JAREL DRAPER

1812 Harrison Street

Santa Clara, CA 95050
650.793.3729
jdraper7312@gmail.com
linkedin.com/jdraper

OPERATIONS, SUPPLY CHAIN & QA DIRECTOR

Over 15 years of championing operational excellence, cost-effective
logistics, and superior quality standards.
* Leverage world-class best practices, solution-orientation, and
state-of-the-art technologies to drive efficiency, productivity,
quality, and cost improvements.
* Empowering leader skilled in building top-performing teams,
fostering positive union relations, and motivating staff to exceed
expectations.
* Practiced in establishing safe and environmental compliant work
environments.

CORE COMPETENCIES
* Multi-site Operations
* Strategic Planning
* Logistics Management
* Quality Assurance
* Budgeting/P&L Management
* Systems Administration
* Project Management
* Change & Turnaround Management
* Start-up Operations
* Purchasing & Procurement
* Materials Management
* Vendor Sourcing & Negotiations
* Collective Bargaining
* Union Relations
* Client Relationship Management
* Safety Management
* Capacity Management
* Staff Training

PROFESSIONAL EXPERIENCE
SODEXO AT STANFORD HOSPITAL & CLINICS, Stanford, CA
02/2006 - 11/2010
Operations Manager, Durable Medical Equipment (03/2007 - 08/2008;
02/2009 - 11/2010)
Directed entire logistics function, encompassing request, order,
issue, deploy, pick-up, repair, and billing for six-site
organization. Managed $450K annual budget. Led team of 12 employees.
* Saved Stanford Hospital and Clinics $1.5M+ in yearly lost
productivity, improved customer satisfaction by 6% and employee
satisfaction by 8.5%, led hospital to receive perfect score on JCAHO
inspection, and contributed to Sodexo's first 10-year contract
renewal by establishing Patient Equipment Management Department
(PEMS).
* Reduced hospital's employee benefits costs 12% by hiring Sodexo
personnel rather than Stanford.
* Delivered $115K annual cost savings by renegotiating vendor
supply and repair contract.
* Increased storage capacity by ~12% through reorganization of
offsite warehouse.
* Realized over $450K in annual labor and equipment cost savings by
eliminating use of outsourced moving company and maximizing
utilization of existing hospital warehouse staff.
* Played key role in saving hospital $8M+ over 3.5-year period as
key member of Value Analysis Team that identified and captured
equipment cost savings opportunities.
* Automated work order management, improved turnaround time, and
enabled real-time communications and job/employee tracking by
implementing Service Tracking software.
* Streamlined logistics between multiple sites by leveraging
existing vehicle fleet.
* Fostered positive community relations by collaborating with local
charities to donate obsolete medical equipment to underfunded
hospitals and developing countries.

Interim Director of Environmental Services (08/2008 - 02/2009)

Appointed to direct all environmental services operations for Lucile
Packard Children's Hospital during search for permanent director. Led
team of 3 direct reporting managers and 76 employees. Managed $9.5M
annual budget. Interfaced with hospital administrators, CEO, COO, and
Director of Nursing.
* Reduced labor costs by ~75%, while improving customer
satisfaction scores by 3% and boosting staff morale by redesigning
staff workflow and workload.
* Realized ~10% product cost savings by renegotiating supply
contract and reducing daily inventory.
* Saved more than $1M annually by partnering with Central Supply
and Distribution to reduce on-hand inventory of environmental
services products.
* Increased throughput and reduced customer wait times by
implementing capacity management software that enabled customer flow
planning, preparation, and management.
* Prevented labor strike by participating in bargaining unit
negotiations to reach employment agreement.
* Played key role in establishing Surgical Operating Department
that added $86.4M annual revenue by managing quality assurance to
ensure aseptic environment and ongoing operations.
* Streamlined operations, while significantly increasing revenue by
managing quality assurance for construction project to expand
Pharmacy, MRI, and Radiology Departments.
* Contributed to raising hospital's reputation as one of nation's
leading children's facilities by managing quality assurance for
construction and start-up of extended stay cancer wing.

Patient Transport Manager (02/2006 - 08/2008)

Managed all facets of patient transportation services encompassing
client relations, quality assurance, regulatory compliance, fiscal
management, and financial, administrative, and regulatory reporting.
Led team of 2 direct reporting supervisors and 42 total employees.
Developed and controlled $2.9M annual budget.
* Accelerated transport logistics from ~23 to 15 minutes and
overall transport completion from 32 to 24.5 minutes, exceeding
corporate goal of 25 minutes by redesigning staff workflows in 600-
bed facility.
* Boosted throughput, while minimizing investment costs by
implementing capacity management software on existing network
infrastructure. Led software utilization to capture and reduce 2,400+
hours of nursing delays, save $135K+ in reporting costs, and improve
client satisfaction.

UNITED STATES ARMY NATIONAL GUARD, Baghdad, Iraq 08/2004 - 02/2006

Interim Platoon Sergeant & Squad Leader, Sniper & Reconnaissance
Managed project planning, project management, and resource
procurement efforts. Implemented organizational policies and
procedures. Fostered positive public relations. Led team of 22 direct
reports.
* Partnered with local authorities to provide 5K-6K people with
reliable sources of water and electricity by participating in efforts
to get power station online and wells dug.
* Collaborated with U.S. agencies to distribute clothing, shoes,
and school supplies to local children at ~35 different schools.

SODEXO INC. AT MARYKNOLL SUB-ACUTE RETIREMENT FACILITY,

Los Altos, CA * 08/2001 - 08/2004
General Manager, Environmental Services, Food Service & Laundry
Directed all business operations including $568K annual budget,
fiscal management, benchmarking, strategic planning, and contract
management. Led program implementation and ensured quality standards
were maintained. Hired and trained team of 12 employees.
* Reduced costs by 10%-12% by restructuring entire procurement
process.
* Delivered ~12% improvement in department efficiency by rewriting
policy and procedures for laundry and environmental services.
* Turned around workplace safety from average of eight accidents
each year to three-year, accident-free record by implementing staff
safety training.
* Accelerated production, improved energy efficiency, and optimized
staff productivity by leading design and remodeling team to
restructure, update, and streamline facility kitchen.
* Extended client contract by three years through successful client
negotiations.
Additional Experience as Business Data Analyst with Instill Corp. in
Redwood Shores, CA; Director of Food Service with Aramark Inc. in
Santa Clara, CA; Sous Chef with Rancho Solano Country Club in
Fairfield, CA.

EDUCATION & SERVICE

MBA Program * UNIVERSITY OF PHOENIX in Fairfield, CA
Completed 12 months of 18-month Program
Bachelor of Business Administration in Finance
CHELSEA UNIVERSITY in San Francisco, CA
CHESP Certified
United States Army * E7/Sergeant First Class * Honorable Discharge
Skilled Nursing Facility * Volunteer CAN

Keywords:
Multi-site Operations Strategic Planning, Logistics Management,
Quality Assurance, Budgeting, P&L Management