection. However, the local usages in this display of the flag should be
appropriately considered.
The flag should be displayed only from sunrise to sunset or between
hours as may be designated by the Department. lt should alv/ays be
hoisted briskly and lowered slowly and ceremoniously. lt should not be
flown when the weather is inclement.
The flag shall not be raised when the weather is inclement. lf already
raised, the flag shall not be lowered
t.5 The flag, if flown from a flagpole, shall have its blue field on top in time of
peace and the red field on top in time of war; if in a hanging position, the
blue field shall be to the right (left of the observer) in time of peace, and
the red field to the right (left of the observer) in time of war.
The flagpole staff must be straight and slightly tapering at the top.
2.4 lf planted on the ground, the flagpole shall be at a prominent place and
shall be of such height as would give the flag commanding position in
relation to the buildings in the vicinity.
lf attacired to a building, the flagpole shall be on top of its roof or
anchored on a sill projecting at an angle upward.
lf on a stage or platform or Philippine government office, the flag shall be
at the left (facing the stage) or the left of tlre office upon entering.
" Please refer to R.A. 8491 at the Official Philippine Government Porlal,
http lwww.g ov. ph./aboutph i l/R4849 1. as p.
20
During the ceremony of hoisting or Iowering the flag or when the flag is passing
in a parade or in a review, all persons present should face the flag, stand at
attention, and salute. The salute is executed by placing the right hand over the
heart. Men should remove their hats or head dresses with the right hand and
hold them at the left breast. The salute to the flag in the moving column is
rendered at the moment the flag passes. When the national anthem is played'
the same manner of saluting the flag is to be observed.
During the flag-lowering, the flag shall be lowered solemnly and slowly so that
the flag shall be down the mast at the sound of the last note of the anthem.
Those in the assembly shall observe the same deportment or shall observe the
same behavior as for the flag+aising ceremony.
The flag shall be flown at half-mast as a sign or mourning on all the buildings
and places where it is displayed, as provided for in this Act, on the day of official
announcement of the death of any of the following officials:
The flag, when flown at half-mast, shall be first hoisted to peak for a moment
then lowered to the half-mast position. The flag shall again be raised to the peak
before it is lowered for the day.
The flag may be used to cover the caskets of the honored dead of the military,
veterans of previous wars, national artists, and of civilians who have rendered
distinguished service to the nation, as may be determined by the local
government unit concerned. ln such cases, the flag shall be placed such that the
white triangle shall be at the head and the blue portion shall cover the right side
of the caskets. The flag shall not be lowered to the grave or allowed to touch the
ground, but shall be folded solemnly and handed over to the heirs of the
deceased.
22
Ako ay Pilipino
Buong katapatang na nunumpa
Sa watawat ng Pilipinas
At sa bansang kanyang slnasagrsag
Na may dangal, katarungan at kalayaan
Na pinakikilos ng sambayanang
Maka-Diyos
Maka-tao
Mlakakalikasan at
llakabansa.
Such pledge shall be recited while standing with the right hand with palm open
raised shoulder high. lndividuals whose faith or religious beliefs prohibit them
from making such pledge must nonetheless show full respect when the pledge is
being rendered by standing at attention.
The period from lrilay 28 to June 12 of each year is declared as Flag Days,
during which period all offices, agencies and instrumentalities or government,
Philippine business establishments, institutions of .learning and private homes
are enjoined to display the flag.
9,1. The flag shall have the following proportions. The width of the flag, 1; the
length of the flag, 2; and the sides of the white triangle, 1.
9.2, The technical specifications shall be as follows:
The blue color shall bear Cable No. 80173; the white color, Cable No.
80001; the red color, Cable No. 80108; and the golden yellow, Cable No.
80068.
9.3. All requlsitions for the purchase of the Philippine National Flag must be
based on strict compliance with the design, color, craftsmanship and
material requirements of the Government. Coordinate with the DFA
Home Office for the purchase and acquisition of the Flag.
It shall be prohibited:
10.5. To add any word, figure, mark, picture, design, drawings, advertisement,
or imprint of any nature on the flag;
10.7. To display in public any foreign flag, except in embassies and other
diplomatic establishments, and in offices of international organizations;
and
Bayang magiliw,
Perlas ng Silanganan
Alab ng puso,
Sa Dibdib mo'y buhaY.
Lupang Hinirang,
Duyan ka ng magiting,
Sa manluluPig,
Di ka pasisiil.
Sa dagat at bundok,
Sa slmoy at sa langit mong bughaw,
Itlay dilag ang tula,
At awit sa paglayang minamahal.
Ang kislap ng watawat mo'Y
Tagumpay na nagniningning,
Ang bituin at araw niya,
Kailan pa ma'y di magdidilim,
Lupa ng araw ng luwalhati't pagsinta,
Buhay ay langit sa piling mo,
Amng lryaya na pag may mang-aa?i,
Ang mamatay nang dahil sa iYo.
(2) The rendition of the National Anthem, whether played or sung, shall be in
accordance with the musical arrangement and composition of Julian Felipe,
24
(4) As a sign of respect, all persons shall stand at attention and face the Philippine
flag, if there is one displayed, and if there is none, they shall face the band or the
conductor. At the first note, all persons shall execute a salute by placing their
right palms over their left chests. Those in military, scouting, citizen military
training and security guard uniforms shall give the salute prescribed by their
regulations. The salute shall be completed upon the last note of the anthem.
