nce in Competitive Intelligence (all of which has been in the insurance industry ) where the last 13 years have been in a leadership role. I am solely responsibl e for and control ALL competitive intelligence for my current & previous compani es. My competitive intelligence is utilized to foresee opportunities & potential thr eats. Basically, I suggest ways for the company to adapt accordingly. As the CI Leader for my organization, I dictate the Competitive Intelligence flow with pro active research and monitoring ALL Competitor news/communications, movements, pr oduct releases, filings, etc. What I bring to an organization is a disciplined and very effective Competitive Intelligent skill-set where I deliver quality, decision-relevant competitive in telligence to Senior leaders and execute CI projects with multiple stakeholders, using a number of CI tools & techniques in the process {i.e., War games, Scenar io planning, SWOT analysis & Competitor profiling}. I also lead ALL Product/Competitive training efforts & advanced sales support {R FPs, how to handle Competitive Situations, etc..} to our Sales Leaders {wholesal ers, AEs, IWs, CSR}, Department Leaders, ALL distribution {i.e. at JH we have ov er 10,000 brokers}. This Hybrid experience has proved to be invaluable throughou t my career as I am always gathering VOC My passion and enthusiasm are infectious and I guarantee no other candidate will be able to bring the kind of energy to this position that I possess! ROBERT S. WARCHOL 101 Trails Edge Court Hartland, WI 53029 Home: (262) 361-4486 Email: rwf1e552@westpost.net PROFILE: Nearly two decades of leadership experience in competitive/market intel ligence, product development & research, training & advanced sales support. Part ner with senior management to identify and analyze market opportunities, build f ocused products to grow the business and then implementation of advances sales s upport to distribution. Helped grow dynamic, market leading business units withi n the financial services industry. EXPERIENCE: 7/07 - Current (12/10) John Hancock/Manulife: Milwaukee, WI 9/04 - 7/07 John Hancock/Manulife: Boston, MA Sr. Director of Competitive Intelligence, LTCI Business Unit * Solely responsible for ALL Competitive Intelligence -Executive & Sales Management teams -Actuarial, Risk, Claims, UW, Financial, Marketing teams -ALL distribution * Key player on Product Development team * Benchmarking current LTCI landscape * Provide strategic & tactical direction * Advanced Sales support to ALL distribution {including wholesalers} * Solely responsible for Market Intelligence {secondary}: * LIMRA Sales data, Industry & Consumer trends, etc. * Key player in developing National Wholesaling Program * Lead Product trainer * Lead Advances Sales support to 3rd party wholesalers * Development/Design of training tools * Trained over 5,000 agents 8/03 - 9/04 Genworth/GE Financial Assurance Company: Richmond, VA 2/01 - 8/03 GE Financial Assurance Company: San Rafael, CA Competitive Intelligence Leader, LTCI Business Unit * Solely responsible for ALL Competitive Intelligence -Executive & Sales Management teams -Actuarial, Risk, Claims, UW, Financial, Marketing teams -ALL distribution * Key player on Product Development team * Benchmarking current LTCI landscape * Part of Investor/Earnings Call team * Advanced Sales support to ALL distribution {including wholesalers} * Solely responsible for Market Intelligence {secondary}: * LIMRA Sales data, Industry & Consumer trends, etc. * Development/Design of training tools * Trained over 3,500 agents
3/98 - 2/01 Metropolitan Life Insurance, Westport, CT
Product Development Manager, LTCI Business Unit * Solely responsible for ALL Competitive Intelligence * Actuarial, Risk, Claims, UW, Financial, Marketing teams * ALL distribution * Built foundation for New England Financial wholesaling model * Development/Design of training tools * Trained over 3,500 agents * LTC representative for all MDRT, President's level, etc., agent conferences 9/97 - 3/98 Partners Financial Group, Austin, Texas Long-Term Care Director * Responsible for competitive research and analysis * Accountable for all LTC sales and operations * Acted as liaison with core carriers * Assisted in carrier contract negotiations * Developed/Design of training tools * Trained over 1,500 agents 4/95 - 9/97 New York Life Insurance Company, Austin, Texas 6/89 - 4/95 New York Life Insurance Company, New York, New York Long-Term Care Senior Marketing Associate * Responsible for competitive research and analysis * Created training and education tools * Assisted in product design/development * Developed marketing and presentation tools * Implemented and supervised agent call center * Trained over 1,000 agents EDUCATION: Wharton School of Business 8/03 Competitive Marketing Strategies (Executive Program) 5/89 Binghamton University (State University of New York) Bachelor of S cience Degree Major: Business/Marketing Concentration, GPA - 3.3 -------------------------------------------------------------------------------- -------- SKILLS/ ACCREDITATIONS * Nearly 20 years of experience in the Insurance Industry * Extraordinary research and analytical aptitude * Superior presentation, training and motivational skills * Excellent leadership and management ability * Proficient in Microsoft Office and the Internet * Green Belt/Six Sigma Certified {quality program} * Toastmasters; John Hancock and GE chapters * Group I - Life & Health agent license * CLTC and LUTCF designation * Ability to work effectively from remote location