This template for study purpose only

Risk Plan

For You’re working in Google Corp at APAC and prepare to improve the voice
recognition project.

Group member information

Name Code Class

Hoang Minh Tu 3120218220 18CNTT4

Tran Van Nghia 3120218124 18CNTT2

Le Thi Thanh Huyen 3120218073 18CNTT4

Phetpho Panyanouvong 3120218243 18CNTT4

Document Control

Document Information

© Information

Document Id [Document Management System #]

Document Owner [Owner Name]

Issue Date [Date]

Last Saved Date [Date]

File Name [Name]

Document History

Version Issue Date Changes

[1.0] [Date] [Section, Page(s) and Text Revised]

Document Approvals

Role Name© Signature Date

Project Sponsor

Project Review Group

Project Manager©
 Quality Manager
(if applicable)

Procurement Manager
(if applicable)

Communications Manager
(if applicable)

Project Office Manager

(if applicable)

What is a Risk Plan?

A Risk Plan outlines the foreseeable project risks and provides a set of actions to be taken
to both prevent the risk from occurring and reduce the impact of the risk should it eventuate.
More specifically, the plan includes:

· A full list of all of the foreseeable risks during the project

· A rating of the likelihood of each risk's occurring
· A rating of the impact on the project should each risk actually occur
· A priority rating of the overall importance of each risk
· A set of preventative actions to reduce the likelihood of the risk's occurring
· A set of contingent actions to reduce the impact should the risk eventuate
· A process for managing risks through the project. ©

When to use a Risk Plan

A Risk Plan should be documented early in the project, during the Planning phase. The plan
is undertaken prior to the Execution phase to ensure that any risks identified are addressed
during the Execution phase itself. Immediately after the plan has been documented, the Risk
Management Process will be engaged to monitor and control the likelihood and impact of
risks on the project.

The Risk Management Process is terminated only when the Execution phase of the project
is completed (i.e. just prior to Project Closure). ©

How to use this template

This document provides a guide on the topics usually included in a Risk Plan. Sections may
be added, removed or redefined at your leisure to meet your particular business
circumstance. Example tables, diagrams and charts have been added (where suitable) to
provide further guidance on how to complete each relevant section.

The first step in creating a Risk Plan is to identify the likely risks which may affect the project.
A series of risk categories is identified and for each category a suite of potential risks is
listed. This may take place during a ‘Risk Planning’ workshop, involving each of the key
project stakeholders who are involved in / affected by the project. This may include the
project sponsor, manager, team, suppliers, and in some cases, even the customer. Each of
the risks identified is described in detail and documented within the Risk Plan.

1.1 Definition
Provide a formal definition for the term ‘risk’ for this project. For example:
“A risk is defined as any event which is likely to adversely affect the ability of the project to
achieve the defined objectives”.
Risk identification is the process of continuously and systematically identifying the risks that
may occur in the business activities of the enterprise.

1.2 Classify
Risks can be classified into 5 categories as follows:
Delay or failure to deliver on time: This is the risk of a complete and possibly permanent
failure of the goods or services, or the risk of delay in the delivery of the goods or the
provision of a service. specific.
Brand Damage: These are risks that can damage a business's brand due to conflicts with
business principles, customer and stakeholder expectations.
Loss of competitive advantage: The risks of competitive advantage are often not well
defined, including intellectual property theft, counterfeiting, and gray market goods.
Price and cost risk: The risk that input costs are higher than anticipated or planned (with or
without a contract).
Quality Risks: Risks associated with poor quality, poor product or service quality, and
potential defects.

1.3 Categories
Types of possible risks for this project. Each risk category is a particular aspect of the project
which is likely to experience a risk during the lifecycle of the project. Examples of typical
risk categories include:
 People
 Technology
 Business process
 Reputational
 Technical
 Applicability
 Design
 Data security
 Financial
 Health
 Sound source is not guaranteed
 Connection
 Late scheduling
 Lack of physical facilities

1.4 Risks
Identify the likely risks for each category provided above by completing the following table.
Each risk identified should be allocated a unique identifier (id) number.