(5) The anthem shall not be played and sung for mere recreation, amusement or
entertainment purposes except on the following occasions:
a) lnternational competitions where the Philippines is the host or has a
representative;
b) Local competitions;
c) During the "signing off" and "signing on" of radio broadcasting and television
stations;
d) Before the initial and last screening of films and before the opening of theater
performances; and
e) Other occasions as may be allowed by the National Historical lnstitute (NHl).
The National Coat-of-Arms shall have: Paleways of two (2) pieces, azure and
gules; a chief argent studded with three (3) mullets equidistant from each other;
and, in point of honor, avoid argent over all the sun rayonnant with eight minor
and lesser rays. Beneath shall be the scroll with the words 'REPUBLIKA NG
P/L/P/NAS, " inscribed thereon.
(1) The Great Seal shall be circular in form, with the arms as described in the
preceding section, but without the scroll and the inscription thereon. Surrounding
the whole shall be a double marginal circle within which shall appear the words
"Republika ng Pilipinas." For the purpose of placing The Great Seal, the color of
the arms shall not be deemed essential but tincture representation must be
u sed.
(2) The Great Seal shall also bear the National Motto.
(3) The Great Seal shall be affixed to or placed upon all commissions signed by the
President and upon such other official documents and papers of the Republic of
the Philippines as may be provided by law, or as may be required by custom and
usage. The President shall have custody of the Great Seal.
25
('1) Any government entity, including the military, may adopt appropriate coat-of-
arms, administrative seals, logo, insignia, badges, patches, and banners; and
initiate awards, citations, orders or decorations; as may be authorized by
Congress or the Office of the President.
(2) Such heraldic devices and items shall be filed with the National Historical
lnstitute (NHl) for recording and evaluation as to precedence, design' customs
and tradiiions. The NHI shall promulgate the corresponding rules and regJlations
which shall be submitted for approval to the Office of the President or to
Congress.
(3) All government offices including the military are to purchase all heraldic items
and devices from manufacturers accredited and authorized by the NHl Such
items and devices shall be subject to inspection by the purchasing agency's
internal inspector and the COA representatives using the design and
specifications approved by the Office of the President or by the Congress,
throug h the NHl.
(4) No government official or employee shall accept any order or decoration from
any foreign government without the consent of Congress, and without the prior
evaluation and documentation of such order or decoration by the NHl.
26
27
When the owner of a motor vehicle which was imported tax{ree and duty-
free is transferred to another station before the end of the three-year period,
the car may be re-exported or sold to another person who has the same
privilege of importing or purchasing a motor vehicle taxjree and duty{ree.
Any sale to any person or entity of any motor vehicle imported tax-lree and
duty-free should be reported to the Department and the corresponding
license plates should be surrendered to the Department.
The coat of arms of the mission shall be placed above or by the principal
entrance of the residence of the Head of Mission and of the chancery, unless
such arrangement is not practicable or is in confli.t with local customs. The
same rule is applicable to consular offices and residences.
28
Without in any way placing the Philippine Government under obligation, the
feasibility shall be explored for acquiring ownership of real estate to house
the chancery or the consular office and the residence of the Head of l\,4ission
or the Head of Consular Post and possibly of the other personnel' in lieu of
the general practice of paying rental on leased properties.
Diplomatic and consular offices shall be so planned that visitors shall enter
first a waiting room or public reception room where an information or
reception clerk shall be placed on constant duty during office hours
ln diplomatic missions, the consular section shall as much as practicable be
separated from the rest of the mission. lf the mission occupies a building of
more than one floor, the consular section should be on the first floor.
ao
I. CALLS
(5) Calling Cards - The following forms may be used for official calling cards
(5.5 X I cms):
Juan de la Cruz
Ambassador Extraordinary
aod Plenipoteotiary of the Phllippincs
Tokyo
Juan de la Cruz
ar [/ice Con:ul
7'hird ,\et t eltr),
30
Juan de la Cruz
.Second Sec:returt
31
When two guests are of the same rank and one is of the same nationality as the
host, precedence shall be given the other.
A Head of Mission who is single may request the wife of a subordinate to be a
hostess for a social function although he may also make, in the alternative, the
guest of honor his co-host.
(9) Dress
Officers shall see to it that they are properly dressed for each function or
ceremony. The dress desired is ordinarily indicated at the lower right hand
corner of the invitation card"
9.1. Full or evening dress or "white tie," used by gentlemen for formal
evening functions, consists of:
1) Black swallow tail coat with satin or fine grosgrain lapels;
2) Black trousers with side braid along each outseam;
3) White shirt with a stiff bosom;
4) Wing collar and white bow tie;
5) White waistcoat, single or double breasted, with or without
lapels;
6) Black silk socks and black patent leather shoes;
7) High silk top hat or opera hat and white buck-skin gloves; and
8) When necessary, black or dark blue overcoat with white silk
' muffler.
9.2. Dinner dress, ordinarily "black tie," and more colloquially, "tuxedo,"
consists of the following:
. Black hip-length coat wittr silk or satin lapels;
. Black trousers with wide braid along each outseam (same as
full evening dress);
. White, stiff or pleated bosomed shirt; or a soft evening shirt
with studs instead of buttons;
o Turn-down, or attached collar and a black bow tie;
r Low-cut black waistcoat, unless coat is double breasted; and
. Opera hat or black homburg (usually the latter)
32
33
1.1. Use the conservative approach, i.e , title followed by the last name, if
spoken. ln writing, note the different variations in different countries and
cultures:
1.1.1. ln the Philippines and most countries the order is: first name/s,
middle name (maiden name of mother in males and single
women, and family name of husbands in married women), and
the last (family) name.
