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Jami A. Kouchaki M. & Gino F. (2021) - I Own So I Help Out
Jami A. Kouchaki M. & Gino F. (2021) - I Own So I Help Out
Jami A. Kouchaki M. & Gino F. (2021) - I Own So I Help Out
ATA JAMI
C The Author(s) 2020. Published by Oxford University Press on behalf of Journal of Consumer Research, Inc. All rights reserved.
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For permissions, please e-mail: journals.permissions@oup.com Vol. 47 2021
DOI: 10.1093/jcr/ucaa040
698
JAMI, KOUCHAKI, AND GINO 699
through a sense of loss and negative affect (Baer and psychological states and consequences. This research also
Brown 2012; Kirk et al. 2018). However, we propose that builds a connection between two important bodies of con-
experiencing psychological ownership does not hinder pro- sumer research, psychological ownership and prosocial be-
social behavior but rather increases altruism by increasing havior. From a practical perspective, our findings suggest
individuals’ state self-esteem. that activating psychological ownership can help encour-
Possessions help individuals build, affirm, and commu- age contributions to prosocial causes. Indeed, organizations
nicate their identity and consequently gain self-esteem can enhance psychological ownership in different ways.
(Allport 1937; Richins 2002). Moreover, as a social con- For instance, consumers experience psychological owner-
struct that differentiates between an owner and nonowners, ship when they customize goods and/or services they ac-
ownership gives exclusive rights to the owner over the quire (Pierce and Peck 2018). Retailers can also increase
directed at the target entity (Pierce et al. 2003; Pierce and in a group’s hierarchy based on who is or is not allowed to
Peck 2018). For instance, studies of the endowment effect use their toys (Dittmar 1992). “Possessions are viewed as
(or “mere ownership effect,” Beggan 1992) demonstrate signs of relationships, but also as pawns in the game which
that individuals’ appraisals of an object’s worth vary serve to regulate, undermine, or cement connections with
depending on ownership, such that people believe that an others,” writes Dittmar (1992, 52). Moreover, people are
object is worth more if they think they own it (Beggan concerned about and aware of the impact of the meanings
1992; Dommer and Swaminathan 2013; Morewedge et al. of their possessions to their social position and use posses-
2009; Peck and Shu 2009). Shu and Peck (2011) find that sions as social-material locators (Dittmar 1992).
feelings of ownership of an object lead to an emotional at- Self-esteem is heavily dependent on perceptions of how
tachment to that object—specifically, a positive affective one is regarded and valued by others. Scholars have argued
with respect to evaluations of oneself. Jones (1973, 186) show that psychological ownership can trigger changes in
writes that “an individual has a need to enhance his self- one’s psychological state that go beyond the specific rela-
evaluation and to increase, maintain, or confirm his feel- tionship with the possession to guide behavior in unrelated
ings of personal satisfaction, worth, and effectiveness . . . situations.
Furthermore, the state of the need varies with the degree of In all our studies, we report all conditions and measures
personal satisfaction or frustration the individual experien- collected. No participants who completed our studies have
ces in a particular situation or period of time.” been excluded from any of the analyses unless otherwise
Consistent with self-esteem theories, we expect individ- noted. The sample size for each study was determined be-
uals experiencing a temporary boost in self-esteem, as fore data collection began. We estimated a minimum re-
compared to a neutral state, to be more motivated to main- quired sample size of 50 per condition based on an
mug in their hands and touch it. We used a mug because customize the mug for themselves to donate more than
mugs are commonly used in endowment studies to induce those who design it for a typical customer.
a sense of psychological ownership (Peck and Shu 2009).
In addition, because mugs are familiar objects, touching Method
provided minimal additional information about the object
Participants. Two hundred and seventeen workers
to participants.
(127 men, 89 women, and 1 nonbinary/other) from the
In a pretest, we asked 103 students (43 men, 60 women;
Amazon Mechanical Turk website participated in the study
Mage¼ 23.5, SD¼ 4.7) who either touched or did not touch
in exchange for $0.45. Their mean age was 36.8 years (SD
a mug to indicate, based on a 7-point scale (1 ¼ strongly
¼ 11.2).
disagree, 7 ¼ strongly agree), how much they agree with
Results and Discussion can influence outcomes, at least related to the target entity.
