Subject: Performance of domestic airlines for the year 2022.

Traffic data submitted by various domestic airlines has been analysed for the
month of February 2022.

Passenger Growth

Passengers carried by domestic airlines during Jan-Feb 2022 were 141.04 lakhs
as against 155.61 lakhs during the corresponding period of previous year thereby
registering annual growth of - 9.36 % and monthly growth of -1.68 %.

Growth: YoY = -9.36 %

1400.00 MoM = -1.68 %
Pax Carried (in Lakhs)

1200.00
1000.00
800.00 2021
600.00 2022
400.00
155.61 141.04 76.96
200.00 78.27
0.00
YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in February

2022 are as follows (Ref Table 1):
89.1

87.1
87.0

100.0
85.2
84.1
83.2

77.6

90.0
73.4
71.9

68.1
66.7

66.6

80.0
Pax Load Factor (%)

61.6
60.6
60.5

70.0
54.7

50.7
48.5

60.0
43.0

42.5

50.0
40.0
30.0
20.0
10.0
0.0
Alliance Air Asia Air India Go First Indigo Spice Jet Vistara Fly Big Star Air Tru Jet
Air
Jan-22 Feb-22

The Traffic report is being prepared based on information received from scheduled domestic airlines.

1
Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of
February 2022 has been 0.45%.Airline-wise details of cancellations are as follows:

Tru Jet 10.48

Alliance Air 1.25
Vistara 1.18
Star Air 0.84
Fly Big 0.77
Spice Jet 0.59
Air India 0.41
Air Asia 0.26
Indigo 0.22
Go First 0.00

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00

Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Conce/Misc 6.6%

Commercial
29.7%

Weather 45.3%

Technical 10.2%

Operational 8.2%

The Traffic report is being prepared based on information received from scheduled domestic airlines.

2
 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2022)
Month Passengers Carried (in Lakhs)/Market Share (%)
& Year Alliance Air Air Asia Air India Go First Indigo Spice Jet Vistara Fly Big Star Air Tru Jet
Pax Carried 0.80 2.95 6.56 6.35 35.57 6.80 4.79 0.07 0.15 0.05
Jan
Market Share 1.2 4.6 10.2 9.9 55.5 10.6 7.5 0.1 0.2 0.1
Pax Carried 1.12 4.46 8.55 7.34 39.51 8.20 7.49 0.10 0.18 0.02
Feb
Market Share 1.5 5.8 11.1 9.5 51.3 10.7 9.7 0.1 0.2 0.0
Pax Carried
Mar
Market Share
Pax Carried 1.91 7.41 15.11 13.70 75.07 15.00 12.27 0.17 0.32 0.07
IstQtr
Market Share 1.4 5.3 10.7 9.7 53.2 10.6 8.7 0.1 0.2 0.1
Pax Carried
Apr
Market Share
Pax Carried
May
Market Share
Pax Carried
Jun
Market Share
Pax Carried
IIndQtr
Market Share
Pax Carried
Jul
Market Share
Pax Carried
Aug
Market Share
Pax Carried
Sep
Market Share
IIIrdQtr Pax Carried
Market Share
Pax Carried
Oct
Market Share
Pax Carried
Nov
Market Share
Pax Carried
Dec
Market Share
Pax Carried
IVthQtr
Market Share
TOTAL Pax Carried 1.91 7.41 15.11 13.70 75.07 15.00 12.27 0.17 0.32 0.07
Market Share 1.4 5.3 10.7 9.7 53.2 10.6 8.7 0.1 0.2 0.1
The Traffic report is being prepared based on information received from scheduled domestic airlines.

