I hope I’m not

boring you
Uh uh not at
all..

JUST
GET LOST!!
Human Relations
Humans?..
 Species: Homo sapiens
Latin: "wise human" or
"knowing human"
 As humans,
you……….
 Are bipedal primates – erect body
 Are social by nature
 Have a highly developed brain
 Are adept at communication
 Establish society with - traditions, rituals,
values and laws
 Appreciate beauty and aesthetics
 Desire self-expression
 Can build fires, cook their food, clothe
themselves and develop numerous other
technologies.
 Pass down your skills and knowledge to the
next generations through education,

and most of all…………………

Each one of you is a unique…

SELF
 You…….. in d
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tit? a bod
A RE i sn ’
HAV E r i ght?
ou re … You ….
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or
t’ sf
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that
ody A RE ..
r b AW ious
f y ou u
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U So n d yo re c
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Right again?
SELF
 Self - The essential qualities that make
a person distinct from all others.
 Your conduct and discourse reveals
yourself to another person
 The particular characteristics of your
‘self’ determines your identity
Defining ‘SELF’….
 The bundle theory of self- Man is a
bundle/ collection of different
perceptions which succeed one another
with an inconceivable rapidity and are
in perpetual flux and movement

- Hume
Self awareness = Knowing yourself
 That you exist as an individual, separate from others…

 That other people are similarly self-aware.

 Recognition of your personality, strengths and weaknesses,

likes and dislikes.

 Help recognize when you are under stress/ pressure.

 A prerequisite for effective communication and IPR

 Developing empathy for others.

 Helps build your self esteem and confidence.

Self Awareness makes you
know…
 Your wishes and desires
 Your strengths & weaknesses

 What motivates you and

makes you happy
 What you want to change
about yourself / your life
 Your achievements so far

 How you relate to others and,

 Whether it is socially acceptable or beneficial to you
 Why is self awareness
important? RR..ROAR!!

 Build your self esteem and confidence

 To live your values and realize your dreams

 Make priorities based on what is important to you

 To change your way of living

 To choose a suitable career which will satisfy

you..

 To give more of yourself to others

 Benefit you and others in relationships

“Knowing others is wisdom,
knowing yourself is
Enlightenment.”
- Tao Tzu
JOHARI WINDOW
Eight Steps To Knowing Your “Self”
- By Kimberly Fulcher

 Journal/ Diary
 Meditate
 Move/ Walk
 Drive
 Authentic Outings
 Old Hobbies
 New Interests

The approach you take is not important.

Humans headed for a goal…..

Are they related?

Human Relations
 A connection between two or more people, groups of people,
organizations and countries.
 Being together with other people and interacting with them
 Important - Love, understanding, communication, trust, care,
politeness and good behaviour
 Loving and close relationships- Families
 Friendly relationship - friendship
 Polite and friendly relationship – colleagues
 Professional relationship - at work between colleagues, between
caregiver and client
 Diplomatic relationships - between organizations and countries.

Good behavior forms the basis for every relation

Human Relations affects our social and professional life

Many ‘different people’
together build a…….
Human Relations Theories
 Henry Taylor – “Workers are economically
motivated automatons”
 Hawthorne researchers and Elton Mayo
identified the importance of ‘the human
factor’ in organizations.
 Uses ‘humanization’ as a technique
 Workers have social needs/ interests
 Need to acknowledge and meet their
needs
 2 Factor Hygiene and Motivation
Theory - Frederick Herzberg
 Hygiene Theory - includes the work and organizational environment -
 The organization - Its policies and its administration
 Supervision on the job
 Working conditions – IPR, salary, status, Job security .

 Motivation - Develop intrinsic motivation with the workforce. The

motivators are -
 Achievement
 Recognition
 Growth / advancement
 Interest in the job

 Both these approaches must go hand in hand, to prevent dissatisfaction.