Owning an object allows the owner to control the posses-
The results show that our manipulation of ownership
sion’s destiny (e.g., by altering it, selling it, or giving it
was successful, given that participants in the ownership
away), thus facilitating feelings of confidence, compe-
condition reported feeling a greater sense of psychological
tence, and control. Despite debates on distinctions between
ownership (M ¼ 5.71, SD ¼ 1.52) as compared to those in
the two constructs of general self-efficacy and global self-
the control condition (M ¼ 5.16, SD ¼ 1.54), t(215) ¼
esteem, research has treated the constructs as distinct, with
2.67, p ¼ .008, d ¼ 0.36. the former tapping more motivational general beliefs about
An examination of participants’ donation behavior one’s efficacy and the latter capturing more general atti-
shows that a larger portion of participants in the ownership tudes toward oneself (Chen, Gully, and Eden 2001). It is
reported mood did not differ as a function of experimental Manipulation of Ownership. In the ownership condi-
condition (owner vs. nonowner). Similarly, Weiss and tion, the instructions read:
Johar (2013) reported no effects of ownership on positive
affect. Given that we measured general affect rather than Please think and write about a past situation or time in
affective reactions or commitment to the target of owner- which you experienced a strong sense of ownership.
ship, we did not find (study 1A) and did not expect to find Describe the situation and any thoughts and feelings you re-
differences in affect resulting from psychological owner- member from the experience. Please write at least five sen-
tences, providing as many details as possible so that a per-
ship. Nevertheless, because of the link between a person’s
son reading your entry would understand the situation and
positive mood and willingness to help others (Isen and
how you felt.
Levin 1972), we decided to empirically examine the role of
TABLE 1
TABLE 2
Self-efficacy Power Being well-off Being well-off Reciprocity Positive affect Negative affect
(Hatfield)
because they did not follow the instructions (they either expected by our theorizing, ownership increased helping
did not complete the writing task or their writing was irrel- through increased self-esteem.
evant to what they were asked to write about). We used the
same self-esteem measure (a ¼ 0.95) as in study 2 to mea- STUDY 4: THE MODERATING ROLE OF
sure self-esteem. MATERIALISM
Helping. Participants were asked to read a scenario and
People vary in how much they value material posses-
indicate the likelihood they would engage in the described
sions, and materialism captures this individual difference
behavior on a 7-point scale (1 ¼ extremely unlikely,
(Belk 1985; Richins 2002). Richins and Dawson (1992)
7 ¼ extremely likely). The likelihood to help in this sce-
conceptualize materialism as encompassing three domains:
nario was our dependent measure. The story read:
“the use of possessions to judge the success of others and
IMAGINE, you’ve waited in line for 10 minutes to buy a oneself, the centrality of possessions in a person’s life, and
coffee and muffin. Just as your turn is about to come, the the belief that possessions and their acquisition lead to hap-
person in front of you at the checkout counter has forgotten piness and life satisfaction” (Richins 2004, 201).
their wallet and doesn’t have $5 to pay the bill. How likely Materialistic people are more likely to experience chroni-
are you to give $5 to the person so they can pay for their cally low self-esteem and to believe that possessions will
purchase? provide them with an improved sense of self-esteem
(Richins 2002). Accordingly, we expect that activating a
Results and Discussion sense of psychological ownership will have a stronger im-
pact on the self-esteem of materialistic people. We do not
Participants’ self-esteem in the ownership condition expect a significant change in the self-esteem of individu-
(M ¼ 5.61, SD ¼ 1.29) was higher than in the control con- als low on materialism after psychological ownership expe-
dition (M ¼ 5.26, SD ¼ 1.33) t(272) ¼ 2.19, p ¼ .029, d ¼ riences because they do not assess their success and