1 Risk Identification

Category Description Id
People · The risk that good employees will leave the project midway 1.1
because of the difference in income
1.2
· The user may not want to use or opt out of the speech
recognition system. 1.3
· The user may not know how to use the voice recognition
system. 1.4
· Lack of technically trained manpower, The staff assigned to 1.5
the project do not have the right skills
· Multi-regional voices are hard to recognize 1.6
· Leadership may not support voice recognition systems

Technology · Hardware and software versions change during project 2.1

implementation
· Test deployments may not be sufficient to determine
 performance guarantees in large scale deployments. 2.2
· Disaster preparedness may not be as expected
· Interfaces to internal and external systems may not be
completed on time. 2.3

2.4

Business process · Business processes may change during speech recognition 3.1
project implementation
3.2
· Project issues not resolved within an appropriate amount of
time 3.3
· The same problems kept reappearing throughout the project
· Unresolved issues become new risks to the project 3.4
· Scope and requirements may increase, resulting in 3.5
underfunding.
· The system may not meet the user's needs or expectations 3.6
· The criteria for accepting project deliverables are not clearly
3.7
defined
· There are special business requirements that the project 3.8
cannot meet.

Reputational · Lawsuit, litigation 4.1

· Recall Productions
4.2
· Negative information about you or an employee in the
company 4.3
· Heavy criticism of the company's products and services
4.4

Financial · Funds may be shorted midway leading to late payment of 5.1

bills.
5.2
· Wasted investments

Health · Employee's health is not stable 6.1

· The epidemic situation is complicated
6.2

Sound source is · Poor sound quality can affect speech recognition 7.1
not guaranteed · May contain obscene sounds
7.2

Connection · An unstable connection may cause audio loss resulting in 8.1

incorrect speech recognition.
8.2
· Slow connection may affect users

Late scheduling · Jobs that are not scheduled on time leading to unscheduled 9.1
work

Lack of physical · Poor facilities make voice recognition difficult 10.1

facilities

Technical   Lack of testing and analysis  11.1 

 Neglige  11.2 
 Technical limitations  11.3 
 Applicability   Incompatible on multiple platforms  12.1
 Low level of user satisfaction  12.2

Design   The design process took longer than expected  13.1

   Stakeholders requested late changes  13.2
 Failure to perform contract work  13.3

Data security   Security misconfiguration 14.1 

 Weakened protection  14.2 
 Personal data stolen  14.3 
14.4 
 Copyright stolen 

2 Risk Quantification

ID Likelihood Impact Priority Score Rating

1.1 60 100 80 High

1.2 40 100 70 High

1.3 40 80 60 Medium

1.4 60 100 80 High

1.5 100 100 100 Very High

1.6 20 80 50 Medium

2.1 40 60 50 Medium

2.2 60 60 60 Medium

2.3 60 60 60 Medium

2.4 60 60 60 Medium

3.1 40 80 50 Medium

3.2 60 100 80 High

3.3 60 80 70 High

3.4 80 80 80 High

3.5 100 100 100 Very High

3.6 80 80 80 High

3.7 60 80 70 High
3.8 60 80 70 High

4.1 20 60 40 Low

4.2 40 80 60 Medium

4.3 20 40 30 Low

4.4 20 80 50 Medium

5.1 20 80 50 Medium

5.2 40 60 50 Medium

6.1 20 80 50 Medium

6.2 40 20 30 Low

7.1 80 100 90 Very High

7.2 20 80 50 Medium

8.1 40 60 50 Medium

8.2 20 40 30 Low

9.1 40 100 70 High

10.1 40 60 50 Medium

11.1  60  100  80  High 

11.2  80  100  90    Very High 

11.3  20  60  40  Low

12.1  40  60  50  Medium

12.2  80  80  80  High

13.1  40  60  50  Medium

13.2  60  80  70  High

13.3  80  80  80  High

14.1  50  70  60  Medium

14.2  40  80  60  Medium

14.3  90  100  95  Very High

14.4  80  80  80  High

3 Risk Plan

Rating ID Preventative Action Action Contingent Action Action

Actions Resource Date Actions Resourc Date
e
Very 1.5 Encourage Project xx/yy/ Encourage Quality xx/yy/
customers to Manager zz customers to Manager zz
use Mandarin speak back in a
clear, noise-free
Project to voice
recognize big
data from
regional
voices in
Vietnam

Survey of
voice
problems

Very 3.5 Any changes Project xx/yy/ Call for Project xx/yy/
High in scope will Manager zz investment Manager zz
go through the capital from
change sponsors
approval
process and Cost savings
must be Simplify
aligned with requirements
previously
approved Please add
funding. funds for the
project
Set priorities
for business
and technical
requirements
into the
decision-
making
process.

