Donna M.

Mauras
10167 E Paseo Juan Tabo
Tucson, AZ 85747
Mobile: 520-404-3871
Day Phone: 520-663-0816
Email: dmf54e9a@westpost.net

PROFILE: Over 25 years of federal administrative experience, with excellent offi

ce management skills. Demonstrated proficiency in all administrative tasks, incl
uding correspondence management, scheduling, budgeting, reception, purchasing, p
ersonnel administration and records management. Strong interpersonal skills, abl
e to excel in team and individual work settings. Mature work ethic, with ability
to adapt to new challenges and prioritize and manage workload. Excellent custom
er service skills with ability to identify and resolve issues and problems. Hist
ory of analyzing and improving administrative operations and processes. Keen att
ention to detail, quality of work and accuracy. Proven skill in written and oral
communications.
FEDERAL EXPERIENCE
Department of the Army
Communication Electronics Command Contracting Office
Fort Huachuca, AZ 85613
12/2008-Present
Grade Level a" GS -06
Salary: 37,000 per year
40 Hours per week
Secretary

Principle assistant to the Chief, Communications Electronics Command Contracting

Office and primary liaison for administrative management concerns. Effectively
manage office operations, including budget execution and formulation, personnel
administration, procurement and supply, contract administration, travel, payroll
, services, reports management and staff support in each area.
ADMINISTRATIVE MANAGEMENT: Perform office administration functions. Manage credi
t card purchases and ensure accurate record keeping through the monthly cycle, i
ncluding monthly account reconciliation. Accurately complete bi-weekly time and
attendance reports and submit into Defense Civilian Payroll System (DCPS) making
certain input is accurate and timely. Equipment Coordinator, use Defense Proper
ty Accountability System (DPAS) to manage the hand receipt and turn in of equipm
ent and property. Key Control Officer, conduct key control inventories to ensure
all keys are accounted for and security of the office is intact. Telephone Cont
rol Officer, submit work requests and ensure all telephone are functional as req
uired.

PERSONNEL MANAGEMENT: Track time, attendance and leave; maintain all personnel r
ecords. Advise staff on benefit and personnel issues and update office manuals.
Resolve problems and answer inquiries on payroll, promotions and policy changes.
Prepare vacancy announcements, assess eligibility
of candidates and compile best qualified lists.
BUDGET OPERATIONS: Receive fiscal year operating budget. Monitor and track oblig
ations/ expenditures. Compile data summaries and prepare annual operating budget
. Analyze, verify and revise budget data. Recommend budget adjustments due to
increasing costs and fund availability. Prepare budget justification requests fo
r additional funds. Formulate budget requests; consolidate data from various sou
rces/documents. Prepare monthly spending reports, travel cost summaries, overtim
e, equipment repair and training reports.
ADMINISTRATIVE SUPPORT: Serve as point of contact for entire office. Respond to
inquiries, provide information to variety of customers. Determine priorities and
manage workload. Make travel arrangements, including airline and hotel reservat
ions. Write/type variety of technical/non technical documents and reports, gathe
ring pertinent information as needed. Format, edit and proof-read materials, ens
uring clarity and compliance with internal guidelines. Correct spelling, grammar
, punctuation and language. Receive visitors and telephone calls, and respond to
routine and special requests for information. Manage calendars of the Chief and
the conference room. Record, file and track all suspense items requiring offici
al response until action is marked as complete
KEY ACCOMPLISHMENTS: The office passed the Annual Security Inspection and Proper
ty Book Inspection with a score of 100% and verbal commendation. I completed all
mandatory training within 2 weeks of the initial notification (Contact Supervis
or: Yes, Supervisor's Name: Frank Sanchez, Supervisor's Phone: 520-538-2927)
Legal Assistant, GS-0986-08
5/2002 - 4/2005
Social Security Administration
Office of Hearings and Appeals
300 W. Congress Street
Tucson, AZ 85701
Salary: $46,642/year
40 hours/weekSupervisor: Kathleen Gavin, 520-670-5840. May be contacted.
Provided legal and administrative support to Administrative Law Judges, includin
g Chief Judge and 5 Administrative Judges. Team including 6 Legal Assistants, 6
Paralegals and 6 Hearing Clerks.
PROCESSED SSA ENTITLEMENT CASES, managing up to 25 cases per week. Processed hea
ring requests, ensuring sufficient evidence to proceed. Reviewed files and prepa
red case summaries, assessing medical evidence and treatment. Independently sele
cted and marked exhibits for case record.