Examples: Juan Villa Cruz, Christine Guzman Santiago
Note that in the Philippines, especially among women
professionals, it is also becoming popular to have a hyphenated
family name containing both the maiden family name of the
woman and her husband's famlly name.
Example: Gloria Macapagal-Anoyo
Note also that in the Philippines it is common to see "Ma." in
names of women, e.g. Ma. Erlinda Romero, sometimes even
men, Jose tvla. Roque. This is an abbreviated form of "lvlaria", a
common first name in the country.
(2) lt is always a sign of respect and courtesy to remember the names of people and
to be able to say or write them correctly. This is the first step towards
establishing friendships and goodwill with other people, whether in formal or
informal circumstances.
2.1. lf you forget the name of the person you are speaking to, politely say
"Could you please repeat your name for me so I could get it right."
(lf you still can't remember, you oan say, "Before I excuse myself ,
please tell me your name again,") Or " lam sorry, but could lget
your name again."
c^
There are other tactful ways of saving yourself without the other person knowing that at
the moment you have no idea what he/she is called.
) lf you encounter someone who greets you warmly but whose name or
face you can't recall, stall.
> Return the person's greetings"
) Then let him/her do the talking, listening attentively and at the same time
trying to remember his/her name.
) Sometimes the conversation will give you a clue as to the person's
identity.
D ln the meanwhile, try to appear as if you remember him/her as well.
> You can ask for a calling card or simply ask "What do they call you for
short?" if lhe occasion permits.
) lf you cannot recall the person's name and the conversation continues
longer than you expected, sometimes it is better to ask the person
apologetically and politely to remind you of his name rather than calling
him by a name that you are not sure is his
aa When you greet people you have not seen in a long time or those you
don't usually encounter, it is polite to identify yourself immediately.
Example: "How are you Mr. Cruz? l'm David Singson, we
attended a conference together a couple of months
ago."
?E
4.1. When you are doing the introductions, make sure to speak clearly and
pronounce the names carefully and correctly. lt is also polite to look at
the persons you are speaking to. lt is accepted to provide descriptions
about the persons you are introducing, especially if it is relevant to the
conversation. Observe professional titles, such as Doctor or Attorney,
when introducing people.
(Be careful with the use of the title DOCTOR, even if the person has a
doctorate degree (PhD). This is usually appropriate only for Doctors of
medicine.)
36
4.4, When you are being introduced it is always advisable to smile and
acknowledge both the person making the introduction and the person/s
being introduced to you. Should a man be seated, it is polite for him to
stand up shake hands with other men and bow slightly to the women
unless they offer to shake his hand.
Shaking hands with the person you are meeting for the first time is
already acceptable in most countrles. However, when a man and a
woman are belng inkoduced to each other, it might be more prudent for
the man to wait for the woman to extend her hand first. lt is also prudent
for a man not to address a woman by her first name or nickname unless
she indicates that she wishes him to do so, this is especially true for
formal occasions and business meetings.
4.5. When being introduced you may politely say "How do you do?" or "How
are you?" You may also want to repeat the other person's name to help
you remember it: "How do you do, Mr. Bautista?" . A warm "Hi", "Hello",
or "Good afternoon (or whatever is appropriate)", is also acceptable,
Avoid using lines such as: "My pleasure", "Charmed, l'm sure", "Delighted
to make your acquaintance". These are unnatural and trite responses.
You may say instead "l'm glad to meet you." Ar "l've heard so much
about you." Bul say these only if you really mean them.
Should the person introducing you mispronounce your name, or provided
incorrect information about you, point out the error immediately and set it
right. Do this politely without offending or embarrassing the person
introducing you.
4.t - There is nothing improper about introducing yourself to others, but do it
politely and courteously. Timing is very important, especially if you are to
interrupt a group of people in the middle of a conversation. N4ake sure
that the group is receptive to your approach by making eye contact and
offering a smile. Always be friendly in your approach and when
necessary say: "excuse me".
When introducing yourself, state both your first and last names and avoid
using "mister" or "miss" or any other title or honorific. lf it is relevant to
the conversation or you need to indicate what you do, simply state it: "l
am Ricardo Cruz, I am a lawyer..." or "Good evening, I am Christina
Santos, Second Secretary of the Philippine Embassy in New Delhi. ,."
4.7. lntroductions are not always necessary. For instance, if you are walking
with a group and you chance upon a person you know, it is not necessary
to make introductions even if you talk briefly to that person. Also when
eating out with a group and a friend or acquaintance passes by your
table, you are under no obligation lo present him to the group.
+.o. It is prudent to consider that there might be local and cultural variations
when making introductions. lt is always wise to know the local practice
and to follow them to avoid any misu nderstanding.
JI
(6) CARDS
Ricardo S. Cruz
Minister
A calling card contains only the name and profession of the holder
Seal
JO
6.2 Calling and Business Cards should always be formal. Fonts and font
sizes ihould be easy to read. Use standard white stationery and avoid
colored stationeries and those with decorations. Never use a scented
card. Avoid putting pictures or unnecessary graphics, SUch as borders,
drawings, and other art works.