 Workers should get achievement, recognition, interest, and responsibility
 Provide help, so they can grow and advance in their work.
Theory X and Theory Y
- Douglas McGregor
 Theory X Assumptions – The average human being
-
 Has an inherent dislike of work and will avoid it if he can.
 Prefers to be directed, dislikes responsibility, is
unambiguous, and desires security above everything.
 Hence, needs to be controlled/ threatened to work hard

Right?
Wrong - because man needs more than
financial rewards at work, he also needs some
deeper higher order motivation - the
opportunity to fulfill himself..
 Theory Y Assumptions
 Expenditure of physical/ mental effort in work is as natural as
play or rest.
 Control and punishment are not the only ways to make people
work
 A committed man will direct himself to the aims of the
organization.
 A satisfying job results in commitment to the organization.
 The average man learns, not only to accept, but to seek
responsibility.
 Employees could solve work problems by imagination,
creativity, and ingenuity
 In modern industrial life, the intellectual potentialities of the
average man are only partially utilized.

Staff will contribute more to the organization if they are treated as

responsible and valued employees.
“Sir, I have a
suggestion”
“Yes”?
Stages of forming human
relations
Exploration phase
• Seek clues and information - form opinions and impressions about each other.
• Learn about oneself and the people you work with

Consolidation phase
• First impressions can be deceptive due to misleading information.
• Repeated behaviour patterns help in gauging levels of frankness, openness,
truthfulness, reliability, credibility and integrity of a person.
• Keep records on the behaviour to help understand them.

Preservation phase
 Stage of mutual understanding based on trust and acceptance of each
other's good and bad points, weaknesses and strengths.
For productive Human
Relations
The 21 Greatest Ideas In
Human Relationships
- By Bill McGinnis

1. "LOVE YOUR NEIGHBOR AS YOURSELF“ God's most

important commandment for all mankind.
This is the starting point
Q. And who is our neighbor?
E. Every other person is our neighbor.
But sometimes, no matter how hard we try, we still
don't like the other person very much
Q. What can we do in cases like this ?
21 Greatest Ideas………….

2. FORGIVE THE OTHER PERSON - Neutralize anger/ resentment

by making a direct conscious decision to forgive the other
person

3. TREAT THE OTHER PERSON THE WAY YOU WOULD LIKE TO

BE TREATED.
- The "The Golden Rule"
Apply this rule to almost any situation, and you will not be far
wrong. The Golden Rule puts The Law Of Love into action.

The remaining eighteen ideas are specific applications of The

Golden Rule to different kinds of situations.
4. SMILE AND BE FRIENDLY .

5. BE COURTEOUS

6. BE TRUTHFUL, WITHOUT GIVING

OFFENSE.
7. REMEMBER THE OTHER PERSON'S NAME, AND USE
IT FREQUENTLY.

8. DON'T ARGUE

9. FIND AREAS OF AGREEMENT – Relationships are

much better this way
10. DON'T CRITICIZE - Criticism is poison to good
human relationships.
It builds hostility and bad attitudes.

11. SHOW HONEST APPRECIATION.

12. TRY TO SEE THE OTHER PERSON'S POINT OF

VIEW
13. GIVE YOUR FULL ATTENTION TO THE OTHER
PERSON WHEN HE IS TALKING

14. TALK ABOUT THE OTHER PERSON'S INTERESTS.

15. ADMIT YOU MAY BE WRONG - This idea is

surprisingly powerful and useful!!
16. LET THE OTHER PERSON DO MOST OF THE
TALKING

17. LET THE OTHER PERSON TALK ABOUT HIMSELF.

18. LET THE OTHER PERSON TAKE SOME CREDIT.

19. LET THE OTHER PERSON SAVE
FACE (maintain dignity)
20. HOLD THE OTHER PERSON, AND YOURSELF, TO
HIGH AND NOBLE STANDARDS.

People tend to live up to the expectations others

have of them – whether more or less.

21. GO THE EXTRA MILE – do something more than

the other person expects of you
For effective Human Relations
With good Human Relations,
the sky is the limit

ThanQ