CUSTOMER SERVICE / COMMUNICATIONS: Communicated daily with attorneys, lay repres

entatives, claimants, Congressional offices and other third parties. Answered qu
estions related to case processing. Responded to wide range of inquiries from th
e public, legal and judicial officials and federal, state and local officials re
lating to hearing and appeals processes. Exchanged information with claimants an
d attorneys, explaining processes and gathering required data. Worked with indig
ent population, advising claimant of right to legal representation, reviewing ca
ses and exhibits and gaining cooperation from claimant and other lay representat
ives.
CORRESPONDENCE: Composed complex and/or technical correspondence to members of C
ongress, claimants, attorneys and lay representatives relating to a wide variety
of matters. Prepared reports, letters and memos in final form from drafts, note
s and own initiative. Kept record of correspondence, including date, recipient,
content and response.
ADMINISTRATIVE SUPPORT: Planned and managed workflow, prioritizing tasks and ens
uring projects were completed by deadlines. Created, updated and maintained deta
iled electronic and paper files. Applied and interpreted policies and procedures
for coworkers and others. Other duties included purchasing and supply managemen
t, budgeting, personnel administration, property and space management and making
travel arrangements.
KEY ACCOMPLISHMENTS
Recognized as number one case processor in the office for 1.5 years; received 3
awards for performance.
Developed more efficient process for case preparation and arranging file exhibit
s. Shared improvements with coworkers, resulting in higher production for each L
egal Assistant. Redesigned form letter used to request information to complete
case files for hearings.
Management Services Assistant, GS-0303-07
10/1996 - 5/2002
Social Security Administration
Office of Hearings and Appeals
300 W. Congress Street
Tucson, AZ 85701
Salary: $39,000
40 hours/week
Supervisor: Barbara Tujo, 520-670-5240 x 205. May be contacted.
Principle assistant to Hearing Office Director and primary liaison for administr
ative management concerns. Efficiently managed office operations, including budg
et execution and formulation, personnel administration, procurement and supply,
contract administration, travel, payroll services, reports management and staff
support work in each area.
ADMINISTRATIVE MANAGEMENT: Conducted studies of internal administrative practice
s, procedures and support activities to detect deficiencies and made recommendat
ions for improvement. Studies included personnel management, position control, e
quipment and supply control, compliance with rules and regulations concerning tr
avel vouchers, budgetary and fiscal matters and overtime management.
PERSONNEL MANAGEMENT: Tracked time, attendance and leave; maintained all personn
el records. Advised staff on benefit and personnel issues and updated office man
uals. Resolved problems and answered inquiries on payroll, promotions and policy
changes. Prepared vacancy announcements, assessed eligibility of candidates and
compiled best qualified lists. Conducted new employee orientation.
BUDGET OPERATIONS: Received fiscal year operating budget. Monitored and tracked
obligations and expenditures. Compiled data summaries and prepared annual operat
ing budget. Analyzed, verified and revised budget data. Recommended budget adjus
tments due to increasing costs and fund availability. Prepared budget justificat
ion requests for additional funds. Formulated budget requests, consolidating dat
a from various sources/documents. Prepared monthly spending reports, travel cost
summaries, workload completion reports, Third Party Draft Reports, overtime, eq
uipment repair and training reports.
PURCHASING: Prepared purchase orders and requisitions, determining appropriate m
ethod of procurement. Maintained inventory and ordered all supplies and equipmen
t. Disposed of excess property. Maintained accountability records and proper doc
umentation.
ADMINISTRATIVE SUPPORT: Served as point of contact. Responded to inquiries, prov
ided information to variety of customers. Determined priorities and managed work
load. Made travel arrangements, including airline and hotel reservations; prepar
ed travel orders and vouchers. Wrote/typed variety of technical/non-technical do
cuments and reports, gathering pertinent information as needed.
Formatted, edited and proofread materials, ensuring clarity and compliance with
internal guidelines, as well as correct spelling, grammar, punctuation and lang