6.3 Remember that Cards serve many purposes. Aside from giving a new
acquaintance a ready reference or guide in pronouncing your name, they
are utilized in informal greetings or conveying informal messages' This is
done by simply writing in pencil on the left hand corner of the card
accepted French abbreviations, such as:
6.5 ln giving a card, always be polite and accompany it with a phrase like:
"May I give you my card in case I can be of help to you?"
6.6 When someone offers you a card, take it with your right hand' Glance at
it and put it in a pocket or in handbag after a little while. Never put a card
in your pocket or handbag without reading its content, this is considered
as rude.
6.7 ln some cultures, like the Japanese and Chinese, you have to use both
hands, using thumb and forefinger, in handing your card. The name
printed on the card should face the receiver. Bow slightly as you hand the
card to the person.
6.8. lt is the same when receiving a card from a Japanese or Chinese, use
both hands, using thumb and forefingers, to receive card, Look at the
card, read it to show appreciation, Do not put the card away immediately.
Wait for a little while before putting card in your pocket or until giver has
left, When you are seated and in front of a table, it is also very polite to
place the cards on the table for a while, or throughout the duration of your
conversation.
1
I
itl'',
l
v
I
\ ..d
[. I
39
The
The President Dear Mr. Mr. President The President
The White House President
President
Address
(Abroad he is introduced as
"The President of the United
States of America,")
Mrs. Madison Dear Mrs Mrs. Madison Mrs. Madison
The First Lady
(She is the only official woman Madison:
always addressed out of respect as
"Mrs. Madison", without a given
name.) A social invitation would be
addressed to:
The President and Mrs. Madison
The Vice President Dear Mr. Vice Mr. Vice The Vice President
The Vice President
The White House President: President
Address
A social invitation would be
addressed to:
The Vice President and Mrs. Adams
Mrs. John Adams Dear Mrs. Adams: Mrs. Adams Mrs. Adams
Vice President's
Address
Wife
The Honorable Dear Mr. Speaker Mr. Speaker The Speaker of the
Speaker of the
Michael Duncan House
House
Speaker of the House
or, socially:
The Speaker of the House
and Mrs. Duncan
The Chief Justice Dear Mr. Chief Mr. Chief The Chief Justice
Chief Justice
The Supreme Court Justice J ustice
Address
or, socially:
The Chief Justice and Mrs. Warner
Attorney General The Honorable Dear Mr. Attorney Mr. Attorney The Attorney
Edward R. Warden General General General
Attorney General of the lJnited (Subsequently
States Sir)
or, socially:
The Attorney General
and Mrs, Warden
40
State Senator The Honorable Dear Senator Senator Morales The Honorable
Jorge Morales Morales: Jorge Morales
or, socially:
State Senator Jorge Morales
and Mrs, Morales
Mayor The Honorable Dear Mr. Mayor: Mayor Breck The Mayor
Stanley Breck, Jr. of Providence
or
Mayor of Providence
or, socially: Dear Mayor
Mayor Breck:
and Mrs. Stanley Breck, Jr,
Judge The Honorable Dear Judge Judge Quinlan Judge Quinlan
Robert Quinlan Quinlan:
Judge, Appellate Division
Supreme Court of the State
of New York
or, socially:
Judge and Mrs. Robert Quinlan
41
The following are among those who carry "The Honorable" title through their
lives:
The President and the Vice President
Catrinet members, Deputy Secretaries, U ndersecretaries, and Assistant Secretaries
Presidential Assistants
American career and appointed ambassadors
American representatives (including alternates and deputies) to international
organizations
The Chief Justice of the Supreme Court, associate justices, judges of other courts
All members of Congress
The Secretary of the Senate; the clerk of the House
The sergeants at arms of the Senate and House
42
ln addressing an invitation to a married woman who is in office and whose husband has
no rank, her name proceeds his:
The Honorable Julia Rosen and lvlr. Geoffrey Rosen
Address
When she is no longer in office, she still retains "The Honorable," but her name returns
to its place afler her husband's:
Mr. Geoffrey Rosen and The Honorable Julia Rosen
Address
One does not write directly to a member of the Royal Family; write to "The private
Secretaryto...'
Her lr/ajesty the Queen
His Royal Highness, Prince Philip, The Duke of Edinburgh
His Royal Highness, The Prince Charles, Prince of Wales
Her Royal Highness, The Princess Ann (married to Commodore Timothy Lawrence
of the Royal Navy)
His Royal Highness, The Prince William
His Royal Highness, The Prince Harry
His Royal Highness, The Duke of York
Her Royal Highness, The Duchess of York
His Royal Highness, The Prince Edward (manied to Sophie Reese Jones,
The Countess of Wessex)
lf you are fortunate enough to be invited to tea by Her Majesty the eueen, your
invitation will come from her Master of the Household, and it might read as follows:
43
The Prime Minister The Rt. Hon. Mary Smith, M.P. Dear Prime Madam Prime The Prime Minister
The Prime Minister Minister: l\4inister
(M.P. means Member
Parliament)
or, socially:
The Prime Minister
and lvlr. lvan smith
The Home The Rt. Hon. Ronald Coates, Dear lvlr. Coates: L{r. Coates The Home
Secretary oa or, if titledl or, if he is titled, Secretary
(Equivalent or our M.P. Dear Sir Ronald: it might be:
Secretary of State) Home Secretary or Sir Ronald
or, socially: Dear Lord Coates: or
The Rt. Hon. Roland Lord Coates
and Mrs. Coates
( Other Cabinet oosts would be addressed in a similar manner.)
