Deploying Jabber in a

Virtual Environment

Shane Long, Technical Marketing Engineer

BRKCOL-2170
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Agenda
• Introduction
• Deploying Jabber in Virtual Environments
• Integrations in Virtual Environments
• Jabber Filesystem
• Jabber Realtime in Virtual Environments
• Deploying Cisco VXME
• WebEx Meetings Application in Virtual Environments

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco Jabber -The Power to Collaborate
Rich, Real-time Collaboration with Cisco Jabber® Platform

All-in-one UC application Collaborate from any workspace

 Presence and IM  PC, Mac, tablet, and smartphone
 Voice, video, and voice messaging  On-premises and cloud
 Desktop sharing and conferencing  Microsoft Office integration + 3rd party apps

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 Instant Persistent Application Secure
Presence Contact Search Communication
Messaging Chat Rooms Integration

Voice & Video Video Desktop WebEx Remote

Meetings Single Sign-On
Conferencing Sharing Access

Cisco
Cisco
Desk phone
Control
Screen Capture/File
Transfer
Schedule
Integration
Voice
Messaging Jabber
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Cisco Jabber
Consistent User Experience Across Broad Range of Platforms and Devices

Desktop Virtualized Mobile Web

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Deploy Jabber in a Virtual
Environment
Citrix XenDesktop
DATACENTER

Citrix XenDesktop Desktop Delivery

Controller

Windows client OS virtual machines

running Citrix Virtual Desktop Agent

ICA/HDX

Citrix Receiver

User interacts with a full instance of the

Windows OS including all of its installed
applications
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Citrix XenDesktop with Cisco Jabber
DATACENTER

Jabber for Windows

Other Desktop Applications

ICA/HDX

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Citrix XenApp Published Desktop
DATACENTER

Citrix XenApp Farm Controller

Windows Server OS virtual

machines running Citrix XenApp
Presentation Server in published
desktop mode
ICA/HDX

Citrix Receiver

User interacts with a full instance of the

Windows Server OS including all of its installed
applications
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Citrix XenApp Published Desktop with Cisco Jabber
DATACENTER

Jabber for Windows

Other Applications

ICA/HDX

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Citrix XenApp Published Application
DATACENTER

Citrix XenApp Farm Controller

Windows Server OS virtual

machines running Citrix XenApp
Presentation Server in published
application mode
ICA/HDX

Citrix Receiver

User interacts with the published applications

only

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Citrix XenApp Published Application with Cisco Jabber
DATACENTER

NEW!

Jabber for Windows

Other Applications

ICA/HDX

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VMware Horizon View
DATACENTER

VMware View Server

Windows client OS virtual machines

running VMware Horizon View Agent

PCoIP

VMware Horizon View Client

User interacts with a full instance of the

Windows OS including all of its installed
applications
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VMware Horizon View with Cisco Jabber
DATACENTER

Jabber for Windows

Other Applications

PCoIP

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Jabber Integrations Deployment
Considerations
 Instant Persistent Application Secure
Presence Contact Search Communication
Messaging Chat Rooms Integration

Voice & Video Video Desktop WebEx Remote

Meetings Single Sign-On
Conferencing Sharing Access

Cisco

Cisco
Desk phone
Control
Screen Capture/File
Transfer
Schedule
Integration
Voice
Messaging Jabber
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Cisco Jabber Application Integrations
• Cisco Jabber supports a number of
client side integrations with 3rd party
applications
• Microsoft Office suite (click2X,
presence etc.)
• Browsers (click2X)
• Client side integrations require the
integrating applications to be
executed on the same host
• These integrations need to be taken
into consideration when deploying
Jabber as a published application

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Jabber as a Published Application: Integrations
DATACENTER

Q) Will Jabber – Office client side integration be successful

in this deployment?

