Influx‌‌Test‌‌for‌‌Startups‌‌

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1.)‌‌This‌‌is‌‌the‌‌email‌‌from‌‌the‌‌customer:‌‌
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I‌‌would‌‌like‌‌to‌‌purchase‌‌the‌‌SunBright‌‌bulb‌‌but‌‌the‌‌store‌‌says‌‌that‌‌it‌‌
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is‌‌on‌‌backorder.‌‌    ‌
I've‌‌been‌‌waiting‌‌a‌‌long‌‌time‌‌to‌‌order‌‌a‌‌bulb.‌‌
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When‌‌will‌‌the‌‌bulb‌‌be‌‌available?‌‌    ‌

This‌‌is‌‌the‌‌context:‌‌
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The‌‌SunBright‌‌is‌‌on‌‌backorder‌‌and‌‌it‌‌won’t‌‌be‌‌back‌‌on‌‌stock‌‌for‌‌another‌‌month.‌‌If‌‌a‌‌customer‌‌  
wants‌‌to‌‌buy‌‌the‌‌SunBright‌‌they‌‌can‌‌either‌‌wait‌‌until‌‌it’s‌‌back‌‌in‌‌stock,‌‌or‌‌buy‌‌our‌‌other‌‌product‌‌
 
instead:‌‌the‌‌MoonLight‌‌bulb.‌‌   ‌

What‌‌would‌‌you‌‌write‌‌to‌‌the‌‌customer?‌‌
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2.)‌‌This‌‌is‌‌the‌‌email‌‌from‌‌the‌‌customer:‌‌   ‌
I‌‌am‌‌using‌‌your‌‌Wordpress‌‌theme‌‌for‌‌my‌‌website‌‌and‌‌while‌‌I'm‌‌editing‌‌it‌‌  
I‌‌can't‌‌see‌‌the‌‌Log‌‌In‌‌button‌‌which‌‌I‌‌see‌‌on‌‌your‌‌theme‌‌demo‌‌site‌‌on‌‌my‌‌
 
page.‌‌    ‌

I‌‌have‌‌followed‌‌all‌‌your‌‌instructions‌‌and‌‌installed‌‌the‌‌dummy‌‌data‌‌and‌‌I‌‌believe‌‌this‌‌ 
should‌‌be‌‌working.‌  ‌
I‌‌paid‌‌good‌‌money‌‌for‌‌this‌‌theme‌‌and‌‌expected‌‌that‌‌it‌‌would‌‌be‌‌easy‌‌to‌‌install‌‌the‌‌
 
dummy‌‌data‌‌and‌‌get‌‌my‌‌site‌‌looking‌‌exactly‌‌as‌‌the‌‌demo‌‌for‌‌launch‌‌next‌‌week,‌‌and‌‌  
frankly,‌‌I'm‌‌a‌‌little‌‌disappointed.‌‌
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Please‌‌fix‌‌this‌‌for‌‌me.‌‌
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This‌‌is‌‌the‌‌context:‌‌
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The‌‌login‌‌button‌‌doesn’t‌‌appear‌‌because‌‌the‌‌customer,‌‌as‌‌the‌‌owner‌‌of‌‌the‌‌website,‌‌is‌‌already‌‌
 
logged‌‌in.‌‌You‌‌should‌‌explain‌‌this‌‌to‌‌the‌‌customer‌‌and‌‌provide‌‌them‌‌with‌‌suggestions‌‌on‌‌how‌‌to‌‌
 
make‌‌the‌‌login‌‌button‌‌appear.‌‌
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What‌‌would‌‌you‌‌write‌‌to‌‌the‌‌customer?‌‌    ‌
(There‌‌is‌‌no‌‌specified‌‌instruction‌‌on‌‌what‌‌you‌‌should‌‌suggest‌‌to‌‌the‌‌customer.‌‌You‌‌will‌‌need‌‌to‌‌
 
determine‌‌that‌‌yourself.)‌‌   ‌
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The‌‌instruction‌‌below‌‌is‌‌for‌‌questions‌‌number‌‌3‌‌and‌‌4.‌  ‌
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This‌‌is‌‌the‌‌context:‌‌    ‌
Pretend‌‌that‌‌you‌‌are‌‌a‌‌customer‌‌service‌‌agent‌‌for‌‌the‌‌USPS‌‌(United‌‌States‌‌Postal‌‌Service),‌‌and‌‌  
you‌‌receive‌‌an‌‌email‌‌from‌‌the‌‌customer‌‌as‌‌below.‌‌If‌‌you‌‌need‌‌more‌‌information‌‌to‌‌reply‌‌to‌‌the‌‌  
customer,‌‌you‌‌can‌‌check‌t‌he‌‌USPS‌‌website‌. ‌‌  ‌
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This‌‌is‌‌the‌‌email‌‌from‌‌the‌‌customer:‌‌    ‌
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Hi,‌‌I’d‌‌like‌‌to‌‌send‌‌my‌‌divorce‌‌papers‌‌to‌‌my‌‌(soon-to-be‌‌ex)‌‌husband.‌‌I’m‌‌thinking‌‌of‌‌  
using‌‌your‌P ‌ riority‌‌Mail‌‌Flat‌‌Rate‌‌Envelope‌‌‌to‌‌do‌‌this.‌‌I’m‌‌in‌‌Beverly‌‌Hills,‌‌CA‌‌(zip‌‌code‌‌
 
90210)‌‌and‌‌my‌‌husband‌‌is‌‌in‌‌NYU‌‌(zip‌‌code‌‌10003).‌‌
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What‌‌I‌‌want‌‌to‌‌know‌‌is…‌  ‌
1. What’s‌‌the‌‌difference‌‌between‌‌the‌‌“Express”‌‌Envelope‌‌and‌‌the‌‌non-Express‌‌
 
Envelopes?‌  ‌
2. How‌‌much‌‌would‌‌it‌‌cost?‌‌    ‌
3. How‌‌long‌‌would‌‌it‌‌take?‌‌(you‌‌don’t‌‌have‌‌to‌‌be‌‌super‌‌precise,‌‌give‌‌or‌‌take‌‌1-2‌‌days‌‌
 
is‌‌okay)‌  ‌
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Using‌‌the‌‌above‌‌email‌‌as‌‌reference,‌‌please‌‌answer‌‌the‌‌two‌‌questions‌‌below:‌  ‌
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3.)‌‌What‌‌would‌‌you‌‌write‌‌to‌‌the‌‌customer?‌  ‌

(Write‌‌as‌‌you‌‌would‌‌reply‌‌to‌‌the‌‌customer‌‌in‌‌real‌‌life.)‌  ‌

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4.)‌‌Give‌‌us‌‌the‌‌detailed‌‌steps‌‌on‌‌how‌‌you‌‌obtained‌‌the‌‌information‌‌on‌‌number‌‌3‌‌(not‌‌in‌‌
 
the‌‌customer‌‌response‌‌format).‌‌Please‌‌also‌‌mention‌‌the‌‌URL‌‌of‌‌the‌‌pages‌‌that‌‌contain‌‌
 
the‌‌information.‌  ‌
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========================‌‌END‌‌of‌‌TEST‌‌========================‌  ‌