A Britislr His Excellency Dear Ambassador lvlr, Ambassador The Ambassador
Ambassador David Leeds Leeds: or of Great Britain
to the United Ambassador of Great Britain or, it titled: Sir David
States or, if he is titled, Dear Sir David:
it mighl be;
His Excellency
Sir David Leeds
et cetera
The Peera e
A non-royal duke The Duke of Oakford Dear Duke: Duke The Duke of
or Dear Duchess Duchess Oakford
The Duke and Duchess of The Duchess
Oakford of Oakford
(The English often address a duke and duchess as "Your Grace" and speak of them as "His Grace the Duke of..." but
Americans are not expected to follow this procedure,)
Duke's Marquess of Chester Dear Lord Chesteri Lord Chester Lord Chester
eldest son and or, socially:
Dear Lady Chester Lady Chester Lady Chester
daughter-inlaw The Marquess and Marchioness
of Chester
Baron The Lord Lyndhurst Dear Lord Lord Lyndhursl Lord Lyndhurst
Baroness or, socially: Lyndhurst;
Lady Lyndhurst Lady Lyndhurst
Lord and Lady Lyndhurst
Dear Lady
Lyndhurstl
Baionet Sir Albert Northrop, Bt. Dear Sir Albe( Sir Albert Sir Albert
or, socially:
Dear Lady Lady Northrop Lady Northrop
Sir Albert and Lady Northrop
Northrop:
44
Governor
His Excellency Dear Governor Governor The
General
Eric C. Johnson General: General Governor
or, socially: Generalof
Their Excellencies Canada
Governor General
and Mrs. Johnson
Prime Minister
The Right Honourable Dear Mr, Prime Prime Minister The Prime
of Canada Andrew C. Fitch, P.C., M.P. lVinister: Fitch Minister of
Prime tt/inister of Canada Canada
or, socially:
The Prime Minister and Mrs
Fitch
Chief Justice
The Right Honourable Dear Mr. Chief Chief Justice The Chief
Roger C. Bolton Justice: Bolton Justice of
Chief Justice of Canada Canada
or, socially:
The Right Honourable
Roger C. Bolton and Mrs
Bolton
Nole; Since people in Great Britain and the Commonwealth spell "Honourable" with the "u," it is roper
to use their own spelling.
45
46
47
Retired officer in Rear Admiral Spencer Davis, USN Dear l\dmiral Davis: Admiral Davis Admiral Davis
Navy or Coast Retired
Guard Address
or, socially:
Rear Admiral and Mrs. Spencer
Davis
Cadet at West Point Cadet Mark Boland, U.S. Army Dear Mr. Boland: Mr. Boland Mr. Boland
(same for Air Force Company--,Corps of Cadets or
Academy, with United States t\4ilitary Academy Dear Cadet Boland
address chanqe) West Point, NY 19 0996
Midshipman at Midshipman Joan Doan Dear tvls. or Miss Doan Ms. or Miss Doan Ms. Doan
U.S. Naval U.S. Naval Academy
Academy; Cadet at or Dear lvlr. Cole:
U.S. Coast Guard Cadet Stephen Cole Mr. Cole Mr. Cole
Academy United States Coast Guard
Academy
Protestant C
Clergyman with The Reverend Dr. Amos E. Long Dear Dr. Long Dr. Long Dr. Long
Doctor's degree or, socially:
The Reverend Dr. Amos E. Long
and Mrs. Long
The Reverend Anne Smith Dear Ms, or Miss Smith Ms. or Miss Smith Ms. or Miss
Clergywoman
or, socially: Smith
without
The Reverend Anne Smith
Doctor's degree
and Mr. Peter Smith
Presrding Bishop of
The Right Reverend James Gard, Dear l3ishop Gard: Bishop Gard Bishop Gard
Presiding Bishop
the Episcopal
Church in the United or, socially:
States
The Right Reverend James
Gard and Mrs. Gard
Bishop of the
The Right Reverend Dear l3ishop Webb: Bishop Webb Bishop Webb
David Webb
Episcopal Church
Bishop of Washington
or, socially:
The Right Reverend David Webb
and Mrs. Webb
The Reverend Michael Forest Dear Bishop Forest: Bishop Forest Bishop Forest
Methodist Bishop
Methodist Bishop
or, socially:
The Reverend Michael Forest
and Mrs. Forest
The Very Reverend Dear Dean Dunn: Dean Dunn Dean Dunn
Dean
Angus Dunn
or, The Very Reverend Angus
Dunn, Dean of St. John's
or, socially:
The Very Reverend Angus Dunn
and Mrs. Dunn
The Venerable Stewart G. Dodd Dear Archdeacon Dodd Archdeacon Dodd Archdeacon
Archdeacon
Archdeacon of Boston Dodd
or, socially:
The Venerable Stewart G. Dodd
and Mrs. Dodd
The Reverend Randolph Dear Canon Tate: Canon Tate Canon Tate
Canon
Tate Canon of St. Andre's
or, socially:
The Reverend Randolph Tate
and Mrs. Tate
48
Bishop and The Most Reverend Paul Your Excellency: Excellency/ Excellency/
Archbishop Murphy, Bishop [Archbishop] of or, Bishop Murphy Bishop Murphy
Chicago Dear Bishop
Murphv:
Monsignor The Right Reverend Dear Monsignor Monsignor Cuneo l/onsignor Cuneo
Julius Cuneo Cuneo:
Priest The Reverend Father Dear Father Orr: Father Orr Father Orr
James Orr
Church rectory address
Brother Brother David Maxwell Dear Brother Brother David Brother David
David: or or
or Brother Maxwell Brother Maxwell
Dear Brother
Maxwell:
Nun Joan Reynolds, R,S.C.J. Dear Sister: Sister Reynolds Sister Reynolds
or, Sister Mary Annunciata or Sister Mary or Sister Mary
Annunciata Annunciata
49
Cantor Cantor Samuel Stein Dear Cantor Stein: Cantor Stein Cantor Stein
Address
or, socially:
Cantor and Mrs. Samuel Stein
or, for a
Catholic, chaplain: or, for Catholic,
Dear Father Martin: Father Martin
50
The most common social events in diplomatic lrfe are cocktail parties, formal
dinners, vin d' honneur, luncheon, and teas.
