HCMC UNIVERSITY OF TECHNOLOGY AND EDUCATION Program: Industrial Management

FACULTY OF ECONOMICS Level: Undergraduate

Course Syllabus

1. Course Title: Operation Management

2. Course Code: OPMA340806E
3. Number of Credits: 4 units (4/0/8) (4 lecture periods, 0 laboratory period, 8 self-study period
per week). Time allocation: 15 weeks
4. Instructors
Main lecturers: ME. Nguyen Thi Mai Tram
List of other lecturers:
5. Course Requirements
Prerequisite courses:
Previous courses: Fundamental Management
6. Course Description:
This course provide students the fundamental concepts, terminology, principles,
methodologies and techniques as well as practices in Operation Management. Topics include
operation strategy, operational decision, capacity planning, forecasting, facilities location,
aggregate planning, production scheduling, material requirement planning and facilities layout.
This is a majored subject which helps students master the theory and apply it in practice in the
manufacturing enterprises and service providers.
7. Course Goals:
Goals Goal Description ELOs

G1 Explain specialized knowledge in the field of operation ELO3

management

G2 Analyze and solve problems related to operation management ELO4

G3 Teamwork skill, communication skill and the ability to read and ELO10,
understand technical documents in English ELO11

G4 Apply the suitable methodologies and techniques to operate and ELO15

manage production system efficiently

8. Course Learning Outcomes:

CLOs CLO Description Outcome
Present the concepts, terminology in the field of operation ELO3
G1.1
G1 management
G1.2 Understand the importance of operation strategy to the enterprise ELO3
G2.1 Use operational decision –making tool to decide in different situations ELO4
G2
G2.2 Analyze and make capacity planning ELO4
1
 Work in groups to discuss and solve the problems related to operation ELO10
G3.1
G3 management
G3.2 Understand the English terms in the field of operation management ELO11
G4.1 Apply the reasonable forecasting models for specific case ELO15
G4.2 Apply the suitable methodologies to locate facilities ELO15
Analyze the strengths and weaknesses of aggregate planning ELO15
G4.3 strategies, and choose appropriate strategy to make planning for
specific case efficiently.
G4
Apply production scheduling approaches to make sequencing jobs ELO15
G4.4 through one process, two serial processes and any number of
processes
G4.5 Create material requirement planning (MRP) ELO15
G4.6 Build facility layout in the enterprise ELO15
9. Required Resources:
 In-class lectures
 Textbook: Roberta S. Russelll and Bernard W. Taylor III. (2003) ,Operations
Management, Third edition, Prentice-Hall, Inc.
 Supplemental book: F. Robert Jacobs and Richard Chase (2018), Operations and
supply chain management, Mc Graw Hill
10. Assessment:
- Grading scale: 10
- Examination plan:
Types Assessmen CLOs Rate(%
Timelin t )
of Content/ Topics
e
Exams method
Group assignment: Essay 20
Describe the operation management Week 1 - Essay - G3.1 20
activity related to one of the learned 15 Report G3.2
chapters in selected enterprise. For G4.1
Assign
example: forecasting, aggregate G4.2
ment#
planning, scheduling, ect. Then, G4.3
1
comment on strengths and G4.4
weaknesses, and propose a solution to G4.5
improve this activity in the company. G4.6
Mid-term test 20
- Content covers all the learned Week 10 Written
Assign chapters tests G4.1
ment# - Duration: 60 minutes
2 G4.2
G4.3
Individual exercises 10
Assign Explain the concepts and specialized Week 12 Online test G1.1 10
ment# knowledge related to operation (LMS) G1.2
3 management G2.1
G2.2
2
 Apply suitable methods and G4.5
techniques to solve the problem in G4.6
operation management

Final Exam 50
Written
- The content covers all the important course learning tests G4.4
outcomes. G4.5
- Duration: 60 minutes G4.6

11. Course Outline:

Week Content CLOs
Chapter 1: Introduction
A/ Major content and teaching methodology (3) G1.1
Theoretical content:
 History of operation management
 The operation function
 Issue and trends in operations
 Primary topics in operation management
Main teaching methodology:
+ Lecture
1 + Discussion
B/ Content for self-study at home: (6)
Read about the important role of operation management in the
company
- Required Readings:
+ Online information
+ Case problems: Roberta S. Russelll and Bernard W. Taylor III.
(2003) ,Operations Management, Third edition, Prentice-Hall, Inc
2
Chapter 2: Operations strategy
A/ Major content and teaching methodology (3) G1.2
Theoretical content:
- Strategy formulation
- Process – centered strategies
- Strategy deployment
- Operations strategy
Main teaching methodology:
+ Lecture
+ Discussion
B/ Content for self-study at home: (6)
Complete the questions and case problem in this chapter
 Required Readings: Roberta S. Russelll and Bernard W. Taylor

3
 III. (2003) ,Operations Management, Third edition, Prentice-Hall, Inc
F. Robert Jacobs and Richard Chase (2018), Operations and supply
chain management, Mc Graw Hill