Before starting
the project,
there must be
a contract with
the customer
with full terms

Very 7.1 Ensure the Quality xx/yy/ Eliminates Quality xx/yy/

High quality of the Manager zz noisy sounds Manager zz
input sound
source

Very 11. Apply HR, Project xx/yy/ Perform regular Project xx/yy/
High  2  corrective monitoring  Manager,
 measures Manager  zz    HR  zz 
right from the
time they arise
to avoid
common risks
for the project 

Very 14. There is a Project xx/yy/ Get the Project xx/yy/

High  3  process that Manager, zz  essentials in Manager, zz 
will be Developer place, such as Developer 
activated in anti-virus,
the event of firewall,
loss or password
suspected atta usage,
ck  whitelisting,
  access control 
Network and
data encryption 
 
 
High 1.1 Create Project xx/yy/ Arrange an Project xx/yy/
opportunities Manager zz informal Manager zz
for conversation to
advancement, easily find out
study abroad the main reason
why they
Listen to staff, decided to
evaluate and leave.
apply their
improvements Review and re-
to work evaluate salary,
discuss and
Increase renegotiate with
employee employees
income about new
Incentivize welfare policy
bonuses for as well as
motivated future
employees to promotion
get the job opportunities
done Make a plan to
recruit
replacement
staff to ensure
the stability of
the project's
work schedule.

Rearrange the
work
accordingly, to
ensure the work
is not stalled

High 1.2 Persuading, Project xx/yy/ Convince Quality xx/yy/

training, Manager zz customers by Manager zz
recruiting new offering a new
 employees, and more
periodically compelling
rotating perspective to
employees convince them.
between
groups

High 1.4 Spend a part Project xx/yy/ Hire personnel Project xx/yy/
of the cost to Manager zz from HR service Manager zz
train providers
personnel
right from the You can choose
start to hire
employees to
Set aside a work from home
buffer for
additional Encourage
personnel employees to
work overtime
Create a to earn extra
separate income and
training finish projects
program for early
the project

Organize
cross-training
sessions
between
skilled
members and
newbies

High 3.2 Plan to Project xx/yy/ Mobilize staff Project xx/yy/

arrange Manager zz from other Manager zz
appropriate departments to
resources for rush to
the work to be complete the
done work as soon
as possible
Record the
time you
spend on
individual
projects or
tasks

Plan extended
work and
assign tasks
to yourself and
your
subordinates

High 3.3 Improve Project xx/yy/ Break down Quality xx/yy/

individual and Manager zz and solve Manager zz
collective problems to
productivity keep the
 and efficiency damage to a
minimum
Increase the
amount of
“private time”
for each
individual

Reduce
pressure at
work

Increased joy
at work - Can
plan a lot for
the future and
solve long-
term problems

Enhance
creativity

High 3.4 If you find a Quality xx/yy/ Track Quality xx/yy/

problem, try to Manager zz unresolved Manager zz
fix it issues and
immediately warn if the
issue poses a
Try to break risk to the
down difficult project
problems into
smaller pieces
that you can
solve one by
one, thinking
of well-defined
objects.

High 3.6 Ensure Project xx/yy/ Comprehensive Quality xx/yy/

employees are Manager zz system check Manager zz
involved in the
redesign of
business
processes and
systems.

Mobilize users
to test and test

Test many key

functions

High 3.7 Report these Project xx/yy/ Redefining Quality xx/yy/

issues to Manager zz product Manager zz
project acceptance
management criteria
to indicate
their impact on
the business
process and
 project
strategy

High 3.8 Make some Quality xx/yy/ Negotiate and Project xx/yy/
hypothetical Manager zz explain to Manager zz
cases to give customers
customers about business
reference, problems that
then follow the cannot be
available completed
samples, try to
convince
customers.