(2) TOAST
2.1. Toasting is a graceful means of expressing good feelings and senliment
to an Honoree county. Thus, it is acceptable in almost all social functions
such as Vin d' honneur, National Day receptions, official dinners and
luncheons, cocktail receptions,
2.2. The toast is usually done either before or after dessert. A toast is usually
preceded by a remark by the Host, after which the Host invites other
guests to join him in a toast. The Honoree then responds with his own
remarks and invites the guests for another toast.
2.3. ln diplomatic functions, toasts are usually made for a country, the Head
of State or Government, and, as with other functions, the Host and
Honoree. A toast can also refer to the healthy cooperation and good
relations between countries and governments.
2.4. lt is customary toast with wines, but other beverages are also acceptable,
especially in countries where wines or other alcoholic drinks are
prohibited.
2.5. Sample of a very simple toast:
My friends
A toast to the Republic of the Philippines
To (name of person being toasted)
For his health, happiness and good fortune
To everyone here present and
To people of goodwill everywhere
51
,Y SHERRY
COCKTA IL
Vt/HIT E R SNTFTER LIQUOR
!VINE WINE
PILSNER
I i1
ONT E
ROC c
c HAM NE TULI P
SHAPED HI H BALL
MUG
52
3 GH LGH
5 7 LH 1
o 6 2
?
2 4 4 5
GH 6
H - Host
LH - Lady Host
GH - Guest of Honor
LGH - Lady Guest of Honor
Entertainment
SEATING ARRANGEMENTS
84GHz6 8 4 GH 2 6 10
H - Host
LH - Lady Host
GH - Guest of Honor
LGH - Lady Guest of Honor
1
'1 2
Hostess ?
GH 2
1
U
o
+ Host
GH: gentleman of honor
LH: lady of honor
o
+ ?
4
d o
Hostess I
? Host ?
LH 1
2
? 2 ?
I GH
Hostess U
Tables of Ten
3 ?
I o
Host Hostess
? C)
4 a
o f
54
d UN 1 6
7 6
2 3
? ?
5 4
d 2 6
3 2
? 1 LH ? 1 GH
Host
Host
GH: gentleman of honor GH: guest of honor
LH: lady of honor
2 1 Host Hostess 1 2
? 34 d ? 4 3 (l
6 5 6 I 6 65 ?
a 78 U ? I 7 o
GH : gentleman of honor
LH : lady of honor
lvlC : master of ceremonies
55
3 1 2 aA
56
57
dinner plate. The soup spoon (with a large rounded head and loops
heavy) is the only spoon on the table.
58
is not necessary to fold the used table napkin, place it on top of the
dinner plate neatlY.
dinner table.
gr"ti. Put in cold water and a curl of lemon peel or flower d6cor in the
bowl,
on each saucer, and the cup's handle is directed towards the guest'
and the table itself will look cluttered, making it less attractive to the
guests,
4.5. Menu
A,O
> Salad is served after the soup or it may also before the meat course.
bU
5.'1. Napkin
your
D As soon as you sit down at the table, spread your napkinbeacross
leg. A regullr completely
sized napkin (16 inch,es square) must
un-folded;i large dinner napkin (23 x 23 inches) should be only unfolded
table.
rratt. rne napt<in should stay on the lap until you rise to leave the
> lf you must leave the table during the meal' put the napkin on the seat of
the chair (not on the table).
FWhendinnerisover,foldthenapkinneatlyandleaveitonthetableto
theleftoftheplate.lfusingnapkinrings,foldthenapkinscarefullyand
slip them into their rings before leaving the table'
> Don't use the naPkin as a bib.
) A woman should not blot her lipstick on the napkin'
61
5.6. Spilling
! lf you spill anything that could be blot out with napkin, do so For a minor
stain, such as drops of gravy or sauce, dab it and clean it as well as
possible with three or four pats of the napkin. Return the napkin to the lap
folded in such a way not to transfer the stain from the napkin to your
clothes.
F ln a restaurant, the host should call the waiter to clean up the spill.
F lf you accidentally break a glass, or any dinnerware, or your spillage
ruined a tablecloth or any linen, sincerely apologize to your host. lf the
dinnerware or linen is the personal property of the host' you can offer to
replace the damaged wares or linens.
P Apologize to the other guests for having spilled something Do not,
however, prolong the apologies. The sooner the party gets back to
normal, with the accident forgotten, the better for everyone.
62
Soups
! The proper way of scooping soup is to tip your soup bowl on plate away
from you and spoon the soup away from you.
> Pick up your soup cup or bowl only after everything floating around it -
bits of'miat, cheese, mushrooms' etc. - has been consumed' Then and
only then can you pick it up and take it to the last sip.
D Soup must not be cooled by stirring' lifting with the spoon' or blowing lf it
is too hot, spoon the soup along the rim of the plate where it cools faster'
! Take the soup soundlessly, without a slurp.
! lf you take soup from a cup, you will need to wipe off your mouth'
F Do not dunk a piece of bread or roll in the soup. If offered a spoon and a
bowl of breadcrumbs, serve yourself some on top of the soup, if you
desire, but only a verY few.
) Never break the cracker into the soup, it will make it soggy.
> lt is acceptable to tilt the soup plate backwards to get the remaining soup'
This is acceptable but it is best to leave a little on your plate.
63
Eating Dessert
P Dessert is eaten more easily continental style.
! lt is easier to eat almost any dessert by using two implements - a fork and a
spoon.
F Eat the dessert with the spoon in your right hand and use the fork as a
buttress on the left or do the opposite - spoon in your left hand and fork in
your right whtchever is comfortable to you.
Fish
F Filleted fish is easy to eat. lf the fish is not filleted, however, the
technique is to insert the tip of the knife under the backbone, slide the
knife under the fishbone and then gently lift the fishbone with the knife.
Put it on the side of the plate. lf the fish is served with the head, cut it off
first before you fillet the fish.
Pasta
> The easiest way to eat noodles or pasta is with the fork in your left hand
and the knife (or spoon) on the right. Twirl the strands of pasta around
the fork. Pile a small amount of pasta on the fork and support by pushing
the knife (or spoon) against it to keep it intact. Then bring the fork to your
mouth. (lf you are left handed, you can hold the fork with your right hand
and the knife with your left.)
P Some people use a piece of bread on the right hand as a "pusher" to act
like a spoon in keeping the noodles on the fork.
) Some people eat pasta without using the spoon as support. This is
perfectly fine. Just twine some noodles around the fork, then, keep
turning you fork around slowly until the strands are rolled compactly
around it and put it in your mouth.
) Mix the sauce and grated cheese beforo eating the pasta dish You may
mop the last pasta sauce with a piece of bread speared on your fork.
) Never cut the strands of pasta into pieces.
b+
> Hold the wine glass at its stem. Do not place the wine glass in between
your fingers n6r cup it with your palm Wines taste better if they are
cirittea, anO doing these wiih the wine glass will warm the wines
contained in them. Do these, however, with liquors, such as bTandy' as
liquors taste better if they are warm.
F Brandies should occupy only % ot the glass, never fill to the brim A
brandy glass is held wiih the palm of the hands facing upwards and the
stem is caught between the third and fourth finger'
)lfyouarethehost,besuretogreetandthankyourguestsastheyleavethe
event.
}lfyouareaguest,besuretothankyourhostsbeforeleavingtheoccasion.
Afier formal dinners, do not linger longer than is necessary unless the host
inSiststhatyouStaylonger.ontheotherhand,ifyouhavetoleaveearliel
than the other guesis, politely apologize to the host and the other guests A
short explanation would be reassuring to the host'
) lt is also acceptable to send a note of thanks the day after the event'
65
(1) INVTTATTONS
lllustration of an lnvitation
In honor ol
(lnvitee)
RSVP: Attire:
Name ofperson to be notified Men - Business Suite /
Tel.No.-- Barong Tagalog
Ladies -' Long Gown / Cocktail or
as appropriate
67
6B
(Note: Always allow guests to have a short rest in the room after
arrival before proceeding to any activity such as the welcome dinner.)
69
1.13.17 . Departure
Advance check-in
Gather luggage
Motor to Airport
Airport Ceremony
Boarding Aircraft
70
1.1. ln business, assume all superiors and associates (those of equal rank) prefer
to be addressed formally. The use of first names, however, is acceptable in
many organizations, especially among peers. lt is also perfectly normal, for
empioyers, especially older ones, to call subordinates by first names provided
this is always done professionally. Subordinates should never call their
bosses by their first names, unless they have been given permission to do so.
Even in such circumstances this should be done with respect. To be more
respectful, especially in the Philippines, it is preferable to attach the
customary "Sir" or "Ma'am" to the boss'first name.
1.2 It is very important to maintain a professional demeanor in all offlcial and
business situations. Never use foul language and avoid using slang words
and terminologies.
1.3 Meetings are very important in business, in the office, and especially in
diplomacy. Make sure to be prepared and prompt in attending meetings. lt is
preferable to make an appointment if you would like to meet wlth or call on
someone. lt is always an inconvenience to everyone involved if a meeting is
cancelled, especially on a very short notice, so unless it is necessary make
sure that you keep your commitments in participating in meetings.
1.4 Always be polite. Say "Thank you", "Please" and "You're welcome". Be
pleasant in greeting people with "Good morning" or "Good afternoon" or other
appropriate greetings.
4E Maintain amicable relations with officemates.
l O. Always be considerate of people around you Avoid interrupting those who are
working.