A) Jabber – Office
Host A
client side
Host B
integrations will be
broken in this
deployment as
Jabber and Office
are being executed
on different hosts

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Jabber as a Published Application: Integrations
DATACENTER
• To maintain Jabber client side integrations with
the Office suite in a published application
environment, Jabber and Office must be
deployed/published from the same host.
• This is valid for all Jabber client side integrations
including browsers

Host A Host B

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Jabber Filesystem
Jabber Filesystem
• Jabber stores some user data on disk to maintain consistency
between sessions and to optimize server lookups
• Call history, Chat history
• Encrypted username and password if enabled
• Contacts cache
• User Configuration

• In virtual environments, users may not access the same virtual

desktop/host every time
• Users may be assigned to a pool of resources instead of a specific
virtual desktop/host
• To guarantee a consistent experience, these user data files
must be accessible to Jabber

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Jabber Filesystem
• Jabber stores user data files in the following locations
%current_user%\AppData\Local\Cisco\Unified Communications\Jabber\CSF\
• Contacts Cache
• Photo Cache
• History
%current_user%\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\
• User Configuration
• Server Configuration
• *Credentials

• To maintain consistency between sessions ensure these folders and

contents are accessible to Jabber.
• Profile management solutions such as Citrix Profile Manager or VMware
View Persona Manager can be used
• *Credential caching is not supported in non persistent virtual desktop
environments

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Typical VDI Deployment – roaming
• At user logout…
• Profile management
solution writes user data
files to storage
OS and Apps • At user login…
• Profile management
Profile solution makes user data
Management files available in
specified directories

User Data
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Realtime Communications
 Instant Persistent Application Secure
Presence Contact Search Communication
Messaging Chat Rooms Integration

Voice & Video Video Desktop WebEx Remote

Meetings Single Sign-On
Conferencing Sharing Access

Cisco

Cisco
Desk phone
Control
Screen Capture/File
Transfer
Schedule
Integration
Voice
Messaging Jabber
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Deskphone Control Mode (CTI)
DATACENTER
• Cisco Jabber in a virtual environment
supports CTI functionality
VDI • Deskphone Control Mode
• Extend and Connect
• Configuration remains the same as deploying
on a standard desktop
• Configure CTI profile for Deskphone Control
Mode
• Configure RD device type for Extend and
Connect
• Jabber in virtual environments does not support
deskphone video mode (CUVA mode)

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 Softphone: VDI Challenge
• Voice and Video embedded
Data Center
inside the display protocol
Virtual Desktop
Display Protocol • Media terminated on VDI
• Expensive encode and decode
Media Flow
Thin • Heavy processing on virtual
Client
desktop in data center
Signalling
Cisco
• Media flow via datacenter
Unified (hairpinning)
CM
• Bandwidth Explosion
Signalling • Non encoded media sent
Display Protocol inside display protocol
• Latency and Jitter
Media Flow
• QoS becomes impossible
Virtual Desktop
• Issues grow dramatically at
scale
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 Softphone: Convergence of VDI, Voice and Video
• Cisco Virtualization
Data Center
Experience Media Edition
Virtual Desktop
Display Protocol
(VXME)
• Installed on VDI endpoint
Thin VXME • Bundles SIP stack and media
Signalling Client engine
Signalling • Integrates with Citrix
Cisco Receiver/VMware View Client
Unified Media
• Terminates media
CM
Signalling • Removes hairpinning effect
Signalling
• QoS support
Display Protocol
• Seamless experience

VXME
• Cisco VXME enables Jabber
Virtual Desktop softphone capabilities in
virtual environments

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Cisco VXME: Registration
Data Centre Endpoint - User 1
Device Manager
HVD – User 1
VDI Client
VXME Agent VDI (Citrix or VMware)
Virtual
Agent
Channel
SIP
Broker
Cisco Jabber Device
Selector Virtualization Experience VXME Plugin
Media Engine

IM&P (Optional)

CTI SIP
UDS
Manager Line
XMPP Signalling
CTI Signalling
Unified CM SIP Signaling
Display Protocol API / Virtual Channel
Jabber Login \ Config (HTTPS)

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Cisco VXME: Making a Call
Data Centre Endpoint User 1
Device Manager
HVD – User 1
VDI Client
VXME Agent VDI (Citrix or VMware)
Virtual
Agent
Channel
SIP
Broker
Cisco Jabber Device
Selector Virtualization Experience VXME Plugin
Media Engine

IM&P (Optional)
Endpoint User 2

CTI SIP
UDS
Manager Line
XMPP Signalling
CTI Signalling
Unified CM SIP Signaling
RTP Media (Voice, Video)
Display Protocol API / Virtual Channel

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 Desktop Share
• Jabber deployed in VDI supports two types of desktop share
• IM Only Screen Share
• Allows screen sharing and remote control of desktop
• Allows sharing with up to 10 participants
• Supported on Jabber for Windows modes (VDI, deskphone, IM-only)
• Jabber for Windows only (RDP based)

Admin can • WebEx Messenger based Desktop Share

change order • Supported in Cloud mode allows desktop share, remote control and
of share type annotation

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Demo
Deploying VXME
Citrix XenDesktop with Jabber/VXME
DATACENTER

Jabber for Windows

VXME Agent

ICA/HDX

VXME Client

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Citrix XenApp Published Desktop with Jabber/VXME
DATACENTER

Jabber for Windows

VXME Agent

ICA/HDX

VXME Client

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Citrix XenApp Published App with Jabber/VXME
DATACENTER
Only VXME for Windows
is supported in
Published App mode

Jabber for Windows

VXME Agent

ICA/HDX

VXME Client

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VMware Horizon View with Cisco Jabber/VXME
DATACENTER

Jabber for Windows

VXME Agent

PCoIP

VXME Client

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VXME: Supported Platforms (Based on 11.9)
• VXME can be deployed on
various OSes Operating System Device
• Windows and WES Windows 7, 8, 8.1, 10 Hardware specifications based
(32/64 bit)
• Certain Linux distributions
• Hardware specifications Windows Embedded
7 (32/64 bit), 8 (64 bit)
Hardware specifications based

requirements are defined in

Windows ThinPC 32 bit, Hardware specifications based
product docs
Windows 10 IOT
• Video capabilities/quality is
Dell/Wyse SUSE Linux D50D, Z50D, D50Q, Z50Q, Z50QQ
dependent on hardware
specifications
Unicon eLux Hardware specifications based
• VXME 11.9 will require a
specific version of Citrix
HP Thin Pro HP t610, HP t620, HP t730
Receiver/VMware View
Client depending on
Ubuntu 14.04 32bt LTS Hardware specifications based
platform. Check release
notes for details
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 VXME Client Installation Tools
Windows
Windows Embedded
Windows installer or 3rd party Dell Wyse SUSE Linux
software deployment tool Windows installer or 3rd party
(SCCM/GPO) software deployment tool Dell Wyse Device Manager
(SCCM/GPO)

Unicon eLux HP ThinPro Ubuntu

Scout Enterprise Management
HP Device Manager Ubuntu Software Center
Suite

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UC Manager Configuration
• VXME registers to a CSF device type on UC Manager
• Same device type as Jabber for Windows/Mac softphone mode
• Configuration is the same!

• Ensure the following configurations are in place…

• Device is controllable via CTI
• Enduser has correct CTI UC profile
• Enduser is part of the following groups

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Quality of Service SIP Port GPO
Range (vxc.exe)
• VXME audio and video packets should be
marked with DSCP UDP 32766

• VXME on Linux (Dell/Wyse SUSE, Ubuntu, HP AF41 AF41

Video
ThinPro, Unicon eLux) can mark packets as (24576-
32766)

specified by the UCM SIP profile

• SIP profile port range bottom half : audio
• SIP profile port range top half : video VXME for EF
Windows EF
Audio (16384-
• Windows UAC remarks any application set 24575)

DSCP marking to “0”

UDP 16384
• VXME on Windows (Windows, WES etc) DSCP
markings should be set via Group Policy (GPO)
• C:\Program Files (x86)\Cisco Systems\Cisco VXME\vxc.exe
• Port Range as defined by the SIP profile

