LOCAL STANDARD OPERATING PROCEDURE

DATE: 2nd December, 2021 DEPARTMENT: Front Office

REVISION ON: LSOP NO:
SUBJECT: Explore Room Rate & Non-Room Discount Authorization Forms for Marriott International Associates, friends & family through
an online system.

BUSINESS OBJECTIVE
To effectively standardize the process of handling Explore Rate Discount Authorization Forms for Room and Non-Room Discount
Authorization form on F&B and other applicable services to Marriott International Associates, friends & family through an online system.

Overview
The Explore Program offers two types of room discounts, Explore Rate (Marriott rate code “MMP”, including potential discounts off this
already reduced rate) and Explore Friends Rate (Marriott rate code “MMF”) as well as Non-Room Discount offered on Food & Beverage
and other applicable services offered by the Hotel

Eligibility
Explore Rate for Room Discount

• Full-time, part-time, seasonal, temporary, or pool status associates of Marriott International. Quarter Century Club members,
including those who are not actively employed, Immediate family members:
• Immediate family members: For more information, see the Global Room Rate Discount Policy (BEN-21)(HR-075)
o Spouse or domestic partner
o Children, including legally-adopted children, foster children, stepchildren, children under legal guardianship or legal
custody
o Parents, parents-in-law, parents of domestic partners
o Brothers and sisters
• Marriott International, Inc. Board of Directors
• Full-time, part-time, seasonal, temporary, or pool status associates working for Owners, Franchisees, and participating Licensees,
including associates at lodging properties and certain associates working at Owner, Franchisee, and Licensee corporate offices

Explore Friends Rate for Room Discount

• Associates who are no longer employed by Marriott International

• Friends or family members of eligible Marriott associates

Food & Beverage Discount Program

• Full-time, part-time or pool status active associates are eligible

• Owners, Franchisees (including certain employees working at Owner and Franchisee corporate offices), and employees working at
franchised properties are eligible. Employees working at the Corporate Offices of the Owners and Franchisees must satisfy the
following two conditions:
o Must be employed in the lodging business of the Owner or Franchisee, and
o Must be primarily engaged in the Owner's and Franchisee's business of owning and / or operating Marriott-branded hotels

Process

Authorization Form Process

Photo ID. Valid IDs include driver’s license, passport, Adhaar card, PAN card etc. Do NOT photocopy the ID.
1. Ask for photo ID Discount Documents: All guests checking-in under the Explore Rate, Explore Friends Rate or QCC Rate must have
and discount document a valid Authorization Form or QCC Card for each visit. Guests using a non-room discount for which they are eligible
such as Food & Beverage, Spa, Golf, Retail (as applicable) must present a Non-Room Discount Card and Photo ID.

Check Name. Ensure reservation name matches name on Photo ID and either the Authorization Form or QCC Card.
2. Verify Information
Check Photo. Ensure photograph on the Photo ID matches the guest visiting the location.
3. Review expiration
Check the expiration date on the Authorization Form to ensure it is valid.
date
 Log on to Marriott Forms (www.marriottforms.com) using your EID and EID Password

4. Look Up Forms have an eight-digit number in the lower left corner of the document.
Authorization Form Look up the 8-digit number on marriottforms.com to verify the information on the Form matches the information in
the online lookup tool. All information on the tool should match the Form.

5. Retain a copy of the Retain a copy of Authorization form and submit it along with the Daily Night Audit report.
discount document If invalid, retain a copy of Authorization form for future reference
In Case the form is found to be invalid please change the rate best available rate of the day and the glitch of the same
to be raised.
6. Other In case of International Associate opting for Domestic Associate rate, please change the rate code to International
Associate rate.

For more information on Explore Room and Non-Room Discount, see the Global Room Rate Discount Policy (BEN-21) (HR-075) and Food
& Beverage Discount Program (OPS-FNB-051).

Director of Rooms Director of Human Resource

Director of Finance General Manager