Chapter 3: Operational decision – making tools

A/ Major content and teaching methodology (3)
Theoretical content: G2.1
 Decision analysics

Main teaching methodology:

3
+ Lecture
+ Group discussion
B/ Content for self-study at home: (6)
Complete assignment in this chapter
Required Readings: Roberta S. Russelll and Bernard W. Taylor III.
(2003) ,Operations Management, Third edition, Prentice-Hall, Inc

Chapter 4: Forecasting
A/ Major content and teaching methodology (3)
Theoretical content: G4.1
- Components of forecasting demand
- Time series methods
- Forecast accuracy
- Regression methods
4-5 Main teaching methodology:
+ Lecture
+ Discussion
B/ Content for self-study at home: (6)
Complete assignment in this chapter
Apply POM software to solve forecasting problem.
 Required Readings: Roberta S. Russelll and Bernard W. Taylor
III. (2003) ,Operations Management, Third edition, Prentice-Hall, Inc
6 -7
Chapter 5: Facility location and facility layout
A/ Major content and teaching methodology (3) G4.2
Theoretical content:
- Location factor rating G4.6
- Center of gravity technique
- Load distance technique
- Transportation method
- Design process layout
- Design product layout
Main teaching methodology:
+ Lecture
+ Discussion
+ Using the chalkboard

4
 B/ Content for self-study at home: (6)
Complete assignment in this chapter
Apply POM software to solve facility location and facility layout
problem.
 Required Readings: Roberta S. Russelll and Bernard W. Taylor
III. (2003) ,Operations Management, Third edition, Prentice-Hall, Inc
F. Robert Jacobs and Richard Chase (2018), Operations and supply
chain management, Mc Graw Hill

Chapter 6: Capacity planning and aggregate production planning

A/ Major content and teaching methodology (3) G2.2
Theoretical content:
- Capacity planning G4.3
- Aggregate production planning
Main teaching methodology:
+ Lecture
8-9
+ Discussion
+ Using chalkboard
B/ Content for self-study at home: (6)
Complete case study and assignment in this chapter
Apply POM software to create aggregate production planning.
 Required Readings: Roberta S. Russelll and Bernard W. Taylor
III. (2003) ,Operations Management, Third edition, Prentice-Hall, Inc

Chapter 7: Production scheduling

A/ Major content and teaching methodology (3) G4.4
Theoretical content:
- Objectives in scheduling
- Sequencing
- Finite scheduling
- Employee scheduling
Main teaching methodology:
10 -11
+ Lecture
+ Discussion
+Using chalkboard
B/ Content for self-study at home: (6)
Complete assignment in this chapter
Apply POM software to make sequencing jobs
 Required Readings: Roberta S. Russelll and Bernard W. Taylor
III. (2003) ,Operations Management, Third edition, Prentice-Hall, Inc
12 -13
Chapter 8: Material requirement planning
A/ Major content and teaching methodology (3)
Theoretical content: G4.5
- Objectives and applicability of MRP
- MRP input, process and output

5
 - Steps to create MRP
- MRP II
Main teaching methodology:
+ Lecture
+ Group discussion
B/ Content for self-study at home: (6)
Complete case study and assignment in this chapter
Apply POM software to create MRP.
 Required Readings: Roberta S. Russelll and Bernard W. Taylor
III. (2003) ,Operations Management, Third edition, Prentice-Hall, Inc

Group report
G3.1

G3.2

G4.1
A/ Major content and teaching methodology (3)
Theoretical content: G4.2
Report group essay
Main teaching methodology: G4.3
14
+ Presentation
G4.4
+ Discussion
G4.5

G4.6

B/ Content for self-study at home: (6)

Adjust the essay as lecturer’s remark
Required Readings: group essay
15
Review
G4.1

G4.2
A/ Major content and teaching methodology (3)
Theoretical content: G4.3
Review the contents of the subject
Main teaching methodology: G4.4
+ Lecture
G4.5
+ Using the chalkboard
G4.6

B/ Content for self-study at home: (6)

Complete assignments assigned by the lecturer
 Required Readings: Roberta S. Russelll and Bernard W. Taylor
6
 III. (2003) ,Operations Management, Third edition, Prentice-Hall, Inc
F. Robert Jacobs and Richard Chase (2018), Operations and supply
chain management, Mc Graw Hill

12. Course Policy:

+ Any homework and midterm test which is found unauthorized will be deducted 100%
point of the on-going assessment; in case of 3 or more papers are similar to each other, all
owners will be prohibited from the final exam (regardless of the author and the copiers).
+ Students who do not complete the task shall be suspended and disciplinary proposals in
front of the entire school
+ In case of there is a student take the test on the name of another, both of them will be
suspended or expelled from the university.
13. First Date of Approval: June 15th, 2019
14. Approved by:
Dean Head of the Department Instructor

15. Date and Up-to-date content

1st time: Instructor:

Head of the Department: