Resolver Case 7241101: Complaint Against Lenskart by Anuj Kumar Generated 16/05/21 at 16:05 GMT

Anuj Kumar complaint against Lenskart - Beauty & Personal Care - case 7241101
Resolver Case 7241101

Complaint against Lenskart by Anuj Kumar
Generated 16/05/21 at 16:05 GMT
1 / 23
Case Details
Company: Lenskart
Service: Beauty & Personal Care
Reference:
Date Raised: May 7th, 2021 04:24
Order Number: 1223176325
When it April 30th, 2021
happened:
Where it 318/B, Nripen Sarkar road sahidnagar fastala more, Kanchrapara, 743145
happened:
What My glasses becomes dull while cleaning it regularly with the cloth given by
happened: lenskart
Now its become very dull and i dont use any other cloths only the cloth given by
lenskart
What I want: Replace my glasses
User account anujkumarcoolya@gmail.com
email
2 / 23
Timeline
Day 1 - 07/05/21
email sent 04:05 GMT:
"Beauty & Personal Care complaint..."
email received 04:05 GMT:
"Request Received - Beauty & Personal Care complain..."
"RE: Request Received - Beauty & Personal Care comp..."
"Re: Beauty & Personal Care complaint..."
Day 2 - 08/05/21
"Beauty & Personal Care complaint..."
Day 3 - 09/05/21
"RE: Beauty & Personal Care complaint..."
"Request Received - RE: Beauty & Personal Care comp..."
"Your Lenskart ticket 12672022 is closed..."
Day 4 - 10/05/21
"RE: Re: Beauty & Personal Care complaint..."
Day 5 - 11/05/21
"Request Received - RE: Re: Beauty & Personal Care ..."
3 / 23
Day 6 - 12/05/21
Day 7 - 13/05/21
"Your Lenskart ticket 12681969 is closed..."
Day 10 - 16/05/21
4 / 23
back to complaint details

back to timeline
EMAIL
sent on 07/05/21 at 04:05 GMT
Beauty & Personal Care complaint

Dear Sir / Madam,
I am writing to you to raise an issue about: Beauty & Personal Care
The issue that I have experienced was: My glasses becomes dull while cleaning it regularly with the
cloth given by lenskart
Now its become very dull and i dont use any other cloths only the cloth given by lenskart
It occurred on: 30/04/2021
Replace my glasses
I look forward to your prompt response on this matter. I would like to keep a complete record of my
case, so please reply back via this email account.
Yours faithfully,
Anuj Kumar
Order Number: 1223176325

:
318/B, Nripen Sarkar road sahidnagar fastala more

Kanchrapara
743145
5 / 23

back to timeline
EMAIL
received on 07/05/21 at 04:05 GMT
Request Received - Beauty & Personal Care complaint

Dear Anuj Kumar, Thanks for writing to Lenskart. This is an acknowledgement email to confirm
that we have received your request and a ticket has been created- 12661878 Our Support staff will
be reviewing your request and will get back to you at the earliest, Thank you! Thanks for approaching
us. Happy to help Lenskart Support Team
6 / 23

back to timeline
EMAIL
sent on 07/05/21 at 04:05 GMT
RE: Request Received - Beauty & Personal Care complaint

Please replace my glasses
-----------------------------------------
7 / 23

back to timeline
EMAIL
Re: Beauty & Personal Care complaint

Dear Anuj, Greeting from Lenskart.com. We understand your concern regarding your order ID
1223176325 . We request you to kindly share 3-4 images with plain/ white backgrounds so that we
can review the condition of the product and proceed accordingly. Once the images are reviewed by
the concerned team, we will contact you within 24-48 hours. Please access the below link to check
our warranty policy: Link:https://www.lenskart.com/inhousewarranty Disclaimer: Scratches and
Breakages are not covered under warranty. _ _ For further assistance, please Chat with us
on www.lenskart.com/support (9 am-9 pm, all 7 days) or you may write back to us. Sincerely,
Shubham Verma Lenskart Customer service
8 / 23