3
Passenger Complaints during the month

During February 2022, a total of 327 passenger related complaints had been
received by the scheduled domestic airlines. The number of complaints per 10,000
passengers carried for the month of February 2022 has been around 0.42. The airline-
wise details are as follows:

Alliance Air 9.8

Fly Big 8.1
Tru Jet 4.9
Air India 2.0
Air Asia 0.2
Spice Jet 0.1
Indigo 0.0
Vistara 0.0
Star Air 0.0
Go First 0.0

0.0 2.0 4.0 6.0 8.0 10.0 12.0

No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Others
Staff Behaviour
0.6% Fare
5.5%
0.6%
Disability
0.9%

Customer Service
17.7%
Refund
31.5%

Baggage
8.6%
Catering
Flight Problem 0.3%
34.3%

Note –The major reasons for complaints are flight problem and refund. Airlines have received a total of
327 complaints, out of which 260 (approx.. 80%) have been addressed.
The Traffic report is being prepared based on information received from scheduled domestic airlines.

4
 The reason for complaint as percentage compared to the previous month is as
follows:

100.0
90.0
80.0
70.0
60.0
41.5

41.1

39.2
50.0

34.3
31.5
40.0
30.0 28.0

17.7
13.5

20.0

8.6

7.4
5.8

5.5
5.0

4.8

3.8
3.4

3.1
2.7
10.0

0.9
0.6

0.6
0.4
0.4

0.3
0.0

0.0
0.0
0.0
Fare Refund Flight Baggage Customer Disability Staff Catering Others
Problem Service Behaviour

Dec-21 Jan-22 Feb-22

Airline-wise status of redressal of complaints is given at Table – 2.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of

February 2022 is given in the following table.
ASKM Deployment (%) of Category I
Airline
Cat III Cat IIA Cat II
Alliance Air 2198.6 255.96 715.6
Air Asia 92.6 2.60 88.4
Air India 79.8 1.21 25.5
Go First 77.4 1.03 29.5
Indigo 174.7 1.18 40.1
Spice Jet 155.6 1.17 76.5
Vistara 38.0 1.02 13.9
Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed
in Category I)
• Category II - 10%
• Category IIA - 1%
• Category III - 35%

The Traffic report is being prepared based on information received from scheduled domestic airlines.

5
On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed

for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP
at four metro airports for the month of February 2022 is as follows:
OTP at Four Metro Airports
Indigo 95.4

Go First 94.1

Vistara 90.9

Spice Jet 90.9

Air India 89.8

Air Asia 88.5

Alliance Air 84.9

0 20 40 60 80 100

OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with

Route Dispersal Guidelines is as follows:
Air India

BLR 93.0

BOM 89.9

DEL 89.3

HYD 88.4

0 20 40 60 80 100

OTP (%)

The Traffic report is being prepared based on information received from scheduled domestic airlines.

6
 Alliance Air

BLR 95.0

HYD 90.7

DEL 81.0

BOM 76.1

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Spicejet

BLR 96.0

HYD 94.4

DEL 89.7

BOM 88.4

0 20 40 60 80 100 120

OTP (%)

The Traffic report is being prepared based on information received from scheduled domestic airlines.

7
 Go First

BLR 98.0

BOM 95.3

HYD 92.5

DEL 91.5

0 20 40 60 80 100

OTP (%)

IndiGo

BLR 97.0

DEL 95.6

HYD 94.7

BOM 94.3

0 20 40 60 80 100

OTP (%)

The Traffic report is being prepared based on information received from scheduled domestic airlines.

8
 Vistara

HYD 97.2

BLR 97.0

BOM 94.6

DEL 87.0

0 20 40 60 80 100
OTP (%)

Air Asia

BOM 95.9

HYD 93.0

BLR 93.0

DEL 80.6

0 20 40 60 80 100

OTP (%)

The Traffic report is being prepared based on information received from scheduled domestic airlines.

9
 Reasons for delay have been analysed, which are presented below. It has been
found that majority of delays have been attributed to ‘Reactionary’.

Reasons for delay (%)

Airport 11% Wx 4%

ATC 9%

Misc 0%
Pax 4%

Reactionary 58% Ramp 1%

Tech 6%

Ops 7%

The Traffic report is being prepared based on information received from scheduled domestic airlines.