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Accessory Integration
• VXME supports accessory
integrations Operating System Vendor
• Vendor support is dependent Windows
on OS
• Provides inline call control
from supported third-party
devices
• Answer/end a call Dell/Wyse SUSE Linux

• Mute/unmute
Unicon eLux
• Volume control
HP Thin Pro and Ubuntu

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Troubleshooting Tips
• Ensure correct builds of each component are deployed
• e.g. Jabber 11.8, VXME_Agent 11.8, VXME_Client 11.8

• Ensure DNS is active from HVD and endpoint

• Ensure endpoint can ping FQDN of CUCM

• Check if device selector is working

• Plug, unplug USB devices from endpoint, check running processes on HVD

• After device registration, ensure that the device is registered from IP address of the
endpoint.

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Further Information
• Jabber deployed as a Citrix XenApp published application
• Sending screen captures, sending/receiving files, IM only screen sharing and saving a
PRT file are unavailable due to the architecture of published application mode
• Remote Access
• For remote access with VXME, Cisco AnyConnect is required
• Mobile Remote Access via Cisco Expressway is not supported
• Citrix NetScaler is not supported

• Single Sign On (SSO)

• Due to the nature of virtualization, not all types of authentication are supported. e.g
Smart Cards
• Jabber/VXME functionality is based on CTI mode. As such certain softphone
mode features are not available (FECC, Call Pickup, SRST)

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Summary of Supported VDI Environments (11.9)
Vendor Application Version VDI Operating System

Citrix XenDesktop 7.5 -> 7.13 Windows 7, 8, 8.1, 10

Windows Server 2012
Citrix XenApp 7.5 -> 7.13
R2, 2012, 2008 R2
VMware Horizon View 6.0->7.0 Windows 7, 8, 8.1, 10

For Citrix XenApp Published Application environments, VXME is only supported on

Windows based endpoints

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VXME 11.9 Enhancements

• New solution support for

XenDesktop 7.13 XenApp 7.13 Horizon 7

Unicon Elux Windows ThinPro

5.5 10 IOT 6.1

• Adds Graceful de/re-registration for VXME clients

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VXME Information on cisco.com
• VXME Landing Page
– http://www.cisco.com/c/en/us/products/collaboration-endpoints/virtualization-experience-media-engine/index.html

• Release Notes
– http://www.cisco.com/c/en/us/support/collaboration-endpoints/virtualization-experience-media-engine/products-release-
notes-list.html

• CCO Location
– https://software.cisco.com/download/navigator.html?mdfid=284585947&flowid=78462

• CCP Program
– https://communities.cisco.com/community/technology/customer-connection/ccp-private/ccp-collaboration/trials

• Data sheets
– http://www.cisco.com/c/en/us/products/collaboration-endpoints/virtualization-experience-media-engine/datasheet-listing.html

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 iOS APNS Voice Jabber Fast UC Manager
Push Notifications
Off-Line Login
Login OAuth

Office for Mac & Jabber to Spark Space

Cisco Jabber 365 Web Client Spark Messaging Access

11.9
Fast WebEx WebEx Training & User Interface Animated
Escalation Event Center Enhancements Emoji

July
2017
Centralized Enhanced IM&P Admin
New Device
IM&P Deployment Message Archiver Tools
Support

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WebEx Meetings Application in VDI
WebEx Meetings Application in VDI
• WebEx Meetings Application can be deployed in Citrix
environments
• The following features are supported for Citrix in WebEx
Meeting Center, Event Center, and Training Center:
• Teleconferencing
• Document sharing
• Application and desktop sharing https://help.webex.com/docs/DOC-6228
• Network-based recording (NBR) and playback
• File transfer, Chat, Polling, Q&A, Closed Captions, and
Notes
• WebEx Productivity Tools
• It is recommended that the local endpoint runs Windows
OS for a consistent experience
• Sending video in the WebEx Meetings Application may
result in poor experience due to architecture of VDI
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