uage use.
KEY ACCOMPLISHMENTS
Developed and implemented new system using Word and Excel to track invoices and
payments for expert witnesses attending hearings. On own initiative, created dat
abase to track and maintain up-to-date library of manuals, regulations, publicat
ions and other documents necessary for office; ensured all staff had access to i
nformation. Supported close out of Adjudication Office. Managed disposal of all
office furniture, office machines, computers, equipment and other items. Ensure
d all regulations were followed and disposal was properly documented. Also, mana
ged supply room reorganization and construction of hearing room, including new t
elephone system.
Quality Review Technician, GS-0303-05
5/1992 - 10/1996
Social Security Administration
Boston, MA
Salary: $29,000
40 hours/week
Supervisor: Christine Tebbetts, 617-695-6646. May be contacted.
QUALITY REVIEW SUPPORT: Supported case review for Assistance Program Quality Bra
nch. Assisted in receiving and analyzing listings of sample/study cases. Maintai
ned records of office productivity, reviewed summaries and reports. Participated
in operation of telecommunications systems and maintained accompanying records
and logs relating to SSI Program.
Obtained, complied and summarized data for reports. Controlled SSI review repor
ts, as well as maintained all control of case reports and data. Executed surface
edit review of data input control.
ADMINISTRATIVE SUPPORT: Received and screened telephone calls, took messages or
provided information as able. Received and routed incoming correspondence; prepa
red outgoing correspondence. Also typed studies, reports and materials from roug
h drafts. Served as timekeeper, third party draft cashier and travel manager. Pe
rformed other duties as needed.
Secretary, GS-0318-05
11/1990 - 5/1992
Department of the Air Force, Phillips Lab
Hanscom AFB, MA
Salary: $23,504
40 hours/week
Supervisor: James Lewkowicz, 617-377-3222. May be contacted.
Served as Secretary and Administrative Assistant to the Chief, Solid Earth Geoph
ysics Branch, Earth Sciences Division. Performed comprehensive secretarial and a
dministrative support assignments.
RECEPTION: Received callers and visitors, ascertaining nature of requests and pr
oviding complete and clear information to address routine and procedural issues.
Directed inquires to appropriate person; took messages as needed.
SCHEDULING/WORKLOAD SUPPORT: Scheduled and arranged for staff to attend meetings
, conferences and appointments based on priority and workload. Prepared and comp
iled information for attendee; assisted with completion or implementation of com
mitments made during meetings.
Made travel and housing accommodations arrangements; processed travel vouchers.
Assisted staff to appropriately implement procedures, explaining reporting requi
rements and arranging for data collection and submission.
CORRESPONDENCE: Managed incoming and outgoing correspondence. Received incoming
mail, determined appropriate action and suspense dates. Typed variety of materia
l from written sources and voice recordings. Prepared routine correspondence res
ponsive to non-technical inquiries. Independently obtained proper information re
quired to respond to incoming correspondence and prepared replies. Ensured accur
acy, grammar, spelling, syntax and correct attachments. Also, reviewed outgoing
correspondence for conformance with regulations, policies and format; promptly i
nitiated resolution when correspondence required correction. Maintained current
records to ensure timely completion of actions or responses.
FILE/RECORD MANAGEMENT: Established and maintained office files and records. Per
formed periodic inventory of files and removed outdated information. Maintained
time and attendance records for staff and corrected discrepancies. Created track
ing system to log hours reported such as overtime and special pay.
SUPPLY MANAGEMENT: Maintained supply inventory and obtained supplies as needed.
Served as sub-custodian for branch equipment, maintaining knowledge of location
of scientific and technical equipment. Revised and improved equipment tracking p
rocedures.
Secretary, GS-318-05
11/1988 a" 11/1990
Massachusetts National Guard
Haverhill Street
Reading, MA 01941
Salary: $23,505
40 hours/week
Supervisor: CPT Gary Kendall, 617-944-0500. May be contacted.
ADMINISTRATIVE SUPPORT: Served as Secretary to Inspector General. Received, scre
ened and directed callers and visitors. Determined what actions/situations could