back to timeline
EMAIL
Beauty & Personal Care complaint

Dear Customer, Greetings from Lenskart.com! We are waiting for your response to the below
information we need. Kindly share the details at the earliest, so that we can assist you further.
Sincerely, Lenskart Customer service
9 / 23

back to timeline
EMAIL
sent on 09/05/21 at 03:05 GMT
attachments:
2653224-20210509_091502.jpg [image/jpeg]
2653225-20210509_091521.jpg [image/jpeg]
2653226-20210509_091535.jpg [image/jpeg]
If you are unable to open any of the above links then you can open the file directly from the files/sent
folder contained within this zip.
RE: Beauty & Personal Care complaint

Here are some images
Plz take action fast because i am facing difficulties in day to day activities
-----------------------------------------
10 / 23

back to timeline
EMAIL
Request Received - RE: Beauty & Personal Care complaint

11 / 23

back to timeline
EMAIL

Dear Anuj, Greeting from Lenskart.com. We understand your concern regarding your order ID
1223176325 _ Thank you very much for sharing the images with us. _ _We wish to inform you
that your issue is in follow-up under ticket id #12661878. We have checked the details and want to
assure you that the team is working on the ticket and you will receive a response on that as soon as
we have an update on the said matter. Since we are working under ticket #12661878, we are
closing this duplicate ticket. We truly value your business and support and we are looking forward to
being of service again. Our team will review the same and revert to you within 24-48 hours. _For
further assistance, please Chat with us on www.lenskart.com/support (9 am-9 pm, all 7 days) or you
may write back to us. Sincerely, Tarun Lenskart Customer service
12 / 23

back to timeline
EMAIL
Your Lenskart ticket 12672022 is closed

Hello, Thank you for contacting Lenskart.com. We constantly strive to provide satisfying
customer service. We’d love to hear from you about your experience with our agent Tarun Sharma
today. Should you need any further information, please contact us at 99998-99998. Yours truly
Did we solve your problem?
No
Yes
13 / 23

back to timeline
EMAIL

Dear Anuj, Greeting from Lenskart.com. _ We understand your concern regarding the lens
quality issue for your order ID 1223176325. _ I would request you to please share your full
address with the pin code where you are putting up so that we can arrange the reverse pick up and
proceed with a replacement. _ For further assistance, please Chat with us
14 / 23

back to timeline
EMAIL
sent on 10/05/21 at 23:05 GMT
RE: Re: Beauty & Personal Care complaint

318/B, Nripen Sarkar road,sahidnagar fasitala more, Kanchrapara, North 24 Pargana, west bengal,
pin- 743145
-----------------------------------------
15 / 23

back to timeline
EMAIL
Request Received - RE: Re: Beauty & Personal Care complaint

16 / 23

back to timeline
EMAIL

Dear Anuj, Greetings from Lenskart.com! This is in reference to the concern raised by you for Order
ID: 1223176325. We would like to inform you that there is already an open Ticket ID: 12661878. We
are working on for the exchange related concern mentioned by you and it is under follow-up. Please
wait for 24-48 hours and we shall respond/connect to you with an update. To avoid any confusion, we
will be working on this original Ticket ID: 12661878 and closing the ticket ID: 12681969 as duplicate.
You can revert over this ticket/email for further communication/update. For further assistance, please
Chat with us on www.lenskart.com/support (9am-9pm, all 7 days) or you may write back. Sincerely,
Manas Lenskart Customer Service
17 / 23

back to timeline
EMAIL

Dear Anuj, Greetings from Lenskart.com! This is in reference to the query raised by you for Order ID
1223176325. At the outset, we apologize that the product could not meet your expectations and you
want to return the same and we have initiated the return request. Here are the next steps: - Our
courier partner will now pick this product from your address within the next 48 hours. We request you
to keep the product packed along with accessories (if any) and the invoice. In case you do not have
the invoice then please write your Name, Order ID and contact number on paper and pack it with the
product. - If you are looking for an exchange, then please wait till the time product is picked by the
courier. Once picked, we will proceed with it accordingly. _ For further assistance, please Chat with us
18 / 23