Develop test
software
samples,
request
detailed
description
and send to
customers

High 9.1 Make a clear Project xx/yy/ Choose the Project xx/yy/
schedule to Manager zz most optimal Manager zz
ensure the schedule for
completion of work
the project on
time

High  11. Fully define Tester, xx/yy/ Perform Tester, xx/yy/

1  the functions Project zz  multiple checks Project zz 
of the project Manager, D and thorough Manager,
proceed to evelope  system Developer 
improve the analysis 
shortcomings 
 
 
High  12. Clearly identify Quality   Leverage early Quality  
2  the source of Manager  adopters to Manager,
low refine products  Developer 
satisfaction 
Consider
Ask users quality,
what they increase quality
want/need  control 

   

High  13. Clearly define Project   Review project Project  

2  project Sponsor, requirements to Sponsor,
requirements  Project reach Project
Manager  consensus  Manager 
Unification of
requirements   

High  13. To comply Project   Have a clear Project  

3  with the Manager, D vision and Manager, 
deadlines and evelope  objective of the Develope 
requirements contract's
of the requirements 
contract 
 
 

High  14. Take Project   Train personnel Project  

4  immediate Manager  to avoid Manager,
action for information HR 
violations  leakage and
enhance
  security 

Medium 1.3 Conduct Project xx/yy/ There is a Project xx/yy/

training and Manager zz consulting team Manager zz
support users, that will be on
provide duty and
knowledge
 about the receive support
identification for users using
system the system

Compilation
and
compilation of
training
materials.

Regularly
monitor and
monitor the
understanding
and
acceptance of
the new
system
(through
support
applications,
conduct
surveys), and
adjust training
based on the
results of
these
assessments.

Clearly
communicate
the new
system to
employees,
emphasizing
that
employees will
participate in
the pilot
implementatio
n to ensure
the new
system meets
their
requirements

Medium 1.6 Regularly Project xx/yy/ Convince Project xx/yy/

interested in Manager zz leaders by the Manager zz
the project, development
regularly potential and
sending benefits of the
positive project
reports about
the project as Provide
well as the statistics on the
desire about profit that the
the project to project can
 the leaders bring

Medium 2.1 Buyers should Project xx/yy/ Replace old Project xx/yy/
ask for the Manager zz version Manager zz
latest version
or all-inclusive
solution

Medium 2.2 Prepare, test Quality xx/yy/ Learn from Quality xx/yy/
and follow the Manager zz experience and Manager zz
detailed test complete the
plan, identify project
the important
parts and Optimize
essential performance
business that
must be
tested.

Accept the
fact that the
pilot rollout
won't be
perfect and
figure out what
needs to be
fixed before
large-scale
rollout and
what needs to
be adjusted
afterwards.

Medium 2.3 Indicate clear Quality xx/yy/ Thanks to the Quality xx/yy/
and specific Manager zz intervention of Manager zz
requirements the disaster
for disaster prevention
prevention department
system
testing.

Medium 2.4 Start early, Project xx/yy/ Negotiate with Project xx/yy/
specify Manager zz partners to Manager zz
connection shorten time
standards

Update the old

system to the
new standard.

Work
immediately
with external
systems to
unify
standards

Medium 3.1 The project Project xx/yy/ Build the Project xx/yy/
 manager must Manager zz necessary Manager zz
be involved in changes into
the policy the system
development through an
process to approved
ensure that change
the impact of management
any significant process
changes is
clearly
understood.

Medium 4.2 Understand Quality xx/yy/ Communicate Quality xx/yy/

the legal Manager zz with customers Manager zz
nature of the about the
recall file. project's
shortcomings
Must have
professional
skills, skills to
handle and
collect project
products.

Based on
each specific
file, an
appropriate
treatment and
recall plan will
be proposed.

Medium 4.4 Improve the Quality xx/yy/ Listen to Quality xx/yy/

product quality Manager zz criticism and Manager zz
of the project, reconcile with
do not give customers
customers
incomplete
identification
technology

Medium 5.1 Ensure that Project xx/yy/ Looking for Project xx/yy/
funding is Sponsor zz backup Manager zz
maintained sponsors
evenly.