10
Revenue Earned& Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled airlines in the highest
fare bucket on selected 20 sectors is as follows:

Air India

% of Seats Sold in Highest fare bucket

50.0%

40.0%

30.0%

20.0%
3.12%
10.0%

1.53%
1.26%

0.97%
0.91%
0.95%
0.80%
0.77%
0.38%

0.45%

0.38%
0.33%

0.31%

0.30%
0.33%

0.37%
0.26%

0.21%

0.27%

0.22%

0.26%
0.25%

0.25%

0.29%

0.27%

0.23%
0.13%

0.18%

0.14%
0.16%

0.13%
0.04%

0.08%

0.06%
0.00%
0.00%

0.02%
0.02%
0.03%

0.58%
0.0%

Jan-22 Feb-22

% of Revenue Earned in Highest fare bucket

50.0%

40.0%

30.0%
12.37%

20.0%
6.15%
4.38%
2.70%
2.59%

10.0%
1.72%

1.72%
1.58%

1.57%
1.47%
1.34%
1.33%

1.21%

1.03%
1.01%
0.92%

0.94%

0.94%
0.79%
0.77%

0.72%
0.65%

0.54%

0.57%

0.44%

0.46%

0.47%
0.40%

0.41%

0.43%
0.38%

0.39%
0.27%

0.23%
0.21%

1.63%
0.16%

0.09%
0.00%
0.00%

0.0%

Jan-22 Feb-22

The Traffic report is being prepared based on information received from scheduled domestic airlines.

11
 0.0%
0.0%

10.0%
20.0%
30.0%
40.0%
50.0%
10.0%
20.0%
30.0%
40.0%
50.0%
0.14% 0.10%
2.46% 1.03%
0.19% 0.05%
5.59% 2.03%
0.02% 0.01%
0.21% 0.08%
0.22% 0.08%
0.76% 0.26%
0.04% 0.01%
0.57% 0.17%
0.16% 0.06%
5.13% 1.90%
0.15% 0.01%
8.28% 2.72%
0.93% 0.50%
0.00% 0.00%
0.67% 0.30%
1.06% 0.33%

Jan-22
Jan-22
0.10% 0.05%
1.30% 0.53%
4.78% 3.18%
Indigo

1.24% 0.58%

Feb-22
Feb-22
0.53% 0.11%
0.52% 0.19%
0.22% 0.04%
0.90% 0.27%

The Traffic report is being prepared based on information received from scheduled domestic airlines.
0.00% 0.00%
2.47% 0.78%
0.00% 0.00%
% of Seats Sold in Highest fare bucket

1.25% 0.47%
0.16%
2.67% % of Revenue Earned in Highest fare bucket 0.03%
0.58%
0.04% 0.01%
1.85% 0.60%
0.12% 0.05%
1.41% 0.39%
0.18% 0.07%
1.92% 0.54%
2.00% 1.30%
2.26% 0.94%

12
 0.0%
0.0%

10.0%
20.0%
30.0%
40.0%
50.0%
10.0%
20.0%
30.0%
40.0%
50.0%
0.04% 0.01%
2.02% 0.57%
0.09% 0.03%
3.38% 1.12%
0.00% 0.00%
0.39% 0.13%
0.59% 0.18%
2.14% 0.66%
0.02% 0.01%
1.63% 0.45%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
3.77% 1.44%
5.09% 2.14%
0.00% 0.00%
2.18% 0.86%

Jan-22
Jan-22
0.05% 0.01%
0.00% 0.00%
2.78% 0.74%
3.12% 0.50%

Feb-22
Feb-22
0.00% 0.00%
0.00% 0.00%
Go First

1.45% 0.18%
3.36% 0.65%

The Traffic report is being prepared based on information received from scheduled domestic airlines.
0.00% 0.00%
1.71% 0.64%
0.02% 0.01%
% of Seats Sold in Highest fare bucket

