Scribd Logo
Upload

Welcome to Scribd!

  • ISO/IEC 20000-1:2018: Service Management System

    Uploaded by

    Ikhwani Saputra
    14 views2 pages

    Original Title

    The+SM+policy

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    14 views2 pages

    ISO/IEC 20000-1:2018: Service Management System

    Uploaded by

    Ikhwani Saputra

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 2

    ISO/IEC 20000-1:2018

    SERVICE MANAGEMENT SYSTEM


    THE SERVICE MANAGEMENT
    POLICY
    (5.2.)
    Service management policy
    The SM policy includes:
    - a commitment to satisfy applicable requirements
    - a commitment to continually improve the SMS and
    the services

    DOCUMENTED
    COMMUNICATED IN THE ORGANIZATION
    APPROPRIATE TO THE PURPOSE OF THE ORGANIZATON
    A FRAMEWORK FOR SETTING OBJECTIVES
    CAN BE MADE AVAILABLE TO INTERESTED PARTIES
    REVIEWED PERIODICALLY

    You might also like