back to timeline
EMAIL
Your Lenskart ticket 12681969 is closed

Hello, Thank you for contacting Lenskart.com. We constantly strive to provide satisfying
customer service. We’d love to hear from you about your experience with our agent Manas Pal today.
Should you need any further information, please contact us at 99998-99998. Yours truly
Did we solve your problem?
No
Yes
19 / 23

back to timeline
EMAIL

Dear Anuj, Greetings from Lenskart.com! This is in reference to the query raised by you for Order
ID 1223176325 . I would like to inform you that we are working on your issue diligently and we will
update you at the earliest. For further assistance, please Chat with us
20 / 23

back to timeline
EMAIL

Dear Anuj, Greetings from Lenskart.com! This is in reference to the query raised by you for Order
ID 1223176325 . I understand that it is taking longer than usual but be assured we are working on
your issue on a priority basis and we will update you at the earliest. _ For further assistance, please
Chat with us on www.lenskart.com/support (9 am-9 pm, all 7 days) or you may write back to us.
Sincerely, Shubham Verma Lenskart Customer service
21 / 23

back to timeline
EMAIL

Dear Anuj Greetings from Lenskart.com! This is in reference to the query raised by you for Order ID-
1223176325. We would like to inform you that refund of Rs. 1960 has been initiated on 16/05/2021 in
the form of Store credit. This amount shall reflect under the Store credit balance within next 24 hours.
Further, we have arranged call back from Sales expert to assist you in placing a new order. We
request you to wait for next 24-48 hours and they will contact you. For further assistance, please chat
with us on www.lenskart.com/support (9am-9pm, all 7 days) or you may write back to us. Sincerely,
Narender Singh Lenskart Customer service
22 / 23
23 / 23

Resolver Case 7241101: Complaint Against Lenskart by Anuj Kumar Generated 16/05/21 at 16:05 GMT

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Resolver Case 7241101: Complaint Against Lenskart by Anuj Kumar Generated 16/05/21 at 16:05 GMT

Uploaded by

Copyright:

Available Formats

Anuj Kumar complaint against Lenskart - Beauty & Personal Care - case 7241101

Resolver Case 7241101

"Re: Beauty & Personal Care complaint..."

back to complaint details

Beauty & Personal Care complaint

I am writing to you to raise an issue about: Beauty & Personal Care

It occurred on: 30/04/2021

Order Number: 1223176325

318/B, Nripen Sarkar road sahidnagar fastala more

back to complaint details

Request Received - Beauty & Personal Care complaint

back to complaint details

RE: Request Received - Beauty & Personal Care complaint

back to complaint details

Re: Beauty & Personal Care complaint

back to complaint details

Beauty & Personal Care complaint

back to complaint details

RE: Beauty & Personal Care complaint

back to complaint details

Request Received - RE: Beauty & Personal Care complaint

back to complaint details

Re: Beauty & Personal Care complaint

back to complaint details

Your Lenskart ticket 12672022 is closed

Did we solve your problem?

back to complaint details

Re: Beauty & Personal Care complaint

back to complaint details

RE: Re: Beauty & Personal Care complaint

back to complaint details

Request Received - RE: Re: Beauty & Personal Care complaint

back to complaint details

Re: Beauty & Personal Care complaint

back to complaint details

Re: Beauty & Personal Care complaint

back to complaint details

Your Lenskart ticket 12681969 is closed

Did we solve your problem?

back to complaint details

Re: Beauty & Personal Care complaint

back to complaint details

Re: Beauty & Personal Care complaint

back to complaint details

Re: Beauty & Personal Care complaint

You might also like