Medium 5.2 Make a Project xx/yy/ No wasteful Project xx/yy/

specific Manager zz spending Manager zz
spending plan
for your
expenses

Medium 6.1 Provide Project xx/yy/ Guaranteed to Project xx/yy/

adequate Manager zz have a Manager zz
nutrition for replacement if
employees at someone gets
meals, sick
organize
 regular health
check-ups for
employees

Medium 7.2 Choosing the xx/yy/ Eliminate Quality xx/yy/

Quality
right sounds zz sounds that are Manager zz
Manager
with fine not in
customs and accordance
traditions with customs
and traditions

Medium 8.1 Increase Project xx/yy/ Prepare Project xx/yy/

transmission Manager zz redundant Manager zz
speed transmission
lines

Medium 10. Upgraded Project xx/yy/ Ensure Project xx/yy/

1 facilities Sponsor zz equipment and Manager zz
ensure facilities are in
accurate voice good working
recognition order

Medium  12. Cross-platform Develop,  xx/yy/ Cross-platform Develop,  xx/yy/

1  development  Project zz testing  Project zz
Manager  Manager, 
   
Tester 

Medium  13. Make a Develop,  xx/yy/ Have a backup Develop,  xx/yy/

1  detailed and Project zz time for bad Project zz
specific time Manager  situations  Manager 
assignment
plan, ensure  
the completion
of the time on
schedule 

Medium  14. All operating Develop,  xx/yy/ Check Develop,  xx/yy/

1  systems and Project zz configuration Project zz
applications Manager  and update Manager 
must be timely 
securely
configured   

Medium  14. Comprehensiv Project  xx/yy/ Regularly Project  xx/yy/

2  e security Manager  zz maintain and Manager  zz
system update your
monitoring as system to
well as protect against
troubleshootin risks that could
g tracking  weaken your
application's
  protection. 
  

Low 4.1 Ensure Quality xx/yy/ Building a Quality xx/yy/

product safety Manager zz strong project in Manager zz
and comply the spirit of
with all cooperation and
applicable compliance with
laws and the law, building
regulations. trust with
customers

Low 4.3 Paying Project xx/yy/ Send complete Quality xx/yy/

attention to Manager zz and honest Manager zz
working feedback
conditions and
always Offer specific
focusing on treatment
creating a solutions
healthy If there is a
working mistake,
environment apologize with a
for employees positive attitude
to develop.
Continuous
monitoring for
timely handling

Low 6.2 Ensure social Project xx/yy/ Let employees Project xx/yy/
distancing to Manager zz work from home Manager zz
prevent to prevent
infectious disease
diseases

Low 8.2 Make sure the Project xx/yy/ Add servers to Project xx/yy/
server works Manager zz load balance Manager zz
well, can bear overloaded
the load of servers
many people
at the same
time

Low 11. Invest in Develop,  xx/yy/ Regularly Project  xx/yy/

3  technology Project zz training, Manager, zz
and Manager  updating and HR 
knowledge  developing
technology 
 
 

4 Risk Process
What is a Risk Process?
A Risk Process, or Risk Management Process, describes the steps you need to take to
identify, monitor and control risk. Within the Risk Process, a risk is defined as any future
event that may prevent you to meet your team goals. A Risk Process allows you to identify
each risk, quantify the impact and take action now to prevent it from occurring and reduce
the impact should it eventuate.

4.1 Purpose
Risk mitigation is the prudent response to the reality that life is uncertain and sometimes bad
things happen to good organizations. The alternative to risk management is going through
life with your fingers crossed, hoping that bad luck only ever happens to other people.
Risk management introduces rationality into the irrational world of bad luck. It’s a way of
evaluating potential negative events and their likely impacts, then taking steps to protect
ourselves against those events that would cause the severest damage if they occurred, or
that are more likely to occur.
Risk mitigation and management can help us understand where we should invest to protect
ourselves, and also where we don’t need to do so (if the risk is too small).
The Risk Management Process

The risk management process is the set of steps you should be taking routinely, habitually,
to assess and mitigate the hazards present in your organization and lines of business.
This should become part of your organization’s culture. It should become as habitual for your
company as it is for a person to look both ways before they cross the street.

It needs to be a cycle because it can take several iterations to get where you need to be and
also because things change over time. Risk management and mitigation is not a project, but
an ongoing aspect of resiliency.

Most organizations should assess their risks at least once a year, depending on the rate of
change in their organization, field, and environment.