3.31% 0.80%
% of Revenue Earned in Highest fare bucket
0.04% 0.01%
4.68% 1.15%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
2.36% 0.59%
0.23% 0.05%
2.67% 0.64%
2.72% 0.71%
5.77% 1.42%

13
 0.0%
0.0%

10.0%
20.0%
30.0%
40.0%
50.0%
10.0%
20.0%
30.0%
40.0%
50.0%
0.00% 0.00%
1.45% 0.73%
0.49% 0.08%
1.43% 0.36%
0.00% 0.00%
0.51% 0.11%
0.07% 0.01%
1.01% 0.26%
0.00% 0.00%
0.56% 0.12%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
2.34% 0.57%
0.00% 0.00%
1.76% 0.45%
0.35% 0.07%
1.49% 0.38%

Jan-22
Jan-22
0.08% 0.01%
5.03% 0.95%
0.80% 0.27%
2.55% 0.64%
Spicejet

Feb-22
Feb-22
0.20% 0.03%
0.47% 0.11%
0.44% 0.06%
0.96% 0.16%

The Traffic report is being prepared based on information received from scheduled domestic airlines.
0.04% 0.01%
0.81% 0.18%
0.00% 0.00%
% of Seats Sold in Highest fare bucket

1.14% 0.29%

% of Revenue Earned in Highest fare bucket

0.64% 0.11%
2.32% 0.40%
0.00% 0.00%
0.54% 0.11%
0.18% 0.03%
1.90% 0.39%
1.00% 0.14%
2.28% 0.48%
0.61% 0.19%
0.91% 0.23%

14
 0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
0.34% 0.16%
1.17% 0.45%
0.00% 0.00%
0.00% 0.00%
1.91% 0.26%
0.48% 0.33%
0.16% 0.59%
2.72% 1.15%
1.73% 0.30%
1.49% 0.59%
0.80% 0.20%
0.37% 0.22%
0.57% 0.03%
0.58% 0.19%
0.00% 0.00%
0.00% 0.00%
1.14% 0.33%
2.63% 1.24%

Jan-22
Jan-22
0.00% 0.00%
0.00% 0.00%
5.69% 1.89%
1.15%
Vistara

0.57%

Feb-22
Feb-22
0.00% 0.00%
0.00% 0.00%
3.65% 0.00%
0.37% 0.18%

The Traffic report is being prepared based on information received from scheduled domestic airlines.
0.35% 1.92%
2.25% 0.75%
1.40% 0.71%
% of Seats Sold in Highest fare bucket

1.29% 0.57%
% of Revenue Earned in Highest fare bucket
4.82% 0.04%
1.33% 2.22%
1.56% 0.33%
1.11% 0.59%
0.50% 1.06%
2.12% 0.90%
3.41% 0.30%
3.55% 1.91%
0.00% 0.00%
0.00% 0.00%

15
 0.0%
0.0%

10.0%
20.0%
30.0%
40.0%
50.0%
10.0%
20.0%
30.0%
40.0%
50.0%
0.00% 0.00%
2.13% 0.44%
0.23% 0.05%
1.95% 0.45%
0.15% 0.04%
0.69% 0.14%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.85% 0.21%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.21% 0.04%
1.32% 0.28%

Jan-22
Jan-22
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
Air Asia

Feb-22
Feb-22
0.00% 0.00%
0.45% 0.10%
0.00% 0.00%
0.00% 0.00%

The Traffic report is being prepared based on information received from scheduled domestic airlines.
0.02% 0.00%
3.15% 0.68%
0.00% 0.00%
% of Seats Sold in Highest fare bucket

0.00% % of Revenue Earned in Highest fare bucket 0.00%

0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
1.01% 0.21%
2.06% 0.45%
0.00% 0.00%
cotober 0.00%

16
Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV,
airline are required to submit data on number of cases of denied boarding, cancellations
and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs

Status of Status of No.
No. ofPax No. ofPax Status of
Facilities & Facilities & ofPax
Affected Affected Facilities
Compensation Compensation Affected
• Refreshments
• Moved to • Refreshments.
Transfer to next alternate flights • Refund
Alliance Air 4 flight 442 • Amount spent on 1130 • Amount spent
Full Refund facilitation of on facilitation of
Rs.0.14 lakhs Rs.0.01 lakhs

• Alternate flights
• Refreshments
• Cash • Refreshments
• Moved to
Compensation • Moved to
alternate flights
• Amount of alternate flights
Air Asia 11 111 • Amount spent on 3550
Rs.0.81 lakhs • Amount spent
facilitation of
spent on facilities/ on facilitation of
Rs.1.32 lakhs
compensation Rs. 10.47 lakhs

• Refreshments
• Alternate flights
• Accomodation
• Accomadation • Refreshments.
• Moved to
• Refreshments/ • Transfer to
alternate flights
Meals alternate flights.
Air India 159 1606 • Refund 7556
• Rs1.76 Lakhs • Amount spent
• Amount spent on on facilitation of
spend on
facilitation of
facilitation. Rs.3.56 lakhs
Rs.1.93 lakhs

Go First NIL NIL NIL Nil NIL NIL

• Refreshments
• Alternate flights • Amount spent
Indigo NIL NIL 1089 8586
• Full Refund on facilitation of
Rs.0.10 lakhs
• Refreshments • Refreshments • Refreshments.
• Alternate SG • Alternate SG • Alternate SG
flights flights flights
SpiceJet 182 2771 9975
• Amount spent on • Amount spent on • Amount spent
facilitation of facilitation of on facilitation of
Rs.3.57 lakhs Rs.4.72 lakhs Rs.14.89 lakhs
• Refreshments
• Alternate UK • Alternate UK
• Care packages
flights flights
provided
Vistara 124 • Amount spent on 349 • Amount spent on 1389
• Amount spent
facilitation of facilitation of
on facilitation of
Rs.10.43 lakhs Rs.0.31 lakhs
Rs.1.98 lakhs
• Transfer to
• Transfer to other
alternate flights.
flights.
Fly Big NIL Nil 31 284 • Rs. 5.73 lakhs
• Compensation of
compensation
Rs. 0.50 lakhs
Star Air NIL Nil 14 NIL NIL Nil
TruJet NIL Nil NIL NIL NIL Nil
The Traffic report is being prepared based on information received from scheduled domestic airlines.

17
 SUMMARY

Denied Boarding Cancellations Delays

No. ofPax Facilities & No. ofPax Facilities & No. ofPax
Facilities
Affected Compensation Affected Compensation Affected

Rs 16.57 lakhs Rs 8.92 lakhs Rs. 36.73

480 compensation 6413 compensation 32470 lakhs towards
and facilities and facilities facilitation

The Traffic report is being prepared based on information received from scheduled domestic airlines.

18
 Table 1

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2022

(PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Alliance Air Air Go Spice Fly Star

Indigo Vistara Tru Jet
Air Asia India First Jet Big Air
Jan 48.5 60.5 60.6 66.7 66.6 73.4 61.6 43.0 68.1 42.5

Feb 71.9 83.2 84.1 87.0 85.2 89.1 87.1 54.7 77.6 50.7

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec
 Table 2

Complaints Redressal Status

Airline Per 10,000

Total Passengers Closed Open
Carried

Alliance Air 110 9.8 87 23

Air Asia 7 0.2 7 0

Air India 170 2.0 126 44

Go First 0 0.0 0 0

Indigo 17 0.0 17 0

Spice Jet 11 0.1 11 0

Vistara 3 0.0 3 0

Fly Big 8 8.1 8 0

Star Air 0 0.0 0 0

Tru Jet 1 4.9 1 0

Total 327 0.42 260 67