1.7. Do not gossip. Stay away from office politics.
1.8. AIways dress appropriately for office work.
1.9. Be professional by keeping your commitments.
1 .10. Always follow office rules and regulations.
2.1. Answer a telephone call promptly and politely. Speak clearly and avoid
interrupting the caller if he is speaking.
2.2. T ake the calls of your officemates if they are not present.
2.3. Have a paper and pencil ready for taking messages.
2.4. lf you have to put a caller on hold, tell him why and thank him afterwards for
waiting. lf the interruption will take a while, offer to call back and do call back.
2.5. Be polite enough to give the caller your undivided attention during telephone
conversations.
2.6. End the call properly, don't abruptly end the conversation and put down the
phone. Let the caller hang up first.
2.7. For cellular phones or pagers, use the silent mode when you are in a meeting
or in a public place or event such as a cinema, concert, lecture, program,
presentation or a religious service.
tt
(3) IN A RESTAURANT
3.1. The man walks ahead of the woman as they step into the restaurant to direct
her to their table. Although it is not necessary to open the door for a woman,
this gesture is still commonly acceptable and many consider this as polite.
3.2. Upon entering the restaurant, the man walks ahead of the woman to direct her
to their table. lf there is a waiter at the entrance to attend to them, the man
should step back and allow the woman to enter before him.
3.3. On arriving at the table, the waiter or the man pulls out the chair for the
woman.
3.4. When a group enters a restaurant and when one of them sees people he/she
knows but whom the rest may not be familiar wlth, the person should merely
nod or briefly greet his/her acquaintances while proceeding with the group to
their table. Should it be necessary to make introductions, the man at the table
must stand when presented to women. Women may remain seated when
being introduced to other people.
3.5. A woman's seat in a restaurant is determined by the view the location
provides. She should be gjven the seat that allows her to see and appreciate
the view outside. Otherwise, she should have the seat from where she may
look out into the main dining room of the restaurant. She should not be seated
where passing people or a swinging door may hit her or where she has to
face a wall.
3.6. When two couples eat out together, the women take the wall seats, while the
men occupy the aisle seats. The man should be seated facing the woman.
3.7. Where a younger pair is out wlth an older pair, the older couple sits on the
wall seats. When a woman is in the company of two men, she should be
seated between them.
3.8. The proper way to call a waiter to your table is to catch his eye and make a
signal such as raising your hand for him or her to come over. Do not attract
unnecessary attention to yourself by clapping your hands, whistling or calling
out "psssf" to your waiter. These are rude habits.
3.9. The host begins to settle the account with the restaurant. Call the waiter and
ask him/her for the bill. A simple statement "check please" will do. lf the
waiter is at a distance, you can make a small card gesture designating the bill.
3.10. Upon receiving the bill, the host could look over it and should everything be in
order, the host returns the bill with the payment. lf there is a mistake, raise it
over quietly to the waiter's attention.
3.1 1 . Tipping is optional as most restaurants include a service charge in your check.
ln many countries the usual tip is around 10% of the total charge You may
also tip through your credit card. Fill in the space for tip with the amount you
want to leave for your waiter.
72
4.1. Always occupy the right side of the moving stairway if you are not in the rush
Leave the left side free for those who are in a hurry to stride through it'
4.2. lf you are with a group, each of you should occupy only one step in the
escalator and stand behind one another.
o. I lf you are the host or invited some guests to such events, make sure that their
tiikets and other arrangements are in order. lt is best to accompany them
until they are seated or, when ushers are available, endorse them to an usher.
The host always lets his guests walk ahead of him.
o.2. When a man accompanies a woman to a theater' the man should take the
aisle seat. lf two couples are attending such events' together, one man should
enter their row of seats first, then the women follow and the other man would
be the last to take his seat.
C'. J. On opening nights, gala performances, and other occasions requiring formal
attire, women must be in a long gown or Filipino terno and the men should be
in suits or barongs. lt is best to check in the invitation or tickets if there is
prescribed attire.
73
Baldrige, Letitia. New Manners for New Times: A Complete Guide to Etiquette.
Scribner, New York, 2003
Bernardo, Conchitina S. lhe Compleat Filipino. Anvil Publishing lnc., Quezon City, 1997
Lott, James E. Practical ProtocoL A Guide to lnternational Courtesles. Gulf Publishing
Co., Houston, 1973
Mitchell, Mary. The Complete ldiot's Guide to Etiquette; 3'd edition. Alpha (Penguin
Group, USA) Inc. 2004
Powers, John Robert. Socla/ Skl//s; A Modern Guide to Global Llving. John Robert
Powers lnternational, Makati City, 2006
Radlovlc, t\,4onte. Eflquette and Protocol, 1957
Santos, Jerril. Procedures for tncoming and Outgoing Ambassadors and Presentation of
Credentials. Office of Protocol and State Visits, Department Foreign Affairs.
Pasay City, 5 May 2006
74
The personnet of the Depaftment and the foreign service are invited to
cont;ibute theh expertise and experience to enrich further this handbook
to reflect the real and changing nature of its character and confenls'
75
Staff
Nomer B. Ado ll
Ritchelle J. AIburo
John Marie T. Baguios
Rhodora M. Joaquin
Eivette P. Lagman
Andres Astro Y. I\/arasigan
Carmelita S. Marasigan
Amaliarita H. Retumban
Hope B. Tornilla
Jemimah Joanne C, Villaruel
Fortunato D. Oblena
Consultant
76