0.27. Moreover, consistent with our hypothesis, we found a happiness based on their possessions.
significant effect of ownership on willingness to help A review of the relationship between materialism and
(t(272) ¼ 2.40, p ¼ .017, d ¼ 0.29). Participants in the prosocial behavior clarifies how materialism moderates the
ownership condition were more likely to indicate they effect of ownership on prosocial behavior. Scholars gener-
would help in the scenario (M ¼ 4.71, SD ¼ 2.04) as com- ally have viewed materialism negatively, given its undesir-
pared to those in the control condition (M ¼ 4.13, SD ¼ able effects on well-being. Materialism fosters social
1.94). isolation because overemphasizing the value of possessions
To test whether self-esteem mediated the effect of own- undermines social values (Pieters 2013). Accordingly, ma-
ership on differences in likelihood to help, we used the terialistic people have a lower tendency toward prosocial
bootstrapping approach (model 4) (Hayes 2018) with behaviors, as seen in lower likelihoods of making organ
10,000 iterations. We found that self-esteem has a signifi- donations (Belk and Austin 1986), sharing a cash windfall
cant indirect effect (indirect effect ¼ 0.087; 95% bias- with others (Belk 1985; Richins and Dawson 1992), and
corrected confidence interval ¼ CI [0.014, 0.219]). Thus, making charitable contributions (Richins and Dawson
the results of study 3 provide support for the psychological 1992). The lower prosocial tendency disturbs the formation
mechanism responsible for the effect of psychological of social relationships and results in loneliness, which, in
ownership on prosocial behavior (hypothesis 2). As turn, reinforces materialism as people try to cope with their
JAMI, KOUCHAKI, AND GINO 707
loneliness through material relationships (Pieters 2013). Afterward, all participants were asked to evaluate the prod-
Combining the stronger impact of ownership on the self- uct on a few dimensions. As a manipulation check, we
esteem of materialistic people and the negative relationship measured participants’ felt ownership using the same three
between materialism and prosocial behavior, we expect items (a ¼ 0.94) as in study 1A.
psychological ownership to attenuate the effect of material- As in study 1A, we then measured willingness to help by
ism on prosocial behavior. In other words, in the absence offering participants an opportunity to complete a 5 minute
of psychological ownership, we expect a negative relation- survey voluntarily, for no extra pay, to help the research
ship between materialism and prosocial behavior (i.e., such team. Those who decided to help answered a few filler
that materialistic people are less helpful); however, in the questions and received a message thanking them for help-
presence of psychological ownership, we expect material- ing the research team; otherwise, the filler questionnaire
Your old cellphone was outdated, so you bought a new cell- FIGURE 3
phone two weeks ago. You were waiting to buy this new
model for few months. PARTICIPANTS’ SELF-ESTEEM AS A FUNCTION OF
Your new phone is the newest generation of smartphones, OWNERSHIP CONDITION AND PRODUCT FEATURES. ERROR
BARS REPRESENT 95% CONFIDENCE INTERVALS OF THE
among top mobile phones introduced this year. Over the
MEAN
past two weeks, your cellphone has been working great [act-
ing weird], [not really] as you expected. There have not Self-esteem
been any issues [have been many issues] with it. 6
It has plenty of storage space, a long-lasting battery, crystal- 5.8
5.6
clear display, a great camera, and the ability to watch
5.4
object more if they feel they own it (Beggan 1992; possessions, moderate the effect of psychological owner-
Dommer and Swaminathan 2013; Peck and Shu 2009). ship on helping. That is, the effect does not hold for indi-
Despite the insights this line of work has provided, there viduals low on materialism or low on mine-me sensitivity,
has been limited research on the effects of ownership on since these individuals do not rely on their possessions to
behaviors beyond those directed toward target possessions, perceive happiness, judge success, or define themselves.
and scholars have called for more research on the behav- Empirical support for the moderating role of materialism
ioral consequences of psychological ownership (Peck and provides further evidence for self-esteem as the underlying
Luangrath 2018). Extending previous work, we focused on mechanism, since materialism negatively correlates with
how psychological ownership affects individuals’ self- self-esteem.
esteem and prosocial behavior. We proposed and found Our work also contributes to a growing body of research
philanthropic institutions can increase people’s contribu- bypassing the need for internal self-evaluation and self-
tions to their prosocial causes by enhancing a sense of psy- examination, and lowering the likelihood of further posi-
chological ownership—for instance, by framing their tive actions. This is a compensatory process wherein
message to enhance psychological ownership. increases in self-esteem lower subsequent helping behav-
It is important to note that psychological ownership can ior. We acknowledge this possibility and believe that there
also increase the likelihood of territorial behaviors when could be situations where a boost in self-esteem could lead
people feel their ownership over a target is threatened to compensatory behaviors; however, in the context of psy-
(Kirk et al. 2018). Hence, practitioners should be cautious chological ownership increasing self-esteem, we consis-
of consumers’ perception of infringement to minimize their tently find a positive effect on subsequent helping
potential territorial backlash and maximize the positive behavior. Future studies should fully examine the direct
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