Vivek Kumar
PROGRAM MANAGER
PERSONAL
PROFILE
Extremely motivated to
constantly develop my skills
and grow professionally. I am
confident in my ability to
come up with interesting
ideas.
SKILLS
Logistics- FM, LM, Rev, ERP
Program management
Field force management
Stakeholder management
Tech skills- Awareness of AI
Advance excel, SQL
EDUCATION
Nitk Surathkal,Karnataka
BTech, 2012-16 Batch
CONTACT
Address- Hari Vihar colony, Patna
Email-vivekkashyapcivil@gmail.com
Contact-8880062409
WORK EXPERIENCE
Flipkart, Manager(Ekart City logistics)
SEP 2020 - MAY 2021
Managing Externalization logistics Operations for
PAN India operations
Define and Monitor Key Operation Metrics daily and
identifying improvement areas by doing RCAs and
taking corrective actions
Define the short term and long-term targets around
key metrics and building an execution structure
around the same to achieve it
Daily Coordination with internal and external
stakeholder to solve day to day operational issues
Analyze repeat problems and solve them
structurally with strong SOP and systems
Analyze large scale operational data and utilize
insights from the same for continuous operational
improvement
Spinny,City Operations Manager
AUG 2019 - SEP 2020
Accountable for setting up entire City Post-sales
operations verticle from scratch
Handled a team of auto loans consultant, Post sales
Operations, Customer escalations, and Token to
Delivery.
P&L maintenance for each of the processes under
Post sales Operations
Defined operational goals for respective business
functions measured under Cycle Time/ Productivity/
Quality/ Cost metrics
Ensured Minimum customer rejection of the
vehicles by formulating SOPs
Devise mechanism and intelligence to retail
category leaders on the performance of their hub
and customer complaints/feedback derived from
these defects.
ACADEMIC
ACTIVITIES
ZS Associates, Case study
First Runner up in ZS Associates
campus case study contest 2015.
The case study was regarding
Diabetes drug that has to be
launch in already established
billion dollar pharma market.
Internship at IIM Ranchi
Developed a draft on credit
rating agencies & mechanisms.
Prepare all the parameters that
can be used in optimizing credit
rating and Risk Management.
Developed model to predict
creditworthiness of an investor.
Research paper
Submitted two international
journal for publication in GIS
Estimation of Evapotranspiration
rate of Netravathi and Harangi
river catchment and land use
and land cover
Jarvis- State lead
SEP 2018-AUG 2019
Uttar Pradesh State Head managed the political
campaign of Political Parties for the 2019 General
Election
Handled a team of 14 operations executives,425 sub
executives, and UP central campaign management
team.
Managed entire database of Uttar Pradesh -26 Lakh
party members details
Managed data-driven outreach campaign to 2 crore
voters and 26 Lakh Party Member
Action plan for the clients using performance
metrics and ground reports.
Accountable for setting up internal targets,
designing, executing plans & achieving the desired
result with precision
Reliance jio infocomm - Assistant Manager
JUL 2016-SEP 2018
Solved day-to-day queries related to operations on
the pan India level.
Developed and maintained energy reports.
Weekly and monthly auditing of energy expenses
and tower maintenance work.
To point out the diesel discrepancy across pan
India.
Formulated reports on power enhancement on
critical infrastructure.
Infrastructure energy maintenance, NOC, SO7
Reports.
Auditing of amount expense on energy.
Maintenance reports of all the ODC deployed across
India.