4.2 Procedures
The 6 Steps of the Risk Management Process

The risk cycle has six steps:

1. Assessing your risks.
2. Prioritizing your risks.
3. Figuring out your risk profile.
4. Choosing your risk strategies.
5. Executing your risk strategies.
6. Measuring residual risk.
4.3 Responsibilities
Everything we in business continuity and disaster recovery does revolve around risk
mitigation. Without understanding risks and the impacts those risk pose, the planning and
implementation around BC and IT/Disaster Recovery (IT/DR) will not provide appropriate
value or functional capability. We do risk assessments to reach resiliency.
Roles and responsibilities of a Project Manager?
Person responsible for planning, organizing, managing, controlling and communicating on all
phases of a project.

· Along with the Sponsor,Stakeholders and Business Analyst, helps create the Project
Charter during the Identification phase of the project
· Develops the Project Plan with the team and manages the team's performance of
project tasks
· Secures acceptance and approval of deliverables from the Project Sponsor and
Stakeholders
· Responsible for communication, including status reporting, risk management,
escalation of issues that cannot be resolved in the team
· Responsible for ongoing status reporting, including project health and tracking the
financials of the project
· Responsible for overall management of the vendor relationships
· Responsible for closing the project in a controlled manner, and obtaining customer
sign-off for the project closure document to formally close the project
Project Sponsor Roles and responsibilities
Usually a senior member from the business area in which the project is requested, with a
deep understanding of that area's operations and strategic aims. The Project Sponsor has
the authority to approve budgets and resource requests within their business area.

· Has a vested interest in the successful outcome of the project

· Secures funding and overall approval on project
· Vocal and visible champion for the project
· Confirms that the project's goals and objectives are met to ensure that the project
obtains the intended business objectives
· Keep abreast of major project activities
· Ultimate decision maker for issues that impact the business
· Provides final approval for all major scope changes
· Provides project direction and setting priorities when competing objectives exist
overall in project
· Provides regular feedback to the project team on performance versus expectations

Roles and responsibilities Project Review Group

A project team includes a diverse combination of people and skills who have the
responsibility of performing the project tasks assigned to them, in order to meet the project
goals.

· Assist the project manager in planning work packages, creating schedules and cost
estimates
· Responsible for completing assigned work on the project during the execute phase.
This may include design, build, testing against requirements, operational assessment
and implementation activities
· Identify risks and opportunities throughout the project, and may help in formulating
the appropriate responses to these
· Actively participate in project team meetings and promptly communicate issues to the
project manager

Roles and responsibilties Quality Manager

· Implementing methods to inspect, test and evaluate products and production

equipment
· Ensuring that products adhere to quality standards
· Preparing reports by collecting, analyzing and summarizing data
· Working according to deadlines for the delivery of products
· Training and managing production line staff in production practices and quality
assessment of goods
· Tracking products through the manufacturing process to guarantee that each part of
the process is correct
· Performing detailed and recorded inspections of final products so the products are up
to industry and company standards
· Eliminating products that are not up to standards and finding the reasons for product
problems
Roles and responsibilities Procurement Manager

 Solution and product research

 Inventory management
 Procurement process optimization
 RFP management
 ROI analysis
 Supplier evaluation and selection
 Risk and compliance management
 Contract negotiation
 Data analysis

Roles and responsibilities Project Office Manager

· Collaborating with other department leaders to define, prioritize, and develop

projects.
· Planning project management, including setting deadlines, prioritizing tasks, and
assigning team members to various deliverables.
· Analyzing financial data, including project budgets, risks, and resource allocation.
· Providing financial reports and budget outlines to Executives.
· Overseeing the development of the project and ensuring that team members are
carrying out their tasks efficiently while upholding the company's standards.
· Drafting new and improving existing project management office policies and
processes.
· Continuously evaluating projects to ensure they are meeting company standards,
adhering to budgets, and meeting deadlines.
· Accurately documenting the project's creation, development, and execution as well
as documenting the project's scope, budget, and justification.

4.4 Register

4.5 Templates

Risk ID

Risk Description

Likelihood

Relative Impact

Specific Impact to the Project

(Cost/Schedule/Scope/Quality)
 Mitigation Strategy/ Action

Relative Cost

Probability of Successful
Mitigation

Person Responsible for Action

Action Due Date

Status/ Comments

5. Appendix
https://en.wikipedia.org/wiki/Risk_management_plan
http://www.phe.gov/about/amcg/contracts/documents/risk-management.pdf
https://plan.io/blog/risk-management/
http://ptgmedia.pearsoncmg.com/images/9780789750105/samplepages/0789750104.pdf