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    Hote 21 - Week 2

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    Jaspal Singh
    The document provides guidance on how to give effective presentations, including knowing your audience by understanding their profession, expectations, and size; grabbing their attention with a personal story or question; and having a logical introduction that outlines benefits and conclusion that asks for action. It also discusses telling a story with main points and transitions in the body and providing an memorable conclusion that restates key points.

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    Hote 21 - Week 2

    Uploaded by

    Jaspal Singh
    9 views10 pages
    The document provides guidance on how to give effective presentations, including knowing your audience by understanding their profession, expectations, and size; grabbing their attention with a personal story or question; and having a logical introduction that outlines benefits and conclusion that asks for action. It also discusses telling a story with main points and transitions in the body and providing an memorable conclusion that restates key points.

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    HOTE 21_WEEK 2

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    The document provides guidance on how to give effective presentations, including knowing your audience by understanding their profession, expectations, and size; grabbing their attention with a personal story or question; and having a logical introduction that outlines benefits and conclusion that asks for action. It also discusses telling a story with main points and transitions in the body and providing an memorable conclusion that restates key points.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    9 views10 pages

    Hote 21 - Week 2

    Uploaded by

    Jaspal Singh
    The document provides guidance on how to give effective presentations, including knowing your audience by understanding their profession, expectations, and size; grabbing their attention with a personal story or question; and having a logical introduction that outlines benefits and conclusion that asks for action. It also discusses telling a story with main points and transitions in the body and providing an memorable conclusion that restates key points.

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    © All Rights Reserved
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    of 10

    PRINCIPLES OF CUSTOMER SERVICE

    EFFECTIVE PRESENTATIONS

    13 Presentation Design Tips to Create an Awesome Slide Deck

    https://www.youtube.com/watch?v=wlY65y5Dj2g
    PRINCIPLES OF CUSTOMER SERVICE
    EFFECTIVE PRESENTATIONS

    Know you audience - HOW

    ● Knowledge of the audience


    ● Talking to an organizer or manager
    ● Talk to people in the audience
    PRINCIPLES OF CUSTOMER SERVICE
    EFFECTIVE PRESENTATIONS

    Know you audience - WHAT


    ● Profession
    ● Why they are attending
    ● Their expectations
    ● How many will attend
    PRINCIPLES OF CUSTOMER SERVICE
    EFFECTIVE PRESENTATIONS

    Grab audience’s attention


    ● Short personal story
    ● Dramatic or surprising statement
    ● Ask a question
    PRINCIPLES OF CUSTOMER SERVICE
    EFFECTIVE PRESENTATIONS

    Introduction
    ● Welcome
    ● Introduce yourself
    ● Grab attention
    ● Benefits to audience
    ● Outline of presentation
    ● Ice breaker
    ● Personal story
    PRINCIPLES OF CUSTOMER SERVICE
    EFFECTIVE PRESENTATIONS

    Body of Presentation
    Tell a story in three points
    ● Sub points for each point, such as, facts and statistics
    ● Pause between key points
    ● Not too long
    ● Logical order
    ● Transition between main points
    ● Audience participation
    PRINCIPLES OF CUSTOMER SERVICE
    EFFECTIVE PRESENTATIONS

    Conclusion
    ● Briefly restate key points in order
    ● Memorable conclusion
    ● Ask audience to take specific action
    PRINCIPLES OF CUSTOMER SERVICE
    EFFECTIVE PRESENTATIONS

    A PRESENTATION ANALYSIS

    https://www.youtube.com/watch?v=efgmEbjbGR8
    PRINCIPLES OF CUSTOMER SERVICE

    QUIZ 1
    YOUR EMAIL SUBJECT NAME: QUIZ-21A

    PART I: INDIA HOTEL DIRECTORY


    https://www.indianholiday.com/hotels/india-hotels-directory/

    PART II: DESIGN A TRAVEL ITINERARY


    NEXT SLIDE …

    DUE NEXT WEEK AT 8 AM - EMAIL: A.MANTASHI@SLC-ALPHA.CA - UP TO 10 SLIDES


    PRINCIPLES OF CUSTOMER SERVICE

    QUIZ 1 CONTINUE …
    Task
    You need to be able to communicate and offer suggestions to hotel guests, and if necessary:

    Create a customized travel itinerary for them

    Imagine that you are a Tour Operator with an office in a famous hotel in India.
    Select a hotel from the INDIA HOTEL DIRECTORY, then using the criteria above,
    design a 1-week travel itinerary for the hotel’s guests. Based on your research, what
    online itinerary creation platform do you recommend to us? Why?

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