be resolved personally and what needed supervisoras direct attention; took appr
opriate action. Updated, maintained and searched files. Researched information a
nd prepared regular and ad-hoc reports. Updated and maintained office manuals. K
ept time and attendance records for office staff and corrected discrepancies. Ha
ndled classified material.
CORRESPONDENCE: Managed all incoming and outgoing correspondence. Controlled act
ion documents and followed up to ensure timely reply/action. Typed outgoing corr
espondence and transcribed verbatim recorded investigative testimony. Reviewed d
ocuments for conformance with regulations, grammar, format, special policies, sp
elling and syntax and assembled them with attachments, reference material and en
closures. Signed routine correspondence of non-technical nature in supervisoras
name or in own name.
SCHEDULING: Kept supervisoras calendar and scheduled appointments, inspections.
investigations, complaint sessions, meetings and conferences. Briefed supervisor
before scheduled appointment on matters to be considered. Held full authority t
o schedule/reschedule commitments. Made arrangements for travel, reservations an
d accommodations; processed travel vouchers. Point person for arrangements; resp
onded to internal and external inquiries concerning functions and appointments.
Secretary, GS-0138-05
6/1981- 11/1988
Massachusetts Army National Guard
Haverhill Street
Reading, MA 01941
Salary: $23, 504
40 hours/week
Supervisor: COL Raymond Vezina, 617-944-0500. May be contacted.
Served as Secretary and Administrative Assistant for Director, Plans, Operations
 and Training Office. Performed comprehensive clerical and administrative suppor
t assignments. Took and transcribed dictation and meeting notes, managed corresp
ondence, schedules and travel and answered phones and received visitors. Also, m
aintained filing systems and time and attendance records. Coordinated office wor
k with other offices and subordinate divisions and branches of the Directorate.
EDUCATION
Diploma, Roslindale High School, Roslindale, MA, 1967
TRAINING
Time Management 04/2010
Performance Appraisal Employee View a" 12/10
Communication for Basic Results 21-09
Security Refresher Training 10/06
National Security Personnel System NSPS 101 10/5/09
Defense Acquisition University (DAU), Harvard Business School Publishing Writing
Skills 09/10/09
U.S Army ELearning Excel 2007 09/8/09
DAU Item Unique Identification 09/2/09
DAU Space Acquisition 08/31/09
DAU Fiscal and Physical Accountability and Management of DOD Equipment 08/27/09
DAU Foundations of Government Property 08/20/09
DAU COT Acquisition for Program Managers 08/19/09
DAU Contracting Overview 08/14/09
US Army Computer Training Excel 200008/11/09
Annual No Fear Act Training 06/02/09
Alcohol and Drug Training 06/1/09
Ethics Training 06/01/09
Personally Identifiable Information Handling 04/06/09
Anti-Phising Training 03/27/09
Information Assurance Awareness Training 03/27/09
Removable Media Handling 03/27/09
Safe Home Computing 03/24/09
DOD Information Assurance Awareness 03/23/09
Phase I Suicide Prevention 03/17/09
Annual Anti-Terrorism Level 1 Training 03/16/09
Protecting Personally Identifiable Information 02/10/09
Annual POSH Refresher Training 02/06/09
DOD Government Purchase Card 02/05/09
Combating Trafficking In Person 02/03/09
DOD Information Assurance Awareness 01/22/09
Case Processing and Management System 06/04
Senior Case Technician Training and Case Intake Training 07/02

AFFILIATIONS
Family Readiness Group AZ National Guard, Co-Chair/Treasurer
Massachusetts National Guard Association, Membership Chairperson
Massachusetts Army National Guard Softball Team, Asst Coach/score keeper
Massachusetts Army National Guard Ceremonial Unit, Admin Assistant
AWARDS / ACHIEVEMENTS
Performance Appraisal Award a" 05/2009
Special Act Award 6/2004
Performance Award 5/2004
Special Act Award 8/2003
Bond Campaign Leader 2000
Special Act Award 8/1999
Combined Campaign Leader 1999
Special Act Award 5/1998
Promotion 9/1997
COMPUTER PROFICIENCIES
Typing 45 WPM
MS Office: Word, Excel, PowerPoint, Outlook; Access; Publisher; Internet Explore
r; WordPerfect; Lotus 1-2-3
Federal databases: Federal Personnel Payroll System (FPPS), Training On-line Nom
ination System (TONS), Resource Expenditure Accounting and Planning System (REAP
S), Third Party Draft (TPDS), Purchase Card Resource System (PCRS), Travel Manag
er Program, Hearing Office Tracking System (HOTS), Document Generated System (DG
S); Department of Defense Purchasing Acquisition System; Department of Defense P
roperty Book Systema